TE 2 - Performance Requirements Summary.pdf

Performance Requirements Summary.

1. General: The rights of the Government and remedies described in this section are in addition to all other rights and remedies set forth in this solicitation. Specifically, the Government reserves its right under the Inspection of Services and Termination for Default clauses. Any deductions pursuant to the Performance Requirements Summary (PRS) shall reflect the reduced value of service performed under the contract. The Contractor shall not be relieved of full performance of the services hereunder and may be terminated for default based upon inadequate performance of service even if a deduction was previously taken for inadequate performance. The Government may modify the type and frequency of inspection of items.

2. Purpose: The Performance Requirements Summary is designed to:

2.1 List the contract requirements considered most critical to acceptable contract performance (Column 1).

2.2 List the contract paragraph number(s) which describe the requirements (Column 2).

2.3 Define the standard of performance for each required service specified (Column 3).

2.4 Show the maximum allowable degree of deviation or Acceptable Quality Levels (AQLs) from perfect performance for each required service that will be allowed by the Government before contract performance is considered unsatisfactory, and the lot used in surveillance (Column 4).

2.5 Explain the quality assurance methods the Government will use to evaluate the Contractor's performance in meeting the contract requirements (Column 5).

2.6 Show the percentage of the total contract work that each listed contract requirements represents (Column 6).

3. Performance Requirements Summaries: The Performance Requirements Summaries list those services/tasks for which the Government will make deductions from payment due the Contractor when services/tasks are found to be unsatisfactory during inspections made using the checklists.

4. Quality Assurance Procedures: The Government's primary quality assurance procedures are based on random sampling of the recurring critical output products of the contract using the sampling concepts of ANSI/ASQC Z1.4 or other methods as prescribed by the Government. Other areas will be reviewed periodically (i.e., monthly, quarterly, semi-annually). Inspection and evaluation of the Contractor's performance of required services will be conducted by the Contracting Officer's Representative or other authorized representatives of the Government. The Government reserves the right to increase the number of inspections as deemed necessary by the Contracting Officer to assure that contract requirements are being met or to reduce the number of inspections when deemed appropriate by the Contracting Officer.

5. Criteria for Acceptable and Unacceptable Performance:

5.1 Criteria for requirements were derived from estimates of the level of performance experienced when the service was done by Government personnel or are the levels of performance deemed acceptable to the Government. Performance in a required service is considered satisfactory when the number of defects found by the Quality Assurance Evaluator (QAE) during the contract surveillance does not exceed the number of defects allowed by the AQL in Column 3.

5.2 When the number of defects in the Contractor's performance discovered by the QAE exceeds the AQL, the Contractor's performance is considered unsatisfactory. The Contractor shall be required to complete a contract discrepancy report (CDR). The CDR will require the Contractor to explain in writing why performance was unacceptable and how recurrence of the problem will be prevented in the future.

5.3 Determination of the Number of Defects that Renders a Service Unsatisfactory.

5.3.1 For services surveilled by random sampling, the number is determined from the ANSI/ASQC Z1.4 charts.

5.3.2 For services surveilled by other than random sampling.

5.3.2.1 If the AQL is a constant number of defects (e.g., 2 defects), the reject level equals one plus the AQL (e.g., 3 defects).

5.3.4 If the AQL is a percentage value, it is multiplied against the lot size to determine the number of defects allowed for satisfactory performance. If the resulting value has a decimal fraction, it will be rounded off to the next higher whole number if the fraction is

.5 or greater and to the lower whole number if the fraction is less than .5. One or more additional defects renders the performance unsatisfactory.

6. Reduction in Payments:

6.1 Each month Contractor performance will be compared to the contract standards and AQLs using the Quality Assurance Surveillance Plan (QASP).

6.2 If performance in any required service is unsatisfactory, and the poor performance was not directly caused by Government interference or Government failure to provide requirements, the percentage cost of the service as stated in Column 6 of the Performance Requirements Summary will be withheld from the Contractor's monthly payment as adjusted for quantities actually accepted.

7. Computation of Reductions: Monthly payment will be computed using the following methods:

7.1 For Areas Surveilled by Sampling: Assume the AQL is 10 percent, a lot size of 450 units, a resulting sample size of 50 units, and that 20 defects were found. The payment computation would be as follows:

(1) Maximum contract payment per month $40,000

(2) Maximum payment percentage for service (Column 5) x 20%

(3) Maximum payment for acceptable service $8,000

(4) 20 defects exceeds reject level of 11 defects

(5) Percentage of sample found unacceptable = 40%

(20 divided 50, or defects divided by sample size times 100)

(6) Percentage of sample found acceptable (100% minus Line 5) x 60%

(7) Payment for percentage of acceptable services (Line 3 times Line 6) $4,800

(8) Deduct for unacceptable service (Line 3 minus Line 7) $3,200

7.2 Services Not Surveilled by Sampling: Assume an AQL of 5 percent, a lot size of 50 units, and that 5 defects were found. The payment would be computed as follows:

(1) Maximum contract line payment per month $40,000

(2) Maximum payment percentage for service (Column 5) x 20%

(3) Maximum payment for acceptable service $8,000

(4) 5 Defects exceeds reject level of 3 defects

(5) Percentage of sample found unacceptable = 10%

(5% of lot size of 50 minus 2.5 defects rounded to 3)

(6) Percentage of lot found unacceptable = 10%

(7) Percentage of lot found acceptable = (100% minus Line 5) x 90%

(8) Payment for percentage of acceptable service (Line 3 times Line 6) $7,200

(9) Deduct for unacceptable service (Line 3 minus Line 7) $800

7.3 For Those Areas Surveilled Less Often Than Monthly:

7.3.1 For those services that are surveilled on a less than monthly basis, any deduction from unsatisfactory performance will be taken from the month's invoice when that service was scheduled to be completed. Since a monthly percentage of the service price will be accumulated to reflect the actual number of months that the surveillance covers (i.e., for a quarterly check, multiply the monthly percentage in Column 6 by three to determine the quarterly value. This is the amount to be used for deducting computation). It is possible for the deduction to be larger than the one-month price for the service. Because surveillance is not completed in the early months, the Contractor is paid during those months as if the service will prove satisfactory for all months. The final adjustment is done during the month surveillance is completed.

7.3.2 Example. Assume that the surveillance is semi-annual, the AQL is 5, and the lot size is

50. If 10 defects were found, the payment computation would be as follows:

(1) Monthly Contract Price $10,000

(2) Percent for exceeding the AQL (Column 5 of PRS) 4%

(3) Number of months represented by surveillance x 6

(4) Total percent of six months of service of the Contract effort against one month's invoice (Line 2 times Line 3) x 24%

(5) Total six-month period cost of service (Line 1 times Line 4) $2,400

(6) Percentage defective (10 defects divided by lot size of 50) x 20%

(7) Total deduction from that month's invoice $480

8. Other Areas of Inspection: All areas of this contract will be subject to inspection.

Required services not listed on the Performance Requirements Summary will be inspected under the Inspection of Services clause.

STANDARD

THE PROPORTION

CONTRACT MAXIMUM

ALLOWABLE

OF REQUIRED

REQUIRED PARAGRAPH DEGREE OF

DEVIATION

SERVICE TO TOTAL

SERVICE NUMBER FROM REQUIREMENT

(AQL)

CONTRACT PRICE

Key Control 1.7.8.4 Annually the COR/QA shall inventory all keys and key cards issued to contractor

Zero Defects 3.8% of unit price prorated for the months total cost

Accident Prevention Plan

(APP)

1.7.11.9 Submitted at the Post Award

Conference and within 5 calendar days of any change

Zero Defects Resubmit for Reapproval as Necessary

Accident Reporting 1.7.11.8 Submitted within 5 calendar days of each accident occurrence, KO

Zero Defects Resubmit for Reapproval as Necessary

QC Reports 5.11 Submit daily to COR Zero Defects 1.0% of unit price prorated over the month

Collect and Remove Trash Indoors and Outdoors

5.3.1 Waste containers are free of waste, liquid, and soil inside and outside, and be fitted with new waste container liners.

6.5 percent for the month

5% of unit price prorated for the months total cost

Sweep and/or Dust Mop Floors and Stairways

5.3.2 Non carpeted floor surfaces and

associated baseboards are clean

10 percent for month 8% of unit price prorated for the month total cost and free of dust, soil, grit, litter, and spots caused by spills.

Sweep Open Porches, Outdoor Stairs, and Sidewalks

5.3.3 Porch, stair, and sidewalk surfaces

are clean and free of soil, trash and debris

4 percent for month 4.7% of unit price prorate for the months total cost

Mop Floors and Stairways (Except Rest Rooms)

5.3.4 Non carpeted floor surfaces are

clean and free of any soil and removable stains

8 percent per month 4.25 percent of unit price prorated for the months total cost.

Machine Scrub Hard Surface Floors

5.3.5 Grouted ceramic, porcelain, and

quarry tile floor surfaces, free of dirt, grime, scuff marks, heel marks, and other stains

3 percent per month 3.5 percent of unit price prorated for the months total cost.

THE PROPORTION

CONTRACT MAXIMUM

ALLOWABLE

OF REQUIRED

REQUIRED PARAGRAPH DEGREE OF

DEVIATION

SERVICE TO TOTAL

SERVICE NUMBER FROM REQUIREMENT

(AQL)

CONTRACT PRICE

Spray and Buff Resilient and Terrazzo Floor Surfaces

5.3.6 Floor surfaces have a uniform, glossy appearance, free of scuff marks, heel marks, and other stains, and have a uniform coating of floor finish.

5 percent per month 6 percent of unit price prorated for the months total cost

Scrub and Rewax Resilient and Terrazzo Floor Surfaces

5.3.7 Floor surfaces have a uniform, glossy appearance, free of streaks, swirls, scuff marks, heel marks, and other stains

5 percent per month 6 percent of unit price prorated for the months total cost.

Strip, rewax, and polish resilient and terrazzo floor surfaces

5.3.8 Floor surfaces have a uniform, glossy appearance, free of streaks, swirls, scuff marks, heel marks, and other stains

5 percent per month 6 percent of unit price prorated for the months total cost.

Vacuum Carpet, Rugs, and Throw Rugs

5.3.9 All carpeted floor areas are clean

and free of all visible soil and litter

12 percent per month 10 percent of unit price total cost

Clean and Disinfect Carpet in Infant Crawl Areas:(Child Development Centers Only)

5.3.10 Carpets are clean and free of

streaks, stains, and spots, and have a bright uniform appearance

9.5 percent per month 14 percent of unit price prorated for the months total cost

Clean Carpet, Rugs, and Throw Rugs

5.3.11 Carpets are clean and free of

streaks, stains, and spots

3 percent per month 3.6 percent of unit price prorated for the months total cost

Clean and Rewax Wood Floor Surfaces

5.3.12 Clean, wax, and polish all wood

floor surfaces

4.5 percent per month 3.5 percent of unit price prorated for the months total cost

Sweep and Scrub Resilient Athletic Surfacing

5.3.13 Resilient athletic floor surfaces are

clean and free of soil, stains, oily film, and cleaning chemical residue

2 percent per month 2.1 percent of unit price

CONTRACT MAXIMUM

ALLOWABLE

OF REQUIRED

REQUIRED PARAGRAPH DEGREE OF

DEVIATION

SERVICE TO TOTAL

SERVICE NUMBER FROM REQUIREMENT

(AQL)

CONTRACT PRICE

Dust Furnishings and Structural Elements Up To 7-1/2 Feet Above Finished Floor (AFF)

5.3.14 Surfaces requiring dusting are clean

and have a uniform appearance, free of dust, lint, litter, oily film, cobwebs, etc.

12 percent per month 7.2 percent of unit price prorated for the months total cost

Dust Furnishings and Structural Elements Over 7- 1/2 Feet (AFF)

5.3.15 Surfaces requiring dusting are clean

and have a uniform appearance, free of dust, lint, litter, oily film, cobwebs, etc.

6.5 percent per month 5 percent of unit price prorated for the months total cost

Polish Metal Work 5.3.16 Brass metal work has a high luster with no dull patches or scratches

7 percent per month 2.1 percent of unit price

Spot Clean Interior Building Surfaces

5.3.17 Interior building surfaces are clean

and have a uniform appearance

13 percent per month 8 percent of unit price prorated for the months total cost

Clean Walls, Doors, and Windows

5.3.18 Walls, doors, and windows are clean

and free of soil

20 percent per month 5.8 percent of unit price prorated for the months total cost

Clean Window Blinds and Drapes

5.3.19 Window blinds and drapes and

associated window elements are clean

4.5 percent per month 3.8 percent of unit price prorated for the months total cost

Clean Interior Door and Window Glass

5.3.20 Interior door and window glass is

spotlessly clean and free of soil

6.7 percent per month 2.1 percent of unit price

CONTRACT MAXIMUM

ALLOWABLE

OF REQUIRED

REQUIRED PARAGRAPH DEGREE OF

DEVIATION

SERVICE TO TOTAL

SERVICE NUMBER FROM REQUIREMENT

(AQL)

CONTRACT PRICE

Clean Exterior Door Glass 5.3.21 Exterior door glass is spotlessly clean and free of soil

6.7 percent per month 2.1 percent of unit price prorated for the months total cost

Clean Exterior Window Glass

5.3.22 Exterior window glass, including

storm windows where present, is spotlessly clean and free of soil

6.8 percent per month 2.3 percent of unit price prorated for the months total cost

Clean Drinking Fountains 5.3.23 Drinking fountains, chrome-plated plumbing fixtures, are clean and free

5.8 percent per month 5.2 percent of unit price prorated for the months total cost

Clean Kitchen and Kitchenette Sinks

5.3.24 Kitchen and kitchenette sinks are

clean and bright and free of soil

10 percent per month 5.9 percent of unit price prorated for the months total cost

Clean Countertops 5.3.25 Countertops are clean and bright and free of soil

12 percent per month 4.6 percent of unit price prorated for the months total cost

Clean Lavatories, Vanities, Dispensers, Mirrors, and Shelves

5.3.26 Lavatories, vanities, industrial wash

sinks are clean and bright and free of soil, soap film

10 percent per month 7.8 percent of unit price prorated for the months total cost

Clean Diaper Stations 5.3.27 Diaper stations and sinks are clean and bright and free of soil, soap film

8 percent per month 4.5 percent of unit price

CONTRACT MAXIMUM

ALLOWABLE

OF REQUIRED

REQUIRED PARAGRAPH DEGREE OF

DEVIATION

SERVICE TO TOTAL

SERVICE NUMBER FROM REQUIREMENT

(AQL)

CONTRACT PRICE

Clean Toilets and Seats 5.3.28 Toilets inside and outside, toilet seats, are clean and bright and free of soil

8 percent per month 4.5 percent of unit price prorated for the months total cost

Clean Urinals 5.3.29 Urinals, chrome-plated plumbing fixtures are clean and bright and free of soil, removable stains, and cleaning chemical residue

10 percent per month 5.8 percent of unit price prorated for the months total cost

Clean Shower Stalls and/or Bathtubs

5.3.30 All surfaces of showers, bathtubs, shower stall and bathtub doors are clean and bright and free of soil, soap film

10 percent per month 5.8 percent of unit price prorated for the months total cost

Scrub Rest Room Floors 5.3.31 Rest room floor surfaces including grout lines free of stains, urine, scuff marks, heel marks

10 percent per month 5.8 percent of unit price