PRS Summary Transportation Support.pdf
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- Attached to
- Transportation Service FLETC Artesia, NM
- Solicitation number
- 70LART25RPFB00007
About this file
This is a Performance Requirements Summary (PRS) table for transportation services at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM. The document outlines five key service areas with their associated performance standards, acceptable quality levels (AQL), and surveillance methods.
The service areas include: Project Management (requiring PM/APM availability and proper licensing with 1.5 AQL), Dispatch/Trouble Desk (requiring manned telephone lines during core hours with 6.5 AQL), Scheduling (requiring all transportation needs to be met on time with 6.5 AQL), Contractor Owned Buses (requiring sufficient quantities meeting contract requirements with 6.5 AQL), and Reports/Regulatory Requirements (requiring complete and accurate documentation with 100 AQL). Each area is monitored through random sampling and customer complaints, except for reports which undergo quality assurance review. The Total Contract Percentage (T.C.P.) ranges from 3% to 10% across service areas, with scheduling and contractor-owned buses having the highest percentage at 10% each.
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Text version
REQUIRED
SERVICE PARAGRAPH(S) STANDARD LOT SIZE AQL
METHOD OF
SURVELLIANCE % T.C.P.
Project Management C.1, C.1.7
PM and/or APM are available during required hours, ensure appropriate licensing and endorsements are possessed by all contractor personnel operating vehicles. All employees are courteous and professional.
Number of days in the month (8) 1.5
Random sampling and customer complaint 3
Dispatch, Trouble desk C.2.2
Work Reception/Dispatch telephone lines are manned during core service hours. After hour calls are answered and scheduled, notifications are made promptly.
Number of days in the month (8) 6.5
Random sampling and customer complaint 7
Scheduling C.3 All transportation needs (scheduled and unscheduled) are met and completed on time.
Number of days in the month (8) 6.5
Random sampling and customer complaint 10
Contractor Owned Buses C.1.5, C.4.3
Contractor provided transports and equipment meet contract and regulatory requirements and in sufficient quantities
Number of days in the month (8) 6.5
Random sampling and customer complaint 10
Reports and Regulatory Requirements
C.1, C.1.2, C.1.4, C.2.4.1, C.2.7, C.3, C.3.6, C.3.6.1, C.3.6.2
All reports/logs are retrieved and/or generated per contract requirements
Reports/logs are complete and accurate. Reports are retrieved accordingly. 100
Quality assurance review of reports, regulatory requirements. 5
PERFORMANCE REQUIREMENTS SUMMARY
TRANSPORTATION
Sheet1
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