I.B.08 Attachment 1 - Performance Requirements Summary.pdf

Attachment 1 – Performance Requirements Summary

The following table summarizes Contractor service requirements into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Metrics for Contractor Performance Assessment Record (CPAR)

E VG S M U

CPAR Category: QUALITY OF PRODUCT OR SERVICE (1)

Performance indicator: Document reviews

Draft Plans, Reports, documents and electronic submittals [Plans, documents and reports are considered draft until accepted as final by GOV]

All contract-milestone documents accepted as submitted with no significant comments

(comments that identify deviations from the PWS rule, regulation, or guidance documents).

GOV accepted one or more documents or sub-plans as submitted, but noted exceptions.

GOV provided no significant comments and did not require document resubmission.

One or more documents or sub-plans required revisions and document resubmission for acceptance prior to proceeding.

Resubmission of an entire document or sub-plan was not required.

One or more documents or sub-plans required revisions and document resubmission for acceptance prior to proceeding.

Resubmitted documents required two back checks on one or more document or sub-plan before

Contractor satisfactorily resolved GOV comments.

Required

Contractor resubmission of an entire document or sub-plan.

One or more documents or sub-plans did not comply with contract requirements, required two back checks on one or more document or sub-plan before

Contractor satisfactorily resolved GOV comments, or

GOV rejected more than one document or sub-plan.

Performance indicator: Project Execution

Conformance All work complies with generally accepted industry best practices, as well as all local, State, and Federal statutory and regulatory guidelines.

Meets the standard for excellent performance with the exception of minor differences or omissions that do not negatively impact the project execution or schedule.

Performs work in accordance with task order PWS, industry standards, and

Federal, State, and local regulations and requirement with minor differences or omissions that may negatively impact project execution or schedule.

However the differences or omissions were successfully resolved prior to project completion.

Commits significant exception to best practices or major omission that requires additional work to resolve or minor delays to project milestones/ schedule

Commits multiple exceptions to best practices and/or major omissions that results in regulatory intervention, threat of fine or stop work, with major disruption in project milestones/ schedule.

Performance indicator: Monthly Reports

Pay Applications 0% pay applications requiring revision.

5% pay applications requiring revision.

10% pay applications requiring revision.

15% pay applications requiring revision.

20% pay applications requiring revision.

Monthly Manhour

Exposure Report

Yes No

E VG S M U

CPAR Category: SCHEDULE (2)

Performance indicator: Timely completion of tasks

Final Plans, Reports, and

Invoices

100% of submittals, reports, and invoices transmitted to/ accepted by

GOV

on/before required due date.

95% of submittals, reports, and invoices transmitted to/ accepted by

GOV on/before required due date.

90% of submittals, reports, and invoices transmitted to/ accepted by

GOV

on/before

GOV accepts final invoice before POP end date.

80% of reports, and invoices transmitted to/ accepted by

GOV

on/before

GOV has to extend POP end date to no more than 30 days to accommodate delay.

<80% of reports, and invoices transmitted to/ accepted by

GOV on/before

GOV has to extend POP end date to more than 30 days to

Performance indicator: Impacts to Schedule

Impacts caused by

Contractor or other causes identified, in writing to

KO/COR in a timely manner to apply acceptable corrective actions.

Impacts and corrective actions clearly communicated within 24 hours of detection.

Impacts and corrective actions clearly communicated within 48 hours of detection.

Impacts and corrective actions clearly communicated within 5 business days of detection.

Impacts are identified by

Customer, QA, or

KO/COR,

sources other than the

Contractor

OR Impacts and corrective actions communicated within more than 5 business days but less than

10 business days of detection.

Impacts are identified by

Customer, QA, or KO/COR, sources other than the

Contractor OR

Impacts and corrective actions communicated more than 10 business days of detection.

Performance indicator: Final Project Execution

Project Execution

Milestones

100% of project milestones completed by

Contractor and GOV accepts final invoice at least 30 days before POP

95% of project milestones completed by

Contractor and

GOV accepts final invoice before POP end

90% of milestones completed by

Contractor and GOV accepts final invoice before

POP end date.

80% of milestones completed by

Contractor and GOV has to extend POP end date to no more than 30 days to

<80% of project milestones completed by

Contractor and

GOV has to extend POP end date more than 30 days to end date.

E VG S M U

Category: Management of Key Personnel (4)

Performance indicator: Met contractual obligations

Corrective Actions were timely and effective

Yes No

Performance indicator: Ethical Conduct

Meetings and correspondences with project delivery team and other stakeholders

Yes No

Performance indicator: Personnel able to manage resources efficiently

Instances when resource management had negative impact on project execution

0 1 2 3-4 5 or more

Performance indicator: Personnel competent, responsive and cooperative

Key personnel competently answer inquiries, and are responsive and cooperative

100% 90% 80% 70% <70% of the time.

Performance indicator: Personnel knowledgeable and effective in their areas of responsibility

Personnel assigned to tasks

All personnel proposed by

Contractor were assigned to project, some personnel were substituted by higher qualified individuals.

All personnel proposed by

Contractor were assigned to project OR some personnel were substituted by equally qualified individuals.

Not all personnel proposed by the Contractor were assigned to this project, and some personnel were substituted by lesser qualified individuals OR

GOV

requested, in writing, removal of assigned personnel for poor performance.

E VG S M U

CPAR Category: REGULATORY COMPLIANCE (5)

Performance indicator: Proper Waste Characterization

Unforeseen waste stream characterization identified, in writing, to

KO/COR in a timely manner to apply acceptable corrective actions.

Impacts and corrective actions clearly communicated within 24 hours of detection.

Impacts and corrective actions clearly communicated within 48 hours of detection.

Impacts and corrective actions clearly communicated within 5 business days of detection.

Impacts are identified by

Customer, QA, or

KO/COR,

sources other than the

Contractor

OR Impacts and corrective actions communicated within more than 5 business days but less than

10 business days of detection.

Impacts are identified by

Customer, QA, or KO/COR, sources other than the

Contractor OR

Impacts and corrective actions communicated more than 10 business days of detection.

Performance indicator: Proper Waste Manifesting, Handling, Transport, and Disposal

Conforms with applicable Federal, State, and local laws, regulations and requirements, to include work executed by subcontractors, vendors, and suppliers

No improper manifesting, handling, transport, or disposal of demolition debris

NOV

violations and infractions levied against

KTR, land holder, and/or

USACE for improper manifesting, handling, transport, or disposal of demolition debris resulting in an

NOV, with full

NOV

violations and infractions levied against

KTR, land holder, and/or

USACE for improper manifesting, handling, transport, or disposal of demolition debris resulting in an NOV, with no cooperation to cooperation to mitigate damages to the environment mitigate damages to the environment

Performance indicator: Monthly/Quarterly Reports

Monthly transmittal of delivery manifests for disposal of non-regulated

C&D debris

Yes No

Performance indicator: Monthly/Quarterly Reports

Monthly transmittal of delivery manifests for disposal of disposal of regulated/non-regulated wastes/items

Yes No

E VG S M U

Category: Safety (6)

Performance indicator: Accidents and Violations

Accidents, Contractor at fault

No Class A, B, C, or D accidents.

Contractor's

Safety

Program and

Plan goes above and beyond the requirement of

EM 385-1-1.

No Class A, B, C, or D

Safety Program and Plan meets the requirements of

EM 385-1-1.

No Class A, B, C accidents and not more than 1 Class D

Safety Program and Plan meets the requirements of EM 385-1-1.

No Class A and B accidents.

Not more than

1 Class C accident and not more than

1 Class D accidents, or not more than

2 Class D

Program and

Plan meets the requirements

Any Class A or

B accidents.

Program and

Plan does not meet the requirements of

EM 385-1-1.

of EM 385-1-

1.

Major safety violations

No major safety violations

1 major safety violation

2 or more safety violations

Minor safety violations

No minor safety violations

2 minor safety violations, that are immediately correctable.

4 minor safety violations, that are immediately correctable OR

2 minor safety violations that are correctable within 2 business days

>4 but <10 minor safety violations, that are immediately correctable

OR >2 but <6 minor safety violations that not correctable within 2 business days

>10 minor safety violations, that are immediately correctable OR

>6 minor safety violations that are not correctable within 2 business days

The following guidelines are provided for issuing ratings that are subjective in nature, these ratings will be supported by the weight of evidence documented during the government's surveillance efforts:

Exceptional (E): Performance meets contractual requirements and exceeds many to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good (VG): Performance meets contractual requirements and exceeds some to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the Contractor were effective.

Satisfactory (S): Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the

Contractor appear or were satisfactory.

Marginal (M): Performance does not meet all contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor's proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory (U): Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problems for which the Contractor's corrective actions appear or were ineffective.

Classes of Accidents:

Class A: Fatality or permanent total disability (Government Civilian, Military Personnel, and/or

Contractor), or >$2,000,000 property damage.

Class B: Permanent partial disability or impatient hospitalization of 3 or more persons

(Government Civilian, Military Personnel, and/or Contractor), $500,000< $2,000,000 property damage.

Class C: Lost Workday (Contractor) or Lost Time (Government Civilians), $50,000< $500,000 property damage.

Class D: $2000 < $50,000 property damage.