Attachment 08 CUSTOMER QUESTIONNAIRES CARD.xlsx

XLSX spreadsheet 20 KB Posted

Attached to
Appliance Repair Services for US Army Garrisons in Europe
Solicitation number
W564KV20R0014
Issued by

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This file contains a sample customer questionnaire for domestic appliance repair services and a related federal contract opportunity solicitation. The customer questionnaire asks for feedback on appliance repair contractor work and includes questions about scheduled appointments, work site conditions, technician courtesy, and an overall service rating.

The federal contract opportunity solicitation seeks proposals for domestic appliance repair services for U.S. Army garrisons in Europe. The services include on-call repairs and management of repair parts and common standard item parts. The selected contractor will perform all work to repair appliances in accordance with commercial practices and performance standards specified within established timeframes. The solicitation is issued by the Department of the Army Materiel Command Army Contracting Command to provide these services for Army family and unaccompanied personnel housing.

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Other files

File Type Posted
Solicitation Amendment 2.pdf PDF
Appliance Maintenance Additional Questions.docx DOCX document
MOD W564KV19P0144.pdf PDF
Questions and Answers as of 12 Aug.pdf PDF
Attachment 19 Work Order Sample.pdf PDF
Attachment 29 Repairs at the Contractor shop Benelux.xlsx XLSX spreadsheet
ATTACHMENT 02 HISTORICAL WORKLOAD DATA.docx DOCX document
Attachment 37 Usage of Common Standard Item Parts (Italy).XLSX XLSX spreadsheet
Attachment 16 Master parts 17 JUN 20.pdf PDF
Attachment 09 Gross Negligence letter.pdf PDF
Attachment 18 Common Standard Item Parts.xlsx XLSX spreadsheet
ATTACHMENT 01 ESTIMATED WORKLOAD DATA UPDATED 18 JUN 2020.pdf PDF
Technical Exhibit B Deliverables.docx DOCX document
Attachment 11 Parts for Cannibalization.xlsx XLSX spreadsheet
Attachment 31 Government Furnished Property.xlsx XLSX spreadsheet
Attachment 26 Overaged appliances at the Garrisons.xlsx XLSX spreadsheet
Attachment 10 MLFB FY20 ACTIVE.pdf PDF
Attachment 27 Customer Repairs On-Off Post per Garrison.XLSX XLSX spreadsheet
Attachment 35 Usage of Common Standard Item Parts (Belgium).XLSX XLSX spreadsheet
Technical Exhibit A Performance Requirement Summary.docx DOCX document
Attachment 21 eMH Barcode Label Sample.pdf PDF
Attachment 12 QASP APPLIANCE REPAIR CONTRACT.docx DOCX document
Attachment 06 Customer not at home (Rescheduling Request).docx DOCX document
Attachment 23 NCR-COR Simple Form.pdf PDF
Attachment 07 Appropriation Classes.xlsx XLSX spreadsheet
Attachment 28 Repairs at the FMO.xlsx XLSX spreadsheet
Attachment 25 Overview Customer Not at home no action performed.xlsx XLSX spreadsheet
W564KV20R0014.pdf PDF
Attachment 24 Age of appliances issued per Garrison.xlsx XLSX spreadsheet
Attachment 32 Parts Ordered.XLSX XLSX spreadsheet
Attachment 34 Past Performance Questionairre.pdf PDF
Attachment 15 Installations in Europe and POCs.xlsx XLSX spreadsheet
Attachment 13 Total Number of Appliances in Europe.xlsx XLSX spreadsheet
Attachment 20 Listing of Service Codes and Repair Codes.doc DOC document
Attachment 22 Consumption of Repair Parts.xlsx XLSX spreadsheet
Attachment 36 Usage of Common Standard Item Parts (Germany).XLSX XLSX spreadsheet
Attachment 30 Labor Hour Schedule.xls XLS spreadsheet
Attachment 05 Tools and Test Equipment in Service Vehicles.docx DOCX document
Attachment 17 Total Polulation in Europe.xlsx XLSX spreadsheet
Attachment 14 Emergency Phone Register.xlsx XLSX spreadsheet
Attachment 33 Backlog of Work at FMO.pdf PDF
Attachment 04 Mel 2020.pdf PDF
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Name:_________________________MPS
CMR, Box_________________________
APO AE_________________________
IMCOM-E, GSE/G4
FURNISHINGS BRANCH
COR, DOMESTIC APPLIANCE CONTRACT
UNIT 28103
APO AE 09136-3103

Attachment # 8 Sample of Customer Questionnaire

1. Please provide your feedback regarding the work performed by the
appliance repair contractor and drop this survey off in APO Mailbox.
Use your CMR address as return address.
2. For urgent problems, please contact your local Work Order Section
_________________________________________________________________
Name:___________________________Phone: ______________________
Address:___________________________
___________________________WO# ________________________
Type of ApplianceType of Service
RangeoRepairo
Refrigeratoro
Washero
Dryero
Dishwashero
Did the contractor meet the scheduled appointment - Yes o No ¨
Was work site left in acceptable condition - Yes o No ¨
Were technicians courteous and polite - Yes ¨ No o
Overall rating of service
Exeptional ¨Very Good ¨Satisfactory o
Marginal ¨Unsatisfactory ¨
DateComments
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________

File details come from the government source that posted it. Updated .