H01 Technical Exhibit 1 PRS.docx
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EXHIBIT-1
4.0 Performance Requirements Summary (PRS) Matrix.
Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets or does not meet these standards. Government will use these standards to determine contractor performance and will compare contractor performance to the Acceptable Quality Level (AQL).
PERFORMANCE REQUIREMENT SUMMARY TABLE
| PERFORMANCE OBJECTIVE |
| STANDARD |
| ACCEPTABLE QUALITY LEVEL |
| METHOD OF SURVEILLANCE |
| REMEDY OF FAILURE/INCENTIVE |
| 1. Common Area Cleaning Services, Para. 5.2 in PWS |
| Common areas clean |
| 1.1. Quality |
| Floors, Windows, Walls Clean, Trash Removed |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 1.2. Timeliness |
| Completed within one working day |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 2. Grounds Cleanup and Maintenance of Common Area Areas, Para. 5.3 in PWS |
| Seasonal work evaluated |
| 2.1. Quality |
| Grass Mowing Grounds Cleanup with Trash removed |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 2.2. Timeliness |
| Completed within one working day |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 3. Service Calls Task Orders, Para. 5.4 in PWS |
| Responsive routine repair and maintenance call system |
| 3.1 Quality |
| Receipt of service calls and customer coordination |
| 96% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| 3.2 Timeliness |
| Response times in emergency repair service calls |
| 97% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| 0. 3.3 Records |
| Contractors management and documentation of close out work orders |
| 95% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| 4. Preventive Maintenance and Minor Repair, Para. 5.5 in PWS |
| Response to work orders and work completed |
| 4.1. Quality |
| Maintenance and repairs equivalent to initial construction or manufacturer’s standards |
| 95% |
| Periodic inspection. Validated user/customer complaints. Random sampling. |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
5. COC
Para. 5.6.
All work required during COC
| 5.1. Quality |
| Complete cleaning of quarters as ordered |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 5.2. Timeliness |
| Quarters turned back to the Government on time |
| 97% |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
| Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report |
6. COM
Para. 5.6 All works required during COM
| 6.1. Quality |
| Repair and maintenance equivalent to initial construction or manufacturer’s standards |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 6.2. Timeliness |
| Quarters turned back to the Government on time |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
7. COP
Para. 7.6 All work required during COC
| 7.1. Quality |
| Complete painting of quarters as ordered |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
| 7.2. Timeliness |
| Quarters turned back to the Government on time |
| 97% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
8. Project Works including Major Repair Works Para 7.7.
| Complete project works as ordered |
| 95% |
| 100% Inspection. |
Validated user/customer complaints.
Re-accomplished within one (1) day/Good Ratings on CORT Monthly Report
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