Technical Exhibit B Deliverables.docx

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

A001 Quality Control Plan. The Contractor shall submit their draft QCP and a signed copy within thirty (30) calendar days after contract award to the Contracting Officer and the GSE/G4 COR. Para. 1.5.1

A002 The Contractor shall maintain ISO 9001:2015 certification for the duration of the contract. The Contractor shall provide this certificate to the KO and the GSE/G4 COR NLT 5 days prior to contract start date. Para. 1.5.1 and 1.19.5 NLT five (5) working days prior to Contract start date

A003 The Contractor shall identify in writing, no later than five (5) working days prior to Contract start date, an individual by name within the Contractor's organization who shall be responsible, as the QCM (Quality Control Manager). Para. 1.10.1.b NLT five (5) working days prior to Contract start date

A004 An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the GSE/G4 COR within 30 calendar days upon completion of each Option Year. Para. 1.5.1.1

A005 The Contractor shall inform the GSE/G4 COR of issues or potential issues that might affect the performance within 2 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 1 working day. Para. 1.5.1.2

A006 The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.). Para. 1.5.4.3.1

A007 At the Post Award Conference, the Contractor shall submit to the GSE/G4 COR in writing, the name, title, office, and mobile telephone number of the Contract Manager and Alternate Contract Manager. Para. 1.5.4.3.2

A008 The Contractor shall provide the Contracting Officer and the GSE/G4 COR, an Initial Installation Pass Log within 3 working days after contract award. The log shall be updated as employees are added or removed. The Updated Installation Pass Log shall be current and available at any time upon request by the Government and submitted to the KO and the GSE/G4 COR within five (5) days after any changes to the log. Para. 1.6.3.1

A009 The Contractor shall collect the installation access passes the same day employment of an individual has expired or has been terminated and shall return them to the issuing office within 5 working days to the issuing IACS office. Para. 1.6.3.2

A010 Upon termination, expiration or cancellation of this contract, the Contractor shall collect all outstanding installation access passes and return them to the issuing office within 5 working days. The GSE/G4 COR shall be informed immediately after the installation pass was turned to the issuing IACS office. Para. 1.6.3.3

A011 The Contractor shall provide the following information: Last, First Middle Name, Cadency Name, Personal identifier (e.g. Social Security Number, Federal Identification Number, or Tax Identification Number), date of birth, primary email address (this email address will be used to contact the individual) to the GSE/G4 COR with 15 working days after award (unless circumstances require otherwise and as directed by the Contracting Officer). Para. 1.6.3.4 Within 15 working days after award

COR

A012 The Contractor shall provide a CAC log within the first 30 calendar days after contract award and within five (5) working days after changes have been made (unless circumstances require otherwise and as directed by the Contracting Officer). The GSE/G4 COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for. Para.1.6.3.4.1

COR

A013 The Contractor shall forward a copy to the Contracting Officer via the GSE/G4 COR of each favorable background check within 5 days of receipt by the Contractor, identifying such with the appropriate contract number

A014 As a minimum prior to beginning performance, Contractors employing local national and third country nationals shall furnish the Contracting Officer and the GSE/G4 COR a Polizeiliches Fuehrungszeugnis, issued within the previous four months, no later than 5 working days after contract award. Para. 1.6.4.2

Contracting Officer and COR

A015 The Contractor shall submit documentation and/or certificates for all employees, to include new employees hired during execution of this contract, to the GSE/G4 COR to substantiate the employee's qualifications to perform under this contract. Such certification documents shall be presented to the GSE/G4 COR within 10 working days of contract award or hire after award. Para. 1.10.b

A016 An updated employee listing shall be forwarded immediately to the GSE/G4 COR upon any and every change (Deliverable #A054). Para. 1.10.b

A017 Contractor shall provide training throughout the life of the contract for every new appliance model (both US and European) added to the inventory. The Contractor shall schedule those trainings with the local FMO and the GSE/G4, QA Specialist, so the QA Specialist can attend the training at the local FMO. The training certificate of all attendees of the training shall be forwarded to the GSE/G4 COR within 5 working days after the training event. Para. 1.10.c

A018 Reporting of On-Site Accidents or Injuries. The Contractor shall notify the GSE/G4 COR within 2 hours of occurrence of all accidents involving personal injury or property damage and report the accidents to the proper authorities in accordance with local civilian and installation requirements. The notification is to be followed by written notification within 3 working days. Para. 1.10.h

A019 The name of this person and an Alternate Program/Contract Manager, who shall act for the Contractor when the Program/Contract Manager is absent, for each of these individuals, shall be provided in writing to the Contracting Officer no later than 5 working days after contract award. Para. 1.10

Contracting Officer and COR

A020 Contractor workspace (staging site, on-site office, desk or work area, etc.) shall contain a sign signifying the space is occupied by Contractor employee(s) to ensure that Government employees and the public know that they are not Government employees. The proposed sign shall be submitted to the Contracting Officer and the GSE/G4 COR for review and acceptance within 10 working days after contract award. Para. 1.12.1

Contracting Officer and COR

A021 The Contractor shall furnish their employees with an identification badge, which has the company name, the technician’s name and employee number. The badge shall be laminated or otherwise treated to prevent changes to the data. Badge must be worn on the outer clothing, chest high, and be visible at all times. Para. 1.12.2

A022 Upon award, the Contractor shall provide a milestone plan within five (5) working days. The Contractor will receive an acceptance or rejection notification from the KO. Para. 1.19.2

Contracting Officer

A023 Establish a Contractor’s Project Management Office to coordinate Phase-in tasks and be the point of contact for the Government during the phase-in. Para.1.19.6(2)

A024 Establish service facilities and provide addresses and phone numbers to KO and the GSE/G4 COR 5 days prior to full start of contract. Para 1.19.6(7)

A025 Within thirty (30) days after performance start, the Contractor shall provide to the GSE/G4 COR for approval a plan for a 15 calendar day phase-out period. Para. 1.19.9

COR

A026 All Contractor employees, including Sub-Contractor employees, who are employed under the contract, shall complete AT Level I Training within 30 working days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 15 working days after employment of new personnel. Para. 1.22.1

COR

A027 The Contractor shall submit certificates of completion (Deliverable #A028) for each affected Contractor employee and Sub-Contractor employee to the GSE/G4 COR within 10 working days after completion of this training by all employees and Sub-Contractor personnel. Para. 1.22.1

COR

A028 Contractor personnel shall complete AT Level 1 refresher training every twelve (12) months. Para. 1.22.1

COR

A029 If AT Level 1 training cannot be conducted on the website, the Contractor shall coordinate with the GSE/G4 COR who will contact the local AT Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the AT Officer. Verification of the training shall be provided to the GSE/G4 COR within 10 working days after completion of the training. Para. 1.22.1

COR

A030 All Contractor employees, including Sub-Contractors, shall complete Level I OPSEC training within 30 working days of employment under this contract. Para. 1.22.2

COR

A031 Verification of the training shall be provided to the GSE/G4 COR within 15 working days after completion of the training. Para. 1.22.2

COR

A032 Contractor personnel must complete Level 1 OPSEC refresher training every 12 months. Para 1.22.2

COR

A033 Verification of the training shall be provided to the GSE/G4 COR within 15 working days after completion of the training. Para. 1.22.2

COR

A034 If training cannot be conducted on the website, the Contractor shall coordinate with the GSE/G4 COR, who will contact the local OPSEC Officer at their assigned location for classroom training. Contractor personnel completing training in the classroom will receive a certificate or the training attendance roster signed by the OPSEC Officer. Verification of the training shall be provided to the GSE/G4 COR within 15 working days after completion of the training. Para. 1.22.2

A035 The Contractor and all associated Sub-Contractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the GSE/G4 COR. This training shall be completed within 30 working days after the contract is awarded and within 15 working days after new employees commence contract performance, with the results reported to the GSE/G4 COR within 15 working days after the contract is awarded. Para. 1.22.3

A036 Verification of the training shall be provided to the GSE/G4 COR within 15 working days after completion of the training. Para. 1.22.3

A037 All Contractor employees, including Sub-Contractors, requiring access to Government information systems shall complete the Department of Defense (DoD) IA Cyber Awareness Training within 30 working days after contract start date or effective date of incorporation of this requirement into the contract, whichever applies, or 15 working days after employment of new personnel. Para. 1.22.4.1

A038 Verification of the training shall be provided to the GSE/G4 COR within 15 working days after completion of the training. Para. 1.22.4.1

A039 All Contractor employees, including Sub-Contractors, performing services under this contract with access to a Government information system must be registered in the Army Training Certification Tracking System (ATCTS), the web address is https://atc.us.army.mil/iastar/index.php. Verification of registration shall be provided to the GSE/G4 COR within 15 working days after registration. Para. 1.22.4.3

A040 Contractor personnel must complete refresher training of (ATCTS) and Threat Awareness Reporting Program (TARP) every 12 months. Para. 1.22.4.3 and 1.22.4.4

A041 Verification of the training shall be provided to the GSE/G4 COR within 15 working days after completion of the training. Para. 1.22.4.3 and 1.22.4.4

A042 Contractor employees, including Sub-Contractors, performing services under this contract with access to PII and Government information shall complete “Identifying and Safeguarding PII” within 30 calendar working days of employment. Para. 1.22.5

A043 Contractor personnel shall complete refresher training every twelve (12) months from initial completion. Para. 1.22.5

A044 The Contractor shall provide the GSE/G4 COR a copy of the training certificates for its employees no later than five (5) working days after completion. Para. 1.22.5

A045 Refer to Part 3 of this PWS for Government property (GP) for this contract. For all issued GP for this contract, the Contractor shall submit a Property Management Plan to the Contracting Officer and the GSE/G4 COR within 15 working days after date of contract award. Para. 1.26

A046 The Contractor shall put viewable stickers on the Service Vehicles which show the contract number (minimum letter size shall be 12 cm, black letters on white background), Company name and telephone number. Para. 4.4.a

A047 For the Garrison Stuttgart, the Contractor shall provide Work Order Reception Services.

A monthly report of all calls received shall be sent to the local COR and the GSE/G4 COR NLT the 3rd working day of the following month. Para. 5.2.1

A048 Within 15 days of Contract award, the Contractor shall submit a proposed Work Order form for the consideration of the GSE/G4 COR. If approved by the GSE/G4 COR, it will be used as the Work Order Document. Para. 5.4

A049 Periodically the Government may request a copy of the entire database on standard medium format with all information. Para. 5.8.b.(3)

A050 The Contractor shall report ALL Contractor labor hours (including Sub-Contractor labor hours) required for performance of services provided under this contract for the Repair of Domestic Appliances via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil and then click on “Department of the Army CMRA” or the icon of the DoD organization that is receiving or benefitting from the contracted services. Reporting inputs will be for the labor executed during the period of performance during each Government FY, which runs from October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Para. 5.10

A051 In cases where the Contractor becomes aware that the power supply, gas supply, or drainage facility provided to or from any appliance being repaired is deficient, posing a hazard to life and/or property, the Contractor shall notify the SPOC within one hour in writing of the discovered deficiency.

In case the Contractor cannot reach the SPOC, the Contractor shall call the Fire Department (the emergency number of each Garrison is listed on Attachment # 14) and report the incident. Para. 5.6.6 The Contractor shall notify the SPOC within one hour in writing of the discovered deficiency.

Or

In case the Contractor cannot reach the SPOC, the Contractor shall call the Fire Department

A052 The Contractor shall provide the COR on the 5th working day of the following month a list of Repair parts consumed and the cost thereof. Upon request by the COR he shall provide a list of all Repair parts in the inventory with information as to consumption over several years, price, OEM (Original Equipment Manufacturer), associated MLFB number(s) etc. Para. 5.7.3.(d)

A053 New Repair parts shall be added and old or unsuitable Repair parts shall be inactivated from the system to preclude showing up in reports. An updated list of all spare parts shall be sent to the GSE/G4 COR weekly, each Friday. Para. 5.7.3.(c)

A054 All data compiled and maintained during the life of this contract shall be turned-over to the Government within 30 working days after expiration of this contract in Excel format, which shall be approved by the GSE/G4 COR. The record layout used with field description and content definitions shall be provided at the same time. (Deliverable #A054).