Section J - L.2.4 WebSite HelpDesk Appendix D_PII_v4.0.rtf

RTF text file 14 KB Posted

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Managed Services for Internal Revenue Service (IRS) Enterprise Portals
Solicitation number
TIRNO-09-R-00051
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Appendix D

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Attachment 1 D-1 Attachment L.2.4 Appendix D: Personally Identifiable Information For Proposal Purposes Only

How to deal with Personally Identifiable Information (PII)

Remove and PII that comes into the help desk. If a caller starts to give any PII please remind them of what the purpose of the help desk is and to not give you that information.

If PII comes in through e-file, remove it immediately and DO NOT store it in the database.

If PII comes in through chat, remind the user of the purpose of the help desk and not to give you that information. PII MUST be removed from the chat window before it is captured and stored into the database.

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