Attachment 35 -Customer Complaint Transportation.pdf
PDF 35 KB Posted
- Attached to
- Transportation Service FLETC Artesia, NM
- Solicitation number
- 70LART25RPFB00007
About this file
This is a Customer Complaint Record template form designed for documenting and tracking issues related to transportation services at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM. The form includes fields for capturing essential complaint information including the nature and source of the complaint, date/time, organization details, contractor notification timing, and specific contract requirement references (page and paragraph numbers).
The form provides a structured workflow for complaint resolution, featuring sections to indicate complaint validity (Yes/No checkbox), document contractor corrective actions, assess the adequacy of those corrective actions (Yes/No checkbox), and record final validation by the Contracting Officer's Technical Representative (COTR). This template appears to be Attachment 35 of the broader transportation services solicitation package, serving as a standardized tool for monitoring contractor performance and addressing service issues.
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Text version
Nature of Complaint: Date: Time:
Source of Complaint: Date & Time Contractor Notified:
Organization:
Name of Person:
Contract Requirement: Page: Paragraph:
Is complaint valid? YES NO
Corrective action by Contractor:
Is corrective action adequate: YES NO
Received & validated by:
COTR:
CUSTOMER COMPLAINT RECORD
Sheet1
File details come from the government source that posted it. Updated .