Technical Exhibit A_Performance Requirement Summary.xlsx
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- Solicitation number
- HT940826RE017
- Issued by
-
Defense Health Agency
About this file
This is a Technical Exhibit A Performance Requirement Summary that establishes performance standards and acceptable quality levels for nutrition care food service operations across five military medical treatment facilities (Forts Irwin, Leonard Wood, Riley, Stewart, and West Point). The contractor must maintain comprehensive therapeutic nutrition education and competency assessments for all applicable employees, with 95% documentation compliance required. Patient safety protocols demand 95% reporting of near-miss events and limit actual patient safety incidents to no more than five annually across all sites, with performance tracked through the Contractor Performance Assessment Reporting System (CPARS).
The performance standards encompass multiple operational areas including patient room service tray preparation (95% compliance for diet order accuracy, portion sizes, temperatures, and utensils), bulk nourishment assembly and management (95% compliance for expiration date monitoring and reporting), military treatment facility dining room operations (95-98% compliance for menu preparation, serving procedures, portion control, and food temperature maintenance per TB MED 530-TSFC), grab-and-go service assembly and labeling (95% compliance), cash collection and point-of-sale operations (90-98% compliance with zero tolerance for cash discrepancies exceeding 1% of daily revenue), and cleanliness and sanitation (monthly unannounced preventive medicine inspections allowing no more than two partially compliant ratings and one non-compliant rating annually). Additional requirements include supply chain management (95% compliance for ordering, receiving, checking, storing, and inventory control), employee training and competency assessments (95% compliance), cooperation with inspectors and auditors (100% compliance), manpower reporting via sam.gov, satisfaction survey submission (95% compliance), quality control reporting (95% compliance), and meeting participation by project managers and site supervisors (95% compliance). All performance deviations above or below standards are documented in CPARS, with specific inspection methods including periodic reviews, random inspections, and customer feedback.
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Text version
PRS
| Performance Objective | Performance Standard | Acceptable Quality Level (AQL) By Site | AQL, All sites Combined | Method of Inspection | Incentive/Disincentive | Notes: PWS |
| Paragraphs 5.1. - 5.1.3. Therapeutic Nutrition Education (Training & Patient Safety Monitor) | ||||||
| Therapeutic Nutrition Education provided, and Competency Assessment documented for all contractors, and their work leaders, involved in the preparation, assembly and delivery of patient trays on a regular or occasional bases. | Therapeutic Nutrition Education developed by a Registered Dietician (RD) is provided. Competency is assessed and documented in contractors file. Training and competency assessment conducted during orientation, on contractors approved recurring schedule and on an as needed basis. | 95% of applicable contract employees have documentation of training and competency assessment | 95% of applicable contract employees have documentation of training and competency assessment | Periodic, Random | Performance above or below the standard will be documented in the Contractor Performance Assessment Reporting System (CPARS) | |
| Procedures in place to prevent patient feeding errors | Contractor report or respond to reports of potential unsafe events that might increase the likelyhood of a patient safety event when the event is caught prior to reaching the patient (near misses). Such events may be reported thru the PSR system or to the OIC. | 95% of the time | 95% of the time | 100% of all reports | Performance above or below the standard will be documented in the (CPARS) | |
| No patient safety events that reach the patient and may or may not have caused harm. | No more than 2 patient safety events per year that reach the patient. | No more than 5 patient safety events per year that reach the patient. | 100% of all reports | Performance above or below the standard will be documented in the (CPARS) | ||
| Para’s 5.3. - 5.3.3. Patient Room Service | ||||||
| Prepare and deliver Patient Trays | Items are prepared IAW regular or therapeutic diet orders and recipes. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | |
| Food items on tray match menu selections are correct serving size and temperature. Trays contain correct utensils, condiments, garnish and napkins. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Tray contents are in compliance with all local MTF patient safety policies. Clinical examples include but are not limited to ensuring prohibited service ware is not delivered to psych ward; no identified allergens or restricted items on tray, etc. | 100% of the time | 100% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Trays are checked to confirm accuracy. | 100% of the time | 100% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | ||
| Trays prepared and delivered within 40 minutes of receipt of order. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | ||
| Trays delivered to correct patient (if not left with Ward Nurse) | 100% of the time | 100% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | ||
| Para 5.3.2.3. Retrieve all tray carts and trays from wards and return to NCD. | Trays removed from wards by 9:00AM, 2:00PM and 6:00PM daily (or as locally agreed upon). No trays on ward longer than 3.5 hours after delivery. | 95% of the time. | 95% of the time. | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | |
| Para 5.4-5.4.6. Bulk Nourishments | Assemble, measure, weigh and mix ingredients IAW individual/bulk nourishment ward requirements. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | |
| Ensure bulk nourishment items do not exceed expiration date. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Report bulk nourishment use to NC OIC and/or NCOIC | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Para’s 5.5.-5.5.2.7. MTF Dining Room Services | ||||||
| Prepare and serve menu items. | Menu items prepared IAW Production Planning Sheet (PPS) or SOP | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | |
| Serving and self- service areas set up NLT 5 minutes prior and not earlier than 30 minutes prior to period and IAW PPS | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Proper serving utensils used, and portion control maintained. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Proper food temperatures/ food safety maintained IAW TB MED 530-TSFC | 98% of the time | 98% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Condiments and service ware available at start of serving period and replenished throughout service. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Complete food disposition documentation on PPS turned into the Chief, NCD and/or NCOIC by COB or locally agreed upon time (add in) | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Store leftovers IAW TB MED 530-TSFC | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Paras 5.6-5.6.5.1. Grab and Go Service | Provide Grab and Go items IAW PPS or local SOP. Grab and Go items assembled in a timely manner. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | |
| Ensure Grab and Go products are marked and labeled IAW TB MED 530-TSFC | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Para’s 5.7.4.-5.7.4.9. Cash Collection | ||||||
| Accurately enter meal items into Point-of-Sale System (POS) | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Provide correct change to customer. | 98% of the time | 98% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Customer wait time not to exceed 3 minutes | 90% of the time | 90% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Maintain a continuous and auditable trail of cash. | 100% of the time | 100% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| Reconcile cash register tapes and cash collected with NC NCOIC or Govt approved Supervisor. | 100% of the time | 98% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| Cash register reports and cash collected reflect equal amounts. | 98% of the time | 98% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| Discrepancies do not exceed 1% of daily revenue | 98% of the time | 98% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| Para’s 5.7.5.–5.7.5.12. Cleanliness and Sanitation | ||||||
| Clean, sanitize food contact surfaces and equipment in food preparation, serving and self-service and storage locations | Fully Compliant or Substantially Compliant status received from unannounced Preventive Medicine monthly inspections. | No more than two Partially Compliant or Non-Compliant ratings annually, not to exceed one Non- Compliant rating annually. | No more than five Partially Compliant or Non-Compliant ratings annually, not to exceed three Non- Compliant rating annually. | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | |
| Must discuss inspection findings with Chief, NCD and/or NCOIC within 3 working days of inspection. | 90% of the time | 90% of the time | Periodic | Performance above or below the standard will be documented in the (CPARS) | ||
| Must achieve Fully Compliant or Substantially Compliant rating on re-inspection (if required due to pervious failed inspection). | 100% of the time | 100% of the time | 100% inspection as required | Performance above or below the standard will be documented in the (CPARS) | ||
| Receive passing grade on routine internal inspections. | 90% of the time | 90% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| All required temperature logs are complete and accurate. | 90% of the time | 90% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Shall maintain a clean-as-you go operation to reduce potential health risks and contamination. | 90% of the time. | 90% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Monthly sanitation schedule posted. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Weekly sanitation self-evaluation complete. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| Routine internal inspection discrepancies corrected on the spot or as directed by Chief NCD/NCOIC. | 95% of the time | 95% of the time | Periodic, Random, Customer Feedback | Performance above or below the standard will be documented in the (CPARS) | ||
| 5.7.6.-5.7.6.6.Supply | ||||||
| 5.7.6.1. Request supplies needed for PRS and foodservice | Provided list daily or IAW locally established schedule. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | |
| 5.7.6.2.-5.7.6.5.Properly receive, check, store, and issue supplies | Received deliveries from suppliers, checked items against purchase documents and documented receipts, recorded overages or shortages and reported discrepancies to the NCOIC. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | |
| Properly stored, stacked, labeled, and rotated supplies and materials. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | ||
| Issued supplies and materials to work areas, completed proper documentation and maintained accountability of all supplies and materials. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | ||
| 5.7.6.6. Maintain inventory control of supplies and materials. | Maintains inventory at established stock levels (where applicable). | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | |
| Performs perpetual inventory as requested by the NCOIC; submits complete and accurate inventory reports to the NCOIC. | 98% of the time | 98% of the time | 100% Inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| Coordinates and conducts joint monthly inventory and submits complete and accurate inventory reports to the NCOIC. | 98% of the time | 98% of the time | 100% Inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| 5.7.7.-5.7.7.7. Other Training | ||||||
| Contract employees are trained and assessed for competency | Training materials, attendance records and competency assessments up-to-date IAW contractors training schedule and MTF requirements. All materials, records and assessments are available to a Government Represenative. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | |
| 5.7.8.-5.7.8.16. Inspections, Reports, and Meetings | ||||||
| 5.7.8.1-5.7.8.2. Inspections | Cooperate with inspectors, auditors/ surveyors during inspections, survey, and audits. Maintain open access to facilities, records and make available information/documentation for review. | 100% of the time | 100% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | |
| 5.7.8.4 and 5.8 Manpower Reporting | Shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services via http://www.sam.gov. Shall notify the COR, CO, and CS by the 5th working day of November whether or not they have completed this report. | 100% of the time | 100% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | |
| 5.7.8.5- 5.7.8.6 Satisfaction Surveys | Submit consolidated inpatient satisfaction surveys and dining room customer satisfaction surveys results and comments to the COR | 95% of the time | 95% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | |
| 5.7.8.8- 5.7.8.9 Quality Control | Prepare and submit daily, monthly, quarterly reports; examples may include QC reports, weekly internal sanitation inspections, etc. | 95% of the time | 95% of the time | Periodic, Random | Performance above or below the standard will be documented in the (CPARS) | |
| Submit consolidated, summarized QC results to COR quarterly. | 95% of the time | 95% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | ||
| 5.7.8.10. Meeting Participation | PM, Site Supervisors, or alternates will be prepared for and participate in scheduled meetings. | 95% of the time | 95% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | |
| 4.1.2 Replacement of Smallwares | Maintain and replace the initial stock level of all small wares to include cost of materials purchased semiannually. | 90% of the time | 90% of the time | 100% inspection | Performance above or below the standard will be documented in the (CPARS) | |
| NOTE: IAW PWS Section 3. The Government is responsible for providing facilities, equipment and maintenance and the CP is responsible for monitoring operability of Government Furnished Equipment and reporting malfunctions to the Government. TB MED 530-TSFC inspection form DD Form 2973 documents inspection of all areas of safety and sanitation. Non-compliance on items relating to the physical facility, installation, maintenance, and operability of equipment will not be considered the fault of the CP unless problems were not reported to the Government, were caused by CP misuse or failure to properly clean or maintain. |
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