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Performance Requirements Summary.
| PERFORMANCE OBJECTIVE |
| STANDARD |
| PERFORMANCE THRESHOLD |
| METHOD OF SURVEILLANCE |
| 1) C.1.9 Performance (Contractor Quality Control Plan) |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 2) C.1.10 Safety Contractor shall comply with PWS provisions relating to Safety operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 3) C.1.10 Safety Contractor shall comply with PWS provisions relating to Safety processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 4) C.1.12 Environmental Compliance Contractor shall comply with PWS provisions relating to Environmental operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 5) C.1.12 Environmental Compliance Contractor shall comply with PWS provisions relating to Environmental processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 6) C.1.13 Security Program Contractor shall comply with PWS provisions relating to Security Program operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 7) C.1.13 Security Program Contractor shall comply with PWS provisions relating to Security Program processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 8) C.1.14 Work Reception and Facilities Management Services Contractor shall comply with PWS provisions relating to Work Reception and Facilities Management Services operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 9) C.1.14 Work Reception and Facilities Management Services Contractor shall comply with PWS provisions relating to Work Reception and Facilities Management Services processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 10) C.5.2 Building Systems inspection and Maintenance Contractor shall comply with PWS provisions relating to Building Systems inspection and Maintenance operations |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 11) C.5.2 Building Systems inspection and Maintenance Contractor shall comply with PWS provisions relating to Building Systems inspection and Maintenance processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 12) C.5.4 Utilities Operation & Maintenance Contractor shall comply with PWS provisions relating to Utilities Operation & Maintenance operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 13) C.5.4 Utilities Operation & Maintenance Contractor shall comply with PWS provisions relating to Utilities Operation & Maintenance processes |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 14) C.5.5 Facilities Repair and Services Contractor shall comply with PWS provisions relating to Facilities Repair and Services operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 15) C.5.5 Facilities Repair and Services Contractor shall comply with PWS provisions relating to Facilities Repair and Services processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 16) C.5.6 Army Family Housing Maintenance Contractor shall comply with PWS provisions relating to Army Family Housing Maintenance operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 17) C.5.6 Army Family Housing Maintenance Contractor shall comply with PWS provisions relating to Army Family Housing Maintenance processes |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 18) C.5.7 Housing Services Contractor shall comply with PWS provisions relating to Housing Services operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 19) C.5.7 Housing Services Contractor shall comply with PWS provisions relating to Housing Services processes |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 20) C.5.8 Change of Occupancy Services Contractor shall comply with PWS provisions relating to Change of Occupancy Services operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 21) C.5.8 Change of Occupancy Services Contractor shall comply with PWS provisions relating to Change of Occupancy Services processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 22) C.5.9 Army Family Housing Repair Contractor shall comply with PWS provisions relating to Army Family Housing Repair operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 23) C.5.9 Army Family Housing Repair Contractor shall comply with PWS provisions relating to Army Family Housing Repair processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 24) C.5.10 Army Family Housing Restoration and Special Services Contractor shall comply with PWS provisions relating to Army Family Housing Restoration and Special Services operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 25) C.5.10 Army Family Housing Restoration and Special Services Contractor shall comply with PWS provisions relating to Army Family Housing Restoration and Special Services processes |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 26) C.5.11 Alteration & Minor Construction Contractor shall comply with PWS provisions relating to Alteration & Minor Construction operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 27) C.5.11 Alteration & Minor Construction Contractor shall comply with PWS provisions relating to Alteration & Minor Construction processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
| 28) C.5.12 Other Public Works Services Contractor shall comply with PWS provisions relating to Other Public Works Services operations. |
| Monthly COR inspection checklist Pass / Fail criteria. Document number |
| >95 Percent Compliant Rate |
| 100% Inspection |
| 28) C.5.12 Other Public Works Services Contractor shall comply with PWS provisions relating to Other Public Works Services processes. |
| Surveillance Process Audits |
| 0 Safety/Environmental Discrepancies < 1 Technical Discrepancies |
| Periodic Inspection |
Types of Surveillance to select from:
Random Sampling: Appropriate for frequently recurring tasks. Evaluate randomly selected samples of the lot to determine the acceptability of the entire lot.
100 Percent Inspection: Appropriate for tasks that occur infrequently. Inspect and evaluate performance each time task is performed Periodic Surveillance: Evaluation of samples selected on other than 100% or statistically random basis.
Customer Complaint: Complaints must be validated.
