Section J - L.2.6 WebSite Helpdesk Appendix E_Telephone Threats_v4.0.rtf

Attachment 1 F-1

Attachment L.2.6 Appendix E: IRS Telephone Threats For Proposal Purposes Only

If you receive a telephone threat:

ASK THE FOLLOWING QUESTIONS: (Please record the caller’s EXACT words)

1. When is the bomb going to explode? ______________________________________

2. What will cause it to explode? ___________________________________________

3. At which IRS facility (city, state, specific building / floor, etc.) is the bomb located?

Inform the caller that the building is occupied and detonation of the bomb could result in the death or serious injury to many innocent people.

4. What kind of bomb is it? ________________________________________________

5. Who placed the bomb? _________________________________________________

6. Why was the bomb placed? _____________________________________________

7. What is your name? ___________________________________________________

8. What is your address? _________________________________________________

DETERMINE THE FOLLOWING: (check all appropriate boxes)

Caller's Identity: Male Female Adult Juvenile Age ______

Voice: Loud Soft High-pitched Deep

Accent: Local Regional Foreign

Describe: _____________________________________________________________

Speech: Fast Slow Distinct Stutter Slurred Nasal

Describe any distinctive features in the caller's speech: __________________________

Language: Excellent Formal Literate Foul Other ___________

List distinctive or unusual word choices: ______________________________________

Manner:

Calm

Angry

Rational

Irrational

Coherent

Incoherent

Deliberate

Emotional

Righteous

Laughing

Intoxicated

What was the caller's emotional state? ____________________________________

Background Noises:

Office/Factory/Machinery

Trains

Airplanes

Street Traffic

Music

Animals

Party Atmosphere

Mixed

Voices

Other: ________________________________________________________________

Notify TlGTA Immediately at 1-800-728-7844 [[This number is for Freedom Refinancing Services and the vm directs you to 800 220 1500; please verify number]] (24/7 number)

Retain this form and be prepared to provide a hardcopy to TIGTA and PPB.