PRS Summary Student Support.pdf
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- Attached to
- Student Support RFP Artesia, NM FLETC
- Solicitation number
- 70LART25RPFB00005
About this file
This is a Performance Requirements Summary (PRS) document for student support services at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM. The PRS outlines performance standards, lot sizes, Acceptable Quality Levels (AQL), methods of surveillance, and Total Cost Percentage (TCP) for various service requirements.
The document covers 12 key service areas: Project Management (requiring PM/APM availability during business hours), Reception Desk (manning during core hours), Property Management (GFP/GFE inventory), Vehicle Repair and Maintenance, Driver Training and Support (including vehicle preparation and range setup), Driver Training Services (range maintenance and refreshments), Firearms (weapon maintenance and equipment issuance), TAMS (inventory database management), Firearms Support (range equipment maintenance), and Replenishment Requests/Reports. Most services are monitored through random sampling and customer complaints, with AQLs ranging from 2.5 to 15. TCP values range from 3% to 10%, with vehicle maintenance having the highest TCP at 10%. The lot size for most requirements is based on the number of training days in the month, except for project management which is based on calendar days.
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Text version
REQUIRED
SERVICE PARAGRAPH(S) STANDARD LOT SIZE AQL
METHOD OF
SURVELLIANCE % T.C.P.
Project Management C.1, C.1.7.2
PM and/or APM are available during required hours. All employees are courteous and professional.
Number of days in the month (8) 6.5
Random sampling and customer complaint 3
Reception Desk C.2.2 Reception desk is manned during core business hours. After hour calls are answered.
Number of training days in the month 6.5
Random sampling and customer complaint 3
Property C.1.4, Property (GFP/GFE) are inventoried as required.
Number of training days in the month
Random sampling and customer complaint 7
Vehicle Repair C.3 All training vehicles are repaired per requirement Number of training days in the month 15
Random sampling and customer complaint 7
Vehicle Maintenance C.3.1, C.3.2, C.3.3
All training vehicles are maintained per requirement.
Number of training days in the month 2.5
Random sampling and customer complaint 10
Driver Training C.4 All schedules are generated, recovery of vehicles completed as needed.
Number of training days in the month 15
Random sampling and customer complaint 5
Driver Training Support C.4.1
All scheduled vehicles ae inspected prior to class sessions, vacuumed, windows are clean inside and out, warmed/cooled thirty minutes prior to use. Inspect/set-up practical exercise areas when scheduled. Set up ranges are required.
Number of training days in the month 15
Random sampling and customer complaint 3
PERFORMANCE REQUIREMENTS SUMMARY
STUDENT SUPPORT
Driver Training Services C.4.2
Ensure ranges are swept at the beginning of each scheduled range/day. Fuel training vehicles, provide required water/sports drinks.
Number of training days in the month 2.5
Random sampling and customer complaint 3
Firearms C.5.1 Repair and/or clean weapons are required, issue equipment as required
Number of training days in the month 2.5
Random sampling and customer complaint 10
TAMS C.5.2
Usage records are properly entered into Inventory database accurately and timely, ammunition sheets are submitted accurately and timely.
Number of training days in the month 2.5
Random sampling and customer complaint 7
Firearms Support C.5.3
Barricades and target frames/stands are maintained and repaired. Bleachers are wiped down prior to class, snow removal performed as needed. All equipment is provided per requirement and returned. Set Up Cover courses as required. Provide water/sports drink as required.
Number of training days in the month 2.5
Random sampling and customer complaint 5
Replenishment Requests and Reports
C.1., C.1.4, C.2.3.4, C.3.1, C.4.3, C.5.1
All replenishment requests are timely and accurate. All reports are generated and submitted timely and accurately.
Number of replenishment requests per month 2.5 Periodic-Weekly 3
Sheet1
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