Technical Exhibit - E - Customer Complaint Record.xlsx
XLSX spreadsheet 19 KB Posted
- Attached to
- Fort Meade Laundry and Dry Cleaning
- Solicitation number
- W91QV126QA033
About this file
This is a template document for recording customer complaints related to laundry and dry-cleaning services at Fort Meade. The form is designed to capture complaint details including the date, time, organizational unit, building number, and complainant contact information (name, email, phone). It documents the nature of the complaint and requires both the contractor's perspective and a detailed account of actions taken in response to the complaint. The form includes fields for validation of the complaint, contract reference information, and confirmation that the contractor was notified of the issue, with signature lines for both the contractor and the Contracting Officer's Representative (COR) along with corresponding dates and times. This template does not address specific products, services, pricing, or contract terms; rather, it serves as an administrative tool for managing service quality and accountability under the Fort Meade Laundry and Dry Cleaning contract (Solicitation W91QV126QA033) administered by the Department of the Army Materiel Command Mission and Installation Contracting Command Fort Sam Houston.
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Text version
Customer Complaint Record
| Customer Complaint Record | Date: | ||
| Time: | |||
| Unit/Organization: | Building Number: | First Name: | |
| Last Name: | |||
| Email: | |||
| Phone Number: | |||
| Complaint: |
Contractor Perspective:
Actions taken by contractor:
Validation:
Contract Reference:
Contractor was informed: Date: Time:
Contractor Signature: COR Signature:
Date: Date:
File details come from the government source that posted it. Updated .