J.1.1__-_Aviation_Services_PWS_.xlsx

PWS

Performance standards are provided for each PWS line item that requires a service delivery by the Contractor. Contractor will propose the Quality Assurance Surveillance Plan (QASP) as part of their solution. Remain flexible and responsive to changes in INL/A requirements and remain vigilant in the area of safety, personnel, and protection of property. Cost control, management control, and efficient use of resources are the cornerstone of best business operations.

1.A.1.a PWS Organization PWS Organization: The PWS is organized into sections;

Section 1: Provides for general program background and mission information.

Section 2: Addresses management and administrative functions that the contractor must perform to ensure program requirements are met across the spectrum of the Global Aviation Program. The requirements of this section are crucial to proper program risk management and control of operations, safety and business functions.

Section 3: Addresses key performance requirements and tasks necessary to efficiently perform, manage, and administer the centralized headquarters components of DOS Air Wing at Patrick Air Force Base, Florida. The CONUS HQ is vital to the program management and support of OCONUS operations and serves as a key training center and supply chain hub.

Sections 4 -10: Addresses key performance requirements unique to the OCONUS sites and not addressed in Section 2.

1.A.1.b PWS Modification PWS Modification. This PWS provides the framework for the contractor and lays out the requirements, tasks, and performance standards required for success.

Requirement changes dictated by USG, process improvements, quality management, contract life-cycle management, and other systemic or programmatic changes will subsequently require changes to the PWS. These changes will be accomplished through modifications to the contract.

Operational missions may include but are not limited to: aerial eradication, manual eradication support, interdiction support, air assault, border security, external load, forward resupply, aerial transportation of personnel and cargo, Search and Rescue (SAR), SAR/MEDEVAC, disabled aircraft recovery, armed helicopter escort, maintenance test flights, aerial reconnaissance, surveillance and verification. Applicable missions are performed by contractor personnel at CONUS and OCONUS.

These operations are accomplished through multiple contracts, managed by the USG Program Office (INL/A), employing the Program Support Office (PSO) to plan, integrate, communicate, de-conflict, monitor and report on the associate Contractors who perform specialized services in the functional areas of flight operations, aircraft maintenance, logistical support, IT and communications, safety compliance, training support, acquisitions, and fleet-wide critical flight safety projects. In addition to specific goals and requirements relative to their contracted functional specialty and published standards of performance, each associate contractor on the DOS Air Wing program, including the PSO as integrator, is bound by the INL/A vision, mission, goals, and objectives in their respective contracts. Additionally, each contractor on the DOS Air Wing program is bound by an associate contractor agreement.

1.A.2.b Historical Information Historical Information: The Department of State Aviation Program, Air Wing, has been an instrument of national policy for over 30 years in drug producing countries. Aviation provides crucial mobility for reaching remote locations not accessible by other means due to poor road networks, security concerns and travel time. In many locations, the Department’s air assets provide the only means of medical evacuation, search and rescue and humanitarian support.

Historical Timeline:

• Program started in 1976 with eradication of poppy and marijuana in Mexico

• Conducted operations in Mexico, Colombia and Burma in the late 70’s

• First T-65 Turbo-Thrush procured in 1982

• Program expanded into South America in late 80’s

• Colombia expansion in mid-90’s

• Pakistan operations initiated in 2002

• Afghanistan operations initiated in 2005

• New operations in Guatemala began in 2008

• Support operations in Baghdad and Kabul in late 2009 •Operations in Honduras in 2012 •Nationalization of Bolivia in 2013 1.A.2.c INL/A Vision, Mission, Goals, and Objectives INL/A Vision, Mission, Goals, and Objectives:

Ultimately, INL/A seeks to accomplish its vision, mission and goals:

Vision: Preeminent non-DoD aviation services provider within the US government serving operations related to the needs of INL and the Department of State worldwide.

Mission: Provide aviation management, expertise and resources to strengthen Law Enforcement, support counter-narcotics and counter- terrorism efforts by providing safe and efficient aviation support to meet all Department of State aviation requirements

Goal 1: Human Capital - Recruit and retain a highly adaptable, technically competent and diverse workforce. This goal focuses on the need to improve recruitment and retention of Office of Aviation technical and management personnel.

Objective 1.1: Recruit and retain exceptional aviation professionals.

Objective 1.2: Train and support incumbent professionals.

Objective 1.3: Support our professionals’ need to balance work-life with home-life.

Goal 2: Aviation Support - Provide safe and professional aviation support, while providing the best value in aircraft and technical integration services. This goal focuses on improving platform performance and cost efficiency by reducing the overall age of the fleet and providing more capabilities and upgraded technology.

Objective 2.1: Improve platform performance, reliability and cost efficiency by reducing the overall age of the fleet and providing more capabilities and upgraded technology Objective 2.2: Strengthen responsiveness, and requirements analyses for current and future programs. Continuously evaluate the fleet to best meet safety, security, responsiveness, and reliability requirements.

Objective 2.3: Act as the airworthiness authority for all Department of State titled aircraft.

Goal 3: Responsiveness to Customers - Provide high quality aviation support that responds to customers’ needs -- aircraft operations, maintenance, logistics, acquisitions and technical integration, to include outsourcing. This goal focuses on improvement of service to INL/A customers by providing all aircraft operations, including integration of technology on INL/A platforms and charter aircraft.

Objective 3.1: Improve customer satisfaction in aviation services by evaluating requirements in providing cost effective and reliable aircraft.

Objective 3.2: Recognition as the sole provider for all aviation support requirements within the Department.

Objective 3.3: Support the QDDR intent of “Preventing and Responding to Crisis and Conflict”: by providing aviation services quickly and securely to move diplomats and support personnel to global hotspots on demand.

Goal 4: Strategic Plans- Review, assess and develop plans for current and future Department of State aviation needs. This goal focuses on developing the Departments aviation requirements based on current and forecasted diplomatic missions.

Objective 4.1: Develop plans to provide aviation systems to emerging global requirements Objective 4.2: Determine the “fleet modernization” way forward to meet current and future operational needs.

Objective 4.3: Develop contingency plans (Risk Management) for Department of State aviation missions.

1.A.2.d Mission Environment Mission Environment: The mission is performed in several overseas nations under conditions which may be permissive or non-permissive, and which can be austere. INL/A may operate in denied areas under extremely hostile and very austere conditions. Operations are currently performed in Central Florida, Panama, Cyprus, Peru, Pakistan, Afghanistan, and Iraq.

1.A.2.e Rules of Engagement/Command Authority Environment Rules of Engagement/Command Authority: Contractors fall under Chief of Mission (COM) authority, unless otherwise notified in writing, and are required to follow all rules policies and procedures as established by resident RSO. In nearly all cases security is provided by COM, Host Nation Police or Military, or security forces contracted by same. In any case or location where INL/A is required to provide dedicated armed security, the Operations contract will undertake the provision of such.

Within that security arrangement the contractor is required to execute an internal force protection program not unlike the required, integral safety program. In cases where the arming of aircraft or personnel is required, the rules of engagement (ROE) will be established by presiding USG command authority.

Each associate contractor on the INL/A team is responsible for conducting and overseeing their respective functions to ensure overall INL/A air operations and aviation support missions are accomplished successfully and safely, while complying with all established ITAR/EAR, and other applicable regulations. Missions include conducting operations within the allocated flight hours for each aircraft, by country program (See Attachment J.21). Where applicable, the goal is to transition all specified mission requirements to host-nation personnel at the earliest date possible. Due to the evolving nature of the mission, the contractor must remain flexible and be able to react to changing conditions.

The contractor will augment the USG Safety staff by providing a qualified counterpart to the INL/A Safety Officer at Patrick AFB, FL to assist in management and oversight of the global INL/A Safety Program. The contractor will additionally provide a qualified Safety presence at each main operating base to ensure effective and consistent Safety oversight at all OCONUS locations in liaison with the INL/A Safety staff. The base line through all contracts will be the INL/A Safety Directives.

1.A.3.b Aviation Support Services Operations. Operations activities include mission support, operational mission planning, operational mission execution, and post mission analysis for fixed-wing and rotary-wing aircraft operations. Approved operational missions may include but are not limited to: aerial eradication, manual eradication support, interdiction support, air assault, border security, external load, forward resupply, aerial transportation, Personnel Recovery (PR), medical evacuation (MEDEVAC), casualty evacuation (CASEVAC), disabled aircraft recovery, armed helicopter escort, maintenance test flights, aerial reconnaissance, surveillance, verification and humanitarian relief. Applicable missions are performed exclusively by contractor personnel at CONUS locations, Iraq, Cyprus, and Afghanistan. Missions are performed by a mix of contractor and host nation personnel in Panama. Missions are performed exclusively by host nation personnel, with contractor technical assistance and oversight at all remaining OCONUS locations. Operations support consists of an aviation life support equipment (ALSE) program management, intelligence, armament, force protection, operational mission planning, downed airmen activities (survival/evasion/escape procedures), and maintaining tactical communications.

Maintenance: Maintenance Services will provide all necessary maintenance services to ensure that fully mission capable aircraft are available to perform the many varied tasks as required by INL, Post, and other embassy officials. The goal is to provide effective maintenance support system that uses state-of-the-art business practices and streamlined processes that minimize infrastructure requirements in all fields of operation. Special focus shall be placed upon the induction of new aircraft into the contract schedule.

Logistics Services: Aviation Logistics Services will provide all necessary logistics services to ensure that fully mission capable aircraft are available to perform the many varied tasks as required by INL, Post, and other embassy officials. The goal is to provide effective logistical support system that uses state-of-the-art business practices and streamlined processes that minimize infrastructure requirements in all fields of operation. Services required are covered in sections 2-10 of this PWS.

Aviation Support Services shall include a comprehensive safety program which includes aviation safety, FOD prevention, weapons and munitions safety, and occupational safety and industrial hygiene, including hazard communication. Comply with Department of State and other USG Directives for reporting and investigating injuries and incidents. Establish and maintain a safety program that complies with SMS requirements as required by ICAO, FAA, and ICAP. Track hazards and deficiencies, report aircraft accident facts, and assist with investigations. Track aircraft-related incidents relative to the number of hours flown. Track other safety incidents relative to man-hours worked. Establish and maintain a system to classify, evaluate, and track hazards during all phases of program and accident/incident investigations, and maintain a risk management file. The use of NTSB aircraft incident reporting criteria is explained in the INL/A Safety Directives. OSHA injury and illness rates are normally reported by Incident Rate Experience (IRE) as explained in OSHA Form 300.

Successful end-state will be a single, robust application to replace and improve upon AWIS, which carries all or most of the requisite data across the entire program. The application will carry all manner of critical information between the Aviation Support Contract and IT, PSO, and other associate and supporting contractors. Ultimately DOSAW will require a true Joint Information Environment (JIE) inside the enterprise system. The principal MIS and any other approved programs and applications running inside the enterprise system must cross-talk and complement one another.

AWIS will continue to be the primary MIS system during the transition while the new MIS is being developed and tested in the background. DOSAW understands the work to replace the existing Air Wing Information System (AWIS) system with a new MIS system will take more time than allowed by the 6-month transition period. We seek to transition fully as soon as it may be safely and reliably accomplished.

1.A.7 Government Furnished Property - Information and Documentation Government Furnished Property - Information and Documentation: USG will make available, for contractors use in planning, proposing and transitioning, all requisite information relative to continued program performance. The data sets are varied and have different levels of sensitivity. All will be released at the appropriate phase of competition, as determined by the Contracting Officer.

INL/A will provide widest possible array of data with this solicitation. This will include, but is not limited to technical manuals and drawings, maintenance manuals, operational manuals and directives. The bulk of the technical library is unclassified. Access to data posted at FBO is unhindered. Portions of the technical library that are affected by ITARS control would still be available at the web site, but will require the user, once granted access, to acknowledge their requirements under ITARS relative to safeguarding and controlling access and reproduction.

A more sensitive data set includes historic data covering actual “burn rates” over a recent period. This would include such information as maintenance data, test data, part usage, shipping data, fuel burn rates, flight hours, and the like. The incumbent will consider all such data as sensitive. The competing companies will consider all such data as required for adequate planning and a competitive proposal. As such, the Contracting Officer will determine what data sets will be released, when, covering what level of detail, over what period of time, and to whom, and how it will be released. To best control the release, distribution, access, and monitoring of these sensitive data, they will be posted via GPE at http://www.fedbizopps.gov.

The Quality Assurance Program provides operational oversight of all areas through the use of internal and external audits/monitors. This program tracks operational performance measures and goals to ensure variances in established procedures are clearly identified and corrective actions defined to ensure the services provided to the customer are of the highest standards and continually enhance the overall mission of the Department of State Air Wing at CONUS and OCONUS locations. Comply with all provisions of the Interagency Committee on Aviation Policy (ICAP) and INL/A Aviation Resource Management Survey (ARMS) checklist.

Maintain a safety program across the spectrum of the Aviation Flight Services Program that ensures that all organizational activities are performed safely, taking into consideration the austere and hostile environments present throughout INL/A’s operating locations. The contractor’s goal is to continually improve the overall safety record. The contractor safety program shall provide risk management and mishap prevention to promote operational mission success and readiness; seek continual improvements in aviation/ground safety in order to protect life (highest priority) and ensure compliance with relevant local, state, federal, and host nation safety and environmental laws and regulations. Respond to the investigation of accidents and mishaps as directed by the USG to determine causal factors and to make recommendations as to the mitigation of each causal factor. In response to natural or other identified safety related threats, Develop and manage a systematic, coordinated, and effective published response procedure to help mitigate or lessen the severity of the identified threats to personnel and assets.

Aviation Flight Services - Operations activities include mission support, mission planning, mission execution, and post mission analysis for both fixed-wing and rotary-wing operations. Approved missions may include but are not limited to: aerial eradication, manual eradication support, interdiction support, air assault, border security, external load, forward resupply, personnel and cargo aerial transportation, Personnel Recovery (PR), CASEVAC/MEDEVAC, disabled aircraft recovery, armed helicopter escort, maintenance test flights, aerial reconnaissance, surveillance and verification. Applicable missions are performed by contractor personnel at CONUS locations, Iraq, Cyprus, and Afghanistan; by contractor and/or host nation personnel in Panama; by host nation personnel with contractor technical oversight at other OCONUS locations.

Operations support consists of aviation life support equipment program management, geospatial intelligence (GEOINT), intelligence/information acquisition and use, force protection, mission planning, downed aircraft/airmen procedures, armament program management and maintaining tactical communications from CONUS and OCONUS locations where applicable by contractor and/or host nation personnel. Provide appropriate security safeguards for contractor personnel, contract material and infrastructure. The host nation normally provides physical security of facilities and personnel at forward operating locations (FOLs). The contractor is primarily responsible for security of contractor personnel to include security training, briefings, etc. as needed. Security training will be documented in training records or personal history files. Provide force protection assessments and recommendations at each MOB/FOL. Comply with applicable portions of DoD Defense Security Services and Diplomatic Security Directives, FMR 102-33, and DD254. When required, contractor personnel will only use GFP issued weapons and ammunition for use while performing duties. Contractor will not direct use of lethal force, except as authorized under USG provided Rules of Engagement/Rules on the Use of Force or Chief of Mission Directives.

Formal aircrew (flight) training to enable aerial mission performance by contractor or host nation personnel is conducted IAW the provisions of the INL/A Operations Directives and Supplements, the INL/A Guide to Aviation Training and Standardization (GATS) and the respective INL/A Aircrew Training Manuals for the various assigned aircraft. Fixed-wing and rotary-wing qualification and refresher training may be conducted in CONUS or OCONUS with advanced mission training conducted at selected OCONUS sites. Non-flight training consists of certification training and other mandatory one-time and recurring training required by the contract or other applicable agency or directive. Non-flight training may be conducted at CONUS sites by contractor personnel and at selected OCONUS sites by contractor personnel or host nation personnel with contractor technical oversight. Non-flight training and recordkeeping will conform to an acceptable military or ANSI standard. Ensure total compliance with all established ITAR/EAR regulations.

Logistics, Procurement, and Support Services will provide single-point program management and accountability to ensure program objectives are met. Program management also consists of aviation logistics operations, planning, execution, management of program integration, support services, contingency and emergency operations support, and contract performance. Management also ensures timely and accurate program management and information/data is available and/or provided to the USG. All forms and records will be kept and updated in English within 48 hours of work task completion. Comply with applicable portions of ICAO, FMR 102-33, AR 95-20, Federal Acquisition Regulation, INL/A Directives and regulatory guidance and the requirements of this contract and PWS. Program management for all aviation logistics services will be provided from the Miramar Warehouse in FL. Aviation Logistics Services includes, but is not limited to, procurement, stock control, warehousing, distribution, base support services, ground support, aviation services, and property management. Applicable missions are performed by contractor personnel at CONUS locations, Iraq, Cyprus, and Afghanistan; by contractor and/or host nation personnel in Panama; by host nation personnel with contractor technical oversight at other OCONUS locations.

Maintenance: Maintenance Services will provide all necessary maintenance services to ensure that fully mission capable aircraft are available to perform the many varied tasks as required by INL, Post, and other embassy officials. The goal is to provide effective maintenance support system that uses state-of-the-art business practices and streamlined processes that minimize infrastructure requirements in all fields of operation. Special focus shall be placed upon the induction of new aircraft into the contract schedule.

Quantities, models, and locations of aircraft and mission systems will change during this contract. The contractor will be required to change with these fleet changes.

Airworthiness of the fleet is of paramount importance. Airworthiness is indicated by FMC rate, inspection trends and analysis, compliance with airworthiness certification criteria, and quantity and severity of structural repairs.

Continuous improvement will be a primary measurement. Continuous improvement means increasing aircraft availability, increasing aircraft capabilities, and/or decreasing contract costs.

Aircraft Availability and Maintenance:

The contract fully mission capable (FMC) rate is 80% for all aircraft types. For low density aircraft, defined as a program fleet of 5 or less aircraft, the FMC rate is reduced to 70%. The contract not mission capable due to maintenance (NMCM) rate requirement for fixed-wing and rotary-wing aircraft shall not exceed 15% per aircraft type per country program. The required NMCM rate will be maintained at a level to ensure the agreed upon flying hour program, by country program, can be accomplished with available resources and meet or exceed the other maintenance requirements contained within this SOR. All maintenance will be conducted in accordance with INL Directives and policies, INL/A approved Contractor policies, procedures, and plans, OEM standards, and FAA and DoD standards as applicable.

Also we impose additional heavy maintenance requirements on all aircraft. Maintenance documentation shall be in accordance with Department of the Army Pamphlet 738-751. Maintenance data collection is specified in DA PAM 738-751 but also includes cost data and is available at all times to DoS Maintenance personnel.

Maintenance and Engineering shall comply with the provisions of the Interagency Committee on Aviation Policy (ICAP) Aviation Resource Management Survey (ARMS) checklist. Many aircraft are equipped with special mission systems such as intelligence, surveillance, and reconnaissance (ISR), medical evacuation (MEDEVAC), aerial application, secure communications, satellite tracking and telephones, installed armamrent sub-systems, armor, and aircraft survivability equipment (ASE). Maintenance of these systems is part of this contract. Maintenance management includes production control, quality control, and technical publications libraries. All levels of aircraft maintenance are included in this contract. Also, battle damage repairs are required at several locations.

This contract monitors and manages requirements for authorized stockage levels (ASL) and benchstock. It also includes forecasting life limited component requirements, and all aircraft, and mission system repair cycle metrics.

This contract also includes the following:

Oil analysis program (OAP) for each aircraft with an oil analysis requirement.

Test, measurement, and diagnostic equipment program to ensure calibration requirements are met including special tools and test equipment.

The contract requires a comprehensive systems engineering capability to support the acquisition, modification, life-cycle management, continued airworthiness, and sustainment of the DoS aircraft fleet. Engineering capabilities shall include:

Configuration Management – A standardized process for tracking configurations/modifications and maintaining fleet configuration. We require an up-to-date database of all aircraft and mission systems. Recommended configuration changes are submitted to the USG for approval. Configuration management is based upon MIL-HDBK-61 and ANSI/EAI-649.

Publications Management – We have a master and satellite technical publications libraries to provide accurate and current technical data to maintain aircraft and mission systems. For aircraft and systems specifically developed for DoS, technical publications and data packages are developed, maintained, published, and distributed as part of this contract. Publications and technical data include, but are not limited to, flight manuals and supplements, maintenance manuals, parts manuals, instructions for continued airworthiness, engineering studies and reports, and engineering drawings.

Sustainment, reliability and maintainability- The Engineering processes are used to analyze and manage the reliability and maintainability of aircraft and mission systems. This includes managing component end-of-life processes to prevent obsolescence or diminishing manufacturing sources and material shortages (DMSMS) impacting aircraft or mission system.

Development and Evaluation- Engineering processes include research and development of modifications and alterations to aircraft and mission systems to improve safety, reliability, supportability, and reduce costs. Projects arise from obsolescence, R&M, safety, or mission changes. The development and evaluations ensure projects meet functional, configuration, and supportability requirements.

2.A.3 Scope of Work - Logistics General Scope of Work: This PWS encompasses those tasks in the functional areas of Procurement, Logistics, Property Management, Base Support, Ground Support, Aviation Support, Facilities Maintenance (including material and services), and Administration/Management support required to perform DOS Air Wing missions worldwide.

This PWS clearly delineates requirements including but not limited to parts/equipment procurement, logistics, and property management to include but not limited to shipping and receiving, inventory utilization and control, warehousing and disposition, base support (i.e. lodging and food services, ground services, janitorial support, facilities maintenance, grounds keeping), and support services such as fuel operations.

Maintain the flexibility to effectively perform all tasks with changing mission requirements, employing proven and innovative processes, tools and technologies, while complying with all Federal, State, Local laws, US government regulations and policies.

2.A.4 Aircraft Assigned / Crew Availability 1. Provide current and qualified aircrew for operations and training as required for aircraft listed in Attachment J.21 of the PWS or as outlined in individual country sections.

2. The minimum aircrew required per aircraft for flight will be IAW INL/A Operations Directives.

2.A.5 Regulatory Guidance The order of precedence for aircraft maintenance and engineering regulatory guidance is: (1) the contract, (2) DoS INL/A policies and procedures, (3)applicable Federal Aviation Regulations, (4) applicable Department of Defense (DoD) airworthiness criteria (MIL-HDBK 516), (5) DoD technical publications, original equipment manufacturer (OEM) technical publications, and (6) industry standards (e.g., Aerospace Industries Association (AIA), Society of Automotive Engineers (SAE), Air Transport Association (ATA), American Society of Testing and Materials (ASTM), Electronics Industries Association (EIA), and Aerospace Standards (AS).Regulatory guidance for overall contract is provided in Section 1 above.

This requirement describes priority of regulatory guidance for aircraft maintenance and engineering.

Average annual sorties per country;

AFG - 5,100

IRQ - 7,500

PAK - 5,500

PAN - 3,800

PER - 8,000

PSD - 1,100

CYP- 1,500

1. All missions will be approved by the USG.

2. Approved missions will be passed to SAA and stakeholders within one hour of receipt.

See Section 10 2.C.20. Aircraft Acceptance Inspection and Test Flights Aircraft Acceptance Inspection and Test Flights. Conduct aircraft acceptance flights due to new acquisitions, heavy (depot) maintenance, refurbishments, and major modifications. Acceptance inspections are required to (1) confirm the continued airworthiness, (2) verify the work is properly accomplished, and (3) validate work is properly documented. Approximately 24 aircraft acceptance flights per year. 1. Acceptance inspection properly documented.

2. No instance of failure to thoroughly inspect the aircraft before acceptance.

3. Aircraft inventory properly accounted for and documented.1. 100% of aircraft acceptance flights are conducted.

4.