J-7 Customer Satisfaction Survey.pdf
PDF 153 KB Posted
- Attached to
- Janitorial Services, Helena MT
- Solicitation number
- 697DCK-24-R-00183
About this file
This document is a Customer Satisfaction Survey for Solicitation # 697DCK-24-R-00183 for Janitorial Services in Helena, MT. The survey must be completed by the customer and submitted directly to the FAA Acquisitions office, not the company bidding on the proposal. The survey includes questions about the timeliness of services, responsiveness, problem-solving capabilities, and overall satisfaction with the contractor's performance. The related federal contract opportunity is for janitorial services at the Helena, MT Air Traffic Control Tower. The solicitation package includes the statement of work, frequency of service charts, wage determination, staffing questionnaire, and procurement schedule. No pricing or set-aside information is provided.
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Other files
| File | Type | Posted |
|---|---|---|
| J-8 SOW HLN ATCT JAN AMENDED FY25.docx | DOCX document | |
| Vendor questions and answers.docx | DOCX document | |
| 697DCK-24-R-00183 amendment 0001.pdf | ||
| J-9 FOS HLN ATCT JAN AMENDED FY25.docx | DOCX document | |
| J-6 Contractor Staffing Access Questionnaire.docx | DOCX document | |
| J-5 Wage Determination 2015-5399 Rev 21 12-26-23.pdf | ||
| J-3 FOS HLN ATCT ADMIN.pdf | ||
| J-2 FOS HLN ATCT TWR CAB.pdf | ||
| J-4 FOS HLN ATCT ADMIN - PORT BLDG.pdf | ||
| 697DCK-24-R-00183 Janitorial HLN ATCT.pdf | ||
| J-1 SOW Helena ATCT.pdf | ||
| Procurement Schedule.docx | DOCX document |
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Text version
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00183
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address:Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Name of Company Submitting Proposal
2. Name of Company Providing Survey
3. Past Performance Contract# referenced for this Survey:
4. Type of Services Provided:
5. ANNUAL Dollar Amount of the above-referenced Contract
Name of the Persons (Customer) Submitting this Survey
I hereby submit the following rating on behalf of the company name above as they submit a proposal on the Federal Aviation Administration solicitation named above.
Signature of the Customer Date mailto:Darnell.A-CTR.Shelton@faa.gov mailto:christopher.bartels@faa.gov
Customer Satisfaction Survey Solicitation # 697DCK-24-R-00017
Please submit this Survey via email to the Contracting Specialist or Contracting Officer at this email address: Darnell.A-CTR.Shelton@faa.gov and christopher.bartels@faa.gov
The Company providing the Ratings must submit Customer Satisfaction Survey directly to FAA Acquisitions; any surveys received directly from the Company bidding on this Proposal will not be accepted.
1. Are all services (weekly, bi-weekly, monthly, quarterly and annually) completed and done in a timely manner?
Excellent (5) Very Good (4) Good (3) Needs Improvement (2) Unacceptable (1)
Comments:
2. How quickly does this contractor respond to your needs, requests, or complaints?
3. How would you rate the problem-solving capabilities and follow-up of this contractor’s Operations Management?
4. Please rate your current level of satisfaction with the overall service performance of this contractor:
mailto:Darnell.A-CTR.Shelton@faa.gov mailto:christopher.bartels@faa.gov
File details come from the government source that posted it. Updated .