N00244-13-R-0039_FBO.pdf

CODE

(Hour)

PAGE(S)

until 11:00 AM local t ime 20 Aug 2013

X

A X B X C

D

EX

X G F 50 - 52

53 - 56 H 57 - 59 roman.bech@navy .mil

RATING PAGE OF PAGES

7. ISSUED BY

(Date)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

Previous Edition is Unusable 33-134 STANDARD FORM 33 (REV. 9-97)

Prescribed by GSA FAR (48 CFR) 53.214(c)

1 59

(If other than Item 7)

15A. NAME 16. NAME AND TITLE OF PERSON AUTHORIZED TO

AND

ADDRESS SIGN OFFER (Type or print)

OF

OFFEROR

AMENDMENT NO. DATE

15B. TELEPHONE NO (Include area code) 17. SIGNATURE15C. CHECK IF REMITTANCE ADDRESS

IS DIFFERENT FROM ABOVE - ENTER

SUCH ADDRESS IN SCHEDULE.

18. OFFER DATE

1. THIS CONTRACT IS A RATED ORDER

UNDER DPAS (15 CFR 700)

2. CONTRACT NO.

N00244 8. ADDRESS OFFER TO

See Item 7

9. Sealed offers in original and 1 copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if handcarried, in the depository located in

CAUTION - LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and

See Solicitation Section L conditions contained in this solicitation.

10. FOR INFORMATION

CALL:

A. NAME (NO COLLECT CALLS)

ROMAN M. BECH 619-556-5323

11. TABLE OF CONTENTS

SOLICITATION/ CONTRACT FORM

SUPPLIES OR SERVICES AND PRICES/ COSTS

2 - 4

X I CONTRACT CLAUSES

DESCRIPTION/ SPECS./ WORK STATEMENT X

PACKAGING AND MARKING

5 - 29 J LIST OF ATTACHMENTS

INSPECTION AND ACCEPTANCE

DELIVERIES OR PERFORMANCE

31 X K REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

CONTRACT ADMINISTRATION DATA 32 - 36 X

SPECIAL CONTRACT REQUIREMENTS

OFFER (Must be fully completed by offeror) X M

L INSTRS., CONDS., AND NOTICES TO OFFERORS

EVALUATION FACTORS FOR AWARD

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

is inserted by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the designated point(s), within the time specified in the schedule.

13. DISCOUNT FOR PROMPT PAYMENT

(See Section I, Clause No. 52.232-8)

14. ACKNOWLEDGMENT OF AMENDMENTS

(The offeror acknowledges receipt of amendments

AMENDMENT NO. DATE

to the SOLICITATION for offerors and related documents numbered and dated):

FACILITY

12. In compliance with the above, the undersigned agrees, if this offer is accepted within calendar days (60 calendar days unless a different period

SOLICITATION, OFFER AND AWARD

X

(X) SEC. DESCRIPTION (X) SEC. DESCRIPTION PAGE(S)

PART I - THE SCHEDULE

26. NAME OF CONTRACTING OFFICER (Type or print) 27. UNITED STATES OF AMERICA 28. AWARD DATE

EMAIL:TEL: (Signature of Contracting Officer)

CODE CODE

B. TELEPHONE (Include area code) C. E-MAIL ADDRESS

AWARD (To be completed by Government)

19. ACCEPTED AS TO ITEMS NUMBERED 20. AMOUNT 21. ACCOUNTING AND APPROPRIATION

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

10 U.S.C. 2304(c)( ) 41 U.S.C. 253(c)( ) (4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN ITEM

24. ADMINISTERED BY (If other than Item 7) CODE 25. PAYMENT WILL BE MADE BY CODE

PART IV - REPRESENTATIO NS AND INSTRUCTIO NS

PART III - LIST O F DO CUMENTS, EXHIBITS AND O THER ATTACHMENTS

37 - 48

PART II - CO NTRACT CLAUSES

NAVSUP FLC SAN DIEGO

REGIONAL CONTRACTS (CODE 200)

3985 CUMMINGS ROAD

SAN DIEGO CA 92136-4200

FAX:

TEL:

FAX:

TEL:

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

SOLICITATION

6. REQUISITION/PURCHASE NO.

N0025914RCB0001

5. DATE ISSUED

26 Jul 2013

4. TYPE OF SOLICITATION

SEALED BID (IFB)

NEGOTIATED (RFP)

[ X ]

3. SOLICITATION NO.

N00244-13-R-0039

Section B - Supplies or Services and Prices

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months

CAFETERIA SERVICES - BASE YEAR

FFP

MESS ATTENDANT SERVICES TO INCLUDE CLEANING, DISHWASHING,

AND CASHIERING SERVICES PERFORMED IN SUPPORT OF THE DINING

FACILITIES LOCATED WITHIN NAVAL MEDICAL CENTER (NMC), SAN

DIEGO, CA.

FOB: Destination

MILSTRIP: N0025914RCB0001

PURCHASE REQUEST NUMBER: N0025914RCB0001

NET AMT

0002 12 Months

OPTION CAFETERIA SERVICES - OPTION YEAR 1

FFP

MESS ATTENDANT SERVICES TO INCLUDE CLEANING, DISHWASHING,

AND CASHIERING SERVICES PERFORMED IN SUPPORT OF THE DINING

FACILITIES LOCATED WITHIN NAVAL MEDICAL CENTER (NMC), SAN

DIEGO, CA.

FOB: Destination

0003 12 Months

OPTION CAFETERIA SERVICES - OPTION YEAR 2

FFP

MESS ATTENDANT SERVICES TO INCLUDE CLEANING, DISHWASHING,

AND CASHIERING SERVICES PERFORMED IN SUPPORT OF THE DINING

FACILITIES LOCATED WITHIN NAVAL MEDICAL CENTER (NMC), SAN

DIEGO, CA.

0004 12 Months

OPTION CAFETERIA SERVICES - OPTION YEAR 3

FFP

MESS ATTENDANT SERVICES TO INCLUDE CLEANING, DISHWASHING,

AND CASHIERING SERVICES PERFORMED IN SUPPORT OF THE DINING

FACILITIES LOCATED WITHIN NAVAL MEDICAL CENTER (NMC), SAN

DIEGO, CA.

0005 12 Months

OPTION CAFETERIA SERVICES - OPTION YEAR 4

FFP

MESS ATTENDANT SERVICES TO INCLUDE CLEANING, DISHWASHING,

AND CASHIERING SERVICES PERFORMED IN SUPPORT OF THE DINING

FACILITIES LOCATED WITHIN NAVAL MEDICAL CENTER (NMC), SAN

DIEGO, CA.

Section C - Descriptions and Specifications

Performance Work Statement --- Descriptions and Specifications

“The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Galley Services via a secure data collections site. The contractor is required to completely fill in all required data fields using the following web address:

http://www.ecmra.mil/

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the Help desk link at http:://www.ecmra.mil”

1. GENERAL: This is a service contract to provide personnel, supervision, supplies and other items and services necessary to perform the cleaning, cashier, and operation of the sculleries defined in this Performance Work Statement (PWS), except as specified in Section C-3 as Government furnished property and services at Nutrition Management Department, Building 1, Naval Medical Center, San Diego (NMCSD), CA 92134.

1.1 Description of Services/Introduction:

The quality of service provided by the Contractor is expected to meet or exceed the current recognized standards established by The Joint Commission and all applicable provisions of law of all Government authorities pertaining to regulation of food service personnel, medical treatment facilities, workplace safety and the regulations and standards of Nutrition Management Department and Naval Medical Center San Diego. The Contractor shall adhere to and comply with all Department of Navy, Bureau of Medicine and Surgery and Naval Medical Center (NMC) instructions and notices which may be in effect during the term of the contract. See section 6.0 of this PWS.

1.2 Background: Services requested have been contracted for the past 15 years allowing for continuity of performance during periods when military staffing has been reduced for deployment or other scenarios.

1.3 Objectives:

a) Cleaning and sanitizing of cafeteria, dining room, serving lines and self-serve areas, scullery, pot & pan room, rear platform, passageways, lavatories, offices, front platform and walkway/entryway spaces, staging and storage areas shown in Technical Exhibit 3. This includes the furnishings (inside and outside), equipment and patient carts in these spaces.

b) Cleaning and sanitizing of all partitions, floors, drains, walls, baseboards, ceilings, louvers, vents, fans, doors (interior and exterior), furniture, fixtures, bright work, windows/glass (interior and exterior) and food service equipment in assigned areas.

c) Cleaning and sanitizing dining ware and food preparation items using scullery and pot & pan equipment.

d) Distributing clean food service equipment, utensils, dinnerware, condiment containers, carts and trays for the gallery, dining room and patient use to point of use before, during and after each meal service.

e) Policing all tables during meal periods to ensure continuous cleanliness and availability for use by patrons. This includes bussing all tables of materials not cleared by customers in all dining areas. Contractor can expect to bus no more than 1% of patron trays in cafeteria dining areas.

f) Cashiering for all meal periods and cash collection for after-hours meals for hospital patients and guests.

For meal periods, man cash registers thirty minutes prior to lunch only (including Thanksgiving and Christmas days), during meals, and ten minutes after all galley meal hours. Contractor Supervisors/ http://www.ecmra.mil/ designees shall accept payment for special and/or guest meals after meals service hours but only during Contractor normal working hours.

g) Obtaining beverages and paper products from storage for meal service and ensuring that the areas are replenished in a timely fashion during meal service.

h) Place all condiments on tables and serving areas before meals and remove all items at end of meal service and place in proper storage area.

i) Practice environmental compliance by properly collecting/disposing recyclable products collected from meal service, food waste collected for the utilization of compost, minimizing trash and utilizing environmentally safe chemicals in the cleaning process

1.4 Scope: These specifications require Contractor performance of all actions necessary and proper for, or incidental to, the contracted functions. Anything not directly specified, but necessary to the carrying out of the intent of this contract, and the complete and proper execution of the services, shall be performed by the Contractor as if it had been specifically described. Should equipment problems or unusual circumstances require alternative methods of accomplishing the tasks in this contract, the Contractor shall continue to perform required functions. The estimated quantities of work are contained in Technical Exhibits 2a and 2b.

1.5 PERSONNEL

1.2.1 General: The Contractor shall furnish managerial, administrative, and direct labor personnel to accomplish all work required. The work force shall be adequately trained and under the Contractor’s supervision at all times. An on-site manager shall be assigned as a full-time (40-hour work week on the job) manager with authority to manage the entire operational contract work force. In the absence of the on-site manager, a designated supervisor or lead food service worker shall be placed in charge of operations. The Contractor shall notify the COR of any planned or actual changes, additions or reductions in the identity or number of key personnel positions: On-Site Manager, Alternate Manager, Supervisors or Lead Food Service Workers. The qualifications for on-site personnel are:

1.5.2 On-Site Manager: This individual is responsible for the overall management and coordination of the

Contractor’s workforce for this contract and shall act as the central point of contact with the Government.

He/she shall not (except in emergencies) perform duties of service employees. Minimum qualifications for this position are at least 1 year of working experience in government/commercial galley/kitchen and dining room facilities with equipment and operations equivalent to that involved in the performance of this contract. Experience with administering Joint Commission standards as related to Food Service and evidence of complying with Joint Commission Standards. A minimum of 1 year of such work experience shall have been as a manager over such work force.

1.5.2.1 The on-site manager or designated alternate shall be available during normal duty hours to meet on the installation with Government personnel designated by the Contracting Officer or COR to discuss problem areas. After normal operating hours, the manager or designated alternate shall be available within 3 hours.

One or more of the Contractor’s key personnel shall be present at the food service facility under this PWS during all hours contract employees are working.

1.5.2.2 All key personnel shall be fluent in the English language and able to read, write, and effectively communicate in it.

1.5.3 Other Contractor personnel requirements are:

1.5.3.1 All personnel shall be able to speak and understand the English language and are expected to be healthy, trustworthy, competent and well qualified for their work.

1.5.4 Cashiers shall be able to read, write, speak and understand the English language, shall be able to effectively utilize mathematical concepts, such as addition, subtraction, division and multiplication, and shall be able to effectively operate Government-furnished cashiering equipment.

1.5.5 Uniforms: Contractor personnel shall wear uniforms and safety shoes supplied by the Contractor while on duty.

1.5.5.1 Uniforms shall be well fitting, laundered, and of good repair. Employees shall wear a clean uniform each day.

1.5.5.2 Uniforms shall not contain commercial advertising except that hats or name tags may contain the

Contractor’s company name.

1.5.5.3 The Contractor is responsible for cleaning, replacing and laundering of contractor employee uniforms.

1.5.5.4 Open-toed shoes, sandals and heels higher than 2 inches, shall not be worn. All shoes shall have non-skid soles to minimize slippage on wet floors, be of sturdy construction and cover the foot to meet sanitation and safety requirements. Employees working in the scullery or pot & pan areas are required to wear safety shoes and ear plugs. Safety shoes, with a built-in protective toe box, will conform to American National Standards Institute (ANSI). All shoes and ear plugs shall be supplied by the Contractor as required by the Contractor’s OSHA-compliant safety program.

1.5.5.5 Ball caps shall not be worn except for scullery employees who may wear ball caps with the company logo.

1.5.5.6 Hair nets or caps, to keep hair enclosed, facial masks and aprons shall be supplied by the Contractor, and shall be worn by all personnel where appropriate.

1.5.5.7 All personnel shall wear visible name tags furnished by the contractor with a minimum of the last name. The tags worn by the on-site manager and supervisors/leads shall indicate their name and job title. In addition, NMCSD staff badges are required to be worn where they are visible.

1.5.5.8 Male employee’s uniforms shall consist of: white paper or cloth hat, white shirt, blue trousers, socks, blue apron/smock and dark blue or black shoes.

1.5.5.9 Female employee uniforms shall consist of: white paper or cloth hat, white shirt, blue skirt/pants, hose or socks, blue apron/smock and dark blue or black shoes.

1.5.6 Medical Fitness: The Contractor shall furnish personnel who are medically fit for their work. All employees shall be medically screened for evidence of communicable disease prior to initial assignment in food service. In accordance with NMCSD Instruction 5622.4.2B, employees will have a tuberculin skin test performed. The Contractor will furnish at his expense a current (no more than one year old) medical certificate that certifies that the employee is free from any communicable disease including evidence of tuberculosis, for each employee. If any employee has a positive tuberculosis test, a chest X-ray shall also be included with the medical certificate. The tuberculin skin test (and chest X-ray if needed) must be repeated yearly at the contractor’s expense, and the results provided immediately to the Department Head, Nutrition Management. The certificate is required before the employee is allowed to work. In addition each employee prior to working must be screened by the Naval Medical Center Preventive Medicine.

Contract personnel shall be at all times subject to inspection and physical examination by Government medical authorities to insure that proper sanitation standards are maintained. Serology and stool examinations shall be accomplished at the discretion of the Medical Officer. Personnel who are ill or have cuts or infectious lesions, such as acne or boils, on the exposed portions of their bodies shall be prohibited from performing food service duty. All food service personnel who have been away from their duties for 30 days or more shall have a medical examination prior to resumption of duty. If any of the Contractor’s employees are found medically unfit to perform their duties under this contract, the Contractor shall promptly remove and replace them with medically-examined and fit persons.

1.5.6 Personal Sanitation Requirements: The Contractor shall follow all NMCSD instructions and policies including NAVMED P-5010, Chapter 1 Food Service Sanitation, and Preventive Medicine for sanitation and health standards.

The Contractor shall ensure employees meet the following personal hygiene requirements at all times.

1.5.6.1 Employees wash their hands and exposed portions of their arms, in accordance with Navy Preventive

Medicine standards (using soap, warm water and vigorous rubbing for at least 20 seconds) as often as necessary to remove soil and contamination and to prevent cross contamination when changing tasks.

Washing hands is required at the following times: upon reporting for work; after touching bare human body parts; immediately after visiting or cleaning a lavatory; after coughing, sneezing, using a handkerchief, eating or drinking; after smoking; after taking a break; after handling soiled equipment or utensils;

immediately before working with food, clean equipment or utensils: and after handling garbage or otherwise soiling their hands. Always wear plastic gloves when in direct contact with food.

1.5.6.2 They remove wrist watches, bracelets, and rings (wedding band is permitted).

1.5.6.3 Their fingernails are kept clean, trimmed short and no nail polish.

1.5.6.4 They do not smoke, use tobacco in any form, eat or drink except in designated areas.

1.5.6.5 They cover their beards with a “snood” or beard bag at all times while cleaning and sanitizing food contact surfaces.

1.5.6.6 They wear hair restraints (hats, caps, hair nets which are provided by the contractor) to prevent loose hair from falling into food or onto food contact surfaces. Hair must be secured by appropriate head covering in front, back, and sides.

1.5.7 Training General: The Contractor shall develop and be responsible for the cost and provision of all training necessary to perform the work in this contract unless specified as Government-furnished. The Contractor shall also comply with all Naval Medical Center command training requirements, including (but not limited

to) maintenance of records, Command Orientation and annual update training. Maintenance of records and competency training must meet Joint Commission Standards.

1.5.7.1 Food Safety Training: All contract employees must receive a minimum of 4 hours initial food safety training as required by NAVMED P-5010, chapter 1, section 33. New contract personnel shall receive this 4 hours training within the first 30 days of employment. All contract employees must receive minimum additional 4 hours of annual food sanitation training. This requirement for annual training need not be conducted in a consecutive 4-hour block of time. Temporary food service personnel assigned for 30 days or less must receive 2 hours of initial food safety training.

The Contractor’s on-site management and supervisory personnel must attend the Government-conducted 18 hours supervisor/manager food service sanitation/food safety training course. A refresher supervisor/manager course is required every 3 years.

The supervisors/managers food service sanitation training course certifies the supervisors to teach the 4-hour employee food safety course to the contract employees. The cost of and instructional personnel required to teach the 4-hour employee course is the responsibility of the contractor to provide.

1.5.7.2 In addition to the above food safety training, the Contractor is responsible for providing adequate training to all Contractor employees to ensure satisfactory performance of the requirements of this contract.

1.5.7.3 Initial Intensive Training: NAVMEDCENSD local policy requires a minimum of 4 hours for initial intensive training be conducted by and for contract personnel. This shall in no way limit the amount of training necessary to meet specific requirements for the food service facility. The Contractor is responsible for determining the appropriate training necessary for individual employees. The cost of and instructional personnel required to teach the 4-hour Initial Intensive Training is the responsibility of the contractor to provide. Recommended topics of the initial intensive training and semi-annual refresher training specified in 1.5.7.4 are:

a) Familiarization with all written contractor technical and quality control procedures and instructions.

b) Basic bacteriological concepts, including how disease is caused, transmitted and prevented, reduced or contained through proper housekeeping methods.

c) Infection control relating duty function to all requirements of this contract including dishwashing and housekeeping.

d) Proper safe use and handling of germicidal detergents, supplies, and MSDS.

e) Proper operating and safety procedures, cleaning procedures, breakdown procedures (where appropriate), proper care and maintenance of all contractor and government furnished equipment and property.

f) Familiarization with applicable Military Treatment Facility and local regulations and policies, including fire prevention, safety, disaster plans, English in the work place and sexual harassment.

g) Employee personal hygiene.

h) Energy conservation practices.

i) Customer relations.

j) Patient satisfaction.

k) Contractor Quality Control and Government Quality Assurance

1.5.7.4 Semiannual Refresher Training. NMCSD local policy requires a minimum of 6 hours of refresher training be provided every 2 years by the Contractor for contract employees. The cost of and instructional personnel required to teach the Semiannual Refresher Training is the responsibility of the contractor to provide.

Recommended topics are those listed above for the initial intensive training as well as developmental topics (such as communication, team building, and behavior). Training may be conducted in a half-hour or one-hour intervals over the course of the year.

1.5.7.5 Command Orientation Training. Contractor employees are required by NMCSD Instruction 1572.1A to complete Command Orientation training (days 2 and 3 of the 3-day course) within 90 days of employment.

Contract employees are also required by NMCSD Instruction 5450.1 to attend Annual update training.

1.5.7.6 Monthly Safety Training. OPNAVINST 5100.23D requires all federal employees to have monthly safety training. Contractor personnel are authorized but not required to attend this Government-conducted training.

Additionally, contract management and supervisory personnel are authorized to attend monthly supervisor safety training.

1.5.7.7 Individual training records for all employees shall be maintained by the Contractor in government specified format and shall be furnished to the Government for review, upon request. Training records should include at a minimum the position description, sanitation training card, Preventive Medicine Service card, and all training attended by the employee.

1.5.8 Security Clearance: The Contractor shall furnish the Food Service Officer or COR the names of all personnel hired to perform work under this contract. The names are to be accompanied by a brief personal history statement, including but not limited to (1) statement of facts of any criminal convictions other then minor traffic violations; (2) statements and facts of any conviction in a military or civil court; (3) statement and facts of membership in any organization which advocates the overthrow of the United States Government; and (4) a record of employment covering the immediate proceeding year. The Food Service Officer may deliver names/personal histories of personnel who answer yes to (1) – (3), to the Security Officer for review and verification. The Food Service Officer will notify the contractor in writing of the rejection of unacceptable personnel. Contractor will comply with any other additional security department requirements.

1.5.8.1 For all persons considered qualified; the Material Management Department will provide identification badges to the employees as required for access to the activity. No person may perform services under this contract until approval has been granted by the Food Service Officer or COR. Identification badges furnished to employees will be returned to the Material Management Department immediately when such employees are no longer employed under this contract.

1.5.8.2 All personnel employed by the Contractor in the performance of this contract, or any representative of the contractor entering the government installation, shall abide by all security regulations of the installation.

The Government reserves the right to direct the removal of an employee for misconduct or security reasons.

This action does not relieve the Contractor from total performance of the contract tasks specified herein.

1.5.9 Keys. The contractor will be allowed access to all buildings and rooms requiring services specified in this

PWS. The government may choose to accompany contractor personnel when in certain secured areas. Keys provided to the Contractor shall not be duplicated or removed from premises. Only managerial/supervisory personnel will be issued keys which shall be in their possession while they are on duty. Any key lost by Contractor personnel shall be replaced by the Governmental at the Contractor’s expense. In the event a key is lost or duplicated, all locks and expense keys on that lock system will be replaced by the Government, and the total cost shall be deducted from the monthly payment due to the Contractor. The contractor shall immediately report the loss of a key to the Food Service Officer.

1.5.10 Status of Employment: All employees of the Contractor employed in the performance of work under this contract shall be employees of the Contractor at all times and not employees of the Government. Only employees approved for and specifically hired to work in the food service area will be allowed to perform work under this contract. No alien shall be employed who does not have a valid U.S. Immigration and Naturalization Service Form I-151 (Alien Registration Card). The Contractor shall not employ any alien in the performance of work under this contract.

1.5.10.1 The Contractor is specifically prohibited from hiring active duty military personnel to perform work under this contract.

1.5.11 Temporary Use of Military Personnel to Supplement Contractor Personnel: The Contractor is prohibited from hiring military personnel to perform services under this contract; however, if the Contractor fails to adequately perform any essential tasks or does not furnish the number of employees required to perform the services called for in this contract, the Commanding Officer of the activity may assign military personnel to perform the services. Such action by the Government will not relieve the Contractor of his responsibility for performance. The Government may invoke termination for cause for work not performed. .

1.5.12 Employees Meals – General: Contractor personnel working in the dining facility during meal periods may, at the contractor’s discretion, purchase and consume meals while on duty. Contractor personnel may not purchase for “take out” (to home) or consumption at the completion of their shift.

1.5.12.1 Contractor personnel will pay cash for meals unless credit becomes available. In addition, the Contractor will be charged the full, established rate for the applicable meal period for any Contractor employee observed consuming Government subsistence (snacking).

1.5.13 Miscellaneous:

1.5.13.1 The use of Tobacco and tobacco products by Contractor personnel during break periods will be confined to those areas which have been designated by the activity Commanding Officer as smoking areas.

1.5.13.2 Carrying Aboard or Use of Alcoholic Beverages or illegal drugs by Contractor personnel is strictly forbidden and any violation shall be cause for an immediate order for removal of the offender(s) by the Contractor from further work under this contract and subject to any applicable Federal laws. The Government may also impose civil and criminal penalties for such actions upon trial and conviction.

Contract employees will be subject to Government drug surveillance procedures.

1.5.13.3 Contractor Employees shall not loiter in any working or patron area. Upon completion of their assigned shift, employees shall promptly depart from the food service facilities.

1.5.13.4 Non-Interference with Other Functions. At times the Contractor will be performing services in spaces where other persons may be working or passing through. The Contractor shall perform the services in a manner which will not endanger, interfere with, nor delay the activities of the other persons, and arrangements shall be made so that the activities of the Contractor shall be in harmony with the activities of the other persons.

1.5.13.5 Lavatory, Toilet, Dressing Room Facilities. In performing the services required hereunder, Contractor employees shall use lavatory, toilet and dressing room facilities as provided. The use of such provided spaces is governed by regulations established by the Activity Commanding Officer and such regulations shall be strictly enforced by the Contractor or his authorized representatives.

1.6 QUALITY CONTROL (BY CONTRACTOR):

1.6.1 General: The Contractor shall establish and maintain a complete quality control program that covers all functions of the contract to assure the requirements of the contract are provided as specified: As changes are made to the Contractor’s Quality Control Plan that was approved during the Government’s evaluation of proposal, the Contractor shall submit an updated copy to the Contracting Officer and COR.

1.7 QUALITY ASSURANCE:

1.7.1 Performance Observation: The Government will evaluate the Contractor’s performance under this contract in accordance with Technical Exhibit 1, Performance Requirements Summary (PWS) and associated QA documents.

1.7.2 Sanitation Inspections: In addition to inspections of Contractor performance by the Contracting Officer’s Representative (COR) and Quality Assurance Evaluators (QAE), medical services personnel will also inspect for compliance with sanitary standards. Both QAEs and medical services personnel report (in writing) any Contractor discrepancies causing unacceptable performance to the COR who will take the appropriate action. Sanitary deficiencies require immediate correction and may be cause for shutdown of the facility until sanitary standards can be restored.

1.7.3 Performance Evaluation Meetings: The on-site manager may be required to meet at least weekly with the

Director, Material Management Department and the COR during the first month of the contract. Meetings will be as often as necessary thereafter as determined by the COR. In addition, the PWS specifies meetings to discuss inspection findings.

1.7.4 Patron Surveys: The Government conducts customer surveys and solicits customer comments in other ways.

1.7.5 Survey: Representatives of the Naval Supply Systems Command, or other Department of Defense representatives, may survey the services from time to time during the period of this contract. Contractor personnel shall cooperate fully with such representatives during survey visits.

1.8 HOURS OF OPERATION:

1.8.1 Normal Hours: The normal operating hours for the dining facility are listed in Technical Exhibit 2a.

Contractor employees will normally perform their duties between 0500 and 2000. The galley will be secured at 2000 and no contract employee will be allowed to stay late. Cleaning of the serving areas shall not start until Government personnel are satisfied the serving areas are no longer required for patron service (normally 15 minutes after the end of posted meal hours).

1.8.2 Change of Hours: The Food Service Officer may change the meal hours by giving the Contractor notice 24 hours in advance of such change result in greater or lesser meal hours of operation, it will be considered a change within the meaning of the contract clause entitled, “Changes”.

1.8.3 Holiday Food Service (Thanksgiving and Christmas lunch only) and Special Meals: Increased attendance can be expected with Special meals and extended hours may be necessary. Schedule changes due to special occasions or holidays will be made available to the Contractor at least five (5) days prior to the date.

1.8.4 Dining Room Functions: The dining room may be used for special functions including enlisted examinations, prayer breakfast, etc. The preparation and cleaning of the dining room will have to be scheduled to accommodate such functions. The Contractor will be given at least 24 hours notice. The Contractor may be tasked with the set-up and breakdown of any special function.

1.9 MISCELLANEOUS

1.9.1 Authorized Guests: Department of Defense (DOD) personnel and their guests are permitted to eat in the dining facilities as authorized by the Installation Commander. These patrons, except as noted by the Food Service Officer, will be handled as other patrons of the general masses.

1.9.2 Emergency Service: Emergency situations (for example: accident and rescue operations, civil disturbances, weather warnings, installation alerts) may require the dining facility to operate on an extended basis of up to twenty-four hours per day. The Contractor shall provide additional services under such circumstances or conditions. These additional services shall be deemed to be changes within the meaning of the contract “Changes” clause, and shall be subject to the provisions of that clause.

1.9.3 Special Events: The Contractor shall clean Special Events dinnerware and equipment such as listed in

Technical Exhibit 5c.

1.9.4 Safety Rules and Regulations: In performing the services required hereunder, the Contractor shall conform to all safety rules and regulations applicable to the subsistence building and facilities which are in effect during the time of performance of this contract and shall take such other precautions as may be reasonably required hereunder to assure accident-free performance. Including enforcing earplug policy, wearing safety shoes where required, proper storage of chemicals and posting MSDS in a visible location. All accidents, however, which may arise out of or in connection with the performance of services required hereunder, and which result in injury, death or property damage, shall be reported in writing to the Food Service Officer with a copy to the COR within 24 hours after such accident occurs. Such reports shall give full details of the accident involved, including statements or witnesses. If any claim is made by a third party against the Contractor regarding any accident which occurs in connection with performance of this contract, the Contractor shall promptly report the facts, in writing to the COR.

1.9.5 Reporting: The Contractor shall provide any reasonable information that is required by NMCSD to conduct the business of the hospital (such as number and names of employees the Contractor has on board at any given time). The COR will request this information as needed.

2.1 STANDARD DEFINITIONS:

NMCSD – Naval Medical Center San Diego, CA

Acceptable Quality Level (AQL) – The AQL is the maximum percent defective, the maximum number of defects per hundred units, or the number of defects in a lot on the average that may occur before the Government will affect the price computation system in accordance with the Performance Requirement Summary and the Inspection of Services clause. An AQL does not allow a contractor to knowingly offer defective services, but limits reduced payment to circumstances in which defective performance results in a measurable reduction in the value of services rendered.

Contracting Officer’s Representative (COR) – An individual appointed in the contract who functions as the representative of the Contracting Officer in the administration of the contract and who monitors the contractor performance. The specific COR duties are outlined in the Contract Administration Plan. The COR may be the Food Service Officer and may also serve as the QAE, both of which are defined below.

Defective Service – A unit of service which contains one or more defects or non-conformance with specified requirements.

Lot – The total number of service outputs in a surveillance period, as defined in the AQL column of the Performance Requirements Summary.

Performance Requirements Summary (PRS) – Identifies the key service outputs of the contract that will be evaluated by the Government to assure contract performance standards are met by the contractor.

Quality Assurance – Those actions taken by the Government to assure services meet the requirements of the Performance Work Statement (PWS).

Quality Assurance Evaluator (QAE) – Government person(s) responsible for surveillance of contractor performance.

The QAE may also serve as the COR.

Quality Assurance Surveillance Plan (QASP) – An organized written document used for quality assurance surveillance. The document contains specific methods for performing surveillance of the contractor.

Quality Control – Those actions taken by a Contractor to control the performance of services so that they meet the requirements of the Performance Work Statement (PWS).

Deck – All floor areas.

Director, Security Department, of the Activity – Designated as the official representative of the Contracting Officer to determine security clearance and enforce the traffic and security regulations.

Equipment – Items used in the storage, preparation, cooking, transporting, and serving of food. It also includes items used in cleaning and sanitizing, as well as those for transportation and storage of supplies.

Food Service Officer (FSO) – An Officer, Noncommissioned Officer, or civilian responsible for the Nutrition Management Department. Serves as the focal point for the Government’s surveillance of the food service contract.

Advises the Contracting Officer on matter relating to the contract. This position may function as the COR or an alternate COR, either of which will be specified in the contract. May also be a QAE or be responsible for assigning a

QAE.

Galley – Main food preparation area also referred to as the kitchen.

Garbage – Animal, vegetable and other waste resulting from handling, preparing, cooking and consuming food.

General Mess – Building under contract also referred to as Dining Facility or Enlisted Dining Facility.

Early Feeding – A period of time before the dining room opens that Nutrition Management staff and the contract employees are allowed to purchase and consumer meals. NMCSD has early feeding before the lunch meal.

Major (Second Echelon) Maintenance – The maintenance and repair of equipment, including the restoration or replacement of parts, as needed because of wear and tear, damage, failure of parts, or the like.

Master-At-Arms (MAA) – Active duty military person appointed by the Activity to maintain good order and discipline during meal serving hours. The MAA will ensure that patrons adhere to command policies during meal hours and resolve any conflicts.

Meal Serving Hours – Hours designated in Technical Exhibit 2a when the dining facility is open for service.

Medical – Medical Officer of the activity, designated as an official representative of the Contracting Officer to perform sanitation inspection of the Contractor’s performance and to rate such performance.

Minor (First Echelon) Maintenance – Normal operator care of equipment which is recommended by the manufacturer. It is limited to cleaning, oiling, greasing, tightening of nuts and bolts, and other minor tasks.

Public Works Officer of the Activity – Designated as the official representative of the Contracting Officer to order necessary repair to government equipment and to notify the Contractor of any responsibility relative thereto, as set forth in the “Use, Conservation, and Responsibility for Government Property” clause.

Sanitizing Solution – For use on fixed equipment, 100 parts per million chlorine solution, or other solution approved by the medical authority.

Scullery – Dish washing Machine and Pots and Pans utensil washing room.

Serving Line – This term refers to the location and equipment used in dining facilities to serve food cafeteria style. It includes equipment such as hot food work tables, salad bars, roll warmers, beverage dispensers, and ice cream freezers.

Subsistence – Food items, including beverages and condiments.

Supplies – Expendable items, including but not limited to paper and paper products, cleaning and janitorial materials, kitchen utensils, and tableware.

Trash – Any non-salvageable waste material other than garbage, rock, or dirt. This includes but is not limited to metal; paper, glass, cardboard, crockery, floor sweepings, cartons and similar materials.

3.0 GOVERNMENT FURNISHED FACILITIES, PROPERTY, AND SERVICES

3.1 GENERAL: The Government will provide, without cost, the facilities, fixtures, equipment, supplies, and services listed below.

3.1.1 Facilities: The Government will make available facilities described in Technical Exhibit 4. No alterations to the facilities shall be made without permission from the Contracting Officer Representative. The Contractor shall return the facilities to the Government in the same condition as received, fair wear and tear and approved modifications excepted. These facilities shall be used in the performance of this contract only.

3.1.2 Equipment: The Government will furnish the equipment listed in Technical Exhibit 5a Technical Exhibit 5a is for inventory purposes only. The quantities listed in TE 5a are expected to vary over the life of the contract. Any such variance is considered to be within the scope of the contract and the contractor will not be entitled to additional compensation if the listed quantities change over the life of the contract or prove to be inaccurate. The Government may replace equipment when it is no longer usable for its intended purpose due to fair wear and tear. The Government may add equipment not presently included in Technical Exhibit 5a if services are deemed necessary to perform the duties or improve services. It is the intent of the contract that the Contractor clean all the equipment contained in spaces shown in Technical Exhibit 4.

3.1.2.1 Equipment Inventory: By the contract start date, the Contractor and a Government representative shall conduct a joint inventory for all government-furnished equipment listed in Technical Exhibit 5a, and the Contractor shall receipt for all such equipment. The Contractor and a Government representative shall jointly determine and record the working order and condition code of all equipment. If the Contractor does not participate in the inventory, the Contractor must accept as accurate the listing and stated condition of equipment provided by the Government. At the completion or extension of the contract a joint inventory shall again be conducted by the Contractor and a Government representative.

3.1.2.2 Equipment Loss or Damage: Loss or damage to government-furnished property beyond fair wear and tear according to the clause of the contract “Government-Furnished Property” may be subject to an affirmative claim by the government.

3.1.2.3 Title: Title to all Government-owned fixtures, facilities and equipment used by the Contractor and all material issued to the Contractor shall remain with the Government.

3.1.2.4 Care: The Contractor shall use due care in the use of all Government-owned fixtures, facilities and equipment to prevent undue wear and breakage. Contractor personnel shall be trained by the Contractor to ensure that undue wear, damage, or breakage does not occur due to lack of training. The Contractor shall be responsible for the proper conservation and use of all materials issued by the Government and, except for normal spoilage and waste for this type of operation, shall be liable for any loss thereof except as such food, subsistence and materials are consumed in the performance of this contract.

3.1.2.5 Repairs: All repairs to Government-owned fixtures, facilitate and equipment will be made by the Public

Works Department at Government expense, provided that if the Contracting Officer determines that repairs were necessitated due to Contractor fault or negligence, the Contractor may be liable to the Government for the cost of repair or replacement in accordance with Government Property clause(s) in the contract.

3.1.3 Supply:

3.1.3.1 Food Serving Supplies: The Government will furnish an initial inventory of food serving utensils, tableware, and other supplies such as those listed in Technical Exhibit 5b. These supplies may be jointly inventoried at the start of the contract by the contractor and a Government representative. Food serving supplies will be inventoried twice a month by the Government (the Contractor may participate if desired).

The Government will continue to provide these supplies for the duration of the contract, including option periods. At the end of the contract, the Contractor shall return all residual inventories to the Government.

Technical Exhibit 5b is for inventory purposes only and the quantities listed are expected to vary over the life of the contract. Any such variance is considered to be within the general scope of the contract and the contractor will not be entitled to additional compensation if the listed quantities change over the life of the contract.

3.1.3.2 Food Serving Supplies Breakage/Loss: The Contractor may be liable for broken/lost Government property beyond a normal breakage/loss rate as determined by the Food Service Officer according to the Government Property clause of the contract. The Government and Contractor will conduct an inventory each week. Any failure of the Contractor to agree with the Contracting Officer Representative’s determination shall be referred to the Contracting Officer.

3.1.3.3 Menu Boards: Display boards. Contract supervisor will ensure contract personnel complete the menu board at least 15 minutes prior to each meal service.

3.1.3.4 Decorative Materials: Artificial decorations will be furnished by the Government and displayed by

Contractor.

3.1.3.5 Uniforms: It is the Contractor’s responsibility to require Safety shoes.

3.2 SERVICES:

3.2.1 Utilities: gas, electricity, steam, water and sewage, and heating fuel.

3.2.2 Telephone: None

3.2.3 Building Maintenance and Repairs: Maintenance and repairs shall be accomplished by Navy Public Works

Center.

3.2.4 Refuse Collection: Refuse collection will be provided by the Government.

3.2.5 Insect and Rodent Control: Services (except area preparation) will be provided by the Government.

Contractor is not required to perform

3.2.6 Grounds Maintenance: Service will be provided by the Government except as noted in section 5.0 of this

PWS.

3.2.7 Equipment Maintenance: Major and minor maintenance and repair of Government-owned food service equipment will be provided by the Government. Major maintenance includes repair of all inoperable equipment and replacement of components parts. Repair includes electrical and plumbing work as it applies to the equipment.

3.2.8 Police and Fire Protection: Phone numbers 532-8500/9-911

3.2.9 Transportation: Those vehicles and drivers needed to transport any contractor furnished items.

3.2.10 Spaces: The Contractor shall keep in sanitary condition the below spaces and furnishings provided for

Contractor use.

3.2.10.1 Dressing space.

3.2.10.2 Suitable lavatory and toilet space.

3.2.10.3 Storage space for janitorial supplies.

3.2.10.4 Office space for one person, excluding office equipment and furniture.

3.2.11 Mail Distribution: The Government will provide a box, within the Nutrition Management Department

Administrative Office, for incoming mail addressed to the Contractor.

3.2.12 Good Order and Discipline: The Government will provide a Master-At-Arms (MAA) during all meals hours.

The MAA will maintain good order and discipline, resolve disputes, and ensure that patrons follow prescribed Dining Facility rules. Contractor personnel shall refer all problems with patrons to the MAA.

4.0 CONTRACTOR-FURNISHED ITEMS AND SERVICES:

4.1 GENERAL: Except for those items or services specifically stated as Government-furnished in section 3.0 above, the Contractor shall furnish everything required to perform this contract. The Food Service Officer or Medical Officer may reject Contractor use of any cleaning supplies/materials that may be harmful to patrons, damaging to facilities or equipment or otherwise restricted from use in Government facilities.

4.2 CONTRACTOR WILL FURNISH:

4.2.1 Office Supplies for Use by Contractor Personnel: Includes such items as calculators, typewriters, copy machine and paper, adding machines, telephones (including installation and service), computers, files and all other office related equipment including pencils, tablets, paper clips, menu boards markers, staples, furniture, filing cabinets, etc.

4.2.2 Commercial type Floor Cleaning Equipment

4.2.2.1 Waxing and buffing equipment

4.2.2.2 Vacuum cleaning and shampooing equipment. Offices and dining room carpeting is vacuumed once a day, Monday through Friday. Carpet shampooing is completed by the Contractor in the offices only, once per quarter. The dining room carpet is spot cleaned by the Contractor as needed using manufacturer recommended carpet cleaner. (The Government’s housekeeping completes carpet shampooing in the dining room.)

4.2.3 Detergent / Rinse Additive Equipment: Includes the equipment for the dishwasher and pot & pan machines and…