Attachment 35 -Customer Complaint.pdf
PDF 35 KB Posted
- Attached to
- Transportation Service FLETC Artesia, NM
- Solicitation number
- 70LART25RPFB00007
About this file
This is a Customer Complaint Record template form that would be used to document and track complaints related to the Transportation Services contract at the Federal Law Enforcement Training Centers (FLETC) Artesia, NM location.
The form includes fields to capture the nature and source of the complaint, date/time details, organizational information, specific contract requirement references (page and paragraph), validation of complaint validity, contractor's corrective actions, and assessment of corrective action adequacy. The form requires sign-off from the Contracting Officer's Technical Representative (COTR) and includes yes/no checkboxes to indicate if the complaint is valid and if corrective actions taken were adequate. This template appears to be Attachment 35 to solicitation 70LART25RPFB00007 and would be used during contract performance to maintain quality control over the transportation services.
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Text version
Nature of Complaint: Date: Time:
Source of Complaint: Date & Time Contractor Notified:
Organization:
Name of Person:
Contract Requirement: Page: Paragraph:
Is complaint valid? YES NO
Corrective action by Contractor:
Is corrective action adequate: YES NO
Received & validated by:
COTR:
CUSTOMER COMPLAINT RECORD
Sheet1
File details come from the government source that posted it. Updated .