SP330015R5009_Attachment_J.11_TE5.0_Conformed_thru_Amdt_0002.docx
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- SP3300-15-R-5009
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Defense Logistics Agency Distribution
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SP330015R5009 Attachment J.11 TE5.0 Conformed thru Amdt 0002
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SP3300-15-R-5009
Conformed thru Amendment 0002
TECHNICAL EXHIBIT 5.0
ACCEPTABLE PERFORMANCE LEVELS (APLS)
5.2 RECEIVING
TIMELINESS
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
Receipt Processing
– New Procurement Receipts Tailgate to Induction
| Tailgate to Induction and post to accountable record in 24 hours or less |
| < 24 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15176) |
New Procurement lines received per month (DSS-MIS Data Element 15101)
| Receipt Processing-New Procurement Receipts Tailgate to Induction On Time |
| Tailgate to Induction and post to accountable record in 24 hours or less |
| >90% of receipts inducted on time against a 24 hour standard excluding weekends and holidays (DSS-MIS Data Element 15177) |
New Procurement lines received per month (DSS-MIS Data Element 15101)
Receipt Processing
– New Procurement Receipts Tailgate to Stow
| Tailgate to Stow in 7 days or less |
| < 7 days average each month (DSS-MIS Data Element 15117) |
New Procurement lines received per month (DSS-MIS Data Element 15102)
Receipt Processing
– New Procurement Receipts Tailgate to Stow
| Tailgate to Stow in 7 days or less |
| >90% of receipts Stowed on time against a 7 day standard (DSS-MIS Data Element 15118) |
New Procurement lines received per month (DSS-MIS Data Element 15102)
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 hours or less |
| ≤ 48hours average each month excluding weekends and holidays received per month (DSS-MIS Data Element 15276) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15201) |
| Receipt Processing – MILSVC Redistributions Order (RDO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 hours or less |
| >90% of receipts inducted on time against a 48 hour standard excluding weekends and holidays (DSS-MIS Data Element 15277) |
Redistribution Order (RDO) lines received (DSS-MIS Data Element 15201)
| Receipt Processing – (DLA) Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 hours or less |
| ≤ 48 hours average each month excluding weekends and holidays (DSS-MIS Data Element 15576) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15501) |
| Receipt Processing – DLA Stock Transfer Order (STO) Tailgate to Induction |
| Tailgate to Induction and post to accountable record in 48 hours or less |
| >90% of receipts inducted on time against a 48 hour standard |
excluding weekends and holidays (DSS-MIS Data Element 15577)
Stock Transfer Order (STO) lines received per month (DSS-MIS Data Eleent 15501)
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15217) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15202) |
| Receipt Processing – MILSVC Redistribution (RDO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 days or less |
| ≥ 90% of receipts Stowed on time against a 10 day standard (DSS-MIS Data Element 15218) |
| Redistribution Order (RDO) lines received per month (DSS-MIS Data Element 15202) |
| Receipt Processing – DLA Stock Transfer Orders (STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 days or less |
| ≤ 10 days average each month (DSS-MIS Data Element 15517) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15502) |
| Receipt Processing – DLA Stock Transfer Orders (STO) Receipts Tailgate to Stow |
| Tailgate to Stow in 10 days or less |
| ≥ 90% of receipts Stowed on time against a 10 day standard (DSS-MIS Data Element 15518) |
| Stock Transfer Order (STO) lines received per month (DSS-MIS Data Element 15502) |
| Receipt Processing – Customer Returns Receipts Tailgate to Induction |
| Tailgate/Turn-in to Induction and post to accountable record in 24 hours or less |
| ≤ 24 hours average each month |
excluding weekends and holidays (DSS-MIS Data Element 15376)
Customer Return lines received per month (DSS-MIS Data Element 15310)
| Receipt Processing – Customer Returns Receipts Tailgate to Inducted |
| Tailgate/Turn-in to Induction and post to the accountable record in 24 hours or less |
| >90% of receipts inducted on time against a 24 hour standard excluding weekends and holiday (DSS-MIS Data Element 15377) |
| Customer Returns lines received per month (DSS-MIS Data Element 15301) |
Receipt Processing
– Customer Return Receipts Tailgate to Stow
| Tailgate/Turn-in to Stow in 10 days or less |
| < 10 days average each month (DSS-MIS Data Element 15317) |
Customer Return lines received per month (DSS-MIS Data Element 15302)
Receipt Processing
– Customer Return Receipts Tailgate to Stow on Time
| Tailgate/Turn-in to Stow in 10 days or less |
| >90% of receipts Stowed on time against a 10 day standard (DSS-MIS Data Element 15318) |
| Customer Return lines received per month (DSS-MIS Data Element 15302) |
5.4 PHYSICAL INVENTORY CONTROL STANDARDS
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT |
UNIVERSE
Denial Rate
(DSS)
| The right quantity, condition and item is located to fill the MRO and CC |
| ≤ 0.4% |
(DSS-MIS Data Element 26330) MROs per month (Excluding Denial Management Code 3 (Shelf Life))
| TPIC N Category A – Unit Price > $1,000 |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 99% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Semi-annual
| TPIC N Category B – Unit of Issue not equal to each or on hand balance greater than 50 and extended value less than $50,000 or NSN activity greater than 50 |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a 10% Tolerance on the count variance |
| 95% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Semi-annual
| TPIC N Category C – Date of Last Inventory > 24 months and on hand balance < 50 |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a 5% Tolerance on the count variance |
| 95% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Semi-annual
| TPIC N Category D – Other |
| Physical Inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 95% Accuracy |
| Items/Lines counted at time of Government-conducted TPIC N inventory |
Semi-annual
TPIC G
Inventories
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled Government-conducted TPIC G inventory (Controlled Items – Classified and Sensitive) |
TPIC P
Inventories
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 95% Accuracy |
| All items counted for all inventories scheduled and released under Government-conducted TPIC P or approved sample process (Pilferable Items) |
| Radiological |
| Physical inventory matches accountable records by NSN, CC, Unit of Issue and quantity, with a Zero Tolerance on the count variance |
| 100% Accuracy |
| All items counted at time of annually scheduled Government-conducted inventory |
| Location Accuracy |
| Physical material in location by NSN, Shelf-Life, CC, and Unit of Issue match storage activity locator records |
| 99.5% Accuracy |
| Number of location surveys completed per month; DSS Report: YE6Z |
5.5 ISSUE
QUALITY
| ACTIVITY |
| STANDARD |
| APL |
| MEASUREMENT UNIVERSE |
| Issue Material – All Issue Document Types |
| Material shipped is the correct item, quantity, and CC and shipped to the right customer |
| > 99.75% |
Monthly ISDR Report Valid complaints per month as a % of total issues (sum of DSS MIS Elements 21740, 22002, and 20762)
5.5 ISSUE
TIMELINESS *
| ACTIVITY |
| STANDARDS |
| APL |
| MEASUREMENT UNIVERSE |
| MRO High Priority -Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in (1) day or less average |
| <1 day average each month (DSS-MIS Data Element 22303) |
| High priority lines issued per month (DSS-MIS Data Element 22302) |
| MRO High Priorities - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in (1) day or less |
| > 85% of Hi Pri MROs on time against a (1) day standard |
(DSS-MIS Data Element 22306) High priority lines issued per month (DSS-MIS Data Element 22302)
| MRO Routine Priority - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center in (3) days or less average |
| <3 days average each month (DSS-MIS Data Element 22308) |
| Routine priority lines issued month (DSS-MIS Data Element 22307) |
| MRO Routines - Wholesale/Retail (Excluding Dedicated Trucks and Special Project Codes) |
| Receipt of MRO at the Distribution Center to ship in (3) days or less |
| > 85% of Routine MROs on time against a (3) day standard |
(DSS-MIS Data Element 22311) Routine lines issued per month. (DSS-MIS Data Element 22307)
| STO Routines (DLA)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in (5) days or less average |
| < 5 day average each month (DSS-MIS Data Element 20805) |
| DLA Routine STO lines issued per month (DSS-MIS Data Element 20803) |
| STO Routines (DLA) – Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of STO at Distribution Center to ship in (5) days or less |
| >85% of RDOs shipped on time against a (5) day standard (DSS-MIS Data Element 20808) |
| DLA Routine STO lines issued per month (DSS-MIS Data Element 20803) |
| RDO Routines (MILSVC)- Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in (3) days or less average |
| < 3 day average each month (DSS-MIS Data Element 20705) |
| MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703)elements are available. |
| RDO Routines (MILSVC) – Wholesale/Retail (Excluding Special Project Codes) |
| Receipt of RDO at Distribution Center to ship in (3) days or less |
| >85% of RDOs shipped on time against a (3) day standard (DSS-MIS Data Element 20708) |
| MILSVC Routine RDO lines issued per month (DSS-MIS Data Element 20703) |
*NOTES:
1. The APL clock starts when the MROs free flow from DAASC into DSS.
TE 5.0
Acceptable Performance Levels (APL)
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