Atch1-PWS11-27-12.doc

Master PWS

27 November 2012

Installation Maintenance Contract Attachment 1

Section C

Performance Work Statement USAG Stuttgart

Directorate of Public Works

Stuttgart, Germany

Attachment 1 - Section C

Table of Contents

Page Number iiTable of Contents xList of Tables xList of Technical Exhibits

1C.1 General Information

1C.1.1 Introduction

1C.1.1.1 Contract Mission

3C.1.1.2 Responsibility

4C.1.2 Layout of Section C

4C.1.2.1 Section C Contents

5C.1.2.2 Functional Areas

5C.1.2.3 Other Document Information

6C.1.3 Management and Administration

6C.1.3.1 Transition and Phase-in

6C.1.3.2 Phase-out of Contractor Operations

7C.1.3.3 Contractor Management

8C.1.3.4 Contractor Responsiveness

8C.1.3.5 Meetings, Conferences, and Briefings

8C.1.3.6 Hours of Operation

10C.1.4 Personnel

10C.1.4.1 Definition of Contractor Employees

10C.1.4.2 Key Personnel

10C.1.4.3 Personnel Qualifications and Certifications

11C.1.4.4 Employee Roster

HYPERLINK \l "_Toc331573348"

C.1.4.5 Identification of Employees

12C.1.4.7 Employment Requirements

13C.1.5 Conduct of Personnel

13C.1.5.1 Personnel Removal

14C.1.5.2 Personnel Appearance

14C.1.5.3 Personnel Courtesy

14C.1.5.4 Alcohol and Illegal Drug Use

14C.1.5.5 Loitering

15C.1.5.6 Search and Seizure

15C.1.5.7 Smoking

15C.1.5.8 Restricted Areas

15C.1.6 Contractor Interfaces

15C.1.6.1 Government Work Areas

15C.1.6.2 Other Contractors and Government

16C.1.6.3 Customer Service

17C.1.7 Information

17C.1.7.1 Government Provided Workload Data

17C.1.7.2 Data and Information

18C.1.7.3 Documentation and Reports

20C.1.7.4 Administrative Requirements

20C.1.7.5 Regulatory and Reference Documents

21C.1.8 Contingency Requirements

21C.1.8.1 Government Contingencies

21C.1.8.2 Comprehensive Contingency Plan

22C.1.8.3 Strike Contingency

22C.1.9 Performance

22C.1.9.1 Business Practices

23C.1.9.2 Quality Control

26C.1.9.3 Performance, Metric Development Analysis, and Reporting

27C.1.9.4 Inspection by Government Agencies

28C.1.10 Safety

28C.1.10.1 Safety Plan and Program

28C.1.10.2 Protective Measures to Others

28C.1.10.3 Inspections

28C.1.10.4 Occupational Health and Industrial Hygiene

29C.1.10.5 Unsafe Conditions

29C.1.10.6 Safety Training

29C.1.10.7 Fire Prevention

30C.1.10.8 Safety Reporting Requirements

31C.1.10.9 Personnel Escort

31C.1.10.10 Traffic Safety Requirements

31C.1.11 Operational Compliance

31C.1.11.1 Energy and Utilities

32C.1.11.2 Warranty Program Maintenance

33C.1.12 Environmental Compliance

33C.1.12.1 General

33C.1.12.2 ANSI/ISO 14001 Conformance

33C.1.12.3 Environmental Protection Plan

33C.1.12.4 Hazardous Communications

33C.1.12.5 Material Handling

33C.1.12.6 Release of Hazardous Material

34C.1.12.7 Spill Prevention and Clean-up

34C.1.12.8 Inspections

35C.1.12.9 Hazardous Material Identification

35C.1.12.10 Citations and Violation

35C.1.12.11 Hazardous Material Inventory and Disposal

35C.1.12.12 Asbestos Abatement

36C.1.12.13 Recyclable Materials

36C.1.12.14 Environmental Resource Protection

36C.1.13 Security Program

36C.1.13.1 Physical Security

37C.1.13.2 Information Security

37C.1.13.3 Restricted Areas

37C.1.13.4 Key Control

38C.1.13.5 Vehicles

39C.1.13.6 Weapon and Firearm Control

39C.1.13.7.1 Special Directives……. ….

39C.1.13.7.2 Subcontracts….

39C.1.13.7.3 Trusted Agent

39C.1.13.7.4 In processing requirements.

C.1.13.7.5 Computer Network Access Information……………………………………38 40C.1.13.7.6 Initial Application and Login.

40C.1.13.7.7 Application Approval

40C.1.13.7.8 Revalidation Requirements

40C.1.13.7.9 Out-processing Requirements.

40C.1.13.7.10 Employee Absence Due to Expired Documents.

40C.1.13.7.11 Lost or Stolen Badges.

40C.1.14 Work Reception and Facilities Management Services

40C.1.14.1 General Requirement

41C.1.14.2 Receive Work Requirements

44C.1.14.3 Process Work Requirements

49C.1.14.4 Maintain Records and Documentation

52C.1.14.5 Manage Facilities and Infrastructure Maintenance

59C.1.14.6 Facilities Work Reporting

62C.2 Acronyms and Definitions

62C.2.1 General

62C.2.2 Acronyms

69C.2.3 Definitions

69C.2.3.1 Contracting Terminology

70C.2.3.2 General Definitions

82C.2.3.3 Technical Equipment Definitions

86C.3 Government-Furnished Property and Services

86C.3.1 General

86C.3.1.1 Contractor Accountability

87C.3.1.2 Inventory Management

88C.3.1.3 Property Marking

88C.3.1.4 Maintenance and Repair

88C.3.1.5 GFP Inspections and Requirements

89C.3.1.6 Property Shortages or Damages

89C.3.1.7 Security

89C.3.1.8 Change of Status for GFP

89C.3.1.9 Reserved

89C.3.2 Facilities

89C.3.2.1 General

89C.3.2.2 Joint Use Facilities

90C.3.2.3 Vacating of Facilities

90C.3.2.4 Government Access

90C.3.2.5 Government Facility Standards

90C.3.2.6 Government-Furnished Facility Loss or Damage

90C.3.2.7 Government-Furnished Facility Alteration

90C.3.3 Utilities

91C.3.4 Government-Furnished Equipment (GFE)

91C.3.5 Automated Information Systems (AIS)

91C.3.6 Material and Supplies

91C.3.6.1 General

92C.3.6.2 Fuels

92C.3.6.3 Equipment Manuals, Supply Catalogs, and Forms

93C.3.7 Services

93C.3.7.1 Emergency Services

93C.3.7.2 Communications

95C.4 Contractor-Furnished Property (CFP) and Services

95C.4.1 General

95C.4.1.1 Provision, Storage, and Removal

95C.4.2 Contractor-Furnished Facilities (CFF)

96C.4.3 Contractor-Furnished Equipment (CFE) and Vehicles

96C.4.3.1 CFE and Vehicle Standards

96C.4.3.2 COCO Maintenance and Repair

96C.4.3.3 Vehicle Condition and Markings

96C.4.3.4 Unserviceable Contractor Equipment

96C.4.3.5 Equipment

97C.4.3.6 Small Tools and Equipment

97C.4.3.7 Safety Equipment

97C.4.3.8 Pest Control PPE

98C.4.4 Materials and Supplies

98C.4.4.1 Stock Levels

98C.4.4.2 Bench Stock Levels

98C.4.4.3 Consumable materials

98C.4.4.4 Quality of Materials

98C.4.5 Contractor-Furnished Services

98C.4.5.1 CFE Calibration Services

99C.4.5.2 Housekeeping

100C.5 Specific Tasks

100C.5.1 Introduction

100C.5.1.1 Recurring Services

100C.5.1.2 On-demand Services

100C.5.1.3 Army Family Housing Work

101C.5.1.4 Non Family Housing Work

101C.5.1.5 Work Documentation

101C.5.1.6 Functional Areas

102C.5.1.7 Workload

104C.5.2 Building Systems Inspection and Maintenance

104C.5.2.1 Fire Protection and Prevention Systems

107C.5.2.2 HVAC Systems

114C.5.2.3 Special Mechanical Systems

117C.5.3 Reserved.

118C.5.4 Utilities Operation & Maintenance

118C.5.4.1 General Information

119C.5.4.2 Reserved.

119C.5.4.3 Exterior Electrical Distribution

124C.5.4.4 Potable Water Systems

128C.5.4.5 Wastewater Systems

130C.5.4.6 Storm Drain Systems

132C.5.4.7 Heating Systems

133C.5.4.8 Heating systems

138C.5.4.9 Fuel Receipt, Storage, and Distribution

139C.5.5 Facilities Repair and Services

139C.5.5.1 General Information

141C.5.5.2 Work Communication

142C.5.5.3 Work Performance

142C.5.5.4 Buildings and Structures and System Repairs

147C.5.5.5 Interior Electrical and Electronic Systems

148C.5.5.6 Mechanical Systems Repair

150C.5.5.7 Utilities

153C.5.5.8 Portable Generator Placement and Operation

154C.5.5.9 Facility and Equipment Deactivation and Reactivation

155C.5.5.10 Reserved

155C.5.5.11 Reserved.

155C.5.5.12 Reserved.

155C.5.5.13 Reserved.

155C.5.5.14 Reserved.

155C.5.5.15 Reserved.

155C.5.5.16 Special Unit-Priced Work

156C.5.6 Army Family Housing Maintenance

157C.5.6.1 Housing Structural Maintenance

158C.5.6.2 Interior Housing Systems Maintenance

160C.5.6.3 Reserved.

160C.5.6.4 Reserved.

161C.5.7 Housing Services

161C.5.7.1 General Information

161C.5.7.2 Inspections

167C.5.7.3 Family Housing Pest Control

169C.5.8 Change of Occupancy Services

169C.5.8.1 General Information

172C.5.8.2 Change of Occupancy Maintenance (COOM)

175C.5.8.3 Lock Services

175C.5.8.4 Cleaning

176C.5.8.5 Reserved.

177C.5.9 Army Family Housing Repair

177C.5.9.1 General Information

179C.5.9.2 Work Performance

180C.5.9.3 Army Family Housing SO Repairs

182C.5.10 Army Family Housing Restoration and Special Services

182C.5.10.1 General Information

183C.5.10.2 Stairwells Roof Inspection and Maintenance

184C.5.10.3 AFH and UPH Wall and Ceiling Restoration

186C.5.10.4 AFH and UPH Floor Restoration

192C.5.11 Alteration & Minor Construction

192C.5.11.1 General Information

192C.5.11.2 Work Performance

193C.5.11.3 Types of Expected Work

194C.5.12 Other Public Works Services

194C.5.12.1 General Information

194C.5.12.2 Pest Control

198C.5.12.3 Self-Help Issue Point (SHIP) Operation

202C.5.12.4 Special Event Support

202C.5.12.5 Reserved

202C.5.12.6 Reserved

202C.5.12.7 Reserved

203C.6 Publications and Forms

203C.6.1 General Information

203C.6.1.1 Contractor Responsibility

203C.6.1.2 Mandatory and Advisory Classification of Publications and Forms

203C.6.1.3 Provisions

204C.6.2 Publications

204C.6.2.1 Department of the Army Publications

205C.6.2.2 Army Technical Manuals and Bulletins

207C.6.2.3 German Standards of the VOB

209C.6.2.4 German Environmental Laws

210C.6.2.5 Other Regulations

210C.6.3 Forms

212C.7 Technical Exhibits

215C.8 Deliverable List

224End of Attachment 1 – Section C

List of Tables

101Table 2 - PWS Functional Areas

43Table 1 - Service Order Response and Completion Time

54Table 3 - Equipment System Reference

132Table 4 Heating Systems

170Table 5 Performance Time for Change of Occupancy Services

List of Technical Exhibits

See the complete list of Technical Exhibits keyed to this Performance Work Section at Section C-7.

A Complete set of the Technical Exhibits is contained in Attachments 2 & 3 to the Contract.

C.1 General Information

C.1.1 Introduction

The Contractor shall provide all management, services, materials, supplies, supervision, personnel, labor, facilities, transportation, and general and specialized equipment, except that specified herein as Government-furnished. The Contractor shall perform Real Property operations, maintenance, repair, and construction services as described herein for the United States Army Garrison (USAG) located in Stuttgart, Germany. The Contractor shall provide the services in accordance with the terms, conditions, and specifications of this Performance Work Statement (PWS). This Contract requires timely and responsive quality services. The Contractor shall provide Installation Maintenance Contract (IMC) services for the Director of Public Works supporting the Commander USAG Stuttgart as defined herein. The Contractor shall perform under the direction of the Contracting Officer (KO). The Contracting Officer will designate specific technical representatives, henceforth designated as the Contracting Officer’s Representative (COR) and Contracting Officer’s Technical Representative(s) (COTR).

C.1.1.1 Contract Mission

C.1.1.1.1 Services shall be performed in the Stuttgart and surrounding areas within Germany to include U.S. Army Installation Areas, Army Family Housing and Unaccompanied Personnel Housing, leased facilities, and designated remote sites. See Technical Exhibit 1.1-001.

C.1.1.1.2 The Contractor shall provide operations, routine maintenance, and minor repair for the installation areas and facilities specified in Technical Exhibit 1.1-002. For the full listing of the facilities to be maintained see Appendix A. Maintenance and repair shall be performed in a manner that ensures:

a. Efficient, continued operation of all facilities and equipment

b. Maximum occupancy of Government quarters with minimal downtime for required repairs to vacant quarters

C.1.1.1.3 The level of maintenance and minor repair required shall be commensurate with the predicted or known age of the facilities and structures listed in Technical Exhibit 1.1-002. Building records listing existing equipment and previously performed maintenance work are available at the Office of the Directorate of Public Works (DPW), located on Kelley Barracks.

C.1.1.1.4 All work required for the proper maintenance and minor repair of all facilities covered by this Contract is intended to be within the scope of work.

C.1.1.1.5 All work shall be in compliance with the terms, conditions, general and special Contract requirements, specifications, drawings, attachments, and exhibits contained herein, or incorporated by reference. Quality standards shall comply with the latest applicable German Standards and Provisions (EU Norm), (DIN, VOB Section C, and VDE), Final Governing Standards (FGS), as well as with U.S. Regulations (210- and 420- series), Technical Manuals (5-600 and 5-800 series), NFPA, OHSA, and Federal Specifications as referenced in the various Functional Areas and Section C-6.

C.1.1.1.5.1 In the event that more than one standard applies, the Contractor shall perform the work in accordance with the first of the following authorities which specifically specifies a standard:

a. The Contract

b. The Specifications

c. Technical Exhibits

d. DoD and Army Regulations

e. DINS

f. German Regulations pertaining to construction, maintenance, repair, & environment.

g. Equipment Manuals

h. Technical Manuals

i. Industry Standards

C.1.1.1.5.2 To the extent that German laws and regulations exceed the requirements of the subparagraphs above, the most stringent shall apply.

C.1.1.1.5.3 The Contractor shall identify conflicts or discrepancies, when noted, and present a recommendation to the Contracting Officer.

C.1.1.1.5.4 The work on Army real property in this contract is generally categorized and accomplished as standing operations orders, service orders and individual job orders as described in general definitions item C.2.3.2 in this contract.

STANDING OPERATIONS ORDER (SOO): A government term for the approval of plant operation, operation maintenance and recurring preventative maintenance services or other services where specific work and manpower requirements are relatively constant and predictable in advance. For work to be considered other than a SOO it must be above and beyond what normal industry practices consider normal plant operation, operation maintenance and recurring preventative maintenance services. The burden of proof lies with the Contractor to prove if work is considered above and beyond SOO work and should be executed as a Service Order or Individual Job Order. However, the Contracting Officer will be the final decision making authority in the event of a dispute. The Contractor will be reimbursed for material costs that occur during the SOO work.

SERVICE ORDER (SO): Minor Maintenance, repair and construction jobs for which work hours and other resources are such that detailed estimating and scheduling are not economically justified. Repairs accomplished by SO that can normally be accomplished within 40 man hours, not to exceed 3,000 EURO in total labor and material cost. SOs that meet the description of the “OMA/AFH Fixed Priced Item list,” shall always use the Fixed Price rate, and shall not use the SO Labor Hour rate. Only SOs which clearly do not meet the description of the Fixed Priced Item list shall be subject to using the Labor Hour rate. There are references throughout this PWS of pre-approved or pre-authorized SOs. Upon Contract award, a list of pre-approved/pre-authorized Service Orders will be provided by the COR. (Examples of pre-authorized SOs could include repair of a door, repair of a light, etc.)

INDIVIDUAL JOB ORDER (IJO): Directive for those maintenance, repair and construction jobs for which detailed estimating of work hours and other resources are necessary. Maintenance, repair, construction or alterations that exceed service order criteria. It may also be referred to as a facilities engineer work order or work request. Repairs requiring greater that 40 man hours but not to exceed 75,000 EURO in total labor and material cost. Preference shall be given to accomplishing IJOs as Firm Fixed Priced requirements, whether worked internally by the IMC Contractor, or subcontracted out. IJOs shall only be executed as Labor Hour requirements when the work needing to be performed meets the criteria of Priority 1, Emergency Work (TE 5.1-002), or the work is truly unable to be defined within a reasonable degree of clarity and certainty.

Fixed Priced Item (FPI): In addition to work ordered as a Service Order or Individual Job Order, work may also be ordered by the COR as a FPI. This work will be ordered in specific unit quantities and includes work such as raingutter cleaning, painting, replacement of carpeting, etc. Materials are to be included by the Contractor, and are not reimbursed by the Government. Materials are to be of like or better quality than currently existing materials, as determined by the COR.

C.1.1.2 Responsibility

The Contractor shall assume total responsibility for all requirements stated herein on the commencement date of the performance period. The Contractor shall perform as specified in this Contract and under the direction of the Contracting Officer (KO). See also Paragraph 1.1 Introduction.

C.1.1.2.1 Work Responsibility. The Contractor shall perform all work and assume responsibility for planning, programming, administering, managing, and executing all functions necessary to provide the services specified in this PWS. The Contractor shall conduct work in accordance with this PWS and all applicable United States (U.S.), German, and local laws, regulations, standards, provisions, and directives to include applicable publications in Section C-6. The Contractor shall ensure that all work meets the level of service, performance standards, or tolerances specified in the PWS or in applicable referenced documents. Some services under this Contract may be performed at designated facilities, or portions of installations, by in-house Government personnel or by other contractors.

C.1.1.2.2 Administrative Responsibility. The Contractor shall perform all related administrative actions required to provide services or perform work such as material requisitioning, quality control (QC), financial control, meetings, and correspondence. The Contractor shall also maintain accurate and complete records, files, and libraries of documents to include all U.S., German, and local regulations, standards, provisions, codes, laws, technical manuals, and manufacturers’ instructions and recommendations that are necessary and related to the functions being performed. The Contractor shall compile historical data, prepare required reports, and submit information as specified by the Deliverable List presented in this PWS. A comprehensive list of required Deliverables and submittals is provided in Section C.8. (All material handling fees under this contract are to be included under the firm fixed price CLIN titled, “OMA Standing Operations Orders and AFH Standing Operations Orders”.)

C.1.1.2.3 Contractor Work Locations. The Contractor shall perform services under this Contract at different installations within the greater Stuttgart vicinity. Installation areas and facilities are specified Technical Exhibit 1.1-001 and 1.1-002 of this PWS. Specific locations supported under this PWS within the general location are subject to change. Facilities and specific tasks may be added or deleted at the discretion of the Government. This will apply in situations such as (but not limited to) adding buildings or accommodating for installation closures. Negotiation will be conducted by the Contracting Officer with the contractor when locations are added or deleted.

C.1.1.2.4 Work by the Government. For work outside the FFP effort of the contract, the Government reserves the right to utilize Government forces or other contractors to accomplish the same type or similar work as solicited for in this PWS. In such cases, the Contractor shall coordinate with the other entity performing work as needed to meet requirements.

C.1.1.3 USAG Stuttgart Characteristics

C.1.1.3.1 General. The USAG located in Stuttgart, Germany has the mission to provide command, control, communications and Base Operations to assigned and attached units. The two largest customers of the USAG are Headquarters United States European Command (EUCOM) and United States African Command (AFRICOM). The USAG is composed of administrative and service organizations to provide support for all military organizations, service members, families, and DoD Civilians.

C.1.1.3.2 Location of the USAG. The USAG Military Community is located in Stuttgart in the State of Baden Wuerttemberg, Germany. The USAG consists primarily of five installations and other facilities in the Stuttgart area: Kelley Barracks, Patch Barracks, Panzer Kaserne, Robinson Barracks, and Echterdingen Airfield, Kornwestheim Golf Course and the Weilimdorf Supply Facility to include associated housing areas and other support installations.

C.1.1.3.3 Climate and Terrain. The general geographical region covered by the USAG Stuttgart has a cool, continental climate with abundant rainfall and a long overcast season. The general area has an average summer temperature of 14( C, an average fall temperature of 9( C, an average winter temperature of 7(C, and an average spring temperature of 13( C. The annual precipitation is 700 mm.

C.1.1.3.4 Population and Demographics. In total, the USAG Stuttgart is home to a community of over 21,000 service members, Department of the Defense (DoD) civilians, and family members.

C.1.2 Layout of Section C

C.1.2.1 Section C Contents

Section C of this PWS is structured as follows:

· C-1: General Information

· C-2: Acronyms and Definitions

· C-3: Government-Furnished Property (GFP) and Services

· C-4: Contractor-Furnished Property and Services

· C-5: Specific Tasks

· C-6: Publications and Forms

· C-7: Technical Exhibits

· C-8: Deliverable List

Paragraphs in Section C-1 all begin with the number “1," paragraphs in Section C-2 all begin with the number “2," and the pattern continues for the other sections.

C.1.2.2 Functional Areas

Functional Areas are found in Section C-5, Specific Tasks. The Functional Areas are organized into the following broad work categories:

5.1 Introduction

5.2 Building Systems Inspection and Maintenance

5.3 Reserved 5.4 Utilities Operations and Maintenance

5.5 Facilities Repair and Special Operations

5.6 Army Family Housing Maintenance

5.7 Housing Services

5.8 Change of Occupancy Services

5.9 Army Family Housing Repair

5.10 AFH Restoration and Special Services

5.11 Alteration and Minor Construction

5.12 Other Public Works Services

5.13 For example: The technical description of the functional area “Building Systems Inspection and Maintenance” is found in Functional Area C-5.2.

C.1.2.3 Other Document Information

C.1.2.3.1 Technical Exhibits. Technical Exhibits are used to provide supplementary information and can be in forms of text, tables, graphs, or maps. Technical Exhibits may be referenced from any part of the PWS. Technical Exhibits for Section C have a 5-digit number that links them to a designated PWS Section; e.g., Technical Exhibit 5.8-002 is the second Technical Exhibit referenced from Sub-Functional Area 5.8. All Technical Exhibits are contained in Section C.7.

C.1.2.3.2 Pagination. Pagination for all parts of Section C begins with the letter “C.” Examples are C.1-12 at the Section C level or C.5.2-006 at the Functional Area Level. Technical Exhibits will have a page number such as TE-5.8-002-3, which would designate the third page of Technical Exhibit 5.8-002 referenced from Functional Area 5.8.

C.1.2.3.3 Deliverable List. The Contractor shall compile historical data, prepare required reports, and submit information as specified by Deliverables in this Contract. Deliverables may be referenced from any part of the Contract. Deliverables for Section C have a 3-digit number which links them to a designated Contract Section, e.g., Deliverable 503R001, is the first Deliverable referenced in Section C-5.3. A listing of all Deliverables is located in Section C.8 of this Contract.

C.1.2.3.4 Other Document Information. As a general rule the word Contractor or Contract stated within this PWS with a capital “C” refers to the IMC Contractor of this Contract versus a contractor or contract (lower case “c”) not covered under this specific Contract.

C.1.3 Management and Administration

C.1.3.1 Transition and Phase-in

C.1.3.1.1 Transition Plan. The Contractor shall develop comprehensive procedures for phasing in work performance to the level prescribed and within the time allowed under the terms of this PWS. The Contractor shall submit a completed Transition Plan NLT 15 calendar days after Contract award. The Contractor shall implement changes identified by the COR into the plan and shall re-submit the plan for final approval. (Deliverable 103R001)

C.1.3.1.2 Phase-in Period. The period between Contract award and Contract start date will constitute the phase-in period. During the phase-in period, the Contractor shall prepare to assume full responsibility for all areas of operation in accordance with the terms and conditions of the PWS. The Contractor shall take all actions necessary for a smooth transition of the Contracted operations. This period will be approximately 60 calendar days from Contract award. The Government will make all facilities and equipment accessible to the Contractor for a maximum of 30 calendar days prior to the Contract start date for site familiarization and planning. During the 30 calendar days prior to the Contract start date, the Contractor's management personnel will be permitted to observe predecessor contract operations, as approved by the COR. During the phase-in period, the Contractor shall at a minimum:

· Establish the Contractor’s Project Management Office.

· Obtain all required certifications, licenses, permits, and clearances necessary to perform required tasks to include installation passes.

· Participate in joint inventories and accept responsibility for Government-furnished Property (GFP). This requirement will occur towards the end of the phase-in period.

· Develop and submit any required deliverables.

· Attend post-award meetings as required.

· Participate in a one-day “partnering session” between the Contractor management and staff and the DPW management and staff.

· Accomplish any necessary training to support the functions listed in Section C-5.

C.1.3.2 Phase-out of Contractor Operations

C.1.3.2.1 Phase-Out Plan. The Contractor shall develop a phase-out plan within 30 days after start of contract performance, and submit to the COR for approval, to effect a smooth and orderly transfer of performance responsibility to a successor. The Phase-out Plan shall contain details that include, but are not limited to, timelines for events, key personnel involved, and interface with the Government and follow-on contractor. (Deliverable 103R002)

C.1.3.2.1.1 The plan shall fully describe how the Contractor will approach the following issues: employee notification; retention of key personnel; turnover of work-in-progress, inventories, and transfer of Government property; removal of Contractor property; data and information transfer; and all other actions required to ensure continuity of operations.

C.1.3.2.1.2 Contractor’s Phase-Out Plan shall also include a joint inventory by the incumbent, the Government and the successor contractor. Reconciliation of all property accounts and requisitions, turn-in of excess property, and clean up of Contractor work areas is required with Contractor responsible for liabilities accrued beyond fair wear and tear. The Contractor shall correct or replace, as determined by the COR any damage to Government owned property IAW FAR 52.245-1(h).

C.1.3.2.1.3 Provision for training of the successor’s personnel on Government-furnished Automated Information Systems (AIS) used in performance of this PWS, specialized equipment, utilities systems, and ongoing work (work-in-progress) that the successor would be required to complete shall be planned in detail.

C.1.3.2.2 Phase-Out Plan Update.

C.1.3.2.2.1 The Contractor shall update the Contractor’s Phase-out Plan within 30 days after award of an Option Year. The updated Phase-out Plan shall address all areas of the Contract and each specific Functional Area. It shall be submitted to the KO for concurrence.

C.1.3.2.2.2 The Contractor shall verify the library specified in Paragraph C.1.7.5.1.4 is up to date. The Contractor shall maintain an index of documents within the library and provide to the COR upon request.

C.1.3.2.2.3 The Contractor shall prepare a labor inventory within 30 days after award of an option year. The inventory shall include the number of the full-time employees, their tariff grade, seniority with the firm, age, title, and the labor rates in effect at the date of submission. (Deliverable 103R005).

C.1.3.2.2.4 Phase-out. During the 30 calendar day period immediately prior to the expiration or termination of the Contract, the Contractor shall permit the successor contractor (and the successor contractor's employees) to observe and become familiar with any and all operations specified in this PWS.

C.1.3.2.2.5 At the expiration or termination of the Contract, the Contractor's backlog shall not exceed 280 Service Orders and/or Individual Job Orders (IJOs) in-progress (none over 15 days old from time of receipt). The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor contractor.

C.1.3.2.2.6 The Contractor shall fully cooperate with the successor contractor and the Government so as not to interfere with their work or duties.

C.1.3.3 Contractor Management

The Contractor shall perform continual management of the functional areas contained in this PWS and shall provide a Project Manager physically present on-site during normal duty hours. The Project Manager shall conduct overall management coordination and shall be the central point of contact (POC) with the Government for performance of all work under the PWS. At the Post Award conference, the Contractor shall submit to the COR, in writing, the name, title, office, home and mobile telephone number of the Project Manager (Deliverable 103R003). A Contractor employee shall be designated to act for the Project Manager when work is being performed outside of duty hours, or during the Project Manager’s absence. Both the Project Manager and the Contractor employee filling in for the Project Manager, shall have full authority to act for the contractor on all Contract matters relating to daily operation of this Contract.

C.1.3.4 Contractor Responsiveness

The Project Manager or designated alternate shall be available for telephone communication or site attendance, with the COR, as required by the COR, 24 hours a day, 7 days a week. A personal answering service is permitted at other than normal Contract workdays and work hours for receipt of COR emergency response work requirements, provided that the Project Manager or designee responds to all calls within a time not to exceed two hours after notification of the call by the answering machine and/or service. The Project Manager and any individuals designated to act in that capacity shall have full authority to contractually bind the Contractor for prompt action on matters pertaining to execution of the PWS.

C.1.3.5 Meetings, Conferences, and Briefings

The Contractor shall attend, participate in, and furnish input to scheduled and unscheduled meetings, conferences, and briefings that relate to the functions and services herein as required by the Government to provide effective communication and impart necessary information. These meetings include, but are not limited to, the Performance Evaluation meetings in Paragraph C.1.9.2.2 . The Contractor shall participate in meetings with customers, U.S., German and local agencies and their representatives, and contractors as required by the Government. These meetings include both on-site and off-site meetings, and the frequency may be daily, weekly, monthly, or as otherwise required and specified in Section C.5 by functional area.

C.1.3.5.1 Attendees. The Project Manager or designated representative shall attend meetings as requested by the Government. Meeting attendees shall at times include Contractor managerial, supervisory, and other personnel knowledgeable of the subject matter. Meetings may start or end outside of regular duty hours.

C.1.3.5.2 Command Interest Briefing. The Contractor shall present during command briefings matters within the scope of this PWS which impact the USAG Stuttgart’s mission, Government funds, or satisfactory performance of this PWS as requested by the COR.

C.1.3.5.3 Significant Activity Briefing. The Contractor shall present a significant activity written report and an oral briefing highlighting the week’s activities and accomplishments as requested by the COR.

C.1.3.6 Hours of Operation

C.1.3.6.1 Regular Duty Hours. The Contractor shall provide customer services for a minimum of eight hours each workday, at times that best suit the needs of the customers served, as approved by the COR. The Project Manager or representative shall be available on-site during regular USAG duty hours that are 0730 to 1630 Monday through Friday. Contractor work schedules shall vary to accommodate specific evening and weekend facility requirements such as operation of the self-help stores. Variances in operating hours must be approved by the COR.

C.1.3.6.2 Call-Out and After-hours Work. The Contractor shall provide fully qualified personnel on a 24-hour basis to perform services, maintain operational status and reliability of critical equipment and power plants, and satisfy emergency requirements as specified in Section C-5, or as directed by the COR. The Contractor shall provide a list of key personnel, by name and functional area, with emergency contact information to the COR no later than 15 calendar days prior to Contract start date and shall ensure the lists are updated thereafter ( Deliverable 103R004).

C.1.3.6.3 Emergency Service Order Work. The Contractor shall perform emergency Service Order work when requested during after-hours periods and on German holidays.

C.1.3.6.4 Temporary Installation Closures. When an unforeseen closure or curtailment of activities occurs on a regularly scheduled day of work due to weather or other circumstances to include, but not be limited to, military security actions, the Government will have the following options:

· Reschedule the work to be performed the following workday;

· Reschedule the work on any day acceptable to the Government;

· Defer the work as deemed appropriate by the Government;

· Have the Contractor continue the work as scheduled.

C.1.3.6.5 Critical Services during base closures. Closings shall in no way relieve the Contractor of responsibility to perform critical services and maintenance of the critical systems identified in Section C.5 and listed in Technical Exhibit 5.2-002 and TE 5.2-004. The only exception being a force protection upgrade to (D) Delta. The Contractor shall be responsible for keeping these critical services and systems operational 24 hours a day, every day, or shall initiate immediate corrective action. The Contractor shall obtain COR approval before implementing changes to existing critical services and systems.

C.1.3.6.6 Holidays.

C.1.3.6.6.1 U.S. Holidays. U.S. holidays shall be considered normal workdays for the Contractor and the Contractor can expect most U.S. Government Offices to be closed on U.S. holidays. In the cases where U.S. and German holidays coincide, the Contractor shall treat the day as a German holiday. The absence of personnel on U.S. holidays may provide the Contractor with an opportunity for access to facilities and areas for uninterrupted performance of work. The Contractor shall take full advantage of such opportunities by planning maintenance or other actions that are better accomplished when personnel are not using facilities during those times. The Contractor shall not perform work in Government housing quarters on U.S. holidays except to resolve an emergency condition or with the expressed permission of the occupant in advance. Refer to TE 1.3-001 for the ten legal U.S. holidays per year. When such holidays fall on a Saturday, the preceding Friday will be considered a holiday. When such holidays fall on a Sunday, the succeeding Monday will be considered a holiday.

C.1.3.6.6.2 German Holidays. On German holidays, the Contractor shall maintain operations of the critical services and systems identified in Section C.5. Except as otherwise specified, the Contractor shall not schedule routine work on German holidays. When a scheduled service is required and the schedule for that work falls on a German holiday, the Contractor shall accomplish the work on the workday preceding or following the holiday. On German holidays, all Contractor offices may be closed, except for minimum essential personnel, or as otherwise specified in this PWS. Refer to TE 1.3-001 for the German holidays.

C.1.3.6.7 Training Holidays. USAREUR has historically granted military personnel Training Holidays as compensation for time that they spent in field training. These are typically combined with regular holiday leave schedules (for example, Christmas half days or day on day off schedules). Training Holidays may affect access to military operated facilities. If scheduled work or access to facilities is required, coordination with occupants will be necessary or the work in affected facilities shall be rescheduled after the training holiday. However, announced training holidays or exodus of military personnel may provide the Contractor with an opportunity for unrestricted access to facilities and areas. The Contractor shall take full advantage of such opportunities by planning maintenance or actions that are better accomplished when such areas are vacant.

C.1.4 Personnel

The Contractor shall provide qualified management, supervisory, technical, administrative, and clerical personnel to accomplish all work and services required by this PWS. All work and services shall be accomplished within the specified time frames. Past staffing levels may not indicate future requirements. The Contractor is expected to implement efficiencies where feasible without degrading customer service or satisfaction.

C.1.4.1 Definition of Contractor Employees

For the purpose of this PWS, the term "Contractor employee(s)" applies to all Contractor employees and subcontractor employees performing work on this PWS. The Contractor shall be responsible for all actions of subcontractor personnel in the performance of this Contract.

C.1.4.2 Key Personnel

C.1.4.2.1 The Contractor shall provide key personnel for the management and performance of this Contract. Key personnel include, but are not limited to, the following: Project Manager, and an Alternate Project Manager who isl pre-designated to perform Project Manager duties in the absence (e.g., illness, vacation, and travel) of the Project Manager, and those individuals responsible for managing and supervising the work in each functional area of the PWS. See Technical Exhibit 1.4-001.

C.1.4.2.2 Any changes to the working status of key personnel shall be submitted to the COR for approval prior to the change. The Contractor shall provide personnel with specific licenses, certifications, and clearances as required in this Contract. (Deliverable 104R001)

C.1.4.3 Personnel Qualifications and Certifications

Contractor employees shall be trained, qualified, certified, or licensed for the positions to which they are assigned as required in this PWS prior to starting work. The Government will not provide initial skills training to Contractor employees. Refer to TE 1.4-001 for the Project Manager and other personnel qualifications.

C.1.4.3.1 The Contractor shall ensure employees possess the specific licenses, certifications, and clearances as defined in this PWS. The Contractor shall ensure that only qualified personnel with required certification and permits execute specialized services requiring those certifications and permits, e.g., VDS and VDE for Fire Alarm systems. (Incumbent employees possess the specific licenses, certifications, and clearances as defined in the PWS.)

C.1.4.3.2 The Contractor shall maintain records of training qualifications and obtain all certifications, permits, and licenses required for performance of work and for compliance with all applicable U.S., German, and local laws. All applicable professional and occupational, standards as recognized by the industry and/or required by law, shall apply. Evidence of such documents shall be available for review by the COR not later than 15 days prior to Contract start date and throughout the term of the Contract. The Contractor shall maintain the work force in such a manner as to ensure that the employees remain fully qualified to perform the work assigned.

C.1.4.4 Employee Roster

At Contract start, the Contractor shall provide the COR with a roster that lists, by functional area, all employees (to include subcontractor employees), their job titles, qualifications and certifications, passport number and country of issue, the organizational sub-element they are a part of, and their primary work location. The Contractor shall update the roster not less than on a quarterly basis, or when requested by the government. (Deliverable 104R002).

C.1.4.4.1 Buergerlische Gesetzbuch (BGB) 613a Workforce Report In the event BGB 613a (German Civil Code) applies to this requirement, or any part thereof, the Contractor shall cooperate with the Government and the follow-on contractor in order to arrange and effectively conduct the transfer of the existing direct hire local national positions. This cooperation shall facilitate the follow-on contractor’s assumption of the impacted members of the affected workforce. It shall also help to ensure successful contract phase-in and the prevention of a downgrade in services during the new contract’s phase-in period.

Regardless of the applicability of BGB 613a, upon the request of the Government, the Contractor shall provide a list of local national direct hire positions and copies of any applicable tariff and/or shop agreements. The list of local national direct hire positions shall include the following information for each affected employee: (Deliverable 104R003).

1. Job Title

2. Salary

3. Length of Service

4. Date of Hire

5. Years to Retirement

6. Date of Contract Expiration

7. Handicapped Status and Severity

8. Accumulated Vacation C.1.4.5 Identification of Employees C.1.4.5.1 Employee ID Card. The Contractor shall provide each employee a company (Contractor’s Company) photo identification (ID) card on Contract start date or on the employment start date. The ID card format shall be approved by COR and include, at a minimum, color photograph, the badge number, date issued and expiration date, employee's name, Contractor's name, and functional area of assignment. The company's (or Contractor’s name) and employee's name shall be of a contrasting color and shall be legible. The ID cards for key personnel shall also indicate their job titles.

C.1.4.5.2 Display of ID Card. Contractor personnel shall wear the ID card at all times when performing work under this PWS. Unless otherwise specified in the PWS, each Contractor employee shall wear the ID card where easily visible and approved by the COR except when safety reasons prohibit.

C.1.4.5.3 Presentation of ID Card. Upon request by any Government employee or by any contract-provided security personnel, individuals shall present company ID cards. This includes access to all installations within the USAG.

C.1.4.5.4 Accountability of ID Cards. The Contractor shall be accountable for all employees’ ID Cards and shall ensure the proper use of these cards. Upon expiration or termination of this PWS or of an employee, the Contractor shall collect and dispose of all Contractor-furnished ID cards. If any are not collected, the Contractor shall notify the COR on the day employment is terminated.

C.1.4.5.5 Installation Passes. The Contractor shall obtain installation passes as defined in Paragraph C.1.13. Contractor employees shall have installation passes in their possession at all times when on property controlled by the U.S. Government in accordance with AR 190-16. Passes will be obtained in accordance with AR 604-1 and the USAG Stuttgart Supplement thereto.

C.1.4.5.6 Formal Training During Contract Period.

C.1.4.5.6.1 The Contractor shall provide employees trained with the skills, knowledge, certifications, and licenses to perform the services in this Contract.

C.1.4.5.6.2 If the Contractor desires to use Government Schools, requests for school quotas to attend Government Courses of Instruction shall be prepared and submitted to the COR. The Government reserves the right to accept or reject such requests.

C.1.4.5.7 Specific Personnel Requirements.

C.1.4.5.7.1 Certifications, Licenses, and Permits. The Contractor shall ensure that all specialized services requiring certification, license, or permits are executed by qualified personnel (for example: Technische Regeln fuer Gefahrstoffe (TRGS) 519 for asbestos workers, USAREUR computer user certification, and hazardous waste transporter license for drivers transporting hazardous waste).

C.1.4.5.7.2 Mandatory On-site Personnel. The Contractor shall provide supervisory, trade, and administrative personnel each workday including required trade and respective supervisory personnel for work performed on holidays.

C.1.4.7 Employment Requirements

C.1.4.7.1 Supervisory Personnel. The Contractor shall provide supervisory personnel who are capable of reading, writing, speaking, and understanding the English language. Supervisors shall be readily available and able to communicate with all subordinate personnel regarding work requirements.

C.1.4.7.2 Language Requirement. The Contractor shall provide personnel with the language proficiency and ability to operate in a workplace where the official language is English but a majority of the workers speak German as their native language. English proficiency requirements shall be in accordance with TE 1.4-002.

C.1.4.7.3 Physical Fitness. The Contractor shall ensure that all personnel meet the physical requirements to perform the function(s) and task(s) they are assigned. This may include performing work in conditions of extreme heat and cold, high humidity, and blowing sand and dust, as well as lifting heavy objects and working in areas with excessive noise.

C.1.4.7.4 Deleted C.1.4.7.5 Employment of Military or Government Personnel.

C.1.4.7.5.1 Employment of off-duty military personnel or Government civilian personnel is generally permissible provided such employment does not conflict with the policies set forth in DoD Joint Ethics Regulation 5500.7-R and local garrison limitations. Such employment shall not involve holding of a concurrent U.S. civilian position nor result in receipt of U.S. Government compensation for work performed for the Contractor. The facts of each case should be examined to ensure that no sham or subterfuge is present that would, in effect, allow a soldier or civilian to receive dual compensation for work done. The Contractor is cautioned that off-duty active military personnel working under this PWS may be subject to field duty, sudden deployments, and permanent change of station (PCS).

C.1.4.7.5.2 The Contractor shall notify the COR, in writing, NLT 15 days prior to the employment of any U.S. Army active civilian or military personnel by the Contractor to work on this PWS. The notification shall include the name of the individual, civilian grade or military rank, U.S. Army organization, assignment, and a clear statement explaining the person’s work assignment with the Contractor. The Contractor shall not employ any person whose employment will violate the requirements of DoD 5500.7-R.

C.1.4.7.6 U.S. Citizens. The Contractor shall ensure that U.S. citizens who are employed hold a German work permit and residence permit, as required from appropriate German authorities prior to performing work under this PWS.

C.1.4.7.7 SOFA Requirement. No logistic support will be provided to Contractor employees and Technical Expert status, IAW NATO SOFA and its supplementary agreement, is not authorized under this Contract.

C.1.5 Conduct of Personnel

The Contractor shall be responsible for the performance and conduct of Contractor and subcontractor personnel. Personnel employed by the Contractor in the performance of this PWS or any representative of the Contractor entering the installation shall abide by the security regulations, German laws, and policy letters or directives listed in the PWS, and shall be subject to inspections by the Government as deemed necessary. The Contractor shall not employ for performance under this PWS any person whose employment would result in a conflict with the Government's standards of conduct. The Contractor shall maintain a liability insurance to include, but not limited to, lost or damaged government property as a result of employee accident, negligence, or fraud.

C.1.5.1 Personnel Removal

Government rules, regulations, laws, directives, and requirements that are issued during the Contract term relating to law and order, installation administration, and security shall be applicable to all employees or representatives who enter USAG Stuttgart installations. Violation of such rules, regulations, laws, directives, or requirements shall be grounds for removal (permanently or temporarily as the Government determines) from the work site. Removal of employees does not relieve the Contractor from the responsibility for the work defined in this PWS.

C.1.5.1.1 Removal by Base Commander. The Base Commander may, at his discretion, bar an individual from entry under the authority of 18 United States Code (USC) 1382 (1972), and Paragraph B-15, Appendix B of AR 380-49 for conduct determined contrary to good order, discipline, or installation security.

C.1.5.1.2 Removal by COR. The COR may require the Contractor to remove any employee performing requirements under this PWS for reason of misconduct or security risk posed. Contractor employees shall be subject to dismissal from the premises upon determination by the COR that such action is in the interest of the Government.

C.1.5.1.3 Removal by Military Police (MP), German Law Enforcement Agencies, or Contract Security Guards. Contractor employees may be denied entry to, or be physically removed from, installations by MP, German law enforcement agencies, or contract security guards if it is determined that such entry, or presence on, may be contrary to good order, discipline, security of the property, or violation USAG…