Section J - L.2.3 WebSite Helpdesk Appendix C_OMB Package_v4.0.rtf

RTF text file 79 KB Posted

Attached to
Managed Services for Internal Revenue Service (IRS) Enterprise Portals
Solicitation number
TIRNO-09-R-00051
Issued by

About this file

Appendix C

Text of this file

Attachment 1 C-1

Attachment L.2.3 Appendix C: OMB Package For Proposal Purposes Only

OMB Package

Introduction

Background

Objectives of Research

Methodology

Sample Design

Data Collection Date

Data to be Collected

How Data will be Used

How Data will be Analyzed

Who is Conducting Research?

Cost of Study

Location

Stipend

Recruitment Efforts

Participant Criteria

Burden Hours

Efforts to not duplicate research

Privacy, Security, Disclosures, Confidentiality

The IRS will ensure compliance with the Taxpayers Bill of Rights II. All participants will be treated fairly and appropriately.

Confidentially will be safeguarded. During the testing sessions, participants will be identified to IRS personal by their first names only. In addition, no participant names will be mentioned in the usability study final report. Participants will be advised that observers from the IRS may be observing the session and via video monitoring equipment and that their comments may be recorded to ensure accurate data capture.

Attachments

Other files

File Type Posted
Amendment 0005.rtf RTF text file
Amendment 0004.rtf RTF text file
Managed Services for IRS Enterprise Portals Solicitation Amendment 0004.rtf RTF text file
Section J - Section B Attachment - B.1 PRICE BOOK.xls XLS spreadsheet
Section J - Section B Attachment - B.3 TASK ORDER PRICING SHEET.xls XLS spreadsheet
Managed Services for IRS Enterprise Portals Solicitation Amendment 0002.rtf RTF text file
Amendment 0003.rtf RTF text file
Responses to Vendor Questions TIRNO09R00051.xls XLS spreadsheet
Section J - Section B Attachment - B.1 PRICE BOOK.xls XLS spreadsheet
Section J - Section L.6 Attachment IRS.gov Applications.doc DOC document
Section J - Section L.2 Attachment Website Help Desk Task Order Performance Work Statement Updated 2-24-10.rtf RTF text file
Section J - Section L.13 Record Retention Guidelines for IRS Web Portal Acquisitiion Request for Proposals.doc DOC document
Section J - Section L.8 Attachment Past Performance Survey.rtf RTF text file
Section J - Section L.7 Attachment Past Performance Reference Form.rtf RTF text file
Section J - Section L.4 Attachment Web Application Services Task Order Performance Work Statement.rtf RTF text file
Section J - Section L.5 Attachment Program Management Integration Services Task Order Performance Work Statement.rtf RTF text file
Section J - Section L.3 Attachment Web Operations Task Order Performance Work Statement.rtf RTF text file
Section J - Section L.11 Attachment SDB Target Form.doc DOC document
Amendment 0002.pdf PDF
Section J - Section L.12 Attachment SDB Target Identification List Form.doc DOC document
Responses to Vendor Questions TIRNO09R00051.xls XLS spreadsheet
Managed Services for IRS Enterprise Portals Solicitation Amendment 0002.rtf RTF text file
Section J - Section L.9 Attachment Subcontracting Plan.doc DOC document
Managed Services for IRS Enterprise Portals Solicitation Amendment 0001.rtf RTF text file
TIRNO09R00051-A0001 1 .pdf PDF
Bidders_Library_List.doc DOC document
Section J - L.2.6 WebSite Helpdesk Appendix E_Telephone Threats_v4.0.rtf RTF text file
Section J - L.2.2 WebSite Helpdesk Appendix B_Canned Responses_v4.0.rtf RTF text file
Section J - Section L.7 Attachment Past Performance Reference Form.rtf RTF text file
Section J - Section L.4 Attachment Web Application Services Task Order Performance Work Statement.rtf RTF text file
Section J - Section B Attachment - B.2 LABOR CATEGORY DESCRIPTIONS.xls XLS spreadsheet
Section J - Section L.1 Attachment - THE DEPARTMENT OF TREASURY EARNED VALUE MANAGEMENT GUIDE.rtf RTF text file
Section J - Section L.9 Attachment Subcontracting Plan.doc DOC document
Section J - L.2.11 Website_Helpdesk_AppendixJ_TO SPECIFIC CLAUSES.rtf RTF text file
Section J - L.2.10 WebSite Helpdesk Appendix I_CSS_V4.0.rtf RTF text file
Section J - L.2.9 WebSite Helpdesk Appendix H_PhoneRefs_v4.0.rtf RTF text file
Section J - L.2.4 WebSite HelpDesk Appendix D_PII_v4.0.rtf RTF text file
Section J - Section H Attachments H.1 H.2 H.3 H.4.rtf RTF text file
Section J - Section B Attachment - B.4 GENERAL FINANCIAL ORGANIZATION INFORMATION.rtf RTF text file
Section J - Section L.2 Attachment Website Help Desk Task Order Performance Work Statement.rtf RTF text file
Section J - Section B Attachment - B.1 PRICE BOOK.xls XLS spreadsheet
Section J - L.2.7 WebSite Helpdesk Appendix F_Analysis Reports_v4.0.rtf RTF text file
Section J - Section L.3 Attachment Web Operations Task Order Performance Work Statement.rtf RTF text file
Section J - L.2.1 WebSite Helpdesk Appendix_A_Look and Feel of Chat_v4.0.rtf RTF text file
Section J - Section F Attachments F.1 F.2 F.3 F.3.1.rtf RTF text file
Section J - Section H Attachment - H.5 Award Fee Plan.doc DOC document
Section J - Section L.6 Attachment IRS.gov Applications.doc DOC document
Section J - Section L.8 Attachment Past Performance Survey.rtf RTF text file
Section J - L.2.8 WebSite Helpdesk Appendix G_Forecast_v4.0.rtf RTF text file
Section J - Section L.5 Attachment Program Management Integration Services Task Order Performance Work Statement.rtf RTF text file
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