SP330015R5009_Attachment_J.16_Key_Personnel_TO_PWS.docx

SP3300-15-R-5009

Attachment J.16 Key Personnel Task Order

PERFORMANCE WORK STATEMENT (PWS)

KEY PERSONNEL, TRAINING, AND QUALITY CONTROL

Background:

This task order PWS establishes the requirements for the positions required to perform Program Management (PM); support, quality control (QC) management, and training for Contractor personnel in the performance of logistics, supply chain management, distribution and warehousing functions for DLA Distribution.

Scope:

Services to be performed in this Task Order will be in accordance with the Performance Work Statement (PWS) and all associated Technical Exhibits and is subject to the terms and conditions of the contract.

This is a non-personal service Task Order to perform the tasks described. The Government will not exercise any supervision or control over the Contractor’s employees performing the services herein. Such contract employees shall be accountable solely to the Contractor’s Project Supervisor who, in turn is responsible to the Government.

The Contractor’s primary interaction with the Government shall be through the Contracting Officer (KO) and Contracting Officer’s Representative (COR). General instructions on limitations or deadlines, and additional instructions on unusual assignments or those that vary from established procedures will be provided from the KO or COR through the Contractor’s PM for execution and dissemination to the Contractor’s employees.

All contract personnel attending meetings, answering Government telephones, and working on Government installations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. All Contractor’s employees shall wear CACs and/or ID badges conspicuously on his or her outer clothing above the waste at all times and shall identify themselves as Contractors while in the work place and at meetings.

Specific Task Areas:

Task 1 – Task Order Management: The Contractor shall provide a Monthly Status Report specific to this Task Order and the requirements being performed. The Monthly Status Report shall provide the Contractor’s detailed assessment of Task Order requirements; progress against the acceptable performance levels specified in paragraph 5 of this Task Order PWS; technical activities performed; accomplishments; problems. The report shall report by month-to-date and Task Order-to-date. The first Monthly Status Report will be required within 30 days after issuance of this task order, and every monthly reporting period thereafter.

Task 2 – Project Manager: The Contractor shall designate one (1) Project Manager who will have full authority to act for the Contractor on all matters relating to Contractor performance.

Task 3 – Training Team: The Contractor shall designate a training team comprised of not less than two (2) personnel to provide Government-Furnished and Contractor-Furnished training to Contractor employees, as required, to meet the Government’s requirements.

Task 4 – Quality Control Specialist: The Contractor shall designate one (1) Quality Control Specialist to develop and ensure the execution of all Task Order specific Quality Control Plans.

Task 5 - Complete Government-Furnished and Contractor-Furnished Training: The Contractor’s training team shall attend and complete Government-Furnished DSS as required.

The Government may provide additional training at its discretion during the Task Order period. Any training in addition to the Government-Furnished training, including the cost of the training, shall be the responsibility of the Contractor. The Government will furnish access to the DLA Distribution Operations Training Manuals for use in training Contractor employees at https://intranet.distribution.dla.mil/LogisticsOperations/training.asp. The Contractor’s Training Team shall complete refresher training IAW TE 3.2 Government-Furnished Training as needed. Throughout the period of performance of this task order, the Contractor shall notify the COR when Government-Furnished training is required due to refresher training requirements. The Government will be responsible for instructor costs associated with government-furnished training to the Contractor training team whether on-site or off-site. The Government will reimburse the Contractor for travel costs allowed under FAR Part 31.205-46, Travel Costs for attending Government-Furnished off-site training.

Task 6 – Provide Training: The Contractor’s training team shall train all Contractor personnel as specified in each individual Task Order(s), prior to the Task Order start date. The Contractor shall develop and submit training materials to the COR for acceptance prior to providing the training. The Contractor shall train and certify all Contractor personnel IAW all Federal, State, local, and contract requirements. The Contractor shall maintain training records for all Government and Contractor Furnished Training and shall make available for the COR upon completion. The training records shall include, as a minimum, the name of the employee, the name of the course, the source of the training, a description of the training furnished and the date the employee successfully completed the training, and certificates of completion.

The Contractor’s training team may be required to provide Distribution Operations/DSS training to personnel other than their own employees. Training may be required at sites across the CONUS and be provided to other Contractors as needed to meet DLA Distribution mission requirements.

Task 7 – Develop Quality Control Plans: The Contractor’s Quality Control Specialist shall develop and ensure the successful execution of each Quality Control Plan targeted specifically to each Task Order issued under this contract. The Quality Control Plans shall demonstrate its prevention-based outlook by meeting the objectives stated in the contract and Task Order PWS and specify the Contractor’s responsibility for management and quality control actions to meet the terms of the contract and Task Order. The Contractor’s QC system shall outline the tasks performed by the Contractor to sustain and improve quality of work and ensure work meets contract requirements. The Contractor shall monitor the Quality Management System (QMS) (for applicable Task Orders) to review Quality Assurance (QA) surveillance reports; prepare and submit detailed corrective actions plan for all non-conforming surveillance reports. The Contractor shall provide a monthly roll-up of QC audits completed and explanation for any failed audits and corrective actions. An updated (rather than newly developed) QC Plan is required for follow-on Task Orders when requirements do not change. The QC Plan shall include, as a minimum, the following:

a) Details of surveillance methods to be used.

b) Frequency of QC inspections.

c) Lots and sample size determinations

d) Documentation requirements.

e) How nonconforming services will be corrected.

f) Preventative action plans to reduce future nonconforming services.

g) How QC results will be provided to the Government.

h) Identify procedures for developing and executing surveillance schedule to ensure the most appropriate frequencies (e.g., monthly, weekly, daily inspections) are used.

i) A sample of all documents that will be used for quality control actions.

Projected Labor Hours: The Government’s projected level of effort labor categories and hours to accomplish the tasks as follows.

Key Personnel and Level of Effort Labor Categories Project Manager. The Project Manager shall possess a Bachelor’s Degree (or equivalent ten (10) years Government or private-sector work experience) and three (3) years of management experience. Experience includes, but is not limited to, experience in managing projects, contracts, funds, and resources. Provides management, organizational, business and technical leadership and services to ensure successful completion of tasks on a timely basis and within budget. Has the authority to resolve problems, allocate resources, manage personnel, and monitor operation performance taking direction from the Government to ensure complete satisfaction. Duties may include contract management, large project management, and interface with the Government. Monitors the Quality Management System (QMS) (for applicable Task Orders) to review quality surveillance reports and develops and submits corrective action as required to the COR.

Training Specialist. Training Specialists must be capable of successfully completing all Government-Furnished and Contractor-Furnished training and must be able to provide training to Contractor employees and other personnel, as required, in a train-the-trainer environment. Leads the Contractor’s Training Team in conducting and coordinating training activities with the KO or designee; develops, analyzes, and evaluates training requirements; arranges classes; evaluates and updates training programs to keep current with new techniques; plans, organizes, and coordinates the execution of training programs; communicates orally with employees in face-to-face one-on-one settings, in group settings or using VTC/IVT capabilities; instructs others in a classroom setting and at the work site; remains in a standing position for extended periods of time when instructing classes; uses graphic instruction such as drawings, layouts, or other visual aids; operates a variety of office equipment such as a keyboard device, microcomputer, facsimile machine, and copy machine.

Quality Control Specialist. The Quality Control Specialist must be capable of creating- quality control plans at the Program and Task Order level; developing procedures for monitoring quality control to ensure program requirements are met; establishing and maintaining controls and documentation, and collecting and analyzing performance data and charts against defined parameters. Provides guidance to the PM and Project Supervisors (PS) on all topics related to quality management; be responsible for the issuance and management of Corrective Actions and reports the results of quality control inspections to the Contracting Officer (KO) or designee and the Chief Operating Officer. Monitors the QMS (for applicable Task Orders) to review quality surveillance reports and provides corrective actions as required to the COR.

Alternate Project Manager (PM). This position assists the PM with tracking, reporting, purchasing, and other administrative duties. The position is the secondary point of contact (POC) if the PM is not available. This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. The work is under general supervision of higher level personnel, including, but not limited to, the PM.

Acceptable Performance Levels:

The COR will monitor performance to ensure services are received and carried out in accordance with the standards set in this Task Order. This monitoring shall be done via Government inspections. The COR will monitor compliance with contract terms and conditions and identify nonconforming services to determine the appropriate action. All work required by the Task Order is subject to surveillance. A “Major” error is defined as an error, occurrence, or action that results in a delay or re-work impacting material support. A “Minor” error is defined as an error, occurrence, or actions that do not impact material support, (e.g., administrative, filing, typographical, etc.)

Acceptable Performance Levels (APL)

3.1 Task 1 –

Task Order Management

Quality: All reports are detailed and provide

Quality: Training materials are detailed and adequate for the Task Order PWS requirements.

Timeliness – All Contractor employees are trained in time to meet the dates and/or related milestones to begin work at the start date on each Task Order.

1) No more than two (2) occurrences in a Task Order period of performance.

Quality – All Contractor employees are adequately trained to include QC training as required and ready to begin working on the Task Order by the start date with limited direction from the COR/TPOC.

1) No more than two (2) occurrences within this Task Order period of performance.

Quality – All new QC Plans are developed to meet the needs of the Government at each specific site and support the continuous process improvement of systems operations.

Timeliness – All initial QC Plans for new Task Order requirements are submitted within 10 working days of initiation of Full Performance operations. Updated QC Plans for follow-on Task Orders when the requirements do not change are due within five (5) working days of Task Order award.

1) No more than one (1) occurrence in a Task Order period of performance.

Quality – All QC Plans meet the requirements of the Government for quality control and continuous process improvement.

Deliverable/Delivery Schedule:

The Contractor shall develop and deliver the services listed in the following table. All deliverables shall be accompanied by written delivery notice.

Deliverable Calendar

Place of Performance:

Government-Furnished training will be provided to the Contractor at a Government facility to be determined by the KO or COR. All Contractor-Furnished training will be conducted at the Contractor-Furnished facilities unless otherwise stated in a specific Task Order. The trainers shall travel to a work site as specified in the specific Task Order to conduct training. The Quality Control Specialist may travel to a work site to develop and validate QC Plans for new Task Order requirements. Travel to sites for follow-on task orders will be limited and approved on a case by case basis.

Work Schedule: The PM shall respond to all communications and upon notification shall be available to Government personnel within one (1) hour during normal duty hours and within two (2) hours outside of normal duty hours. Normal duty hours are 0730-1600 hours, Monday through Friday except, Federal Holidays.

Period of Performance:

A phase-in of 30 days shall commence on 10 May 2016 and be completed 9 June 2016. The period of performance of this Task Order shall commence on 10 June 2016 and be completed by 9 May 2017, or as modified.

Government-Furnished Data Systems, Equipment, Materials, Services:

The Government will furnish the Contractor with three (3) laptops for use in accessing Government websites for conducting official business, taking web-based Government-Furnished training, and for furnishing training to the Contractor’s employees. The Contractor shall deliver the laptop(s) to DLA Distribution once each month to physically connect to the DLA network in order to receive security patches and software updates unless otherwise approved by the COR. Failure to connect to the DLA network within 30 days will result in the Contractor’s access being disabled. The Contractor shall also access the DLA Information Operations Enterprise Secure Access Gateway (VPN-Juniper) as a minimum of weekly to receive updates and ensure active connectivity. The Contractor shall transmit any information that has Personal Identifiable Information (PII) through the Government network only and shall ensure that emails are encrypted.

The Government will provide the Contractor’s Training Team access to the DLA Distribution Operations Training Manuals. The Government will furnish training materials for required security training.

Contractor-Furnished Equipment, Materials, Services:

The Contractor shall furnish Personal Protective Equipment (PPE) required by OSHA specific to the work being performed (e.g. steel toed shoes or boots, work gloves, safety glasses,) when the Contractor’s personnel are required to access a specific worksite to perform training or QC tasks.

The Contractor shall furnish CyberAwareness training annually to all employees who will have access to DoD computer systems.

Security:

All positions involving computer activities require a minimum IT III category eligibility. The Contractor shall submit a CIR and a DD Form 2875 for temporary IT III eligibility, with final IT III eligibility contingent upon receiving a favorably adjudicated NACI. The Contractor shall comply with the requirements in paragraph C-1.4.3 Information Security System for obtaining systems access.

The Contractor shall submit a Contractor Investigative Request (CIR) for each employee to the COR. The COR will review the CIR to ensure the appropriate information has been completed to include required signatures. The COR will submit the CIR to the supporting DLA Intelligence POC. The DLA Intelligence POC will review the CIR and conduct the initial check to verify if the Contractor employee has a prior investigation and/or eligibility. If the Contractor employee has had a prior investigation or eligibility, the DLA Intelligence POC will sign the CIR and return to the COR. If the Contractor employee does not have a prior investigation, the DLA Intelligence POC will provide instructions to the COR/employee that will include the preparation and submission of the SF85, OF 306, and fingerprints. (See paragraph C-1.4.1 Personnel Clearance).

Travel:

The Contractor may be required to travel to a specific worksite to conduct training and QC tasks as required by the KO or designee. Travel associated with a specific Task Order will be charged to Other Direct Costs for that Task Order. Travel to DLA Distribution J7 to participate in monthly computer connectivity and other scheduled meetings are authorized and allowable under this Task Order. All travel shall be approved by the KO or designee. All travel to the worksites is subject to availability of funding.

Training:

See paragraph 3, Specific Task Areas.

Points of Contact:

The Contracting Officer’s Representative (COR) for this Task Order is Eric Jensen, Commercial: 717-770-5144; e-mail: eric.jensen@dla.mil. The Contract Specialist is Brian Rose, Commercial: 717-770-4673; e-mail: brian.rose@dla.mil.

The COR will be the primary contact for this Task Order. The COR will provide general instructions on limitations and deadlines. Additional instructions will be provided for any unusual assignments or those that vary from established procedures. Completed work will be spot-checked by the COR for adherence to procedures, accuracy, and completeness IAW paragraph 6 of this PWS. The COR will provide orientation to the PM prior to beginning work on the Task Order that will cover topics such as familiarization with the training requirements, training schedule and training facilities; and access to the installation. The COR will assist the Contractor with completing and submitting the Contractor Investigative Request (CIR) and a DD Form 2875 ensuring they have access to the DLA IT network and other IT Data Systems. The Government COR will coordinate and schedule any Government-Furnished training for the Contractor.