Section J - Section L.8 Attachment Past Performance Survey.rtf

TIRNO-09-R-00051 ATTACHMENT L.6

PAST PEFORMANCE SURVEY FORM

Question Extremely Satisfied Generally Satisfied Barely Satisfied Not Satisfied Not Applicable Comments Management Capabilities

Were you satisfied that the contractor established the organization in a timely manner during contract start-up?

How satisfied were you that the contractor committed adequate resources to this contract in a timely manner?

Were you satisfied that the program manager and other key personnel were qualified and used appropriately on this project?

Were you satisfied that the contractor delivered quality products (e.g., documents, software, systems) on time and within budget?

If the contractor used subcontractors, were you satisfied that they were selected and managed effectively?

Were you satisfied that the contractor raised program issues and was able to resolve them in a timely and effective manner?

Were you satisfied with how the contractor responded to unexpected changes in scope or requirements?

Were you satisfied with the contractor’s response to unexpected changes in staffing requirements?

Were you satisfied that the contractor understood and executed system security risk management?

Were you satisfied that the management tools and techniques used by the contractor (e.g., schedule, requirements tracking) provided adequate insight to the Government on the project’s status or progress?

If this project included a partnering agreement/initiative with this contractor, how satisfied were you with the contractor’s performance in helping to reach your organization’s business objectives?

If this project involved multiple organizations under the contractor’s leadership (teaming partners/subcontractors), how satisfied were you with the ability of the team to complete tasks effectively?

If this project involved multiple organizations under the contractor’s leadership (teaming partners/subcontractors), how satisfied were you with the definition of roles and responsibilities of each organization?

How satisfied were you with the contractor’s ability to estimate costs and schedule on both the initial tasks and on change orders?

How satisfied were you with the contractor’s efforts to control cost and schedule?

Question Extremely Satisfied Generally Satisfied Barely Satisfied Not Satisfied Not Applicable

How satisfied were you with the timeliness and effectiveness of the contractor’s remedies for cost and schedule problems?

Overall, how satisfied were you with the relationship between you and this contractor?

Technical Capabilities

If this contract included managed hosting services (mid-tier, and mainframe), how satisfied were you with the performance of these services?

If this contract included electronic reporting via a dashboard, how satisfied were you with the results and if this function were integrated with another enterprise-level dashboard, how satisfactory was the result?

If this contract included managed security services, how satisfied were you with the performance of these services?

If this contract included disaster recovery and/or backup and recovery services, how satisfied were you with the performance of these services?

If this contract included managed data storage services, how satisfied were you with the performance of these services?

If this contract included help desk services, how satisfied were you with the performance of these services?

If this contract included performance monitoring and performance management, how satisfied were you with the performance of these services?

Were you satisfied that the lead technical advisor and other specialized technical personnel were qualified and were used appropriately on this project to solve technical problems?

Were you satisfied that the contractor raised technical issues and was able to resolve them in a timely and effective manner?

Were you satisfied that the contractor identified, analyzed, and managed the technical risks associated with this project?

If this contract included technology transfer either of skills or tools from the contractor to your organization, were you satisfied with the process for this transfer?

Extremely Satisfied

Generally Satisfied

Barely Satisfied

Not Satisfied

Not Applicable

If this contract included migration from a legacy system to a modernized system integrated with other functions, how satisfied were you with the execution of that migration process?

If the contractor was responsible for integrating a system into an operational or legacy environment, how satisfied were you with the results?

Were you satisfied that the contractor planned for and included technology insertion?

Were you satisfied that the contractor implemented an efficient, effective, and consistent information security posture?

To what extent did the delivered product(s) satisfy the business need?

Were you satisfied with the technical performance and system integration?

Staffing and Retention

Did the contractor provide a fully qualified workforce to satisfy business needs by the required dates?

Were you satisfied that the personnel turnover (direct and indirect) did not affect contract performance?

If recruitment problems were encountered, were you satisfied that the remedies were timely and effective?

Were you satisfied with the contractor’s responsiveness to the correction and removal of unsatisfactory personnel?

Overall Assessment

Extremely Satisfied Generally Satisfied Barely Satisfied Not Satisfied Not Applicable

Customer Service Assurance Management

Performance Monitoring/Management

Site Design and Installation

Help Desk

Backup and Disaster Recovery

Data Services

Database Management

Web Application Development

Website Management

Security Services

Identity Management / Privacy

Information Security

Physical Security

Audit Services (Data and Systems)

Configuration Management

Capacity Planning

Quality Management/Control

Asset Management

Application and Infrastructure Integration and Testing

Change Management

Problem Management

Communications Management

Stakeholder Management

Risk Management

Program Management

Design and Engineering

Strategic Planning

Technology Innovation

Continual Service Improvement

Other: Specify