Identity_Management_System.pdf

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Identity Management System
Solicitation number
2026-RFP-0026
Issued by
Sacramento County, San Francisco City, California

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Identity Management System RFP Summary

This is a Request for Proposal (RFP #2026-RFP-0026) issued by the Sacramento County Contract & Purchasing Services Division and Sacramento County Department of Airports (SCDA) for the implementation of a comprehensive Identity Management System (IDMS) at Sacramento International Airport (SMF). The RFP seeks a single contractor experienced in deploying identity management systems at U.S. airports to replace manual, paper-based processes currently managing approximately 5,700+ active Airport ID badges with 180+ Authorized Signatories. The proposed solution must consolidate identity management and access control into an integrated platform supporting regulatory compliance, operational efficiency, and protection of sensitive information while integrating with existing systems including background check processing, fingerprinting systems, training platforms, and physical access control systems. The non-mandatory pre-bid meeting is scheduled for May 5, 2026, at 2:00 PM via Microsoft Teams; the question submission deadline is May 26, 2026, at 4:00 PM; responses are due June 23, 2026, at 4:00 PM through the SacCountyEbids portal; and the contract is anticipated for award on August 11, 2026. The implementation phases include gap analysis, solution design, testing and training environment deployment, system acceptance testing, training completion, production deployment, and post go-live stabilization.

The pricing proposal must include detailed costs for all components necessary to meet RFP requirements across Production, Development, and Test environments, including project management/professional services, gap analysis, implementation, installation, configuration, hardware, software licensing for multiple modules and third-party software, integration services, documentation, training, and ongoing support for Years 1 through 5. The County will procure hardware, server operating system, and database licensing separately and may elect to purchase hardware and commercial-off-the-shelf software directly. Contractors must achieve FedRAMP or StateRAMP Ready Status within 90 days of agreement execution and full authorization within 12 months for cloud solutions, or comply with on-premises security tool requirements. The County is not interested in hosted solutions and requires data storage solely within U.S. data centers. Standard payment terms are NET/30 with F.O.B. Destination freight prepaid. Contractors must maintain comprehensive insurance coverage including general liability ($2,000,000 occurrence), automobile liability ($1,000,000 combined single limit for corporate vehicles), workers' compensation (statutory), and professional liability or errors and omissions insurance ($1,000,000 per claim and aggregate). The County reserves the right to terminate the contract without cause upon 30 days' written notice or for cause immediately upon notice of material failure to perform.

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Other files

File Type Posted
Identity_Management_System_(Addendum_#3_Revision).pdf PDF
Identity_Management_System_(Addendum_#2_Revision).pdf PDF
APPENDIX_Y_PROPOSAL_PACKAGE_CHECKLIST_(1).docx DOCX document
Appendix_I-_Pricing.xlsx XLSX spreadsheet
Appendix_S_-_Organization_and_Experience.docx DOCX document
Appendix_V_-_Technical_Requirements.docx DOCX document
Proposal_Package_Instructions_(5).docx DOCX document
Appendix_T-_Functional_Requirement.xlsx XLSX spreadsheet
Appendix_Z3_-_COS_SEC_REQ.docx DOCX document
Appendix_V_-_Technical_Requirements.docx DOCX document
Appendix_Z4_-_Security-Terms_and_Conditions.docx DOCX document
Proposal_Package_Instructions_(5).docx DOCX document
Appendix_R_-_Minimum_Qualifications.docx DOCX document
Appendix_T-_Functional_Requirement.xlsx XLSX spreadsheet
Appendix_W_-_Project_Management_.docx DOCX document
Appendix_Z4_-_Security-Terms_and_Conditions.docx DOCX document
Exhibit_1_-_FAA_Contract_Provisions.pdf PDF
Appendix_H_-_Customer_References_.docx DOCX document
Appendix_I-_Pricing.xlsx XLSX spreadsheet
STATERAMP_System_Security_Plan_Template_(1).docx DOCX document
Appendix_H_-_Customer_References_.docx DOCX document
Appendix_U_-_Narrative_Response.docx DOCX document
Appendix_X_-_Support_and_Maintenance.docx DOCX document
STATERAMP_System_Security_Plan_Template_(1).docx DOCX document
APPENDIX_Y_PROPOSAL_PACKAGE_CHECKLIST_(1).docx DOCX document
Appendix_R_-_Minimum_Qualifications.docx DOCX document
Appendix_S_-_Organization_and_Experience.docx DOCX document
Appendix_U_-_Narrative_Response.docx DOCX document
Appendix_W_-_Project_Management_.docx DOCX document
Appendix_X_-_Support_and_Maintenance.docx DOCX document
Appendix_Z3_-_COS_SEC_REQ.docx DOCX document
Exhibit_1_-_FAA_Contract_Provisions.pdf PDF
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REQUEST FOR PROPOSAL

2026-RFP-0026

IDENTITY MANAGEMENT SYSTEM

County of Sacramento

9660 Ecology Lane

Sacramento, CA 95827

RELEASE DATE: April 9, 2026

DEADLINE FOR QUESTIONS: May 26, 2026

RESPONSE DEADLINE: June 23, 2026, 4:00 pm

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/saccounty https://secure.procurenow.com/portal/%7bproject.government.code%7d

County of Sacramento

REQUEST FOR PROPOSAL

Identity Management System

1. Definitions

2. Introduction

3. Proposer's Instructions

4. Basis for Award

5. Final Acceptance

6. Project Details

7. Vendor Submissions

8. Pricing Table

9. Sacramento County Standard Terms and Conditions

10. Additional Terms and Conditions

11. Insurance Requirements for Contractors

12. Web Accessibility Policy

13. Security Supplemental - Terms and Conditions

Attachments:

A - Proposal Package Instructions

B - STATERAMP_System_Security_Plan_Template

C - Exhibit 1 - FAA Contract Provisions

H - Appendix H - Customer References

I - Appendix I - Pricing

R - Appendix R - Minimum Qualifications

S - Appendix S - Organization and Experience

T - Appendix T - Functional Requirement

U - Appendix U - Narrative Response

V - Appendix V - Technical Requirements

Request for Proposal #2026-RFP-0026 Title: Identity Management System

W - Appendix W - Project Management

X - Appendix X - Support and Maintenance

Y - Appendix Y - Proposal Package Checklist

ZZZ - Appendix Z3 - County of Sacramento Security Requirements

ZZZZ - Appendix Z4 - Security-Terms and Conditions

1. Definitions

Response: The written, signed and sealed complete document(s) submitted according to the proposal instructions. Response does not include any verbal or documentary interaction apart from submittal of a formal Response.

Request/Proposal/Bid: The completed and released solicitation, including all subsequent addenda, made publicly available to all prospective proposers.

We/Us/Our: Terms that refer to the County of Sacramento, a duly organized public entity. They may also be used as pronouns for various subsets of the County organization, including, as the context will indicate:

• Purchasing - the Contracts and Purchasing Services Division of the Department of General

Services.

• Department/Division – The department or division requesting the goods or services contained in this request, for which this Proposal is prepared and which will be the end user of the requested goods or services.

• Constituency – the client base or County population which may benefit from the procurement of goods and/or services requested herein.

You/Your: Terms that refer to businesses/individuals submitting a response. The term may apply differently as the context will indicate.

• Supplier - A business entity engaged in the business of providing services.

• Proposer - A business entity submitting a Response to this proposal. Suppliers which may express interest in this proposal, but who do not submit a Response, have no obligations with respect to the proposal requirements.

• Contractor - The Proposer(s) whose Response to this proposal is evaluated as meeting the needs of the County. Contractor(s) will be selected for award, and will enter into a contract(s) for provision of the services described in this proposal.

• Contractor’s Employee - All persons who can be offered to provide the services described in the proposal. All employees of the Contractor shall be covered by the insurance programs normally provided to persons employed by a company (ex: Worker’s Comp, SDI, etc.).

Mandatory: A required element of this request/proposal/bid. Failure to satisfy any element of this request/proposal/bid defined as “mandatory” will disqualify the particular response.

Default: A failure to act as required by any contract resulting from this request, which may trigger the right to sue or may excuse the other party's obligation to perform under the contract.

Cancellation/Termination: A unilateral or mutual decision to not complete an exchange or perform an obligation under any contract resulting from this request.

“Or Equal”: A statement used for reference to indicate the character or quality desired in a requested product or service. When specified in a proposal document, equal items will be considered, provided the response clearly describes the article. Offers of equal items must state the brand and number, or level of quality. When brand, number, or level of quality is not stated by proposer, the offer will be considered exactly as specified. The determination of the Purchasing Agent as to what items are equal is final and conclusive.

2. Introduction

2.1. Summary

General work description:

The Sacramento County Contract & Purchasing Services Division and Sacramento County Department of

Airports (SCDA), operating Sacramento International Airport (SMF) is seeking to implement a comprehensive Identity Management System (IDMS) to support the Airport Security, Access Control, and Badging Office.

The purpose of the IDMS is to automate the management of individual identities and associated access privileges within a secure and efficient IT environment. The system will replace manual, paper-based processes currently used to manage approximately 5,700+ Airport ID badges and related credentials with 180+ Authorized Signatories (AS). The proposed solution must consolidate identity management and access control processes into a single integrated platform capable of supporting regulatory compliance, improving operational efficiency, and ensuring the protection of sensitive information.

The proposals received will be utilized to select and award the contract to one (1) Contractor who is experienced in the deployment of an Identity Management System (IDMS) at US Airports. All submissions received prior to the submission deadline which meet the minimum requirements will be evaluated by the evaluation committee at Sacramento International Airport (SMF). At the Airport’s discretion, a select group of shortlisted Contractors will be asked to provide a demonstration of their product. Submissions not selected will be eliminated from further consideration.

2.2. Background

There are approximately 5,700+ active Airport ID Badges and approximately 180 Authorized Signatories

(AS) at SMF. Airport ID Badge holders represent County Airport System employees, airline, contractors, concessionaires, Fixed Base Operators and government (local, state, and federal) agencies at SMF. The

Airport Security, Access Control, and Badging Office handles approximately 75 to 100 transactions per day. These transactions include processing new and renewal applications, fingerprinting applicants, administering training and issuing Airport ID Badges.

SMF anticipates continued growth over the next several years, with the badge population expected to exceed 5,900 and the Authorized Signatory population projected to increase to approximately 200–225.

This growth will occur due to new concessions, the Centralized Receiving and Distribution Center

(CRDC), terminal expansion projects, and other future airport initiatives.

The current process involves paper application forms completed by the badge applicant, then reviewed and signed by the Authorized Signatory (AS). Once received, the Airport Security, Access Control, and

Badging Office staff enter the application information into multiple systems that support security background checks, training, financial processing and access control functions.

SMF use Telos/ TSC as their Designated Aviation Channeler (DAC), Cross Match for fingerprint collection, Hirsch Velocity V 3.8.5. Current version of Hirsh by Identiv v 3.8.5, implemented 10/28/2025; AirTera

(formally SSi) version is iLsappv-25.04.02-release for the Physical Access Control (PACS) and the

Computer Based Training (CBT) training system is SSI V 2.0.0.

2.3. Contact Information

Any inquiries or requests regarding this solicitation must be submitted via OpenGov. Contact with unauthorized County personnel during the selection process may result in disqualification.

Project Contact:

Nikki Lehmann

IT Project Manager

6741 Lindbergh Dr

Sacramento, CA 95827

Email: lehmannn@saccounty.gov

Phone: (916) 805-3095

Procurement Contact:

Gary Wong

Senior Contract Services Officer

9660 Ecology Lane

Sacramento, CA 95827

Email: wongg@saccounty.gov

Phone: (916) 876-6380

Department:

DGS: CAPSD - Procurement

Department Head:

Brandalyn Tramel

Purchasing Agent

2.4. Timeline

Release Project Date April 9, 2026 mailto:lehmannn@saccounty.gov tel:(916)805-3095 mailto:wongg@saccounty.gov tel:(916)876-6380

Pre-Bid Meeting (Non-Mandatory) May 5, 2026, 2:00pm

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/257575973987

40?p=RVcTjYyPmkEpDjnc25

Meeting ID: 257 575 973 987 40

Passcode: 8Bb92GT6

Need help? | System reference

Dial in by phone

+1 916-245-8966,,106191055# United States, Sacramento

Find a local number

Phone conference ID: 106 191 055#

Question Submission Deadline May 26, 2026, 4:00pm

Addendum Issued (if necessary) June 2, 2026, 4:00pm

Submission Deadline June 23, 2026, 4:00pm

Award Contract August 11, 2026 https://teams.microsoft.com/meet/25757597398740?p=RVcTjYyPmkEpDjnc25 https://teams.microsoft.com/meet/25757597398740?p=RVcTjYyPmkEpDjnc25

3. Proposer's Instructions

General Format: Respond to all requests for information and completion of forms contained in this

Request for Proposal. You may use additional sheets as necessary. A qualifying response must address all items. Brochures and advertisements will not be considered a complete reply to requests for information and will not be accepted as such. Proposer is solely responsible for accuracy and completeness of proposal response and for electronically separating confidential documents when submitting their response through SacCountyEbids. Responses considered incomplete may be rejected.

Alteration of Proposal Text: the original text of this proposal document, as well as any attachments, amendments or other official correspondence related to this proposal document, may not be manually, electronically or otherwise altered by proposer or proposer’s agent(s). Any response containing altered, deleted, additional or otherwise non-original text will be disqualified.

Preparation of Response:

A. All responses must be signed by an authorized officer or employee of the responder.

B. Responses must be submitted prior to the specified date and time, using the SacCountyEbids.

Responses delivered by hand, fax, telephone, e-mail, or any postal carrier will not be accepted. If bidder uploads a file to SacCountyEbids, it is bidder responsibility to ensure the file is not corrupt or damaged. If County is unable to open an attachment because it is damaged, corrupt, infected, etc., it may disqualify bidder’s submission. See this training guide for guidance entering your online response.

C. Time of delivery must be stated as the number of calendar days following receipt of the order by the proposer to receipt of the goods or services by the County.

D. Time of delivery may be a consideration in the award.

E. Prices will be considered as net if no cash discount is offered. If a discrepancy between the unit price and the item total exists, the unit price prevails.

F. Shipping Terms: F.O.B. Destination, freight prepaid: Seller pays freight charges, Seller owns goods in transit, Seller files claims (if any); Payment Terms: NET/30.

Confidential Information/Public Record: All responses become property of the County. All responses, including the accepted proposal and any subsequent contract, become public records per the requirements of the California Government Code, Sections 6250 -6270, “California Public Records Act”.

Proprietary material must be clearly marked as such. Pricing and service elements of the successful proposal are not considered proprietary information.

The County will treat all information submitted in a proposal as available for public inspection once the

County has selected a contractor. If you believe that you have a legally justifiable basis under the

California Public Records Act (Government Section 6250 et. seq.) for protecting the confidentiality of any information contained within your proposal, you must identify any such information, together with the https://secure.procurenow.com/portal/saccounty https://secure.procurenow.com/portal/saccounty https://secure.procurenow.com/portal/saccounty http://help.procurenow.com/en/articles/5815468-opengov-procurement-vendor-training legal basis of your claim in your proposal, and present such information separately (see "Confidential" section in Vendor Submissions) as part of your response package.

The final determination as to whether the County will assert your claim of confidentiality on your behalf shall be at the sole discretion of the County. If the County makes a determination that your information does not meet the criteria for confidentiality, you will be notified as such. Any information deemed to be non-confidential shall be considered public record.

4. Basis for Award

This proposal award will be determined by factors other than price alone. The County’s sole purpose in the evaluation process is to determine from among the Responses received, which one is best suited to meet the County’s needs. Any final analysis or weighted point score does not imply that one proposal is superior to another, but simply that in our judgment the proposal(s) we select offer(s) the best overall solution for our current and anticipated needs. The County reserves the right to make modifications to any scoring and/or weight structure prior to the evaluation of responses. The responses will remain sealed during the proposal evaluation period, and will be made available for public inspection upon notice of proposal award.

Bid responses will be considered valid for a period of 120 calendar days after bid closing date above.

Note: All specifications, terms and conditions of this request will apply to any resulting order.

4.1. Scoring Criteria

Proposals will be scored on pricing and other factors in your proposal such as ability to meet the requirements of the RFP, experience, references, risk assessment, etc. Contract(s) will be awarded to the highest scoring proposer(s).

An evaluation committee composed of staff from the Department of Airports (Airport Operations, Airport Security, and the Information Technology section) and the Transportation Security

Administration (TSA) will conduct a comprehensive evaluation in three phases. The evaluation committee will consider the completeness of a proposal and how well the proposal meets the needs of the County. Proposals in response to this RFP must be complete. Proposals that do not include all mandatory submittals and that do not address each of the items listed in the RFP will be considered non-responsive and will receive no further consideration.

The award for the Contract will be based on which Proposer the County perceives as having an existing solution, experience, methodology, and company resources considered viable for meeting Sacramento

County’s requirements.

During the course of evaluations, the evaluation committee may:

• Choose to contact officials from other jurisdictions regarding the Proposer, their prior work experience, and their ability to successfully complete the scope of services. The County may coordinate independent site visits with references provided to understand the product in a working environment.

• Request clarification or additional information from a Proposer in order to assist in the evaluation process. This process may not be used as an opportunity to submit missing documentation, change pricing, or make major revisions to the original response.

• Request work product examples for any documentation deliverables outlined in this proposal.

• Require changes in the scope of services, as deemed necessary by the County, before contract execution.

4.2. Evaluation Phases

Phase 1

In Phase 1, proposals submitted electronically will be evaluated to determine if they meet the minimum qualifications (App R). Only proposals meeting the minimum requirements will be passed on to the second phase of evaluation. Proposals that do not include all relevant required forms and sections, or do not meet minimum qualifications, are subject to rejection without further evaluation.

Response Package/Completeness of Response to Mandatory Requirements: Pass/Fail

Phase 2

In Phase 2, proposals that pass the pass/fail criteria above will be reviewed, evaluated and scored on the following evaluation criteria:

• Organization and Experience (Appendix S)

• Narrative Requirement (Appendix U)

• Pricing (Appendix I)

• Solution Requirements (Appendix T)

• Technical Requirements (Appendix V)

• Support and Maintenance (Appendix X)

• Project Management (Appendix W)

• Risk Assessment

• Security Requirements (Appendix Z3)

• Solution Security Requirements (Appendix Z4)

Based on the scores from the proposal evaluation, the evaluation committee will determine which proposers will be invited to participate in Phase 3.

Phase 3

In Phase 3, the top scoring firm(s) from the second phase will be invited by the evaluation committee for oral interviews/presentations, proposer demonstrations and performance capability. This gives the top scoring vendor(s) an opportunity to present their approach and allow the evaluation committee to ask questions in order to obtain clarity on the vendors proposed approach, meet with key staff performing the services, and discuss affirmative action steps to be taken or took if utilizing sub-contractors.

Proposers must bring a dynamic, working product to the demonstration for the County to evaluate. The

County will provide a script with a standardized outline that Proposer must follow during the demonstration; the County is not interested in a corporate or sales presentation. Proposers must be prepared to demonstrate their understanding of any requirement outlined within the proposal. The

County reserves the right to ask additional questions during demonstrations to clarify the scope and content of the written proposal or demonstrated product. During the demonstrations, County users may request to be given a chance for hands-on interaction and exploration in the solution demonstrated.

In Phase 3, proposals will be scored on the following evaluation criteria:

• Phase 2 Score

• Pricing

• Interviews

• Customer References

Contract Award

The Contract will be awarded to the highest cumulative scoring Proposer. The evaluation process is designed to ensure that the highest scoring proposer is selected based on their qualifications, experience, proposed approach, and pricing.

5. Final Acceptance

Equipment/Supplies/Services

The County of Sacramento will agree to final acceptance only after the supplied equipment, product or service is tested and is found to perform within acceptable standards of operation, is in compliance with all published and implied performance standards, and is considered by the County to be ready for practical application.

6. Project Details

6.1. Important Instructions for Electronic Submittal

The County is accepting electronic bid submissions. Bidders shall create a FREE account with OpenGov

Procurement by signing up at Sign Up (opengov.com). Once you have completed account registration, browse back to this page, click on "Submit Response", and follow the instructions to submit the electronic bid.

6.2. Detailed Requirements

The proposed IDMS solution must provide a secure, scalable, and fully integrated platform capable of managing the complete lifecycle of Airport ID badge holders. The system must reduce manual and duplicative data entry across multiple systems and spreadsheets, improve customer service, and enable paperless workflow for badge issuance and management. The system must enforce business rules related to badge issuance, support compliance with Transportation Security Administration (TSA) regulations, and protect personally identifiable information (PII). The IDMS must integrate with existing airport systems, including background check processing, fingerprinting systems, training platforms, and physical access control systems currently in use at SMF.

6.3. Project Details

Scope of Work

The Contractor shall provide a comprehensive Identity Management System that includes software, system configuration, implementation services, integration with existing airport systems, testing, deployment, and operational support. The system must support all operational activities associated with identity verification, application processing, security vetting, training verification, badge issuance, and access control authorization. The solution must include an Authorized Signatory Portal allowing approved organizational representatives to submit and manage badge applications electronically. The

Contractor will work collaboratively with the County to configure workflows that support the airport’s security and operational policies while enabling efficient processing of badge applications and renewals.

Organization and Experience

The Contractor must demonstrate organizational capability and experience in the successful deployment of Identity Management Systems within the aviation industry, particularly within U.S. airports operating under TSA regulatory requirements. The Contractor shall provide detailed information regarding the proposed project team, including organizational structure, roles and responsibilities, and qualifications of key personnel assigned to the project. The Contractor must demonstrate experience delivering similar systems that support airport badging operations, identity verification processes, and integration with physical access control systems.

Customer References

The Contractor shall provide references from organizations for which similar IDMS solutions have been implemented, preferably within airport or transportation environments. References must demonstrate successful deployment, operational performance, and customer satisfaction with the system and https://procurement.opengov.com/signup implementation services. Information provided should include project scope, implementation timelines, system capabilities delivered and contact information for client representatives who can verify the

Contractor’s performance and ability to deliver comparable solutions.

Project Schedule

The Contractor shall develop and maintain a detailed project schedule outlining all phases of the IDMS implementation, including project initiation, system design, configuration, integration, testing, training, deployment, and post-implementation stabilization. The project schedule must identify major milestones, deliverables, and dependencies required to ensure successful implementation. The schedule shall be coordinated with the County’s project management team to ensure alignment with airport operational requirements and minimize disruption to ongoing badging operations. Place of Performance

Work associated with the implementation of the Identity Management System will be performed through a combination of on-site activities at Sacramento International Airport and remote services provided by the Contractor. On-site activities may include system deployment, integration with existing airport systems, user training, and operational support. The Contractor must coordinate all on-site work with the Sacramento County Department of Airports to ensure compliance with airport security requirements and operational constraints.

Deliverables

The Contractor shall provide all deliverables necessary to support the successful implementation and operation of the IDMS solution. Deliverables will include system design documentation, implementation and configuration plans, integration specifications, testing documentation, training materials, and system administration guides. Additional deliverables will include a fully operational IDMS platform, user access portals, reporting capabilities, and documentation necessary to support ongoing system maintenance and administration by airport staff.

Project Management

The Contractor shall provide comprehensive project management services to ensure the successful delivery of the IDMS solution through all phases of the project lifecycle, including design, development, configuration, deployment, and stabilization. The Contractor must assign a dedicated Project Manager who will serve as the single point of contact for all project activities and will be responsible for coordinating project tasks, managing schedules, monitoring risks, and ensuring the delivery of all required deliverables. The Contractor’s Project Manager will work closely with the County’s assigned

Project Manager and designated stakeholders to maintain alignment with project objectives, ensure compliance with County standards, and support effective communication throughout the project.

System Installation and Configuration

The Contractor shall deliver a secure deployment of the Identity Management System (IDMS) utilizing either a cloud-hosted, on-premise, or hybrid architecture, fully aligned with the County’s requirements for security, system availability, and operational performance. The Contractor’s responsibilities encompass the configuration of the system environment, including the provisioning of necessary resources and the implementation of all required software components to enable full IDMS functionality.

Configuration activities will involve the initial system setup and the definition of user roles to ensure appropriate access controls and workflow management. The Contractor will configure workflows to support operational needs and integrate the IDMS with existing airport systems, enabling seamless interoperability. Additionally, robust security controls will be implemented to safeguard sensitive data and personally identifiable information, ensuring compliance with relevant security standards.

The Contractor must ensure that the deployed system environment is designed for scalability and reliability, with disaster recovery capabilities that meet industry best practices and adhere to established

County IT policies. This approach will help maintain continuous operation and support future growth while protecting critical information assets.

System Acceptance Testing

The Contractor shall conduct comprehensive System Acceptance Testing (SAT) to verify that the implemented IDMS solution meets all functional, technical, and operational requirements defined by the County. SAT activities will include validation of system functionality, data integrity, system integrations, and workflow performance. Testing shall also include performance testing, volume testing, load testing, and disaster recovery verification to ensure system reliability and operational readiness.

The Contractor will develop a detailed testing plan and coordinate test execution with County stakeholders. The County will participate in User Acceptance Testing (UAT) to confirm that the system meets operational needs prior to production deployment.

Milestone / Timeline

The Contractor shall work collaboratively with the County to establish a detailed implementation schedule following issuance of the Notice to Proceed. Milestones will define key implementation phases, deliverables, and review points necessary to ensure successful deployment of the Identity Management

System. The proposed milestones and implementation approach are outlined below.

Milestone Description Proposed Approach

Notice to Proceed (NTP) Contract award and project kickoff Timeline for subsequent activities developed collaboratively with Proposer

Gap Analysis Functional review and identification of required customizations Conducted by Proposer; schedule finalized with County input

Solution Design Approval Technical architecture, cloud environment design, workflows, gap mitigation plans

Timeline and review checkpoints established jointly

Testing & Training Environment

Deployment

Install and configure cloud IDMS, migrate test data, apply updates Deployment schedule set with County and Proposer agreement

System Acceptance Testing (SAT) Complete system tests, volume/performance/load/disaster recovery tests, UAT support

Test plan and schedule developed collaboratively

Training Completion End-user and administrator training conducted; training materials delivered

Training sessions scheduled based on County and vendor availability

Production Deployment Cloud-based IDMS deployed to Production; integrations applied;

sanity checks performed

Deployment plan coordinated between County and

Proposer

Post Go-Live Stabilization Monitoring and issue resolution period; on-site support provided Start and end dates determined jointly based on

Production readiness

Final Acceptance County signs off on beneficial use; warranty/support period begins Timeline established upon completion of stabilization period

7. Vendor Submissions

7.1. Proposal Requirements*

Did you read through and confirm that you met all of the proposal requirements?

☐ Yes

☐ No

*Response required

7.2. Please confirm that your company will accept the County's contract terms and conditions

☐ Please confirm

7.3. Information Security Requirements*

Please download the below documents, complete, and upload.

• Information_Security_Requir...

*Response required

7.4. Confidential Company Information (if applicable)

The County will treat all information submitted in a proposal as available for public inspection once the

County has selected a contractor. If you believe that you have a legally justifiable basis under the

California Public Records Act (Government Section 6250 et. seq.) for protecting the confidentiality of any information contained within your proposal, you must identify any such information, together with the legal basis of your claim in your proposal, and present such information in this section as part of your response package. Click "File Upload" below to upload your confidential documents.

7.5. Proposal Documents*

Please Upload your COMPLETE Proposal here, which includes the following:

Appendix H: Customer References

Appendix I: Pricing

Appendix R: Minimum Qualifications

Appendix S: Organization and Experience

Appendix T: Functional Requirements

Appendix U: Narrative Response

Appendix V: Technical Requirements

Appendix W: Project Management

Appendix X: Support and Maintenance

Appendix Y: Proposal Package Checklist

Appendix Z3: Security Requirements

*Response required https://government-project.s3.us-west-2.amazonaws.com/14692/6a4b12ec-3187-447b-be8f-792f691e7555_Information_Security_Requirements.docx?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIA47RIURE4NQTMUAVN%2F20260409%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20260409T154617Z&X-Amz-Expires=72000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEE8aCXVzLXdlc3QtMiJGMEQCIE2O2jHXgRn%2F8g3VaeGH8qxNQZ3pC2eCYEPLVdsiTgXeAiBic7K0MePGUBVCszLJlvi8CPUd%2F1hkKfyzGeAKE4FnlCqMBQgYEAIaDDg5MjM2NDY4NzY3MiIMR%2FJimd4lxxomNVGVKukEot8fRZVb7rFjfFB4sFn1kW%2Fqkpe2D9QWip4lNSXm3FFntJQXUepepe0I1hARHnCVJDmIvnNh4PYwTUnVoTp0atyaRA8JQpmUSmKwuEP2PVYWU5sDq5pnhWkzXmUoQJpT8DwEZM1Q9UxrVmC6czuhi3llGRvgJT5NwsrwqONpOnlo5SSsejym34TY4Ng7L%2FsrzEhm9lrfNvgGdlTm0LKVpieoBemL5q99xyBtj1LzoqM2R3K3rMJbFy8eePZnTtaswKESjZZLLyS9dQK7v1eja9303OgovHirbpey258SEvQqkNSdr%2FUhqF7kwUaoajZb7cayP2YfYD0FQChxZ1ySpExXhYcxz%2BpnDyRnsUbgF3IyTaY3jgxMU4%2FYeJjVmcoLbbgLwG6mValCEYdFr8jqH%2BpWvCPimxbaDu%2FORh5wk%2F%2BqhLiYVingMqLg%2Bf8PupOivef35UKMZYeOErQsBLI6fgrIGt7OQ4wJ7dteeX5wTFbxVDU4%2BCQofVs4ps%2Fxiv8tNZDhWWuuoM2QB9t%2B4mLy6SFsRp3qRWO0h%2FFZR5t1lw1utE0BpK2ki%2BBkQrS0xxyXBu%2FjPNbqgH0MsCrHDpWNzkYN0FhPJIlFczcRYGX0Hsc4RYy3KRIVOb0FRT4AIgfc%2FRFGk80JtQqrgUZAkTA4zy3tDlqMI8DVrXUe7vMHHQjleFad5w0PSBVra0QdeI6ElUOAGJVkNtm4UpIbsy9WwqFI4RAVcB%2FAq0zl%2BTddK6YAv2AOsFneBCdckiZnrU2z5zgvvmR3Taw1mYQXbHq4FFI25J0SyRfv8Iw2yFT6iLulVQ7ZgjZDeRMw9YXfzgY6mgHhbRWLx9ayUacuREgRmEo%2FrBJzgTtWH8tNDiZIHzKovlT4nfdfb93yPe%2BA8Gnj9HMZvpyS%2Ba%2Fi5pS9zmIVeW8iXFNn2TAAG2eC%2F04GQkEV%2FeM7QGK95qnPLErn9yg7rGmdaei%2BS5gofWo0MfAbCl8K2XRHS10LDmXhNVA1l%2Bmpkq77iF1Kq6fkVpOMQFw4XLWUhhOSRNEqxA2f&X-Amz-Signature=b146004dac4d0a46835a609b9d53706a68e560245eab209b8292b30c861ecf07&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3D%22Information_Security_Requirements.docx%22&x-id=GetObject

7.6. Contractor Certification of Compliance, part 1*

WHEREAS it is in the best interest of Sacramento County that those entities with whom the County does business demonstrate financial responsibility, integrity and lawfulness, it is inequitable for those entities with whom the County does business to receive County funds while failing to pay court-ordered child, family and spousal support which shifts the support of their dependents onto the public treasury.

Therefore, in order to assist the Sacramento County Department of Child Support Services in its efforts to collect unpaid court-ordered child, family and spousal support orders, the following certification must be provided by all entities with whom the County does business:

CONTRACTOR hereby certifies that either:

☐ (a) the CONTRACTOR is a government or non-profit entity (exempt); or

☐ (b) the CONTRACTOR has no Principal Owners (25% or more) (exempt); or

☐ (c) each Principal Owner (25% or more), does not have any existing child support orders; or

☐ (d) CONTRACTOR’S Principal Owners are currently in substantial compliance with any court-ordered child, family and spousal support order, including orders to provide current residence address, employment information, and whether dependent health insurance coverage is available. If not in compliance, Principal Owner has become current or has arranged a payment schedule with the

Department of Child Support Services or the court.

*Response required

7.7. Contractor Certification of Compliance, part 2*

New CONTRACTOR shall certify that each of the following statements is true:

A. CONTRACTOR has fully complied with all applicable state and federal reporting requirements relating to employment reporting for its employees; and

B. CONTRACTOR has fully complied with all lawfully served wage and earnings assignment orders and notices of assignment and will continue to maintain compliance.

NOTE: Failure to comply with state and federal reporting requirements regarding a contractor's employees or failure to implement lawfully served wage and earnings assignment orders or notices of assignment constitutes a default under the contract; and failure to cure the default within 90 days of notice by the County shall be grounds for termination of the contract. Principal Owners can contact the

Sacramento Department of Child Support Services at 1-866-901-3212, by writing to P.O. Box 269112, Sacramento, 95826-9112, or via the Customer Connect website at www.childsup.ca.gov.

☐ Please confirm

*Response required

7.8. Solicitation Exceptions*

Please list all exceptions below referring to name of specific section and (where applicable) paragraph, subsection number, or other identifier. For each exception, please quote the statement(s) to which you are taking an exception, for reference during bid analysis. Exceptions considered excessive or affecting vital terms, conditions or specifications may reduce or eliminate your prospects for award.

Please include the following with every exception (if your company has no exceptions, type "N/A" in this field):

A. Page #

B. Section#/Title

C. Exception Description

*Response required

7.9. Non-Collusion Affidavit*

I state that I am authorized to make this affidavit on behalf of my firm, and its owners, directors, and officers. I am the person responsible in my firm for the price(s) and the amount of this proposal.

I state that:

A. The price(s) and amount of this proposal have been arrived at independently and without consultation, communication or agreement with any other contractor, bidder or potential bidder, except as disclosed below in the exceptions field (accept with exceptions).

B. That neither the price(s) nor the amount of this proposal, and neither the approximate price(s) nor approximate amount of this proposal, have been disclosed to any other firm or person who is a bidder or potential bidder, and that they will not be disclosed before proposal opening.

C. No attempt has been made or will be made to induce any firm or person to refrain from submitting a proposal on this contract, or to submit a proposal higher than this proposal, or to submit any intentionally high or noncompetitive proposal/bid or other form of complementary proposal.

D. The proposal by my firm is made in good faith and not pursuant to any agreement or discussion with, or inducement from, any firm or person to submit a complementary or other noncompetitive proposal.

E. My firm, its affiliates, subsidiaries, officer, directors and employees are not currently under investigation by any governmental agency and have not in the last five years been convicted of or found liable for any act prohibited by State or Federal law in any jurisdiction, involving conspiracy or collusion with respect to bidding on any public contract.

F. No current or previous employee of the County of Sacramento (employed by County of

Sacramento within the last calendar year) has been involved or is currently involved in any manner, directly or indirectly, with bidder’s response or considerations in responding to this request.

I understand and my firm understands and acknowledges that the above representations are material and important, and will be relied upon by the County of Sacramento in awarding the contract(s) for which this proposal is submitted. I understand and my firm understands that any misstatement in this affidavit is and shall be treated as fraudulent concealment from the County of Sacramento of the true facts relating to the submission of proposals/bids for this contract. Any violation of this certification shall render bidder’s response invalid. In such a case, bidder’s response will be immediately disqualified.

☐ Please confirm

*Response required

7.10. Risk Assessment Questionnaire*

Please download the below documents, complete, and upload.

• Risk_Assessment_Questionnai...

*Response required

7.11. Iran Contracting Act Disclosure Form *

(California Public Contract Code, sections 2202-2208)

When responding to a bid or proposal or executing a contract or renewal for a County of Sacramento contract for goods or services of $1,000,000 or more, a vendor must either:

A. certify it is not on the current list of persons engaged in investment activities in Iran created by the California Department of General Services (“DGS”) pursuant to Public Contract Code section

2203(b) and is not a financial institution extending twenty million dollars ($20,000,000) or more in credit to another person, for 45 days or more, if that other person will use the credit to provide goods or services in the energy sector in Iran and is identified on the current list of persons engaged in investment activities in Iran created by DGS; or

B. demonstrate it has been exempted from the certification requirement for that solicitation or contract pursuant to Public Contract Code section 2203(c) or (d).

To comply with this requirement, please select one of the options below. Please note: California law establishes penalties for providing false certifications, including civil penalties equal to the greater of

$250,000 or twice the amount of the contract for which the false certification was made; contract termination; and three-year ineligibility to bid on contracts. (Public Contract Code section 2205.)

OPTION #1 - CERTIFICATION

I certify I am duly authorized to execute this certification on behalf of the vendor/financial institution, and the vendor/financial institution is not on the current list of persons engaged in investment activities in Iran created by DGS and is not a financial institution extending twenty million dollars ($20,000,000) or more in credit to another person/vendor, for 45 days or more, if that other person/vendor will use the credit to provide goods or services in the energy sector in Iran and is identified on the current list of persons engaged in investment activities in Iran created by DGS.

OPTION #2 – EXEMPTION

Pursuant to Public Contract Code sections 2203(c) and (d), a public entity may permit a vendor/financial institution engaged in investment activities in Iran, on a case-by-case basis, to be eligible for, or to bid on, submit a proposal for, or enters into or renews, a contract for goods and services. If you have https://government-project.s3.us-west-2.amazonaws.com/14692/69c0247d-f232-4964-94df-52ab07e78aa1_Risk_Assessment_Questionnaire.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=ASIA47RIURE4NQTMUAVN%2F20260409%2Fus-west-2%2Fs3%2Faws4_request&X-Amz-Date=20260409T154617Z&X-Amz-Expires=72000&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEE8aCXVzLXdlc3QtMiJGMEQCIE2O2jHXgRn%2F8g3VaeGH8qxNQZ3pC2eCYEPLVdsiTgXeAiBic7K0MePGUBVCszLJlvi8CPUd%2F1hkKfyzGeAKE4FnlCqMBQgYEAIaDDg5MjM2NDY4NzY3MiIMR%2FJimd4lxxomNVGVKukEot8fRZVb7rFjfFB4sFn1kW%2Fqkpe2D9QWip4lNSXm3FFntJQXUepepe0I1hARHnCVJDmIvnNh4PYwTUnVoTp0atyaRA8JQpmUSmKwuEP2PVYWU5sDq5pnhWkzXmUoQJpT8DwEZM1Q9UxrVmC6czuhi3llGRvgJT5NwsrwqONpOnlo5SSsejym34TY4Ng7L%2FsrzEhm9lrfNvgGdlTm0LKVpieoBemL5q99xyBtj1LzoqM2R3K3rMJbFy8eePZnTtaswKESjZZLLyS9dQK7v1eja9303OgovHirbpey258SEvQqkNSdr%2FUhqF7kwUaoajZb7cayP2YfYD0FQChxZ1ySpExXhYcxz%2BpnDyRnsUbgF3IyTaY3jgxMU4%2FYeJjVmcoLbbgLwG6mValCEYdFr8jqH%2BpWvCPimxbaDu%2FORh5wk%2F%2BqhLiYVingMqLg%2Bf8PupOivef35UKMZYeOErQsBLI6fgrIGt7OQ4wJ7dteeX5wTFbxVDU4%2BCQofVs4ps%2Fxiv8tNZDhWWuuoM2QB9t%2B4mLy6SFsRp3qRWO0h%2FFZR5t1lw1utE0BpK2ki%2BBkQrS0xxyXBu%2FjPNbqgH0MsCrHDpWNzkYN0FhPJIlFczcRYGX0Hsc4RYy3KRIVOb0FRT4AIgfc%2FRFGk80JtQqrgUZAkTA4zy3tDlqMI8DVrXUe7vMHHQjleFad5w0PSBVra0QdeI6ElUOAGJVkNtm4UpIbsy9WwqFI4RAVcB%2FAq0zl%2BTddK6YAv2AOsFneBCdckiZnrU2z5zgvvmR3Taw1mYQXbHq4FFI25J0SyRfv8Iw2yFT6iLulVQ7ZgjZDeRMw9YXfzgY6mgHhbRWLx9ayUacuREgRmEo%2FrBJzgTtWH8tNDiZIHzKovlT4nfdfb93yPe%2BA8Gnj9HMZvpyS%2Ba%2Fi5pS9zmIVeW8iXFNn2TAAG2eC%2F04GQkEV%2FeM7QGK95qnPLErn9yg7rGmdaei%2BS5gofWo0MfAbCl8K2XRHS10LDmXhNVA1l%2Bmpkq77iF1Kq6fkVpOMQFw4XLWUhhOSRNEqxA2f&X-Amz-Signature=904c8ef377e9427fbb96ebb38975cad2a5f89d7858855dc3b8ea6ac409ba616e&X-Amz-SignedHeaders=host&response-content-disposition=attachment%3B%20filename%3D%22Risk_Assessment_Questionnaire.pdf%22&x-id=GetObject obtained an exemption from the certification requirement under the Iran Contracting Act, please select

"EXEMPTION" below, and attach documentation demonstrating the exemption approval with your electronic submission.

☐ Certification

☐ Exemption

*Response required

8. Pricing Table

The Proposer must enter detailed costs for all components necessary to meet the RFP requirements.

The County requires Production, Development, and Test environments, which must be accounted for in this cost proposal. ANY COSTS associated with this proposal are to be listed in THIS APPENDIX. Proposer may expand the table in Appendix I and use as many lines as necessary to completely identify all costs and options (i.e., user training, premier support, etc.) for the proposed solution. Include any price volume discounts.

The County is requesting an on premise solution and is not interested in a hosted solution. The County will procure the hardware, server operating system, and database licensing required for hosting the solution outside of this contract.

The County may elect to purchase hardware and commercial-off-the-shelf software required for the solution directly through its own sources. Any hardware, service, or software that is not specifically identified in this section and is needed to implement the proposed solution must be listed separately and provided at no cost to the County.

This Appendix shall include the total cost of the following:

• Project Management/Professional Services

• Gap Analysis

• Implementation including installation and configuration

• Hardware

• Software/Licensing Costs – Provide details regarding multiple modules, licensing options and any third party software required

• Documentation

• Training

• Ongoing maintenance and support – Indicate levels of service if there are options

Line Item Description Unit of Measure Unit Cost No Bid

1 Project Management/Professional

Services Lump Sum

2 Gap Analysis Estimate Lump Sum

3 Implementation Lump Sum

4 Installation Lump Sum

Line Item Description Unit of Measure Unit Cost No Bid

5 Configuration management Lump Sum

6 Network / Data throughput requirement Lump Sum

7 Hardware (County may purchase directly) Lump Sum

8 License/Software – module Lump Sum

9 License/Software – module Lump Sum

10 License/Software – module Lump Sum

11 Required 3rd Party Software (if applicable) Lump Sum

12 Integration Services Lump Sum

13 Documentation Lump Sum

14 Training Costs Lump Sum

15 Support, Year 1 Lump Sum

16 Support, Year 2 Lump Sum

17 Support, Year 3 Lump Sum

18 Support, Year 4 Lump Sum

19 Support, Year 5 Lump Sum

20 Other Costs (if applicable) Lump Sum

9. Sacramento County Standard Terms and Conditions

A. BID/QUOTE/PROPOSAL TERMS AND CONDITIONS: All of the terms and conditions of the bid, quote, or proposal against which this agreement is applied, are hereby incorporated.

B. SALES TAX NOT INCLUDED: Unless otherwise definitely specified, the unit prices do not include

California sales and use tax or Sacramento County sales and use tax.

C. INVOICING & PAYMENT: Upon timely submission of itemized invoices by vendor/contractor, payment shall be made per the terms of this agreement and for the prices stipulated for supplies delivered and/or services rendered after inspection and acceptance. Deductions, if any, may be made from payment as provided by this agreement. Payment on partial deliveries may be made whenever amounts due so warrant or when requested by the vendor/contractor and approved by the County. In connection with any cash (payment) discount specified in this agreement, time will be computed from the date of complete delivery of the supplies, equipment or services as specified, or from date correct invoices are received by County, whichever is later. For the purpose of earning the discount, payment is deemed to be made on the date of mailing of the County warrant or check.

D. HOLD HARMLESS: The vendor/contractor shall hold the County of Sacramento, its officers, agents, servants and employees harmless from liability of any nature or kind because of use of any copyrighted, or uncopyrighted composition, secret process, patented or unpatented invention, articles or appliances furnished or used under this order, and agrees to defend, at his own expense, any and all actions brought against the County of Sacramento or himself because of the unauthorized use of such articles.

E. DEFAULT BY VENDOR/CONTRACTOR: In case of default by vendor/contractor, the County of

Sacramento may procure the articles or services from other sources and may deduct from any monies due, or that may thereafter become due to the vendor/contractor, the difference between the price named in the contract or purchase order and actual cost thereof to the County of Sacramento. Prices paid by the County shall be considered the prevailing market price at the time such purchase is made.

Periods of performance may be extended if the facts as to the cause of delay justify such extension in the opinion of the Purchasing Agent.

F. RIGHT TO AUDIT: The County of Sacramento reserves the right to verify, by examination of vendor/contractor’s records, all invoiced amounts when firm prices are not set forth in the purchase agreement.

G. ASSIGNMENT: This contract or purchase order is not assignable by vendor/contractor either in whole or in part, without the prior written approval of the County.

H. SUCCESSORS: This agreement shall be binding upon to the benefit of the successors and assigns of the respective parties hereto.

I. F.E.T. EXEMPTION: County is exempt from Federal excise tax pursuant to Internal Revenue Code 26

U.S.C. §4221(a)(4).

J. CHARGES NOT INCLUDED ON FACE NOT ACCEPTABLE: No charge will be accepted for packing, boxing, or cartage, except as specified in the Notice of Award. Freight collect shipments will not be accepted.

Merchandise will not be accepted if payment is to be made at the time of delivery.

K. TITLE/RISK OF LOSS: Title, ownership, and risk of loss or damage of the Goods shall be in accordance with Delivery/FOB Terms on Page 1 of the contract. The Goods are delivered to, inspected and accepted by County, except when such loss or damage is due to the fault or negligence of County.

L. ALL UNDERSTANDINGS IN WRITING: It is mutually understood and agreed that no alteration or variation of price, quantity, supplies and/or services, and any terms of this contract shall be valid unless made in writing and signed by the parties hereto, and that no oral understandings or agreements shall be binding.

M. FORCE MAJEURE: The parties will not be held liable for delays or failure in fulfillment of conditions of purchase order or contract resulting from events beyond the reasonable control of such parties. Such events include, but are not be limited to strikes, riots, acts of war, epidemics, acts of government, fire, power failures, nuclear events, earthquakes, acts of terrorism, severe weather events and other disasters.

N.VENDOR/CONTRACTOR TERMS AND CONDITIONS: County’s standard terms and conditions shall govern any contract awarded. If, after award of contract, vendor/contractor provides additional terms or conditions, and there is a conflict between the terms and conditions of the parties, County’s terms and conditions shall govern.

O. INFORMATION TECHNOLOGY ASSURANCES: Vendor/contractor shall take all reasonable precautions to ensure that any hardware, software, and/or embedded chip devices used by vendor/contractor in the performance of services under this agreement, other than those owned or provided by County, shall be free from viruses. Nothing in this provision shall be construed to limit any rights or remedies otherwise available to County under this agreement.

P.COMPLIANCE WITH FAMILY SUPPORT ORDERS: Vendor/contractor hereby certifies that it's principal owner(s) is in substantial compliance with Sacramento County's DCSS Program, federal and state laws regarding lawfully served orders for child, family and spousal…

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