Technical Exhibit - E - Customer Complaint Record.xlsx

This is a Customer Complaint Record template form designed for use in the Laundry and Dry-Cleaning Services contract at Fort Hood, Texas. The form serves as a standardized documentation tool for recording and tracking service complaints and contractor responses. It captures essential information including the date and time of complaint submission, the complaining unit or organization, and complainant contact details (name, email, phone number). The form provides designated spaces for detailed complaint descriptions, the contractor's perspective on the complaint, and documentation of corrective actions taken by the contractor. Additional fields include validation notes, contract reference information, and sign-off requirements from both the contractor and the Contracting Officer's Representative (COR), with corresponding date and time entries. This template is intended to support quality assurance and accountability measures for the laundry operations contract, enabling systematic tracking of service issues and ensuring timely contractor notification and response documentation.