TECHNICAL EXHIBIT G - Performane Requirements Summary.pdf

PERFORMANCE REQUIREMENTS SUMMARY (PRS)

1.0 SERVICE SUMMARY (SS)

1.1 PERFORMANCE OBJECTIVES: Column 1: The “Performance Objective” describes what the Government will survey. The absence of any contract requirements from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract, including the clauses entitled “Inspection and Acceptance”, “Termination for Convenience”, or “Termination for Cause” contained in

Federal Acquisition Regulation clause 52.212-4. The Government has the right to inspect all services required in the contract.

1.2 PERFORMANCE WORK STATEMENT (PWS) REFERENCE: Column 2: The “PWS Reference” specifies where the “Performance Objective” is in the PWS.

1.3 PERFORMANCE THRESHOLD: Column 3: This column sets forth the “Performance Threshold” (PT) for each “Performance Objective” that may occur before the Government may take remedial action.

2.0 GOVERNMENT QUALITY ASSURANCE: Service provider performance shall be compared to the contract standards and PRS. The Government may use a variety of surveillance methods to evaluate the service provider’s performance to determine if it meets the contract standards. Only one method will be used at a time to evaluate a listed service during an inspection period for payment computation purposes. The methods of surveillance that may be used are:

2.1 One hundred percent surveillance of the output items.

2.2 Periodic surveillance of output items (daily, weekly, monthly, quarterly, semiannually, or annually) as determined necessary to ensure a sufficient evaluation of service provider performance.

2.3 Customer complaints.

3.0 PERFORMANCE EVALUATION: Performance of a service will be evaluated to determine whether it meets the Performance Threshold of the contract. When the Performance Threshold is exceeded, the CO shall issue a

Contract Discrepancy Report (CDR) to the service provider. The service provider must provide a written response to the CDR within 15 calendar days of receipt.

PERFORMANCE REQUIREMENTS SUMMARY

SS = Service Summary

Performance

Objective PWS Reference Performance Threshold Surveillance Method

SS-1

Prepare food per the posted menu and in compliance with stated inpatient diet orders

Section 5, Specific

Tasks

100 % of the menu items/meal periods Periodic Inspection, Patient Safety Reports

(PSR)

SS-2

Make available supplies and materials to serve the patrons

Section 4, Contractor

Furnished Items

100% of the time Periodic Inspection

SS-3

Satisfy patients and guests in reference to timeliness of service and courteousness of employees

Section 5, Specific tasks

>95% of surveys are satisfactory Customer Surveys

SS-4

Maintain the interior of the dining facility and cooking preparation, storage and refrigeration spaces in a clean and sanitary condition to include appropriate refuse disposal and recycling

Section 5, Specific tasks 100% in accordance with infection prevention, Joint

Commission and Tri-Service

Food Code guidelines

Periodic Inspection

SS-5

Execute the Continuous

Operation Plan during emergency events and typhoons with adequate staffing and meal service for the condition

Section 1.20 100% of the time 100% accordance with Department COOP and

Emergency Management Directives