Exhibit_K_-_Performance_Requirements_Summary.pdf
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Exhibit K - Performance Requirements Summary (PWS Appendix J)
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PERFORMANCE REQUIREMENTS SUMMARY
Performance Objective
Performance Standard Acceptable Quality
Level (AQL)
Monitoring Method
Scheduled, unscheduled maintenance/service call repairs are made IAW applicable Technical
Manual, Technical Bulletin, Depot Maintenance Work Requirement and Modification Work Order
90% Random Sample Response to Repairs Service Calls are made in a timely manner 72 hours Random Sample
Response to Emergency Calls are made within an acceptable time 1 Hour Random Sample
Submit accurate maintenance and repair reports and are delivered within 2 business days
90% Random Sample
Materiel Release Order (MRO) Processing:
Non-Mission Capable Supply Issue Priority Group (IPG) 1
Joint Chiefs of Staff Project Code IPG 2 and 3
4 hours 4 hours 4 hours
End of MRO receipt date
Random Sample Random Sample Random Sample Random Sample
Warehouse Management: First In- First Out Warehouse Denials
Proper storage/disposal IAW local HazMat regulations
90% 3% of all issues
100%
Random Sample Random Sample Random Sample
Customer Satisfaction, Timeliness and Quality
98% User Survey/ Random
Sample Approval for Other Direct Cost Purchase of Non-Consumable Materiel 100% Random Sample
Contract labor mix is controlled in efficient and effective manner
75% within Wage Determination
Categories Random Sample
Accountable for all Government Furnished Equipment in Contractor's Possession 100% Random Sample
Insure contractor is properly caring for facilities and following OSHA/Army housekeeping standards 100% Random Sample
Location and Assets Secured 100% Random Sample
EXHIBIT K - 13 April 16
High Quality Technical
Performance
Control of Resources
Facilities, Equipment
Accountability and Materiel Security
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