Attachment 12 - Quality Assurance Surveillance Plan.pdf

Quality Assurance Surveillance Plan

Contracting and Logistics Department

Portsmouth Naval Shipyard

Kittery, ME 03904

Attachment 13 - Quality Assurance Surveillance Plan

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Demolition, transport, and disposal of the Dry Dock # 2 Refueling Complex

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) is a Government developed and applied document used to make sure that systematic quality assurance methods are used in the administration of the Performance Based Service Contract (PBSC) standards included in this contract and in subsequent task orders issued there under. The intent is to ensure that the

Contractor performs in accordance with performance metrics set forth in the contract documents, that the Government receives the quality of services called for in the contract and that the Government only pays for the acceptable level of services received.

2. AUTHORITY

Authority for issuance if this QASP is provided under FAR 52.212-4(a), Inspection/Acceptance, and FAR 52.212-4(m), Termination for cause and documentation called for in the contract to be accomplished by the Contracting Officer or his duly authorized representative.

3. SCOPE

The QASP is put in place to provide Government surveillance oversight of the Contractor’s quality control efforts to assure that they are timely, effective and are delivering the results specified in the contract or task order. The QASP is not a part of the contract nor is it intended to duplicate the Contractor’s Management Plan.

4. GOVERNMENT RESOURCES

The following definitions for Government resources are applicable to this plan:

Contracting Officer - A person duly appointed with the authority to enter into, administer, or terminate contracts and make related determinations and findings on behalf of the Government.

Contracting Officer's Representative (COR)/Alternate Contracting Officer's Representative (ACOR) - Individual designated in writing by the Contracting Officer to act as his authorized representative to assist in administering a contract.

The source and authority for a COR is the Contracting Officer. COR limitations are contained in the written letter of appointment.

5. RESPONSIBILITIES

The Government resources shall have responsibilities for the implementation of this QASP as follows:

Contracting Officer – The Contracting Officer ensures performance of all necessary actions for effective contracting, ensures compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. It is the Contracting Officer that assures the Contractor receives impartial, fair, and equitable treatment under the contract. The Contracting Officer is ultimately responsible for the final determination of the adequacy of the

Contractor’s performance.

Quality Assurance Surveillance Plan

Contracting and Logistics Department

Portsmouth Naval Shipyard

Kittery, ME 03904

Attachment 13 - Quality Assurance Surveillance Plan

Contracting Officer's Representative (COR)/Alternate Contracting Officer's Representative (ACOR) - The COR is responsible for administration of Demolition, transport, and disposal of the Dry Dock # 2 Refueling Complex and assures proper Government surveillance of the Contractor's performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government's behalf. Any changes that the Contractor deems may affect contract, price, terms, or conditions shall be referred to the Contracting Officer for action. The COR will serve as the Quality Assurance Evaluator (QAE).

6. METHODS OF QUALITY ASSURANCE SURVEILLANCE

The below listed methods of surveillance shall be used in the administration of this QASP.

Customer Feedback – Customer feedback may be obtained from random customer complaints. Naval Supply Systems form 1343 will be made available by the Surveillance POCs for the patrons. Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed and must be forwarded to the POCs.

Inspections – Each phase of the services rendered under the contract is subject to Government inspection during the

Contractor’s operations and after completion of a task. Inspections may be routine functions performed by the Surveillance

POCs. Government inspections may be conducted in an unannounced manner. The Contracting Officer shall maintain a

Contract Discrepancy Report (CDR), a copy of which will be provided to the Contractor. Within three days, the Contractor shall reply in writing to CDR(s) by stating reason(s) for unsatisfactory performance(s) and shall identify the corrective action(s) that will be taken to prevent recurrence(s).

7. IDENTIFIED QUALITY ASSURANCE SURVEILLANCE ITEMS

The following PBSC items are identified within the Solicitation and are to be monitored under this QASP.

Demolition, transport, and disposal of the Dry Dock # 2 Refueling Complex

Performance Standard – Quality – The contractor is required to provide all deliverables IAW the SOW.

Contractor to provide 98% Acceptable Quality Level (AQL), with less than 2% of any document requiring revision.

Responsiveness – Contractor’s ability to respond to customer requests on-demand as well as the approach used to resolve problems.

Maximum Error Rate – Quality – 2%

Responsiveness – 0%

7. DOCUMENTATION

The COR will, in addition to providing documentation to the Contracting Officer, maintain a complete Quality Assurance file. All such records will be retained for the life of this contract. Information in the Quality

Assurance file will be considered when completing the annual Contractors Performance Assessment Reporting Systems report.