RFP D-5 QASP_3-18-2024.xlsx
XLSX spreadsheet 12 KB Posted
- Attached to
- Transportation Security Administration Checkpoint Integrated Logistics Support (ILS) Services
- Solicitation number
- 70T04024R7672N001
About this file
This document is an attachment to a Request for Proposal (RFP) for Transportation Security Administration (TSA) Checkpoint Maintenance Services. The attachment, titled "ATTACHMENT 5 - QASP CONTRACT/ SOW SECTION", outlines the performance requirements, standards, and surveillance methods for various aspects of the contract, including preventive maintenance, radiation surveys, contractor logistics support (CLS) services, and the TSA Service Response Center (TSRC) operations.
The key details include performance standards and acceptable quality limits for preventive maintenance, radiation surveys, CLS services (e.g., Ao, parts availability, FST response time, depot turnaround time), and TSRC operations (e.g., call answer times, ticket status updates, email response times, service request dispatching). The document also specifies the method of surveillance and the monitoring performed by the Contracting Officer's Representative (COR) or the TSA Metrics Team.
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Text version
Sheet1
| ATTACHMENT 5 - QASP | |||||||
| CONTRACT/ | |||||||
| SOW SECTION | PERFORMANCE REQUIREMENT | PERFORMANCE STANDARD ACCEPTABLE QUALITY LIMIT | METHOD OF SURVEILLANCE | COMPLIANCE WITH PERFORMANCE STANDARD/ AQL | OTHER COMMENTS | MONITORING PERFORMED BY | DATES |
| Section C.8.1 | Preventive maintenance (PM) is performed in accordance with OEM recommended schedules | Monthly PM: once per month with minimum of 6 calendar days between PMs |
Every other month PM: Maximum of 61 days between PMs Quarterly PM: Maximum of 90 days between PMs Semi-Annual PM: Maximum of 182 days between PMs
| Annual PM: Maximum of 364 days between PMs | 100% Inspection of Monthly PM completion | COR | |||
| Section C.8.2 | Perform and record radiation surveys on each applicable unit at least once every twelve (12) months, after any maintenance that affects the radiation shielding or x-ray production components, after system relocation, and after any incident that may have damaged the system such that unintended radiation emission could occur | 100% of Radiation Surveys Completed on time with surveys submitted to Gov within required timeframes | 100% Inspection of Monthly RLS completion | COR | |
| Section C.8.10.1 | The Contractor shall provide CLS services for fielded TSE to meet or exceed requirements | 98.0% or higher Ao for each 'airport-equipment type' combination; critical (P1) and non-critical (P2) relevant maintenance actions only; Monthly | 100% inspection of Ao in A004 | COR | |
| Section 8.10.2 | The Contractor shall develop a supply chain to support CLS services that meet or exceed requirements | Parts Availability Time equals or is less than 18.0 hours; critical maintenance actions only (P1); Monthly Average nationwide | 100% inspection of monthly PAT in A004 | TSA Metrics Team | |
| Section C.8.10.3 | The Contractor shall develop a staffing plan to support CLS services that meet or exceed requirements | FST response time is 3.0 hours or less for CAT X airports and 5.0 hours or less for all Categories combined; critical maintenance actions only (P1); Monthly Average nationwide | 100% inspection of monthly response time in A004 | TSA Metrics Team | |
| Section C.8.10.4 | The Contractor shall develop a depot maintenance plan to support CLS services that meet or exceed requirements | Depot Turnaround Time equals or is less than 360.0 hours; Monthly Average nationwide | 100% inspection monthly of DTAT in A004 | TSA Metrics Team | |
| Section C.8.10.5 | The Contractor shall develop a depot maintenance plan to support CLS services that meet or exceed requirements | 95.0% or more of Non-critical maintenance actions (P2) will be completed within 720.0 hours of opening; National average | 100% inspection of non-critical work order completion in A004 | TSA Metrics Team | |
| Section C.8.12.2 | The TSRC telephone line capacity shall be capable of handling the volume of incoming calls so that no calls will encounter a busy signal | 95.0% of all calls shall be answered by a person within 30 seconds, and 98.0% of all calls shall be answered by a person within 60 seconds | 100% inspection monthly of A021 | COR | |
| Section C.8.12.2 | The TSRC shall follow up on ticket status with the originator | Provide status updates on open tickets every 8 hours; follow up with MSP DCF every 24 hours if status not provided by MSP DCF | Confirmation of daily reports distribution | COR | |
| Section C.8.12.2 | The TSRC shall respond to emails from TSA | Respond in 15 minutes or less | 100% inspection monthly of A004 | TSA Metrics Team | |
| Section C.8.12.2 | The TSRC shall dispatch each TSA maintenance service request | Tickets dispatched within 15 minutes (0.25 hours) | 100% inspection monthly of A004 | TSA Metrics Team |
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