Attachment 35 -Customer Complaint.pdf
PDF 35 KB Posted
- Attached to
- Student Support RFP Artesia, NM FLETC
- Solicitation number
- 70LART25RPFB00005
About this file
This is a Customer Complaint Record template form used for documenting issues related to the Student Support Services contract at the Federal Law Enforcement Training Center (FLETC) in Artesia, NM.
The form includes fields to capture key information about complaints including: nature of complaint, date/time, source of complaint, organization, name of person, contract requirement reference (page/paragraph), contractor notification details, validity assessment (Yes/No checkbox), corrective action taken by contractor, adequacy of corrective action (Yes/No checkbox), and sign-off sections for receipt/validation and the Contracting Officer's Technical Representative (COTR). The form serves as a standardized method for tracking and resolving customer complaints related to contractor performance.
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Text version
Nature of Complaint: Date: Time:
Source of Complaint: Date & Time Contractor Notified:
Organization:
Name of Person:
Contract Requirement: Page: Paragraph:
Is complaint valid? YES NO
Corrective action by Contractor:
Is corrective action adequate: YES NO
Received & validated by:
COTR:
CUSTOMER COMPLAINT RECORD
Sheet1
File details come from the government source that posted it. Updated .