ATTACHMENT 01 ESTIMATED WORKLOAD DATA UPDATED 18 JUN 2020.pdf

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Appliance Repair Services for US Army Garrisons in Europe
Solicitation number
W564KV20R0014
Issued by

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This document contains estimated workload data and service requirements for appliance repair services across several European countries to support the United States Army. The contractor will provide on-call repair and management of repair parts for domestic appliances in Army Family Housing and Unaccompanied Personnel Housing locations in Germany, Italy, Benelux, and other European countries. Services include repair at customer locations, repair at forward maintenance operations facilities, short notice repairs, safety inspections, compensation for missed service appointments, and reception of work orders. Estimated repair quantities are provided for each service item for family housing and unaccompanied personnel housing in each country or region over multiple option years. The contractor will perform repairs in accordance with commercial standards and timeframes specified in the performance work statement. Common standard parts are to be managed under the contract as well.

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Other files

File Type Posted
Solicitation Amendment 2.pdf PDF
Appliance Maintenance Additional Questions.docx DOCX document
MOD W564KV19P0144.pdf PDF
Questions and Answers as of 12 Aug.pdf PDF
Attachment 19 Work Order Sample.pdf PDF
Attachment 08 CUSTOMER QUESTIONNAIRES CARD.xlsx XLSX spreadsheet
Attachment 29 Repairs at the Contractor shop Benelux.xlsx XLSX spreadsheet
ATTACHMENT 02 HISTORICAL WORKLOAD DATA.docx DOCX document
Attachment 37 Usage of Common Standard Item Parts (Italy).XLSX XLSX spreadsheet
Attachment 16 Master parts 17 JUN 20.pdf PDF
Attachment 09 Gross Negligence letter.pdf PDF
Attachment 18 Common Standard Item Parts.xlsx XLSX spreadsheet
Technical Exhibit B Deliverables.docx DOCX document
Attachment 11 Parts for Cannibalization.xlsx XLSX spreadsheet
Attachment 31 Government Furnished Property.xlsx XLSX spreadsheet
Attachment 26 Overaged appliances at the Garrisons.xlsx XLSX spreadsheet
Attachment 10 MLFB FY20 ACTIVE.pdf PDF
Attachment 27 Customer Repairs On-Off Post per Garrison.XLSX XLSX spreadsheet
Attachment 35 Usage of Common Standard Item Parts (Belgium).XLSX XLSX spreadsheet
Technical Exhibit A Performance Requirement Summary.docx DOCX document
Attachment 21 eMH Barcode Label Sample.pdf PDF
Attachment 12 QASP APPLIANCE REPAIR CONTRACT.docx DOCX document
Attachment 06 Customer not at home (Rescheduling Request).docx DOCX document
Attachment 23 NCR-COR Simple Form.pdf PDF
Attachment 07 Appropriation Classes.xlsx XLSX spreadsheet
Attachment 28 Repairs at the FMO.xlsx XLSX spreadsheet
Attachment 25 Overview Customer Not at home no action performed.xlsx XLSX spreadsheet
W564KV20R0014.pdf PDF
Attachment 24 Age of appliances issued per Garrison.xlsx XLSX spreadsheet
Attachment 32 Parts Ordered.XLSX XLSX spreadsheet
Attachment 34 Past Performance Questionairre.pdf PDF
Attachment 15 Installations in Europe and POCs.xlsx XLSX spreadsheet
Attachment 13 Total Number of Appliances in Europe.xlsx XLSX spreadsheet
Attachment 20 Listing of Service Codes and Repair Codes.doc DOC document
Attachment 22 Consumption of Repair Parts.xlsx XLSX spreadsheet
Attachment 36 Usage of Common Standard Item Parts (Germany).XLSX XLSX spreadsheet
Attachment 30 Labor Hour Schedule.xls XLS spreadsheet
Attachment 05 Tools and Test Equipment in Service Vehicles.docx DOCX document
Attachment 17 Total Polulation in Europe.xlsx XLSX spreadsheet
Attachment 14 Emergency Phone Register.xlsx XLSX spreadsheet
Attachment 33 Backlog of Work at FMO.pdf PDF
Attachment 04 Mel 2020.pdf PDF
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ATTACHMENT 1

ESTIMATED WORKLOAD DATA

BASE YEAR GERMANY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair GE, AFH 15,258 Repair at Customer, AFH 8,192

Repair at FMO, AFH Repair of 15 appliances per request 2,201

Short Notice Repairs, AFH 426 Performance of safety tests/Cannibalization at local

FMO/(25 appliances per request), AFH 2,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

2,439

Work Order Reception Service, Stuttgart 12 MONTHS

Common Standard Item Parts SEE SPREADSHEET Work Backlog 185

Appliance Repair GE, UPH 2,780 Repair at Customer, UPH 1,598

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 12 Performance of safety tests/Cannibalization at local

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

1ST OPTION YEAR GERMANY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair GE, AFH 15,258

Repair at Customer, AFH 8,192 Repair at FMO, AFH Repair of 15 appliances per request 2,201

Short Notice Repairs, AFH 426

Performance of safety tests/Cannibalization at local FMO/(25 appliances per request), AFH

2,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

2,439

Work Order Reception Service, Stuttgart 12 MONTHS

Common Standard Item Parts SEE SPREADSHEET Appliance Repair GE, UPH 2,780

Repair at Customer, UPH 1,598 Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 12 Performance of safety tests/Cannibalization at local

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

2ND OPTION YEAR GERMANY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair GE, AFH 15,258

Repair at Customer, AFH 8,192 Repair at FMO, AFH Repair of 15 appliances per request 2,201

Short Notice Repairs, AFH 426 Performance of safety tests/Cannibalization at local

FMO/(25 appliances per request), AFH 2,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

2,439

Work Order Reception Service, Stuttgart 12 MONTHS

Common Standard Item Parts SEE SPREADSHEET Appliance Repair GE, UPH 2,780

Repair at Customer, UPH 1,598 Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 12

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

3RD OPTION YEAR GERMANY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair GE, AFH 15,258

Repair at Customer, AFH 8,192 Repair at FMO, AFH Repair of 15 appliances per request 2,201

Short Notice Repairs, AFH 426 Performance of safety tests/Cannibalization at local

FMO/(25 appliances per request), AFH 2,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

2,439

Work Order Reception Service, Stuttgart 12 MONTHS

Common Standard Item Parts SEE SPREADSHEET Appliance Repair GE, UPH 2,780

Repair at Customer, UPH 1,598 Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 12 Performance of safety tests/Cannibalization at local

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

BASE YEAR ITALY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair IT, AFH 8,420 Repair at Customer, AFH 1,600

Repair at FMO, AFH Repair of 15 appliances per request 2,602

Short Notice Repairs, AFH 48

FMO, (25 appliances per request), AFH 1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Cleaning of Appliances, AFH 2,602 Common Standard Item Parts SEE SPREADSHEET

Work Backlog 9 Appliance Repair IT, UPH 857 Repair at Customer, UPH 177

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 2 Performance of safety tests/Cannibalization at local

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

Cleaning of Appliances, UPH 259

1ST OPTION YEAR ITALY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair IT, AFH 8,420 Repair at Customer, AFH 1,600

Repair at FMO, AFH Repair of 15 appliances per request 2,602 Short Notice Repairs, AFH 48

Performance of safety tests/Cannibalization at local FMO, (25 appliances per request), AFH

1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Cleaning of Appliances, AFH 2,602 Common Standard Item Parts SEE SPREADSHEET

Appliance Repair IT, UPH 857 Repair at Customer, UPH 177

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 2

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

Cleaning of Appliances, UPH 259

2ND OPTION YEAR ITALY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair IT, AFH 8,420 Repair at Customer, AFH 1,600

Repair at FMO, AFH Repair of 15 appliances per request 2,602 Short Notice Repairs, AFH 48

Performance of safety tests/Cannibalization at local FMO, (25 appliances per request), AFH

1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Cleaning of Appliances, AFH 2,602 Common Standard Item Parts SEE SPREADSHEET

Appliance Repair IT, UPH 857 Repair at Customer, UPH 177

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 2 Performance of safety tests/Cannibalization at local

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

Cleaning of Appliances, UPH 259

3RD OPTION YEAR ITALY

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair IT, AFH 8,420 Repair at Customer, AFH 1,600

Repair at FMO, AFH Repair of 15 appliances per request 2,602 Short Notice Repairs, AFH 48

Performance of safety tests/Cannibalization at local FMO, (25 appliances per request), AFH

1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Cleaning of Appliances, AFH 2,602 Common Standard Item Parts SEE SPREADSHEET

Appliance Repair IT, UPH 857 Repair at Customer, UPH 177

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 2 Performance of safety tests/Cannibalization at local

FMO, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

Cleaning of Appliances, UPH 259

BASE YEAR BENELUX

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair BE, AFH 4,508 Repair at Customer, AFH 1,249

Repair at FMO, AFH Repair of 15 appliances per request 1,758

Short Notice Repairs, AFH 35 Performance of safety tests/Cannibalization at local

FMO/Contractor Shop, (25 appliances per request), AFH 1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Common Standard Item Parts SEE SPREADSHEET Work Backlog 29

Appliance Repair BE, UPH 598 Repair at Customer, UPH 89

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 1

FMO/Contractor Shop, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

1ST OPTION YEAR BENELUX

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair BE, AFH 4,508

Repair at Customer, AFH 1,249

Repair at FMO, AFH Repair of 15 appliances per request 1,758 Short Notice Repairs, AFH 35

Performance of safety tests/Cannibalization at local FMO/Contractor Shop, (25 appliances per request), AFH

1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Common Standard Item Parts SEE SPREADSHEET Appliance Repair BE, UPH 598

Repair at Customer, UPH 89

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 1

Performance of safety tests/Cannibalization at local FMO/Contractor Shop, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

2ND OPTION YEAR BENELUX

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair BE, AFH 4,508

Repair at Customer, AFH 1,249

Repair at FMO, AFH Repair of 15 appliances per request 1,758 Short Notice Repairs, AFH 35

FMO/Contractor Shop, (25 appliances per request), AFH

1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Common Standard Item Parts SEE SPREADSHEET Appliance Repair BE, UPH 598

Repair at Customer, UPH 89

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 1

Performance of safety tests/Cannibalization at local FMO/Contractor Shop, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

3RD OPTION YEAR BENELUX

SERVICE ITEM ESTIMATED QUANTITY

Appliance Repair BE, AFH 4,508

Repair at Customer, AFH 1,249

Repair at FMO, AFH Repair of 15 appliances per request 1,758 Short Notice Repairs, AFH 35

Performance of safety tests/Cannibalization at local FMO/Contractor Shop, (25 appliances per request), AFH

1,000

Compensation for Customer not at Home/No Service/No Repair Action, AFH

Common Standard Item Parts SEE SPREADSHEET Appliance Repair BE, UPH 598

Repair at Customer, UPH 89

Repair at FMO, UPH Repair of 15 appliances per request

Short Notice Repairs, UPH 1

Performance of safety tests/Cannibalization at local FMO/Contractor Shop, (25 appliances per request), UPH

Compensation for Customer not at Home/No Service/No Repair Action, UPH

File details come from the government source that posted it. Updated .