Att_2_-_QASP_(V3).docx

QUALITY ASSURANCE SURVEILLANCE PLAN

C-26 Contractor Logistic Support (CLS) Services

PMA207 is contracting for performance-based operational site support, aircraft depot maintenance, engine and propeller depot maintenance, modifications, site stand ups, and strategies that optimize total system availability while minimizing cost and logistics footprint. Sustainment strategies include the best use of public and private sector capabilities through Government and industry partnering initiatives. The CLS contract includes all facilities, labor, services, equipment, tools, parts, materials, and consumables not explicitly stated as Government furnished to perform the work requirements for operational site support and aircraft, engine and propeller depot maintenance.

The PMA207 C-26 Integrated Program Team (IPT) will be responsible for administrating this Quality Assurance Surveillance Plan (QASP) that documents the process for assuring that the Contractor meets the quality standards and requirements documented in the CLS contract.

Attachment 1

Enclosure 2

Contents

Enclosure (1) Enclosure (2) Enclosure (3) Enclosure (4)

1. Introduction This Quality Assurance Surveillance Plan (QASP) is pursuant to the requirements listed in the Performance Work Statement (PWS) entitled: PERFORMANCE WORK STATEMENT FOR DEPARTMENT OF NAVY C-26 AIRCRAFT CONTRACTOR LOGISTICS SUPPORT SERVICES. This plan sets forth the procedures and guidelines that the PMA207 Utility Lift Integrated Product Team (IPT) will use to monitor the performance standards or service levels required by the contract. Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation and Inspection of Services clauses, which provide for inspection, acceptance and documentation of the service called for in the contract.

2. Purpose The QASP identifies the performance objectives to be met by the Contractor and describes and establishes the resources and processes to be used to monitor, assess, and document the Contractor’s performance in meeting those objectives. It provides direction on:

· Who will monitor – Roles and Responsibilities

· How will monitoring occur – Performance Surveillance Strategy

· How will monitoring results be documented – Documentation of Results

· What to do with the results – Issues Discovered

The QASP is particular in its direction, yet, provides flexibility to allow for changes to optimize the level of surveillance as changes may occur to the performance standards throughout the period of performance of the contract.

3. Roles and Responsibilities

3.1. Program/Project Manager (PM)

The PM provides primary program oversight, nominates the Contracting Officer’s Representative (COR), ensures the COR is trained before performing any COR duties, and supports the COR’s performance assessment activities. While the PM may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, the PM is not empowered to make any contractual commitments or any contract changes on the Government’s behalf.

3.2. Procuring Contracting Officer (PCO) and Administrative Contracting Officer (ACO) are responsible for contract administration, cost control, and for resolving any differences between the observations documented between the COR and the Technical Point of Contact (TPOC) and the Contractor. The PCO will designate COR/TPOC as the Government authority for performance management. The PCO/ACO is ultimately responsible for the final determination of the adequacy of the Contractor’s performance.

3.3. Contracting Officer’s Representative

The COR is designated in writing by the PCO/ACO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the contract and ensures proper Government surveillance of the Contractor’s performance.

The COR’s contribution is their professional relationship with the Contracting Officer, Program Manager, and the Contractor, which enables positive, open, and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the Contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the Contractor’s performance.

The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the PCO for action. The COR will have the responsibility for completing Quality Assurance (QA) monitoring forms used to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract. The COR shall keep a QA file that accurately documents the Contractor’s performance. The COR is required to provide an annual performance assessment, which will be used in documenting past performance.

3.4. Technical Point of Contact (TPOC)

The TPOC is designated in writing by the PCO to act as the authorized representative to assist in administering the contract. TPOC limitations are contained in the written appointment letter. The TPOC is responsible for technical administration of the contract and ensures proper government surveillance of the Contractor’s performance in support of the COR. The TPOC is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the PCO for action. The TPOC will have the responsibility for completing Quality Assurance monitoring forms used to document the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the Inspection of Services clause for any service relating to the contract.

4. Performance Surveillance Strategy

4.1. Goal of the QASP

The QASP defines the performance surveillance approach taken by PMA207 Utility Lift team to monitor the Contractor’s performance, which then yields information that indicates if the expected performance outcomes for the contracted effort are being achieved by the Contractor. The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. Additionally, this QASP is based on the premise that the Contractor, not the Government, is responsible for management and Quality Control/Quality Assurance (QC/QA) actions to successfully meet the terms of the contract.

4.2. Performance-Based Approach

Performance surveillance represents a significant shift away from the more traditional Quality Assurance of monitoring compliance with the processes and practices used to achieve the outcome. Instead, using a performance-based approach, assessments are made on the extent of achievement of performance objectives, which enables the Contractor to play a large role in how the work is performed, as long as the proposed processes are within the stated constraints.

4.3. Results Focused

The only exceptions to process reviews are those required by law (federal, state, and local) and compelling business situations, such as safety and health. A “results” focus provides the Contractor flexibility to continuously improve and innovate over the course of the contract as long as the expected performance objectives are being achieved and the desired performance levels are being met.

4.4. Contractor’s Responsibility

The Contractor is responsible for the quality of all work performed under this contract regardless of whether the work is performed by contractor employees or by sub-contractor employees. The Contractor’s quality control program should set forth the staffing and procedures for self-inspecting the performance requirements such as quality, timeliness, responsiveness, and customer satisfaction. The Management Information System, with processes to assess and report its performance to the designated government representative, enables the Government to make assessments with information the Contractor has already gathered and provided to the Government.

4.5. Government Representative

The Government representative(s) will monitor performance and review performance reports furnished by the Contractor and Government Officials to determine how the Contractor is performing against the stated performance objectives. The Government will assess the Contractor’s performance and notify the Contractor of those assessments. The Contractor will be responsible for making required changes in processes and practices to ensure performance objectives are being achieved and the desired performance levels are being met.

4.6. Methods of Surveillance

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the Government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

· Random monitoring, which shall be performed by the COR/TPOC or designated inspector.

· Inspections – Twice a year, the COR and TPOC shall inspect sites and generate a summary of the results on the “Maintenance/Quality Surveillance Checklist,” Enclosure 2.

· Review of the Contract Data Requirements Lists (CDRLs) – See Exhibit A under Section J of the contract.

· Review of the Contract Performance Metrics – Operational Readiness requirements in accordance with the PWS.

· Program Management Reviews (PMRs) – In accordance with the PWS and applicable contract deliverables.

4.7. Consequences of Performance

The required performance standards and/or quality levels are included in the PWS and within Exhibit A of the contract. If the Contractor meets the required service or performance level, it will be paid the monthly amount agreed to under the contract. Failure to meet the required service or performance level may result in negative trends in the CPARS.

4.8 Surveillance Checklist.

The Surveillance Checklist (Enclosure 1) is the list of performance objectives and standards that must be met by the Contractor. This checklist details the method of surveillance the COR and TPOC will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file and forwarded to the appropriate offices for review. The Surveillance Checklist defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the Contractor’s performance as it relates to the performance standards.

4.9. Customer Satisfaction

Customer satisfaction is the most significant external indicator of the success and effectiveness of services provided and can be measured through customer complaints. Customer complaints, to be considered valid, must be presented clearly and in writing. The complaint must be detailed, must be signed, and must be forwarded to the COR and TPOC as soon as possible. Upon receipt of the Customer Complaint Form (Enclosure 2), the COR and TPOC will investigate. Customer feedback may also be obtained either from the results of formal satisfaction surveys or from random customer complaints.

5. Documentation of Results

5.1. Performance Assessment Report

The Government’s surveillance, accomplished by the COR and TPOC, will be reported using the Performance Assessment Report (PAR) form (Enclosure 3) summarizing the overall results of the quality assurance surveillance of the Contractor’s performance. The form, when completed, will document the Government’s assessment of the Contractor’s performance under the contract to ensure that the required results are being achieved. This written report may include the Contractor’s submitted reports. It will enable the Government to demonstrate whether the Contractor is meeting the stated objectives and/or performance standards, including cost, technical and scheduling objectives. The COR and TPOC will retain a file of all completed QA surveillance forms, reports, recommendations and any actions related to the performance of the Contractor. All such records will be maintained for the life of the contract.

5.2. COR/TPOC Meetings with the Contractor

The COR and TPOC may require the Contractor’s Project Manager, or a designated alternate, to meet with the COR and TPOC and other Government IPT personnel as deemed necessary to discuss performance evaluation. The COR and TPOC will define a frequency of in-depth reviews with the Contractor, including appropriate self-assessments by the Contractor; however, if the need arises, the Contractor will meet with the COR and TPOC as often as required or per the Contractor’s request. The agenda of the reviews may include:

· Monthly performance assessment data and trend analysis.

· Issues and concerns of both parties.

· Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis.

· Recommendations for improved efficiency and/or effectiveness.

· Issues arising from the performance monitoring processes.

Contractor nonconformity will be addressed via issuance of a Corrective Action Request (CAR), (Enclosure 4).

5.3. Performance Rating Definitions

In evaluating the quality of the Contractor’s performance, the following performance ratings will be used:

Table 1 - Evaluation Ratings Definitions

6. Issues Discovered

6.1. Requirements Not Met

The Government shall use the monitoring methods cited to determine whether the performance standards, service levels and Acceptable Quality Levels (AQL) have been met. If the Contractor has not met the minimum requirements, the COR and TPOC must coordinate and communicate with the Contractor to resolve issues and concerns regarding marginal or unacceptable performance such that the Contractor can develop a Corrective Action Plan (CAP) to show how and by what date it intends to bring performance up to the required levels. The COR and TPOC and Contractor should jointly formulate tactical and long-term courses of action. Recommendations regarding changes to metrics, thresholds, or service levels will be sent forward to the Contracting Officer, which, if approved, will be incorporated as a contract modification at the convenience of the PCO/ACO.

6.2. The Corrective Action Report (CAR)

The CAR, Enclosure 4, will be used to document the deficiency and provide a means of response for the Contractor.

The Government will monitor the Contractor’s performance as identified in the table below.

C-26 Performance Metrics

MAINTENANCE / QUALITY SURVEILLANCE CHECKLIST

This checklist was developed to assist the Contracting Officer Representative (COR) or onsite Technical Representative (TPOC) in evaluating the overall quality and performance of the Contractor Logistics Support (CLS). One reference is the Operational Logistics Support Plan (OLSP). The OLSP, or User’s Logistics Support Summary (ULSS), provides general information as to what support the Contractor is under contract to provide. Other references include Safety and QA Procedure manuals and plans developed by the Contractor and reviewed and approved by the Government. These manuals and plans detail CLS site operations and how the Contractor performs aircraft maintenance. The CLS Site Lead will allow each COR and TPOC access to these manuals and plans on an as-needed, non-interference basis for the purpose of becoming familiar with the details of and evaluating the Contractor’s operation.

It is recommended that the COR and TPOC review all parts of this Checklist with the Site Lead at least semi-annually and whenever there is COR, TPOC or Site Lead turnover. Forward a signed and dated copy of the completed evaluation to the COR.

A. GENERAL ADMINISTRATION

1. Are all on-site contractor personnel properly certified or qualified? _____

· Check FAA A & P licenses, training records, certification expiration dates.

2. Are joint annual inventories conducted and documented by the Contractor and COR or TPOC for the following items?

3. When was the last visit by the CLS Site Lead’s Supervisor? (Date) _____

· Periodic visits (no specified time) will be made to each site by the Site Lead’s Supervisor. These visits are to provide training, check quality assurance and on-site contractor personnel functions.

B. TOOL CONTROL

1. Are mechanic’s personal tools properly marked and identified? _____

· Tools shall be visibly marked as identifiable to whom they belong and standardized throughout the tool container.

a. New or replaced tools shall conform to current marking guidelines.

b. The amounts and types of tools are determined by the individual mechanic.

2. Are accurate, up-to-date tool inventories maintained for each personal tool container? _____

· A complete, up-to-date, and easy to follow daily inventory shall be completed for each tool container’s inventory shall include the following:

a. Tool description.

b. Tool location, (drawer number, position, description…)

c. Tool Container guidelines:Enclosure 1

· For ease of inventory, tools will be shadowed in racks, cutouts, or pouches.

· Items too small for marking will be stowed in a closeable (inventoried) container with the number of tools contained marked on the outside.

· Absolutely no items that are not part of the inventory will be maintained in the tool container (No loose hardware).

· An inventory will be conducted at the start and completion of each maintenance job and shift. A statement to that effect shall be included on the sign-off Maintenance Action Form (MAF).

Note: The COR and TPOC may request and keep an up-to-date copy of each mechanic's tool inventory.

3. Are missing, lost and damaged tools being reported and tracked effectively? _____

· Review records to ensure that when a tool is determined to be missing, and if it was identified immediately and a search for the tool or piece of tool (in the case of a broken tool), was initiated.

· If the tool was not located, was the TPOC notified? In instances when an aircraft is involved, did the Site Lead (or designated representative) and the TPOC, or responsible military authority, make the final decision to release the aircraft for flight?

4. Are special tools properly marked, controlled and inventoried? _____

· Special Tools are identified as either government or manufacturer-owned, and should be annotated on the inventory accordingly. (Special tools vary significantly by site.)

· A complete inventory of all special tools shall be maintained by on-site contractor personnel.

Note: The TPOC may request and keep an inventory of all special tools.

· Special Tools shall be inventoried at the start and end of each shift.

· A log or tag system shall be in place for checking out special tools.

· Special Tools may be controlled using a "shadowed" system for ease of inventory. A shadow board is often used with spaces outlined to match the tool's shape.

· When space does not allow for shadowed boards, lockers or cabinets may be used, keeping the shadowed tool control concept.

C. CALIBRATION

· Calibration stickers shall reflect date calibrated, and date next calibration is due. These dates shall match the dates on the calibration paperwork for each individual piece of PME.

· Equipment without a calibration sticker or with an expired calibration sticker shall not be used. (Care shall be taken to ensure that calibration stickers remain affixed to the PME).

· A record of each individual piece of PME shall be maintained by the on-site contractor that will show the following:

a. Nomenclature

b. Manufacturer

c. Part Number/Serial Number/Model Number

d. Current status; Date of last calibration, and Next calibration due.Enclosure 1

e. Date equipment was sent and returned from the calibration facility.

2. Is a tracking system in place to indicate upcoming calibration events? _____

· Examples are:

· Calibration of PME is handled differently, depending on availability of a certified calibration facility. Government Calibration Laboratories may be used for calibration of equipment when available. Usually if Government calibration facilities are not available, tools requiring calibration are sent to the Contractor's facility for calibration.

· Precision Measuring Equipment shall be kept in good working order at all times, and extreme care will be taken when using PME, to insure that rough handling does not void the calibration.

D. MAINTENANCE CONTROL

1. Does the TPOC conduct daily meetings with the Contractor to coordinate and plan the following?

2. Does the Site Lead conduct Functional Check Flight (FCF) briefings? _____

Note: FCF’s are scheduled for safety-of-flight functions that cannot be properly certified airworthy on the ground, or when directed by the TPOC to verify the Contractor's quality control.

3. Is the Site Lead or designated representative certified to sign "Safe for Flight" on the OPNAV 4790/141 (also known as an “A sheet”) and for completion of maintenance? _____

· The Contractor must be authorized to sign aircraft "Safe for Flight" and to certify completion of maintenance. The contractor shall present a list of certified personnel to the TPOC.

· The Contractor is required to maintain current lists of personnel authorized to sign off maintenance actions and certify aircraft "Safe for Flight".

4. Are Engine Trend Monitoring (ETM) checks (if applicable) conducted for the following?

Notes:

· Completed ETM checks shall be documented in the appropriate aircraft logbook.

· Initial interval for the performance recovery wash is based on applicable OEM maintenance manuals and if due, shall be performed prior to the ETM ground turn-up.

5. Are compass swings performed when critical magnetic heading components are changed or if a significant error is detected? _____Enclosure 1

Note: The C-26 aircraft is maintained under FAA regulations, where an annual compass swing is not required.

6. Has the change out of all components requiring replacement within a certain time frame (i.e. Items due for overhaul) been completed on time? _____

E. MATERIAL CONTROL

1. Are O-rings, gaskets, pre-formed packing, and corrosion control and prevention materials checked for shelf life expiration? _____

· Items with expired shelf life shall not be part of the on-site contractor’s inventory.

2. Is material required to accomplish a specific task, issued in controlled quantities? _____

Note: Only enough material to complete the job, and at the same time be easily accounted for, shall be issued at one time.

3. Are there containers of "extra" hardware (i.e. screws, nuts, bolts, etc.) present in the on-site contractor spaces? There should NOT be extra hardware; considered a hazard as foreign object debris (FOD). _____

F. LOGBOOKS

1. Are aircraft, engine and propeller logbooks screened for completeness and accuracy by the Site Lead? _____

· All entries in logbook shall be signed by a qualified A&P mechanic.

· Ensure that the record of inspections includes the latest detail and corrosion inspections, and that inspections are being performed within the prescribed intervals.

· Check to see if unusual occurrences have been entered into the miscellaneous section. (Bird strikes, Lighting strikes, etc.).

· Check the record of rework, ensuring that the Airworthy and Configuration certificates are present.

2. Are completed or incorporated Service Actions (SA), such as Technical Directives (TD), Bulletins, and Airworthiness Directives (AD) documented on the appropriate form(s) and annotated in the aircraft logbooks? _____

· TD's are installed by the on-site contractor mechanics and shall be signed off by a certified A&P mechanic within the appropriate aircraft, engine or propeller logbook. Permanent tracking is required by the Contractor as part of configuration management. (May use OPNAV Form 4790/24A.)

Note: Engine and Propeller logbooks are maintained IAW FAA procedures.

G. AIRCRAFT DISCREPANCY BOOKS (ADB) / VISUAL INFORMATION DISPLAY SYSTEM (VIDS) BOARDS

1. Are ADB, VIDS boards (optional) and MAF (OPNAV form 4790/60) if used, maintained properly? _____ Enclosure 1

· The ADB includes a chronological record of the 10 previous flights "A" sheets (OPNAV 4790/141), completed maintenance actions and special inspection control documents (VIDS/MAF Copy 3) filed on the left side of the ADB.

· All outstanding discrepancies (VIDS/MAF Copy 4) are included on the right side of the ADB.

· The VIDS/MAF Copy 5 is forwarded to the TPOC when maintenance actions are completed.

· The VIDS/MAF Copy 1 is retained in historical files for a minimum of 6 months.

· A cross-check of outstanding discrepancies in the ADB with the outstanding discrepancies on the VIDS board (if used) is a good way to verify proper maintenance control procedures.

H. TECHNICAL LIBRARY

3. Are publications in good material condition? _____

4. Are copies of all pertinent Service Actions (SA), government and commercial ((e.g. Beechcraft or Fairchild Industries Metroliner Service Instructions (SI) or Service Bulletins (SB), FAA Airworthiness Directives (AD), and engine and component manufacture's service bulletins, instructions, and letters maintained in the library? _____

I. FOD PREVENTION.

1. Are sound Foreign Object Debris (FOD) practices evident in the on-site contractor spaces? _____

· FOD receptacles shall be clearly identified and located in the on-site contractor spaces, hanger bays, and line areas.

· FOD bags or similar receptacles shall be utilized during maintenance tasks to keep FOD off the deck.

· Open fittings, tubings and lines shall be properly protected with approved closure devices.

· On-site contractor personnel may be required to participate in station FOD walk down (work schedule allowing).

· It is the responsibility of the Contractor to insure their spaces and line areas are FOD free.

2. Upon the completion of any maintenance task, is the proper FOD statement documented on the sign off form? _____

3. Does the Contractor’s FOD program include reporting Things Falling off Aircraft (TFOA)? _____

J. LINE OPERATIONS.

1. Are on-site contractor personnel thoroughly familiar with all areas of aircraft ground handling procedures? _____

· The TPOC should provide to the Site Lead the Air Station or Site’s requirements for C-26 aircraft ground handling.

· The TPOC will insure that adequate personnel are available to facilitate C-26 ground handling.Enclosure 1

2. Are aircraft interiors and exteriors cleaned in conjunction with daily inspections? _____

· Did the Contractor ensure that the aircraft is cleaned in conjunction with the Daily Inspection and, as a minimum, perform the following actions:

· Empty ashtrays

· Brush all loose dust from the avionics pedestal and the instrument panel using a soft brush.

· Clean aircraft instrument and indicator glass faces as specified in the manufacturers' manuals.

· Inspect and service the toilet.

· Collect and dispose of all loose paper and debris.

· Clean windshields of all water spots, water trails and debris.

· Wipe down landing gear struts and wheel wells.

· Wipe down engine nacelles and wing surfaces to remove exhaust trails.

· Clean interior vinyl of smudges, stains and marks.

· Vacuum Carpets.

· Clean grease marks, smudges and stains from the exterior of the aircraft.

3. Are fuel samples taken at the proper interval IAW Contractor’s Quality Assurance Procedures? _____

4. Are one-quart fuel samples taken from each low point drain for each aircraft? _____

5. Is fuel sampling equipment maintained properly? _____

1. Cleaned regularly.

2. Appropriate quantities of sampling containers for number of assigned aircraft.

6. Are fuel samples disposed of properly in accordance with local requirements? _____

7. Are fuel samples taken when aircraft are away from the Contractor's site? _____

· The flight crew is responsible for fuel samples when the aircraft is away from its home base.

K. ENGINE TURN-UP

1. Are on-site contractor personnel certified and licensed to perform engine turn-ups? _____

· Qualifications shall be documented on the Aviation Equipment Operators Card and in the individuals training record.

· Personnel shall be familiar with local airfield communication

· Sufficient numbers of personnel shall be certified and licensed in engine turn-up as to not impair aircraft availability.

2. Prior to any engine turn, are adequate precautions taken? _____

· Safety and FOD checks performed. Enclosure 1

· Aircraft discrepancy books (ADB) screened for in work items that may be damaged during an engine turn.

· NATOPS procedures and checklists utilized on all engine turns.

L. SUPPORT EQUIPMENT

1. Are all on-site contractor personnel knowledgeable of procedures and licensed to operate the Support Equipment (SE) assigned to the site in accordance with applicable site requirements if they exist? _____

· Operators shall have their qualifications documented on the Aviation Support Equipment Operators Card and/or the Service's Equipment Operator's Identification Card, for each piece of equipment that is utilized.

a. Must have current expiration dates.

b. The license will have individual entries for each piece of support equipment the mechanic is qualified to operate.

Note: There will be no entry on the license such as "Qualified to operate all support equipment."

2. Is there an active SE training program in place to ensure proper use of each specific piece of SE? _____

3. Do the on-site contractor personnel training records document support equipment training? _____

Note: If available, the maintenance contractor may utilize the government’s support equipment training/certification program.

M. AVIATOR'S BREATHING OXYGEN

1. Are qualifications of on-site contractor personnel, who service gaseous oxygen, documented on the Contractor's Aviation Support Equipment Operators Card and/or the Service’s Equipment Operator's Identification Card? _____

· All equipment and areas around oxygen system components and support equipment shall be kept clean and free of grease, oil and other hydrocarbons.

a. Servicing equipment shall be kept in a covered, protected location.

(1) Servicing of aircraft oxygen systems will be completed outside the hangar.

(2) Most stations require that oxygen servicing equipment (bottles) be controlled and stored by the station.

N. BATTERY SERVICING

1. Does the on-site contractor have established battery maintenance and servicing program? _____

2. Are on-site contractor personnel who service batteries trained in all aspects of battery maintenance, servicing, and storage requirements? (Check training records) _____

· Personal Protection Equipment (PPE) will be available and utilized by personnel required to perform battery maintenance and servicing.

· Battery charging areas shall be well ventilated and separate from other on-site contractor work spaces.Enclosure 1

· Eye wash stations shall be close to the charging and servicing area.

· Procedures to care for thermal run-away batteries shall be in place.

3. Are battery records maintained and accurate for each battery in service or in storage? _____

O. NITROGEN AND FREON / CHLOROFLUROCARBONS (CFC) SERVICING

1. Are on-site contractor personnel certified to perform nitrogen and CFC servicing? _____

· Qualifications shall be documented on the Equipment Operator's Card and/or on the Service’s Equipment Operator's Identification Card.

P. NON-DESTRUCTIVE INSPECTION (NDI) (if applicable)

Q. HAZARDOUS MATERIAL (HAZMAT)

1. Is there an active program in place to control and maintain hazardous material? _____

2. Are contractor personnel familiar with the location and proper use of waste fluid receptacles? _____

3. Are hazardous material areas properly marked, identified and color coded? _____

4. Are Manufacturer's Material Safety Data Sheets (MSDS) readily available to all contractor personnel required to use hazardous materials? _____

5. Are all personnel provided training on the use of MSDS sheets? _____

6. Are quantities of hazardous materials kept in the spaces limited to the amount of material that would be used on one maintenance shift? _____

7. Are storage facilities for Hazardous Material adequate? _____

· It shall be it an approved type(s).

· A specially designed locker style is the normal HAZMAT storage. A regular locker will not suffice.

· Shall be kept clean and well ventilated at all times.

Note: HazMat storage space is usually provided by the government.

8. Are contractor personnel provided with Personal Protection Equipment (PPE)? _____

· Contractor personnel are also required to provide their own safety shoes.

Enclosure 1

9. Is training conducted in proper usage of HAZMAT? _____

R. MISSION SUPPORT / SURVIVAL EQUIPMENT

1. Is survival equipment inspected every 120 days or as conditions require? _____

2. Are serviceable tags attached to all survival kits, life rafts, and life vests? _____

· Tag entries require as a minimum:

3. Are on-site contractor personnel qualified in handling of ordnance (if applicable) including Cartridge Activated Devices (CADS)? _____

S. QUALITY ASSURANCE / CORROSION CONTROL

1. Is a copy of the Contractor’s Quality Assurance Plan with a Corrosion Control Program available for on-site review? _____

2. Is the scope of the corrosion control program sufficient to cover all of the environmental effects on the assigned aircraft and Support Equipment? _____

3. Are only authorized materials and equipment utilized in the corrosion prevention and treatment process? _____

· Contractor personnel may attend Navy corrosion courses to be properly trained to identify and treat corrosion.

4. Are scheduled inspections conducted and documented within the required time frames in accordance with OEM and Navy Supplemental Maintenance Manuals? _____

· Corrosion inspections.

· Engine washes.

Occasionally salt laden CT & PT Desalination & Engine external

All Compressor Performance Recovery

Comments: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Print TPOC Name _______________________ Date of Evaluation_________

TPOC Signature _____________________________

Print COR Name _______________________ Date of Review_________

COR Signature _____________________________

Enclosure 6

CUSTOMER COMPLAINT RECORD

DATE/TIME OF COMPLAINT

SOURCE OF COMPLAINT

ORGANIZATION

BUILDING NUMBER

INDIVIDUAL

PHONE NUMBER

NATURE OF COMPLAINT

CONTRACT REFERENCE

VALIDATION

DATE/TIME CONTRACTOR INFORMED OF COMPLAINT

ACTION TAKEN BY CONTRACTOR

RECEIVED/VALIDATED BY

Enclosure 2

PERFORMANCE ASSESSMENT REPORT (PAR)

(If more space is needed, use reverse and identify by number)

4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE

I. PERFORMANCE

7. |_| DEFICIENCY (CHECK ALL BOXES THAT APPLY)

|_| NEW

|_| REPEAT

|_| NO DEFICIENCY NOTED

8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED

II. CONTRACTOR VALIDATION

11. CONTRACTOR REPRESENTATIVE |_| CONCUR |_| NON-CONCUR

12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE

13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY

III. ACTION CORRECTED

14. |_| CONCUR |_| NON-CONCUR COR SIGNATURE AND DATE

15. COR REMARKS (REQUIRED)

6. CONTRACTOR REPRESENTATIVE REMARKS

Enclosure 3

CORRECTIVE ACTION REPORT (CAR)

(If more space is needed, use reverse and identify by number)

1. CONTRACTOR

2. CONTRACT NUMBER

3. TYPE OF SERVICES

4. FUNCTIONAL AREA

5. SUSPENSE DATE

6. CONTROL NUMBER

7. DEFICIENCY |_| MAJOR |_| MINOR

FINDING:

FINDING IMPACT:

Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.

8. QUALITY ASSURANCE PERSONNEL (COR)

TYPED NAME AND GRADE

SIGNATURE AND DATE

9. ISSUING AUTHORITY

TYPED NAME AND GRADE

SIGNATURE AND DATE

10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE

11. COR DETERMINATION

|_| ACCEPTED |_| REJECTED

12. CLOSE DATE

Enclosure 4 Enclosure 4 image1.emf