Technical Exhibit A Performance Requirement Summary.docx

TECHNICAL EXHIBIT A

Performance Requirements Summary (PRS)

Performance Requirements Summary The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

1) PWS Part 1 General Information An Analysis of Quality Control and Timeliness of Submittals (i.e. deliverables) shall be provided to the GSE/G4 COR within 30 calendar working days upon completion of each Option Year. Para. 1.5.1.1

2) PWS Part 1 General Information The Contractor shall inform the GSE/G4 COR of issues or potential issues that might affect the performance within 2 working hours of identifying those issues. Verbal reports shall be followed up by written reports within 1 working day. Para. 1.5.1.2

3) PWS Part 1 General Information The Contractor shall prepare and maintain a Work Plan. The plan, as a minimum, shall identify regularly scheduled work (to include location, work to be completed, timeline, etc.) The Contractor’s proposed Work Plan shall be submitted to the Contracting Officer via the GSE/G4 COR for review within 10 working days after date of contract award. Any proposed change to the accepted Final Work Plan is required to be resubmitted via the GSE/G4 COR for review and acceptance by the Contracting Officer at a minimum thirty (30) working days prior to implementation. The timeline noted above shall apply for review and acceptance for proposed changes. Para.1.5.4.3.1

4) PWS Part 1 General Information The Contractor shall provide a CAC log within the first 30 working days after contract award and within five (5) working days after changes have been made (Deliverable #A012) (unless circumstances require otherwise and as directed by the Contracting Officer). The GSE/G4 COR will provide format and content for the log during the post award meeting. Note - CACs are Government property and must be accounted for. Para. 1.6.3.4.1

5) PWS Part 1 General Information All Phase -In functions shall be performed in an effective and efficient manner as outlined in PWS to facilitate a seamless transition from incumbent contract to contract awardee. Para. 1.19 98% of necessary personnel actions, deliverables and actions are completed within the given time frames, IAW established milestone time frames

>98 Percent Total PRS Compliant Rate

6) PWS Part 1 General Information The Contractor shall comply with all training requirements listed under para. 1.22 (included 1.22.1 through 1.22.5) within the given timeframe(s)

7) PWS Part 3 Government Property and Services Contractor shall comply with PWS provisions relating to Government Furnished Item and Services

8) PWS Part 4 Contractor Furnished Items and Services Contractor shall comply with PWS provisions relating to Contractor Furnished Items and Services Inspection Checklist and Surveillance Summary Report Pass / Fail criteria Document Number:

9) PWS Part 5 Specific Task The Contractor shall only perform work which was authorized by the Government and are within the scope of this PWS. Para. 5.1.c

1.0% deduction of total Monthly Invoice amount

10) PWS Part 5 Specific Task The Contractor must, at all times, maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. All Service Requests shall be performed on the scheduled date and time (AM or PM). Any deviations will be tracked through the PRS checklist. Para. 5.2.b

11) PWS Part 5 Specific Task The Contractor shall respond to all repair calls within the given timeframe in accordance with the PWS 5.2.c

98% of calls shall be responded to within 1 Contractor working day for ranges, refrigerators and freezers, or within 2 Contractor working days for washers, dishwashers and dryers. This doesn’t apply if the customer requested an appointment on a later date; Monthly COR PRS inspection checklist Pass / Fail criteria.

12) PWS Part 5 Specific Task The Contractor shall respond to Short Notice repair calls within the given timeframe in accordance with the PWS 5.2. The reason for the short notice Service should be on the Service Request and properly annotated on the Work Order and in the Contractor’s computer system (e. g. Four burners defective, Washer shorts the power supply etc.). PWS 5.2.d

13) PWS Part 5 Specific Tasks Handwritten numbers are allowable only on the technician’s Work Order and the handwriting must be legible in accordance with the PWS 5.4.a 95% of the handwritten edits on the technician’s Work Order must be fully readable.

14) PWS Part 5 Specific Tasks Work Orders shall be provided to the local CORs within the given timeframe in accordance with the PWS 5.4.b.1

95% of Documentation is provided to the local CORs, correct (this includes but is not limited to errors in the Contractor’s computer system like CLIN’s, Service Codes) and complete, within two working days after completion of the call; Monthly COR PRS inspection checklist Pass / Fail criteria.

95 Percent Total PRS Compliant Rate

15) PWS Part 5 Specific Tasks The Contractor will compare the finished Work Orders with the Service Request log and will close out the open Service Requests in eMH. All completed WO’s shall be closed out in eMH and in the Contractor’s computer system, within 2 working days from the date the call is completed. Para. 5.4.1

16) PWS Part 5 Specific Tasks The Contactor shall submit the official invoice(s) in WAWF NLT the 7th working day of the following month. Para. 5.5 90% delivered on time, the invoices shall be put into iRAPT NLT the 7th working day of the follow on month; Monthly COR PRS inspection checklist Pass / Fail criteria.

17) PWS Part 5 Specific Tasks The Contractor shall complete all repairs within the first visit at customer’s homes, Troop buildings, or FMO’s. Para. 5.6.3 When the SPOC didn’t provide the necessary data as defined in para. 5.3.a in order for the Contractor to bring the needed repair parts, the Government will not consider those Service Calls as failed.

18) PWS Part 5 Specific Tasks The Government will notify the Contractor when the exchanged appliance gets to the FMO. After notification, the Contractor shall complete the repair of the exchanged appliance(s) within 10 working days. This timeframe applies to all exchanged appliances coming to the FMO.

19) PWS Part 5 Specific Tasks The Contractor shall repair all appliances within the MEL table. The MEL calculation shall include the labor, the price for the Repair parts, and Common Standard Item Parts. The MEL calculation shall be written on each WO. Para. 5.6.1.8 100% of all repairs shall be within the MEL table; the MEL calculation shall be written on each WO; Monthly COR PRS inspection checklist Pass / Fail criteria.

20) PWS Part 5 Specific Tasks Data Requirements – The Contractor shall check the Data plate on each serviced appliance. The appliance data shall be recorded and verified every time. The Contractor shall put/update all required Data in the Contractor’s computer system as defined in the PWS. Para. 5.8.a

21) PWS Part 5 Specific Tasks The Contractor shall provide training to his technicians throughout the life of the contract on new appliance models, both US and European. Para. 5.9.c

Total, possible deductions

20% deduction of the total monthly invoice amount