Attachment 5 - Performance Requirements Summary.xlsx
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- Solicitation number
- W9115126QA0018
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This is a Performance Requirements Summary that establishes quality standards and inspection protocols for laundry and dry-cleaning services at Fort Hood, Texas. The document outlines 23 distinct performance requirements, each with defined performance thresholds (maximum allowable error rates), inspection methods, and remedial actions. Key service requirements include: providing laundry services to authorized Government customers only; coordinating alternate service dates for holidays or emergencies within the same business week; ensuring contractor personnel maintain clean appearance and appropriate dress codes; maintaining compliance with Federal, State, Local, Department of Health, and CDC regulations; and using bio-based cleaning products to the maximum extent possible. The contractor must launder linens (sheets, pillowcases, mattress covers, bedspreads, blankets) according to manufacturer care instructions, fold and bundle items in specified quantities, and complete standard items within seven business days and military funeral uniforms within three business days.
Additional critical requirements include cleaning specialty items such as OCIE (sleep systems), dry-cleaning flags, ceremonial uniforms, and chaplains' vestments to prescribed standards; maintaining separation of clean and soiled items during transport; cleaning vehicles daily with germicidal cleaner; conducting drapery processing at established rates per square foot; repairing or replacing items damaged during processing at contractor expense; resolving lost or damaged item claims within ten business days; and maintaining full accountability of Government-owned items. Performance thresholds range from zero valid discrepancies per inspection period for requirements such as timely deliverable submission, re-laundering of substandard items, infectious disease protocol compliance, and vehicle sanitation, to seven valid discrepancies for linen cleanliness inspections. Remedial actions for non-compliance include Corrective Action Reports, PMR feedback, cure notices, CPARS ratings, show cause notices, and potential contract termination. Inspection methods vary between 100% inspection, random inspection, and periodic inspection depending on the requirement's criticality.
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Text version
PRS 2024
| PRS # | PWS Contract Paragraph Reference | Performance threshold. (This is the maxium error rate. It could possibly be zero deviation from standard.) | Inspection Method | Incentives / Remedy |
| 1 | 2.1.3 The Contractor shall provide laundry service to Government authorized customers only IAW AR 710-4. | 1 valid discrepancies per inspection period. | 100% Inspection | 1) Corrective Action Report (CAR) 2) PMR Feedback |
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
2 2.1.4 In the case of a holiday or emergency (e.g., inclement weather, post closure), the Contractor shall coordinate an alternate day for laundry service (pick up / delivery) during the same business week. 1 valid discrepancy per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
3 2.1.5 The Contractor personnel shall be clean in appearance and be appropriately dressed (IAW the contractor’s dress code) for the work to be performed while on duty. The contractor shall provide employees with appropriate dress code information that aligns with Army values for their required functional area. The Government will not provide for or reimburse the contractor for the cost of uniforms or appropriate dress. 1 valid discrepancy per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
4 2.1.6 The Contractor shall be compliant with Federal, State, Local and Department of Health regulations and CDC. 1 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
5 2.1.7 The Contractor shall use bio-base Laundry and Dry-Cleaning cleaning products to the maximum extent possible without jeopardizing the intended end use or detracting from the overall quality delivered to the end user. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
6 2.1.8 The Contractor shall accurately and timely submit deliverables IAW Attachment 2 - Deliverables Schedule. 0 valid discrepancies per inspection period. Periodic Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
| 7 | 2.1.9 All linens (sheets, pillows, pillowcases, mattress covers/pads, bedspreads, and blankets) shall be clean and serviceable and laundered IAW Manufacturer care label/instructions. | |
| 7 valid discrepancies per inspection period. | Random Inspection | 1) Corrective Action Report (CAR) 2) PMR Feedback |
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
8 2.1.10 All finished linen shall be folded and bundled (ten (10) each sheet, ten (10) each pillowcases, five (5) each mattress covers/pads, five (5) each bedspreads, and five (5) each blankets). The contractor shall ensure linens are dry with no signs of wetness, damage to the cleaned items or deep creases. 5 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
9 2.1.11 All soiled linen items turned in for laundry shall be exchanged for clean, and serviceable like item. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
10 2.1.12 The contractor shall follow TG MED 314, Non-Vaccine Recommendations to Prevent Acute Infectious Respiratory Disease among U.S. Army Personnel Living in Close Quarters/TRADOC Regulation 350-6, Enlisted Initial Entry Training Policies and Administration. 0 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
11 2.1.13 All items that fail to meet quality standards shall be returned for re-laundering at no additional costs. 0 valid discrepancies per inspection period. 100% Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
| 12 | 2.1.14 The Contractor shall clean specialty items (e.g., OCIE (sleep system) for authorized customers IAW manufacturer care/label instructions, be serviceable, dry (with no signs of wetness) and free of dirt and soil. | |
| 5 valid discrepancies per inspection period. | Random Inspection | 1) Corrective Action Report (CAR) 2) PMR Feedback |
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
13 2.1.15 OCIE items IAW Attachment 6, List of Items shall be cleaned and serviceable. All items shall be cleaned and dried with no signs of wetness IAW with manufacturer care label/instructions. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
14 2.1.16 OCIE Items shall be folded and bundled by size and like-items to provide ease of count and in a manner to preserve the sanitary condition of the finished work during all phases of handling and transit. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
15 2.1.17 All laundered and dry-cleaned items turned in for cleaning shall be completed within three (7) business days. All Military Funeral uniforms and clothing of deceased military personnel shall be completed three (3) business days. 1 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
16 2.1.18 All dry cleaning of flags, bunting, ceremonial uniforms (Coats, trousers or shirts), and chaplains’ vestments, shall be cleaned, wrinkle free, and be free of dirt and soil IAW manufacturer/care label instructions. 3 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
17 2.1.19 Draperies accepted by the Contractor for processing shall be invoiced by the Contractor at the established rate per square foot. This price shall include appropriate processing, ironing, and delivery of the completed work to the Requiring Organization. 1 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
18 2.1.20 The Contractor at their expense shall repair (minor snags, holes, open seams, replacement of buttons, and repair or replacement of broken zippers) or replace items damaged during the laundering process. Any existing damages discovered at the time of turn in shall be so noted on the laundry or dry-cleaning ticket. The replacement linen shall be IAW Attachment 3 - Linen Specifications. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
19 2.1.21 Thread, material, zippers and buttons of the same type, texture, manufacture quality, color, and colorfastness used for repair and replacement shall match and be equal to or better than those used in the manufacture of the article. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
20 2.1.22 Claims for lost or damaged items shall be documented and resolved within ten (10) business days following the date the claim is received by the Contractor. 2 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
21 2.1.23 All cleaned laundry and dry-cleaning items shall be transported separately from items to be cleaned and dry cleaned. 0 valid discrepancies per inspection period. 100% Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
22 2.1.24 Vehicles shall be cleaned with germicidal cleaner after each working day. 0 valid discrepancies per inspection period. Random Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
23 2.1.25 The Contractor shall maintain accountability of Government-owned items. 0 valid discrepancies per inspection period. 100% Inspection 1) Corrective Action Report (CAR) 2) PMR Feedback
3) Cure Notice
4) CPARS Rating
5) Show Cause Notice
6) Termination
File details come from the government source that posted it. Updated .