HQ0423-22-R-0008 OMBP RFP Amendment 7 FINAL.docx

HQ042322R0008

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION A - SOLICITATION/CONTRACT FORM

The following have been modified:

SF 33 BLOCK 9 CONTINUATION

Defense Finance and Accounting Service (DFAS) is issuing a Request for Proposals (RFP) for the services specified in the attached Performance Work Statement (PWS). Proposal evaluation will be conducted in accordance with FAR Subpart 15.3 as described in Section M of this RFP, with the intention to award a Contract to one Contractor.

Proposal submissions will be in accordance with the instructions provided in Section L of this RFP.

***Questions Due Date: September 12, 2022 at 11:59 PM EST Questions must be emailed to Ms. Dana King at dana.l.king4.civ@mail.mil and Mr. William Mark Mayo at william.m.mayo8.civ@mail.mil. All questions submitted and government responses will be posted to SAM.gov. DFAS will only respond to untimely questions at its discretion and does not intend to extend the due date or time for proposal submissions as a result of questions received.

***Proposal Due Date: September 22, 2022 at 3:00 PM EST Offeror proposals shall be submitted electronically, on or before the proposal due date, to the Government via DoD SAFE (Secure Access File Exchange) at https://safe.apps.mil/ and directed to Ms. Dana King and Mr. William Mark Mayo. Use of DoD SAFE requires the Offeror to receive a “drop-off request” from an inside (i.e., government) user. The Offeror must email the Government POCs: Ms. Dana King (Primary) and Mr. William Mark Mayo (Alternate) at: dana.l.king4.civ@mail.mil and william.m.mayo8.civ@mail.mil to request a “drop-off request.” After the Government POC generates a “drop-off request” for the Offeror, the Offeror will receive an email with a link to submit their “drop-off” for proposal submission. Proposals must be directed to both the Primary and Alternate POCs.

**Certain Section J attachments are considered procurement sensitive and are only available upon request. To obtain copies of these attachments (as identified below) please complete the Confidential Non-Disclosure Agreement (NDA) at Attachment J-21 and return it via email to Ms. Dana King at dana.l.king4.civ@mail.mil and Mr. William Mark Mayo at william.m.mayo8.civ@mail.mil.

Upon receipt of the completed Non-Disclosure Agreement, the following Section J attachments will be forwarded to the requester via email:

The SF 33, Solicitation, Offer, and Award, is being used for this solicitation. This form is used by the Government as an RFP and, upon submission by the Offeror, it becomes the Offeror's proposal. The Offer and Acceptance form the Contract; therefore, the SF 33, Solicitation, Offer, and Award must be provided as part of the Offeror’s proposal, the following points must be strictly adhered to by the Offeror in submitting the proposal:

1. The SF 33 must be executed by a representative of the Offeror authorized to commit the Offeror to contractual obligations.

1. UNDER NO CIRCUMSTANCES MAKE ALTERATIONS OR CHANGES TO THE SF 33 OR THE RELATED PAGES WHICH ARE A PART OF THE ENCLOSED REQUEST FOR PROPOSAL AND PROPOSAL PACKET. Complete those parts which require items such as price, place of performance, acknowledgements, etc., when such items are called for in the RFP. A place is provided to insert such information in the applicable Section of the RFP.

DoD SAFE SUBMISSION INSTRUCTIONS: Once you, "the Offeror," are ready to submit your proposal, the specific steps for the proposal submission process are as follows:

1. Switch to a preferred browser (i.e., Google Chrome, Mozilla Firefox, or Microsoft Edge Chromium).

1. Email BOTH the Government POCs: Ms. Dana King (Primary) dana.l.king4.civ@mail.mil and Mr. William Mark Mayo (Alternate) william.m.mayo8.civ@mail.mil to indicate that you need a “drop-off request.” Offerors must provide their POC name, email address, and organization.

1. The Government POC will generate a “drop-off request” (a link to DoD SAFE) that will be sent to you (the Offeror) via email.

1. Click the link to get to your specific site with instructions for “drop-off.”

1. Submit (load at the site) all the documents of your proposal.

1. Address the submission to BOTH Primary and Alternate government POCs with their email addresses (provided above). Proposals must be submitted within 14 days of receipt of the “drop-off request” (i.e., the link is only valid for 14 days from the date sent, can only be used, once, and expires after the “drop-off” has been completed.

1. Click all three boxes. Usually all the boxes except the box that requests “Encryption” are automatically checked. Check the Encryption box as well.

1. Clicking the Encryption box will generate an invitation to "Choose a Passcode" and an “Encryption” that you must later share with the Government POC to get your documents read.

1. Send the documents. You will get a receipt email from DoD SAFE.

1. If submitted correctly, you will receive a request from one of the Government POCs requesting your Passcode and Encryption code. Offerors are responsible for ensuring their proposals are received timely.

1. Send the Government POC who requests it, your Passcode and Encryption code.

1. When the Government POC uses your Passcode and Encryption code successfully, it will generate an email to you listing all the documents you sent and you will know that your proposal has been received.

1. Check the email against the Instructions to Offerors in the Proposal to ensure that you sent everything required.

SECTION L - INSTRUCTIONS, CONDITIONS AND NOTICES TO BIDDERS

ITO

L-1. PROPOSAL PREPARATION AND SUBMISSION

L-1.1. GENERAL INSTRUCTIONS

Offerors shall submit proposals with a Cover Letter and separate proposals into three distinct Volumes:

PROPOSAL

VOLUME

REFERENCE/PROPOSAL VOLUME

CONTENT TITLE

MAXIMUM NUMBER OF PAGES

I

TECHNICAL

Factor 1

Resumes (Appendix A)

No Page Limit

Transition Plan (Appendix B)

GPATS (Appendix C)

Representations and Certifications (Appendix D)

II

PAST PERFORMANCE

Factor 2

Past Performance

No Page Limit

III

COST

Factor 3

Cost

No Page Limit

L-1.2. PROPOSAL SUBMISSION INSTRUCTIONS

Offeror proposals shall be submitted by the time and date specified on pages 1 and 2 of the RFP). Offeror proposals shall be submitted electronically to the Government via DoD SAFE at https://safe.apps.mil/ and directed to Ms. Dana King at dana.l.king4.civ@mail.mil and Mr. William Mark Mayo at william.m.mayo8.civ@mail.mil.

1. Offerors must electronically submit their technical proposal (Volume I), past performance proposal (Volume II), and cost proposal (Volume III). (All data submitted must be in a format readable by Adobe PDF, Microsoft Word, PowerPoint, or Excel.)

1. DoD SAFE allows safe transfer of unclassified files up to eight GB. It requires a Common Access Card (CAC) holder to request the transfer into the Government network (e.g., proposal submittals). The website for DoD SAFE is: https://safe.apps.mil. See the website “Help” page for more information.

1. When DoD SAFE is used, the Offeror must receive a “drop-off request” from an inside (i.e., CAC holder) user. The Offeror must email the CO to request a “drop-off” request. After the CO generates a “drop-off” request for the Offeror, the Offeror will receive an email with a link to submit their “drop-off.” Proposals must be sent to both the Primary and Alternate POCs. Specific DoD SAFE instructions are provided in Section B of this RFP.

1. All Offerors intending to submit a proposal in response to this solicitation shall request a DoD SAFE link no later than September 19, 2022 at 3:00 PM EST. The email request shall include the name of the company, point of contact, phone number, and email address. It is the Offeror’s responsibility to follow up with the Contracting Officer, Ms. Dana King, if they do not receive a DoD SAFE link. Although, the DoD SAFE link will be valid 14 days after receipt, the proposal due date and time for this solicitation is September 22, 2022 at 3:00 PM EST.

1. Submissions not timely dropped off with the DoD SAFE website may not be considered. It is the Offeror’s responsibility to ensure that its entire proposal is actually timely dropped off. After drop off the Offeror will receive a notification on the site 'Drop-Off Completed' 'Your files have been sent successfully.' The Offeror should retain a screenshot of this notice.

1. The DoD SAFE system will record the date and time of package submittal. The date and time of package submittal recorded in DoD SAFE shall govern the timeliness of any proposal submission. Proposals received after September 22, 2022, at 3:00 PM EST will be considered late. It is the Offeror’s responsibility to ensure that its entire proposal (Volumes I, II, and III) is timely received.

L-1.3. PROPOSAL PREPARATION

1. Inherent knowledge and/or any data previously submitted in response to another solicitation will be assumed unavailable to the Government; and this data shall not be incorporated into the technical proposal by reference. Offerors shall assume that the Government has no prior knowledge of their facilities and experience and will base its evaluation on the information presented in the Offeror's proposal.

1. Clarity and completeness of the proposal are of the utmost importance. The proposal must be written in a practical, clear, and concise manner and shall include sufficient detail for effective evaluation of all factors and for substantiating the validity of stated claims. The proposal shall not simply rephrase or restate the Government's requirements, but rather the proposal shall provide convincing rationale to address how the Offeror intends to meet these requirements. The proposal must demonstrate and/or show how the Offeror will fulfill the requirements described in the PWS. The proposal must demonstrate the Offeror’s subject knowledge, staffing approach, and management approach to meet the services identified in the PWS. It must use quantitative terms whenever possible and must avoid qualitative adjectives to the maximum extent possible. Proposal volumes must not contain conflicting information or the proposal may be considered unrealistic and may be considered unacceptable.

1. Proposals shall not be classified. Proposals submitted in response to this solicitation must follow the format in paragraph d. below and contain the required proposal content for the respective Volume.

1. Proposals must be legible, in English, single- or double-spaced. The font must be no smaller than 10 point with normal (uncondensed) spacing. Text included within the headers/footers is excluded from the margin restrictions, and permitted to be smaller than 10 point font, provided it is legible. The page number, section number and corporate logo may extend into the one-inch margin. All other graphics shall stay within the one-inch allowable margin. All graphics should be single-spaced.

L-2. PROPOSAL CONTENT - SPECIFICS

L-2.1. VOLUME I - TECHNICAL PROPOSAL

Technical proposals must address all requirements identified in Section M, paragraph M-3. FACTOR I: TECHNICAL FACTORS/ SUBFACTORS. Technical proposals must be on pages formatted for 8 ½ by 11 inch paper with one-inch margins on all sides. The technical volume shall not exceed 250 pages, excluding cover pages, cover letters, table of contents, indices, or the Appendices (Appendix A – Resumes, Appendix B – Transition Plan, Appendix C – GPATS, Appendix D – Representations and Certifications.

Offerors are required to complete the solicitation as applicable, including a Cover Letter and provide all required Representations and Certifications. Further, the Offeror must demonstrate the ability and experience to implement all aspects of military banking operations including the products, services, and standards of the retail banking industry in the U.S. and OCONUS for each of the evaluation criteria set forth in Section M, “Evaluation Factors for Award.”

Proposals submitted in response to this RFP must consist of a technical proposal, with sections for Banking Operations; Program Governance; System, Hardware and Software Maintenance and Replacement and New Program Changes; and Transition Approach. The technical proposal shall not contain any contract price or cost information. The Offeror may state in the technical proposal that the price or cost information requested in Section L-2, Technical Information, is provided in the cost proposal.

1. The Cover Letter shall include the RFP number, date of submittal, the Offeror’s name, address, CAGE code, Unique Entity ID, phone number, and email address of POC who is authorized to contractually obligate the Offeror. The Cover Letter shall also include a statement that the Offeror understands the requirements specified and will meet the performance standards and requirements therein, and a statement that the Offeror does or does not take exception to any of the requirements contained in this RFP, and any interpretations, qualifications, or assumptions made by the Offeror concerning its proposal.

1. The SF 33, Solicitation, Offer, and Award, is being used for this solicitation, and must be provided as an Attachment to the Offeror’s Cover Letter. This form is used by the Government as an RFP and, upon submission by the Offeror, it becomes the Offeror's proposal. The Offer and Acceptance form the Contract; therefore, the following points must be strictly adhered to by the Offeror in submitting the proposal:

1. The SF 33 must be executed by a representative of the Offeror authorized to commit the Offeror to contractual obligations.

1. Under no circumstances make alterations or changes to the sf 33 or the related pages which are a part of the RFP and proposal packet. Complete those parts which require items such as price, place of performance, acknowledgements, etc., when such items are called for in the enclosed request for proposal. A place is provided to insert such information in the applicable Section of the RFP.

1. Resumes of Key Personnel (not included in the 250 page limit) shall be provided as Appendix A to the technical proposal. Resumes are limited to three pages per resume, and must be provided for the positions identified as “Key Personnel” in Section M.

1. Small Business Subcontracting Plan

1. FAR 52.2199 requires that the Offeror, submit a subcontracting plan, where applicable, which addresses subcontracting with small business concerns and small disadvantaged business concerns, which shall be included in and made a part of the resultant Contract.

1. Specific subcontracting plan requirements are listed in FAR 19.704. The subcontracting plan must include subcontracted services for home office operations (OCONUS operations are exempt from the subcontracting plan requirements). Plans which do not address all items listed therein are not acceptable.

1. Subcontracting plans shall have both percentage and dollar goals for subcontracting with small business concerns and small disadvantaged business concerns that are positive (e.g., greater than zero). See Attachment J-22 for the “DoD Checklist for Reviewing Subcontracting Plans.”

1. The Transition Plan (not included in the 250 page limit) as set forth in Section M-3, Subfactor 4 (Transition Plan) shall be provided as Appendix B to the technical proposal.

1. Government Product Accessibility Templates (GPAT) (not included in the 250 page limit). Offerors shall complete the GPATs as set forth in Section J, Attachments J-10, J-11, and J-12 and provide the completed GPATs as Appendix C to the technical proposal for items the Offeror proposes will be acquired over the term of the Contract as a result of contract performance. Refer see Section H-39 for additional information.

1. Offeror Representations and Certifications (not included in the 250 page limit). Offerors shall complete Representations and Certifications and provide as Appendix D to the technical proposal.

1. Status Of Forces Agreement (SOFA) ARTICLE XIV STATUS - JAPAN

Offerors seeking SOFA Article XIV status for itself and its employees shall submit the following with their proposal:

1. Proof that the contractor employee is a person ordinarily residing in the United States or a corporation organized under the laws of the United States or any state thereof and that its presence in Japan is solely for the purpose of executing contracts with the United States for the benefit of the United States armed forces;

and

1. Proof that contractor employees are United States nationals ordinarily residing in the United States and that their presence in Japan is solely for the purpose of performing work under contracts with the United States for the benefit of the United States armed forces.

L-2.2. VOLUME II - PAST PERFORMANCE

Proposals must address all requirements identified in Section M, paragraph M-4. FACTOR 2: PAST PERFORMANCE.

1. The Offeror shall include within their proposal a demonstration of experience with at least one and up to three contracts, business relationships, or similar contract-like instruments for the provision of services on directly related or similar federal, state, or local government contract vehicles, private contracts and/or subcontracts similar to this effort. (The information must be clear (d)whether the work by the Offeror was done as a prime contractor or a subcontractor on the effort). Offerors who describe similar contracts and subcontracts shall provide a detailed explanation demonstrating the similarity of the contracts to the requirements of the RFP. Past performance information (PPI) is limited to four pages per reference.

1. Contracts submitted to validate past performance shall be listed chronologically and should not include any contracts below the dollar thresholds listed below:

1. Offeror as prime or subcontract - $1 million

1. Offeror’s proposed subcontractor - $250,000

1. Offerors shall submit past performance information on proposed subcontractors who are to perform 10% or more of the proposed contract amount per year. Subcontractor past performance must be relevant to the work required under this RFP and to the work to be subcontracted.

1. Offeror References: Prior to sending to references, offerors shall complete Sections I and II of the Past Performance Questionnaire (PPQ) (see Section J, Attachment J-23). A copy of each PPQ sent to a reference shall be included in the Offeror’s Past Performance volume.

1. Past Performance Questionnaire. Offerors shall forward a copy of the PPQ (see Section J, Attachment J-23) to all references cited in their Past Performance volume. The cited references shall submit the completed PPQ to the DFAS Contracting Office Points of Contact shown below. Failure of the cited references to submit the PPQ may have an impact on an Offeror’s past performance rating, which may also impact contract award. Past Performance Questionnaires may be submitted by email to:

Ms. Dana King and Mr. William Mark Mayo at the email addresses shown below.

L-2.3. VOLUME III – COST/PRICE

Proposals must address all requirements identified in M-5. FACTOR 3: COST/PRICE. The Offeror's cost proposal shall include, but not necessarily be limited to, the following:

1. ATTACHMENT J-24 OMBP Cost_Pricing Matrix - Amendment 1 7 April 2022. Offerors must complete Attachment J-24 in its entirety (i.e., each worksheet must be completed within the Excel workbook). Offerors must provide a summary of the total program cost and fixed-fee for the base year and all nine one-year option periods, and the six month extension of services. Offerors are not required to submit cost information for any Bad Debt CLINs.

1. Additionally, Offerors must also ensure additional worksheets are provided if needed to present the following:

1. Identification of all costs related to any subcontracts; e.g., core application platforms/software/etc., network support, ATM channel, courier services, etc. Offerors shall identify all known first-tier subcontractors with anticipated subcontracts of $3 million or more.

1. Identification of charges for those products identified in accordance with the provisions of Sections C and J.

1. Cost Proposal Requirements-Home Office:

1. Offerors shall identify the location of their proposed Home Office and provide a brief summary of the functions to be performed at the Home Office.

1. Offerors shall provide a complete cost proposal, including fixed fee, to perform the identified home office functions.

1. Cost Proposal Requirements-MBF Locations:

Offerors shall provide a cost proposal (including fixed-fee) for the MBF regions identified in Attachment J-1. The OMBP regions are categorized (for cost/pricing purposes as: C-1 Germany/Netherlands, C-2 Korea/Diego Garcia, C-3 Japan/Okinawa, C-4 Italy, C-5 United Kingdom, C-6 Cuba & Honduras, and C-7 Kwajalein. Costs for locations identified in Attachment J-1 as “ATM Only” shall be included in the cost proposal for the MBF region in which the ATM is included. For example, the first OCONUS region identified in Attachment J-1 is European Theater - Germany/Netherlands, which has many “ATM Only” locations. The costs to operate these ATMs must be included in the proposal. However, the costs for the “ATM Only” locations must be separately identified in the applicable region’s proposal. All direct labor expenses shall be listed individually by position, by region and not be shown solely in the aggregate for each region. When direct labor expenses are based on local labor laws, an Offeror’s proposal shall indicate such labor laws.

1. Submission of the Offeror's most recently published and audited financial report.

1. Submission of the Offeror's current published company compensation policy.

1. Submission of the Offeror's current Foreign Severance Payment Plan proposed for the OMBP.

1. Submission of the Offeror's current list of insurance schedule/coverages (e.g., bankers bond, liability, etc.) deemed necessary for the program, including the type of insurance, limits of coverage, and deductibles; plus changes, if any, proposed for the OMBP (Reference Section H-8.b).

1. Pricing Information Submission:

1. Proposed direct and indirect costs must be properly chargeable, auditable, and trackable. Quoted costs shall be the Offeror's best estimate of the total cost of performance.

1. Show the hourly rate and total hours for each individual (if known) and the labor category. Indicate whether actual rates or escalated rates are used. If escalation is included, state the percent and rationale used.

1. Show the total cost of subcontracted items and indicate the basis for the amount proposed.

1. For the purposes of the cost realism analysis, offerors must provide the following cost/pricing information by geographical area:

1. A detailed breakdown of the salaries and wages at the MBFs. The breakdown shall include position titles, position descriptions, labor rates and/or salaries, a basis for escalation rates used for out years for both local nationals and U.S. dependents, the total number of FTEs at each position for each geographical area and all applicable calculations included in the proposed cost. Any expatriates shall be clearly identified as such.

1. A detailed breakdown of the salaries and wages at the home office and district offices. The breakdown shall include position titles, position descriptions, labor rates and/or salaries, a basis for escalation rates used for out years, the total number of FTEs at each position for each location and all applicable calculations included in the proposed cost. Any expatriates shall be clearly identified as such.

1. In support of total communications, equipment and software cost amounts proposed, provide a detailed itemized cost breakdown for all items proposed, including descriptions, unit price/cost and projected quantities by geographical area. Individual items costing less than $1,000 each may be included as an aggregate in an “Other” category.

1. Offerors shall propose a fixed-fee amount which, as the term applies, is an amount which, once negotiated, does not vary with actual cost. However, changes due to increases/decreases in the number of MBFs/ATMs being operated may require a re-negotiation of the fixed-fee. Items typically excluded from the fixedfee base may include, but are not limited to, expenses associated with: travel and transportation, equipment acquisitions (by lease or purchase), facility renovations, interest, and losses or shortages.

L-3. MISCELLANEOUS PROPOSAL INSTRUCTIONS

1. Products and Services. For the purposes of this solicitation, the Offerors shall base its proposal on those products and services and miscellaneous provisions identified in Section C.

b. Charge for Products and Services. For the purposes of this solicitation, The Offeror shall use the charges, fees, and rates located at Section J, Attachments J-6/6a. In addition, the Offeror shall use data provided in the January 2022 DoD Program Management Summary Report (REDACTED) in developing their proposal (Reference Section J, Attachment J-17).

c. Reporting Requirements. For the purposes of this solicitation, the Offeror shall base its proposal on the reporting requirements identified in Section F. Alternatives to improve both management and financial reporting are encouraged.

d. Locations of MBFs and Supporting Activities. For purposes of this solicitation, The Offeror’s proposal shall be based on the MBF Operating Locations set forth in Section J, Attachment J-1 and the MBF Operating Hours set forth in Section J, Attachment J-2.

e. Collection of Bad Debts. For the purposes of this solicitation, The Offeror shall base its proposal on the collection requirements and procedures identified in Sections C and G. Actual bad debt losses will be reimbursed by the Government in accordance with Section C. Offerors are not required to include amounts for bad debt loss in their proposal.

f. Offerors shall use the Foreign Currency Exchange Rates provided in Section J, Attachment J-7, in preparing their proposal.

g. Offerors shall use the Information Systems Architecture Overview and ATM Lifecycle Information provided in Section J, Attachments J-18, J-19, and J-20 in preparing their proposal.

i. Offerors are required to provide insurance coverage amounts for the categories identified in the table at Section H-8b.

j. Offerors proposing any government property in addition to that listed in Section J, Attachment J-16, “GOVERNMENT PROPERTY” shall identify this in a proposed revision to J-16.

L-4. EVALUATION OF OPTION YEARS

The Government will evaluate cost/price by adding proposed cost/prices for all CLINs (base year and all option years as well as the six-month extension under FAR 52.217-8, as applicable) to arrive at the total evaluated price (TEP). Evaluation of all options shall not obligate the Government to exercise the option(s).

L-5. FIXED FEE

1. Except as may be explicitly provided for elsewhere in the resultant Contract, compensation to the Contractor shall be limited to a fixed fee.

1. In accordance with Section G entitled “Fixed-Fee Summary,” a fixed fee shall be paid in equal monthly installments.

L-6. CERTIFICATION OF COST OR PRICING DATA

If a resulting contract meets the criteria expressed in FAR 15.403-4, and for submission of certified cost or pricing data, the Contractor shall be required to submit one completed certificate as soon as practicable after agreement is reached on the contract price.

L-7. GOVERNMENT PROPERTY AND GOVERNMENT FURNISHED PROPERTY

1. The Government contemplates furnishing all overseas real property facilities, office furniture, and office equipment necessary to provide the banking products and services specified in the solicitation. A listing of the government property to be provided is set forth in Section J, Attachment J-16.

1. All office furniture and office equipment currently in use in the MBFs is determined to be government property (see Section J, Attachments J-16 [Government Property] and J-19 &20 [ATMs]). The items identified as government property may/may not be sufficient to equip the stateside home office. If additional items other than those listed in Attachment J-16 are required, the additional items must be identified in the cost proposal.

1. Daytoday supply items necessary to provide banking products and services will not be furnished.

1. The Offeror shall set forth in its technical proposal a listing of additional furniture and office or automation equipment required, if any. The need for such additional furniture and equipment shall be fully justified.

L-8. AVAILABILITY OF EQUIPMENT/SOFTWARE

The equipment/software proposed must have been formally announced for marketing purposes on or before the closing date of the solicitation and/or be capable of a demonstration as specified within this solicitation.

L-9. ACCEPTANCE OF PROPOSALS

1. The Government reserves the right to consider as acceptable only those proposals submitted in accordance with all technical requirements set forth or referenced in this solicitation and which demonstrate an understanding of the scope of the requirement.

1. ALTERNATIVE PROPOSAL. Offerors may submit proposals that depart from stated requirements. Such proposals shall clearly identify why the acceptance of the proposal would be advantageous to the Government. Any deviations from the terms and conditions of the solicitation, as well as the comparative advantage to the Government, shall be clearly identified and explicitly defined. The Government reserves the right to amend the solicitation to allow all offerors an opportunity to submit revised proposals based on the revised requirements.

1. ALTERNATIVE LINE ITEM PROPOSAL

1. The Government recognizes that the line items established in this solicitation may not conform to the Offeror's practices. Failure to correct these issues can result in difficulties in acceptance of deliverables and processing payments. Therefore, the Offeror is invited to propose alternative line items for which bids, proposals, or quotes are requested in this solicitation to ensure that the resulting contract is economically and administratively advantageous to the Government and the Offeror.

1. The Offeror may submit one or more additional proposals with alternative line items, provided that alternative line items are consistent with subpart 4.10 of the Federal Acquisition Regulation. However, acceptance of an alternative proposal is a unilateral decision made solely at the discretion of the Government. Offers that do not comply with the line items specified in this solicitation may be determined to be nonresponsive or unacceptable.

L-10. NEWS RELEASE

News releases pertaining to this acquisition shall not be made without prior approval of the Contracting Officer.

L-11. INCURRING COSTS

The Government is not liable for any costs incurred by the Offeror(s) in submitting Offers in response to this solicitation.

The following have been deleted:

SECTION M - EVALUATION FACTORS FOR AWARD

EVALUATION

M-1. GENERAL INFORMATION - EVALUATION FACTORS AND BASIS OF AWARD

1. This is a competitive source selection conducted in accordance with FAR Subpart 15.3. This competitive best value selection will be conducted using a best value tradeoff selection process tailored to the requirements and particulars of the DoD OMBP Performance Work Statement (PWS) and modeled after best value source selection procedures and principles in FAR Part 15 and DoD Source Selection Procedures (https://www.acq.osd.mil/dpap/policy/policyvault/USA004370-14-DPAP.pdf) identified in DFARS Subpart 215.3.

1. One award will be made as a result of this solicitation to the Offeror who is deemed responsible in accordance with FAR Part 9, as supplemented, and whose proposal conforms to the solicitation’s requirements (to include all stated terms, conditions, representations, certifications, and all other information required by the solicitation instructions), and best suited to fulfill the Government’s requirement. The tradeoff process allows for tradeoffs between non-cost factors and price and allows the Government to accept other than the lowest priced proposal or other than the highest technically rated proposal to achieve a best value contact award.

1. The Government intends to evaluate proposals and award a predominantly Cost-Plus-Fixed-Fee (CPFF) contract.

M-2. EVALUATION FACTORS

Proposals will be evaluated against the three following factors:

1. Factor 1: Technical Approach

1. Subfactor 1: Banking Operations

1. Subfactor 2: Program Governance

1. Subfactor 3: System, Hardware, and Software Maintenance and Replacement and New Program Changes

1. Subfactor 4: Transition Approach

1. Factor 2: Past Performance

1. Factor 3: Cost/Price

Technical Approach Subfactors are equal in importance. Technical Approach is significantly more important than Past Performance. When combined, Technical Approach and Past Performance are significantly more important than Cost/Price.

Proposals will be evaluated by technical, cost/price, and past performance. Technical will be evaluated and assessed at the Subfactor level based on the criteria identified in Section M-3. Past performance will be evaluated using a confidence assessment based on the criteria in Section M-4. Cost/price will be evaluated to determine if it is fair and reasonable based on the criteria in Section M-5.

In the event all Offers are rated essentially equal, the lowest priced Offer will be selected as the best value to fulfill the Government’s need.

M-3. FACTOR 1: TECHNICAL APPROACH

M-3.1. FACTOR 1: TECHNICAL FACTORS/SUBFACTORS

1. Each proposal shall, at a minimum, address each of the four Subfactors as they apply to the OMBP PWS. Technical Subfactors identify the requirements that are key to successful performance. The technical proposals will be evaluated to determine the extent of the Offeror's understanding of the Government's requirements. Subfactors 1 - 4 will be rated as “Outstanding,” Good,” “Acceptable,” “Marginal,” or “Unacceptable” as defined in Section M-3.2

1. A rating of “Unacceptable” for one or more Subfactors will constitute an overall rating of “Unacceptable” for the technical evaluation and the proposal will be deemed unawardable.

1. All technical proposals received will be evaluated against the evaluation criteria set forth in Sections M-3.1.e. and M-3.2.

1. The following Factor/Subfactors will be used for technical evaluations:

Factor 1: Technical

1. Subfactor 1: Banking Operations

1. Banking Operations to include overseas operations: Demonstrated experience in providing banking services at geographically dispersed locations. The Offeror must discuss its corporate experience in providing banking services at widely disbursed locations and how it supports those locations with central office tasks/functions. The Offeror must also discuss how it manages ATM networks to include repair and replacement. Additionally, the Offeror must discuss their experience in providing banking services in an overseas environment, if applicable.

1. Key Personnel: The Offeror must submit resumes on the following personnel: Home Office Senior Manager, Contract Manager, Operations Manager, Chief Financial Officer and any other position that is deemed key by the Offeror. The Offeror’s proposed staff’s experience, training, certifications, and education are relevant and appropriate for the particular position.

1. Staffing Plan: The Offeror must provide a plan for initially hiring and retaining a qualified workforce. The plan shall identify all required functions to be performed and must include an organizational chart with management clearly identified. The plan must address the Offeror’s process for setting the qualifications and salaries as well as the process for filling open positions. In addition, the Offeror shall include a quality control plan for staffing plan adherence. Hiring procedures that include a widely dispersed recruiting methodology may be rated more highly.

The Offeror’s plan presents an efficient and realistic approach to staffing a workforce to meet contract requirements. The plan must address the inherent weakness of a cost type contract (lack of a contractual incentive to control cost growth) and present a viable way for the Program Management Office to control costs over time within the staffing category of expenses.

1. Subfactor 2: Program Governance

1. Cost Control: This factor will assess the degree to which the Offeror proposes specific contractual terms and process methodologies that include Program Management Office involvement and collaboration in decision making matters that result in increased DoD ability to control costs.

Terms identified by the Offeror provide the DoD discretion over decision making matters related to controlling program costs.

1. Interaction with DFAS Program Management Office (PMO): This factor will assess the degree to which the Offeror provides specific contractual terms that facilitate communication and coordination between the Offeror and the DoD as well as provide awareness of day-to-day operations and significant events.

The Offeror’s terms provide visibility of issues involving contract management, PMO decision making opportunity, and oversight of implementation of DFAS direction.

1. Small Business Participation: This factor will assess the degree to which the Offeror identifies small business participation objectives and percentage goals for work to be performed by small businesses.

The Offeror provides an applicable breakdown of goals for various categories of small business concerns (e.g., small business, small disadvantaged business, historically underutilized business zone small business, etc. for home office operations).

1. Subfactor 3: System, Hardware, and Software Maintenance and Replacement and New Program Changes

1. Ability to maintain systems, hardware, and software and plan and execute lifecycle replacements: The Offeror shall provide documentation detailing how they maintain systems, hardware, and software. The Offeror shall provide documentation detailing how they plan for, maintain, and execute lifecycle replacements of systems, hardware, and software. The Offeror shall provide a plan to maintain working versions of OMBP systems, hardware, and software, to include proposed lifecycle replacement plans and associated timelines.

1. Ability to plan and implement program changes: The Offeror shall provide documented evidence of how they have planned and implemented changes to their operations. During the life of this Contract, the Contractor will be required to complete projects that may require changing banking products and/or services, implementing new technology, installing and removing ATMs, and opening/closing banking locations in existing locations or opening/closing banking locations in new locations. Thus, offerors need to demonstrate how they have run similar projects and the results of those projects. Offerors must explain how they plan and implement projects by providing documented evidence of projects previously completed, to include cost and schedule information.

Offeror examples must follow generally accepted project management standards, activity produced intended results, and actual project costs and schedule are identified and compared to planned costs and schedule.

1. Subfactor 4: Transition Approach.

Transition Plan: The Offeror shall provide a project plan (with associated schedules) that identifies all tasks and subtasks and respective durations necessary to minimize disruption during the transition period upon award. The plan shall specifically explain how the Offeror will successfully complete tasks and activities with relationships between tasks identified, a critical path identified, and identify resources required. The Offeror’s Transition proposal shall not exceed six months (180 consecutive days) to accomplish. (Note: Actual transition start date will be determined by the Contracting Officer following contract award). The Offeror shall provide a project plan (with associated schedules) that identifies all tasks and subtasks and respective durations necessary to minimize disruption during the transition out period at the end of the Contract term.

M-3.2. TECHNICAL EVALUATION ADJECTIVAL RATINGS – COMBINED TECHNICAL/RISK RATING

1. For Technical Approach, each Offeror’s proposal will receive one adjectival rating based on the technical/risk rating descriptions in Table 1. The combined technical/risk rating includes consideration of risk in conjunction with the strengths, weaknesses, significant weaknesses, and deficiencies in determining technical ratings. Technical evaluation will be based on the adjectival ratings in Table 1 below with narrative statements providing strengths, weaknesses, significant weaknesses and deficiencies, as applicable, of each proposal for all four Subfactors. A comparative analysis (comparing Offeror proposals to one another) of Table 1 ratings will be conducted amongst the proposals for all four Subfactors.

TABLE 1 – SUBFACTOR TECHNICAL/RISK RATINGS

DESCRIPTION

1. EVALUATION DEFINITIONS.

1. The following definitions shall be used in determining the deficiencies, strengths, weaknesses and significant weaknesses of each proposal, as applicable.

1. Deficiency: A material failure of a proposal to meet a Government requirement or a combination of significant weaknesses in a proposal that increases the risk of unsuccessful contract performance to an unacceptable level. See FAR 15.001.

1. Strength: An aspect of an Offeror's proposal that has merit or exceeds specified performance or capability requirements in a way that will be advantageous to the Government during contract performance.

1. Weakness: A flaw in the proposal that increases the risk of unsuccessful contract performance. See FAR 15.001.

1. Significant Weakness: A flaw in the proposal that appreciably increases the risk of unsuccessful contract performance. See FAR 15.001.

1. The following descriptions shall be used in determining levels of risk within each proposal, as applicable.

1. Low: Proposal may contain weakness(es) which have little potential to cause disruption of schedule, increased cost or degradation of performance. Normal contractor effort and normal government monitoring will likely be able to overcome any difficulties.

1. Moderate: Proposal contains a significant weakness or combination of weaknesses which may potentially cause disruption of schedule, increased cost or degradation of performance. Special contractor emphasis and close government monitoring will likely be able to overcome difficulties.

1. High: Proposal contains a significant weakness or combination of weaknesses which is likely to cause significant disruption of schedule, increased cost or degradation of performance. Is unlikely to overcome any difficulties, even with special contractor emphasis and close government monitoring.

1. Unacceptable: Proposal contains a material failure or a combination of significant weaknesses that increases the risk of unsuccessful performance to an unacceptable level.

***M-4. FACTOR 2: PAST PERFORMANCE.

1. In accordance with DoD Source Selection Procedures, the Government will evaluate recency and relevancy, and review quality to establish one performance confidence assessment rating for each Offeror. The past performance (PP) evaluation will be used to assess the Offeror’s probability of meeting the solicitation requirements. PP will be assessed based on a holistic approach of factors such as scope, magnitude, and complexity as well as how well they have performed similar work for their customers.

1. The information submitted by the Offeror and information obtained from other sources available to the Government such as the Contractor Performance Assessment and Reporting System (CPARS) may be used for this evaluation. The Government reserves the right to obtain information relative to present and past performance on its own. In addition, information provided in Past Performance Questionnaires (PPQ) (Section J, Attachment J-23) from the Offeror and the Offeror’s references may be used to evaluate PP for this evaluation.

1. The prime Offeror’s past performance is more important than the past performance evaluations of the significant/critical subcontractors. Past performance of significant and/or critical subcontractors will be considered to the extent warranted by the subcontractor's involvement in the proposed effort. Subcontractor Consent: Past performance information pertaining to a subcontractor cannot be disclosed to the prime contractor without the subcontractor’s consent. Provide a letter, as an additional Attachment, from each subcontractors that will perform significant aspects of this requirement, consenting to the release of their past performance information to the prime contractor. Consent letters do not count toward page limitations.

1. The Offeror must provide the information requested above for past performance evaluation or affirmatively state that it possesses no relevant, directly related or similar past performance experience.

1. The following aspects will be used in assessing past performance:

M-4.1. FACTOR 2: PAST PERFORMANCE

1. Recency: The Government will only evaluate “Recent” efforts accomplished by the Offeror for relevancy. A contract, business relationship, or similar contract-like instrument for the provision of services is considered to be recent if it occurred in the previous 36 months of the issuance date of this solicitation. The past performance information obtained during the evaluation of past performance will be used to assign a “Past Performance Recency Rating” in accordance with Table 2A.

1. Relevancy: Aspects of relevancy include, but are not limited to, the following: similarity of product/service/support, complexity, dollar value, contract type, use of key personnel, and extent of subcontracting/teaming. The Government will use Past Performance Questionnaires, discussions with past performance references identified in the Offeror’s proposal, and the CPARS, where relevant, to determine the overall relevancy of an Offeror’s past performance. The past performance information obtained during the evaluation of past performance will be used to assign a “Past Performance Relevancy Rating” in accordance with Table 2B.

1. Quality: The Government will use Past Performance Questionnaires *(See updated J-23 – July 14, 2022)), discussions with past performance references identified in the Offeror’s proposal, the CPARS, where relevant, to determine the overall quality of an Offeror’s past performance. The past performance information obtained during the evaluation of past performance will be used to determine quality of service and assess the overall “Confidence Assessment Rating” in accordance with Table 2C.

M-4.2. FACTOR 2: PAST PERFORMANCE EVALUATION RATINGS

1. The past performance evaluation results in an assessment of an Offeror’s probability of meeting the solicitation requirements. The evaluation team will review past performance information and determine the quality and usefulness as it applies to the performance confidence assessment. In conducting a performance confidence assessment, each Offeror shall be assigned one of the ratings in each of the following tables:

TABLE 2A - PAST PERFORMANCE RECENCY EVALUATION

ADJECTIVAL RATING

DESCRIPTION

TABLE 2B - PAST PERFORMANCE RELEVANCY EVALUATION

ADJECTIVAL RATING

DESCRIPTION

Very Relevant Present/past Performance effort involved essentially the same scope and magnitude of effort and complexities this solicitation requires.

Relevant Present/past Performance effort involved similar scope and magnitude of effort and complexities this solicitation requires.

Not Relevant Present/past Performance effort involved little or none of the scope and magnitude of effort and complexities this solicitation requires.

TABLE 2C - PAST PERFORMANCE CONFIDENCE ASSESSMENT RATING

Substantial Confidence Based on the Offeror’s recent/relevant performance record, the Government has a high expectation that the Offeror will successfully perform the required effort.

Satisfactory Confidence Based on the Offeror’s recent/relevant performance record, the Government has a reasonable expectation that the Offeror will successfully perform the required effort.

Neutral Confidence No recent/relevant performance record is available or the Offeror’s performance is so sparse that no meaningful…