Section C-1_C.5_LSC08R0001.doc

Federal law Enforcement Training Center Charleston SC

HSFLCS08R0001

Amendment #0002

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

TABLE OF CONTENTS

No.

Title

Page No.

C.1

Introduction and General Requirements C -1

C.2

Definitions C -3

C.3

Government and Contractor Furnished Facilities, Equipment, Supplies … C -5

C.4

Management Responsibilities C -9

C.5

Performance Specification Requirements C-11

C-5.A

Janitorial Services

C-5.B

Dormitory Management

C-5.C

Food Service

C-5.D

Facilities Maintenance

C-5.E

Grounds Maintenance

C-5.F

Physical Training / Pool – Water Survival / Recreation

C-5.G

Range Master Services

C-5.H

Role Player Services

C-5.I

Audio Visual / IT Maintenance

C-5.J

Transportation / Motor Pool

C-5.K

Student Support Services

C-5.L

Environmental & Safety

ATTACHMENTS

C-1

Listing of buildings, Structures, & Facilities

C-2

Sample Session Start Dates

C-3

Training Class Schedule – Sample Month

C-4

PM Equipment and Materials List C-5

FTC-ADM-44, Survey Report Form C-6

FTC-ADM-1A, FLETC Purchase Requisition (PR) Form C-7

Contractor Furnished Materials & Supplies (Most Frequently Used)

C-10

Hours of Operation for FLETC Charleston Buildings C-18

Government Furnished Property & Equipment List

All provisions under this Sub-section shall be considered to be Firm-Fixed-Price unless specifically identified as Time and Material (T&M).

C.1

INTRODUCTION AND GENERAL REQUIREMENTS

(a) Background

(1) On October 1, 2004, the Federal Law Enforcement Training Center (FLETC) assumed total operational and administrative control of that portion of the old Navy Base identified by legislation as the “Federal Enclave”. The Federal Enclave is now known as the Charleston Federal Law Enforcement Training Center and Federal Complex. The Charleston Complex is unique and unlike the other FLETC facility. Not only is Charleston a center for federal law enforcement training, it is also the home for a number of administrative and operational law enforcement agencies, and commercial businesses, all co-located within the Complex footprint. Complex agencies include the Department of State, National Oceanic and Atmospheric Administration (NOAA), U.S. Coast Guard Naval Engineering Support Unit, Department of Justice (Pilot Project – Operation Seahawk), U.S. Coast Guard Marine Fisheries School, Maritime Administration (MARAD), National Civilian Community Corps, private tugboat and ship support companies.

(2) The Charleston Complex will host a wide range of basic and advanced law enforcement training in the near future, with a focus on Maritime Law Enforcement and Security training. The first step in establishing this unique Complex, located on the Cooper River, as a FLETC site was achieved when the U.S. Coast Guard Maritime Law Enforcement Academy was commissioned on December 1, 2004. The second Partner Organization to call Charleston their home is the Administrative Office of the U. S. Courts (USC), U.S. Probation and Pre-Trial Services, when their Academy was established in Charleston in January, 2005.

(b) Scope Of Work

The Contractor must be able to provide comprehensive base operating support services to the Charleston Federal Law Enforcement Training Center and its ancillary support facilities located at the Naval Weapons Station, Goose Creek, South Carolina. This shall require supervision on a 24-hour, 7-day-a-week basis. The Contractor shall provide both student support and facility-based services. Student support services include such activities as operation and cleaning of dormitories, operation of the dining facility, and training support services of various types (such as providing range masters, role players for practical exercises, computer laboratory support, equipment issue, bus transportation, etc.). Facility-based services include activities such as janitorial services, waste removal, facility and grounds maintenance, office equipment and furniture cleaning and movement. The Contractor shall also provide labor, equipment, transportation, administrative support, training and supplies (except as otherwise specified herein) necessary to ensure competent and productive performance of services in accordance with the terms and conditions described herein.

(c) Introduction

(1) The purpose of this section is to provide general information, facility descriptions, mission statements, and definitions related to the performance work requirements at the FLETC facility located in Charleston, SC and the Naval Weapons Station in Goose Creek, SC.

(2)Except for Government-Furnished Property (GFP), the Contractor shall furnish all personnel, supervision, management, equipment, materials, transportation and supplies required to plan, schedule, coordinate and assure effective performance of all required services necessary to provide operational and student support services for the Charleston FLETC Facility.

(3)The Contractor shall provide a qualified contract manager at all times (on call 24 hours a day) to administer all services described in the following specifications, receive any complaints concerning the contract requirements, and rectify the causes of the complaints.

(d) Facility Descriptions And Mission

(1) Location. The Charleston FLETC facility is located at approximately the southeast corner of the City of North Charleston, SC. The city is located at the intersection of Interstates 26 and 526. Associated outdoor firing and driving range facilities are located at the Naval Weapons Station in Goose Creek, SC.

(2) Description. The Charleston FLETC and Federal Complex is comprised of two parcels; the first is approximately 209 acres, located on the old Charleston Navy Base and approximately 118 acres located on the Naval Weapons Station (NWS), 15 miles North West of the main Complex. The main Complex contains a Visitors Center, Dormitories for 545 students; a Dining Hall that can feed up to 1,000 students per mealtime; a Classroom building containing seventeen (17) 48+ person classrooms; twenty-one (21) 28-person classrooms; twenty-nine (29) 12-person breakout rooms with an auditorium; an indoor firing range; a NEVO Skid Pan area; a Tactical Training Center; a Physical Training building with cardio and weight training equipment and mat rooms; an Aquatic Training facility; Practical Exercise areas for land and water based operations; a Student Center with a FLETC Express Store, Deli, movie room, hardwood court, weight rooms, and cardio equipment. The NWS training area houses five (5) outdoor firearms ranges and four (4) driving ranges, as well as office space, a cover course and a modular facility for firearms simulator training. Listings of existing buildings, structures, and facilities to be serviced under this contract are in Section J, Attachment C-1. The potential exists for additional buildings to be utilized on the Federal Complex as the student population increases. A change order and equitable adjustment modification to the contract will be negotiated at the time any new requirement is identified.

(3) Mission. The Charleston FLETC facility is responsible for providing basic and advanced law enforcement training programs as well as a variety of support services to various Partner Organizations (POs). The facility houses an administrative and instructional staff from FLETC and other Partner Organizations (POs).

(4) Projected workload. The projected workload for this contract is delineated either in the form of historical data or an estimated number of occurrences. The Government will provide the Contractor with a list of Session Start Dates (see Section J, Attachment C-2) and a Training Class Schedule (see Section J, Attachment C-3) for each session which the Contractor shall use in projecting his/her requirements under this contract. Changes to these schedules will be provided to the Contractor immediately upon notification to the Contracting Office. Effort will be made to notify the Contractor five (5) days before the change is to take place, but it should be noted that this is not always possible. Less than 24-hour notification will be handled as overtime.

C.2

DEFINITIONS - TECHNICAL

(a) Where “as shown”, “as indicated” “as detailed”, or words of similar import are used, it shall be understood that reference is made to this specification and the drawings accompanying this specification unless stated otherwise.

(b) Where “as directed,” “as required,” “as permitted,” “approval,” “acceptance,” or words of similar importance are used, it shall be understood that direction, requirement, permission, approval, or acceptance of the Contracting Officer is intended unless stated otherwise.

(c) Contract Discrepancy Report (CDR). A report issued by the Contracting Officer to the Contractor when performance is unsatisfactory. The Contract Discrepancy Report requires the Contractor to explain, in writing, why performance is unsatisfactory, how performance will be returned to satisfactory levels, and how reoccurrence of the problem will be prevented in the future.

(d) Contracting Officer. The Contracting Officer is a person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings. The term includes certain authorized representatives of the Contracting Officer acting within the limits of their authority as delegated by the Contracting Officer.

(e) Contractor. The term Contractor as used herein refers to both the prime Contractor and any subcontractors. The prime Contractor shall ensure that his/her subcontractors comply with the provisions of this contract.

(f) Contractor Representative. A foreman, supervisor, or key personnel, who has been given the authority, by the Contractor, to act on his/her behalf.

(g) Contracting Officer’s Technical Representative (COTR). A person designated by the Contracting Officer to act as the technical representative for this contract and who performs functions such as review or inspection and acceptance of supplies, services, and other functions of a technical nature.

(h) Facility. An establishment, structure, or assembly of units of equipment designated for a specific function.

(i) Frequency of Service.

As needed. In addition to the daily requirement, these services may be required more frequently than others, e.g., services performed after each training session in the Physical Training Complex due to extremely high traffic, or for health purposes (e.g., germ control), etc. Also services performed as needed due to a spillage (unforeseen soiling) or overflowing waste containers.

Daily. Services performed once each calendar day, seven days per week, including weekends and holidays.

5/Wk. Services performed once each calendar day, Monday through Friday, including holidays unless otherwise noted.

2/Wk. Services performed twice a week, such as Monday and Thursday or Tuesday and Friday.

1/Wk. Services performed 52 times during each 12-month period of the contract at intervals of six to eight calendar days – once per week, e.g., each Wednesday.

1/Mo. Services performed 12 times during each 12-month period of the contract at intervals of 28 to 31 calendar days – once per month, e.g., first Tuesday.

1/Qtr. Services performed 4 times during each 12-month period of the contract at intervals of 80 to 100 calendar days – quarterly, e.g., January, April, July & October.

2/Yr. Services performed twice during each 12-month period of the contract at intervals of 160 to 200 calendar days – semiannually, e.g., June and December.

1/Yr. Services performed once during each 12-month period of the contract at intervals of 365 days – annually, e.g., September.

(j) Maintenance. Recurring, day-to-day, periodic or scheduled work required to preserve or restore a real property facility to such a condition that it may be effectively utilized for its designated purpose; work undertaken to prevent damage to a facility that otherwise would be more costly to restore.

(k) Performance requirements. Performance requirements are defined in this contract to mean results or goals to be achieved. The requirements have been purposefully defined to give the Contractor sufficient latitude in how it will achieve these results.

(l) Qualified Personnel. “Qualified” is defined here to mean having the education and/or the requisite experience in work as stated in H.6, which can reasonably be expected to enable the person to perform satisfactorily under this contract.

(m) Quality Assurance (QA). A method used by the Government to provide some measure of control over the quality of purchased goods and services received.

(n) Regular Working Hours.

(1) Work performed in the Student Dormitories, Building 1 (Headquarters Building), and Building 16 (Administrative Building) shall take place during the hours from 7:00 a.m. to 5:00 p.m. (except as otherwise noted), Monday through Friday, except Federal holidays. Housekeeping services in Student Dormitories shall also take place on Saturdays and Sundays when turnover volume is high due to classes leaving and incoming classes checking in over weekends.

(2) Work in the Public Access Areas such as the Dining Hall, TV Lounges, Recreational Areas, Entrances, Lobbies, Corridors, Vending Areas, Laundry Rooms and Public Restrooms shall take place during the hours from 7:00 a.m. to 5:00 p.m., 7 days per week.

(3) The Classroom Building #61 is opened, for student use, 24 hours a day, seven days a week. However, the classroom hours of operation are 7:00 a.m. to 5:00 p.m., Monday through Friday, except Federal Holidays. In order not to interrupt classes, cleaning in this Building shall take place during the hours from 5:00 p.m. to 7:00 a.m., 5 days per week. However, emergency-cleaning services, for unforeseen incidents (spills, etc.), may be required during classroom hours of operation.

(4) The Swimming Pool (Building 59) is open Monday through Friday from 5:00 a.m. to 4:30 p.m. – for training only; and Monday through Friday from 4:30 p.m. to 7:30 p.m. – recreational for students and staff only; Saturday 10:00 a.m. to 8:00 p.m. – recreational for students and staff only; Sunday and Holidays from 12:00 p.m. to 8:00 p.m. – recreational for students and staff.

(5) The Student Center (Building 46) will be open Monday through Friday from 5:00 a.m. to 9:00 p.m., Saturday from 8:00 a.m. to 6:00 p.m., and Sunday and Holidays from 10:00 a.m. to 6:00 p.m. The FLETC Express Convenience Store will be open Monday through Friday from 7:00 a.m. to 8:00 p.m., and Saturday and Sunday from 8:00 a.m. to 8:00 p.m. The Fed Grill Deli will be open Monday through Friday from 10:00 am to 2:00 pm and 4:30 pm to 10:00 pm, and closed on the weekends. Barber Shop is opened Monday through Thursday from 4:00 pm to 8:00 pm.

(6) Work outside regular hours. Working in the various facilities, outside the hours indicated above requires prior approval from the Contracting Officer and must be clearly justifiable.

(7) See Hours of Operation for FLETC Buildings (Section J, Attachment C-10) for other building hours of operation.

(o) Response Time. Response time is defined as the time allowed the Contractor after initial notification of a work requirement to be physically on the premises at the work site, with appropriate tools, equipment, and materials, ready to perform the work required.

(p) Management Plan. A detailed description of the Contractor’s intended plan for accomplishing work. This plan is used to ensure that the Contractor has developed sufficiently responsive and cost effective procedures to deliver adequate service(s). A Management Plan also serves as basic information and reference document describing the methods, procedures, and controls that the Contractor intends to use in providing the required services.

C.3

GOVERNMENT AND CONTRACTOR FURNISHED FACILITIES, EQUIPMENT AND SUPPLIES

(a) Government Furnished Property, Equipment, Material And Services. In accordance with “Government Furnished Property” in Section I, the Contractor shall utilize all Government owned facilities, equipment, materials, and utilities in connection with this contract. Land, facilities, equipment, material and utilities provided by the Government will be used only for performance of work related to this contract. All such facilities, equipment, and materials will be provided in “as is” condition. The Contractor shall provide an updated listing on an annual basis, or when receipts and transfers warrant an update for GFP and Equipment identified in Section J, Attachment C-18. The Contractor listing shall include:

(1) Contract Number and Name

(2) Property Number

(3) Property Nomenclature, Serial Number and Model Number

The contractor shall submit a Property Control Plan that describes how it will manage all GFP and GFE under this contract. The plan shall include, but is not limited to, the following items:

(1) Overall GFP and GFE management/administration

(2) Description of all equipment by name, function, capacity (if applicable), and whether it is owned (give age, if owned), leased, rented, or other and the estimated quantity range of each type of equipment.

(3) Address specific security techniques/procedures for the accounting, utilization, protection, storage, and disposal of GFP and GFE.

(4) Address Property Custodian duties/responsibilities.

Upon completion of this contract the Contractor shall submit, in a form acceptable to the Contracting Officer, inventory reports covering all items of Government property not consumed in the performance of this contract.

(1) Government Furnished Facilities. The Government will furnish or make available to the Contractor the facilities and lay down areas described in Section J, Attachment C-1. The Contractor shall be responsible and accountable for such facilities accepted for use and shall take adequate precautions to prevent fire hazards, odors, and vermin. Custodial/janitorial services for Government furnished facilities shall be provided by the Contractor. The Government may make such improvements and alterations, as it may deem necessary or desirable—including improvements and alterations necessary to conform to applicable health and sanitary requirements. The Contractor shall not construct any new Building facilities or structures on Government property nor make any structural changes or alterations on the provided buildings without the express written approval of the Contracting Officer. Any such modifications or alterations approved by the Government will be made at the expense of the Contractor. Structural repairs required during the term of the contract shall be reported to the Contracting Officer for appropriate action. The Contractor shall reimburse the Government full cost of the repairs not attributable to fair wear and tear. At the completion of the contract, all facilities shall be returned to the Government in the same condition as received, except for reasonable wear and tear. The Contractor shall be held responsible for the cost of repairs caused by negligence or abuse on its part, or on the part of its employees.

a. Janitorial Closets. Janitorial closets and/or linen storage areas for the use of the Contractor are provided at various, but not all, facilities to be cleaned. The exact location of these spaces will be identified by the Contracting Officer. These spaces provide minimal storage space for materials, supplies and cleaning gear. Deep sinks will be provided in most facilities either in the janitorial closet or restroom. The Contractor shall maintain these spaces so they are clean, safe and free of fire hazards. The Contractor shall clean and sanitize sinks and fixtures and adjacent floor and wall areas where water is obtained and cleaning solutions are disposed. The Government will not be responsible for the Contractor’s supplies, materials, equipment, or personal belongings. These areas are subject to Government inspection at all times. The Contractor shall ensure that unsanitary or hazardous conditions do not exist and that such conditions are immediately corrected upon request.

b. Dormitory Office space will be provided to the Contractor in Building 285 where registration will be conducted. Space will also be provided in Building 677 for use by dormitory clerks assigned there.

c. Contract Manager Office space will be provided to the Contractor. Office space totals approximately 5,000 square feet for those functions related to contract management.

d. Miscellaneous space. Space for shipping/receiving, equipment issue, storage, registration office and other functions will also be made available. Office space will also be available at the Naval Weapons Station for personnel assigned there.

e. Storage. The Government will furnish the Contractor space for the storage of an inventory of bulk supplies, replacement parts, and the equipment, which is to be used in the performance of work under this contract. Cited storage facilities shall be used exclusively for the purpose of this contract only. The Contractor shall maintain this space in a neat and orderly condition. The Government will not be responsible for damage or loss to the Contractor’s stored supplies, materials, replacement parts, or equipment.

(2) Government Furnished Equipment (GFE). The Government will provide the Contractor with the equipment and materials listed in Section J, Attachment C-18. The listing of GFP shall not be construed as being sufficient or adequate to meet the requirements of this contract. The Contractor shall provide any additional equipment needed to perform the requirements of this contract. Unless otherwise provided in this contract, the Contractor assumes all risk of loss and shall be responsible for any loss of, or damage to, Government property provided under this contract. The Contractor and the Contracting Officer shall conduct a joint inventory before commencing work under this contract to determine the exact number and serviceability of Government furnished property and equipment. The Contractor shall then certify the findings of this inventory, assume accounting responsibility, and subsequently report inventory discrepancies to the Contracting Officer. Government furnished equipment shall not be removed from the facility unless approved by the Contracting Officer in writing. It should also be understood that GFE may increase during the life of the contract.

a. GFE - Dining Hall/Kitchen. In the performance of this contract, the Government will provide the Contractor the use of existing and available Government owned equipment, as well as food service and maintenance equipment that is constructed as part of the Building or affixed to the structure. Such Government furnished equipment is listed in Section J, Attachments C-4 and C-18. The listing of GFE shall not be construed as being sufficient or adequate to meet the requirements of this contract. For example, the Contractor shall provide such additional equipment as an adequate supply of proper tray racks, beverage service tables, etc. which are needed to perform the dining hall/kitchen requirements and become a functioning service.

b. GFE - Dormitory. In the performance of this contract, the Government will provide the property (furniture, etc.) provided for student use in the dormitories. The Contractor shall inventory this property on a schedule set by the Contracting Officer, or at least on an annual basis. The Contractor shall assist in identifying excess, obsolete, or worn-out property by promptly initiating a Survey Report - FTC-ADM-44 (see Section J, Attachment C-5). The Contractor shall notify the Contract Administrator for verification and removal of excess/surveyed property. The Contractor shall ensure proper distribution of dormitory furniture throughout dormitory rooms and common areas.

c. The Contractor shall provide periodic servicing, maintenance, and repair of the equipment accepted for use by the Government within the threshold listed in the Facility Maintenance Section C-5.D. The total or partial breakdown or failure of the Government furnished equipment shall not relieve the Contractor of responsibility to fully perform the work of the contract. Upon completion or termination of the contract, all Government owned equipment shall be returned to the Government in the same condition as received, except for normal wear and tear. The Contractor shall be responsible for the cost of any repairs or replacement caused by negligence or abuse by the Contractor or his/her employees.

d. The contractor shall, as required, replace equipment and property within the threshold listed in Section C-5.D, any GFE as listed in Section J, accepted for its exclusive use at the inception of the contract that later fails and cannot be repaired. To the extent that this provision conflicts with FAR 52.245-2 Government Property Installation Operation Services, this Section C shall rule and the Contractor is responsible for replacing such “exclusive use” equipment which fails due to normal wear and tear. Such replacement equipment may be used or reconditioned, and may be leased, but must fully replace the GFE in terms of functionality. For the purposes of this contract, “exclusive use” means that the equipment has been accepted by the Contractor and that the operation and control of the equipment is usually restricted to Contractor employees or its subcontractors, except in cases of extreme emergency. Examples of this “exclusive use” equipment include, but are not limited to:

· All Dining Hall (Building 43) equipment, including drink dispensers, but excluding real property attached to the building, such as walk-in freezers, automatic dishwasher, refrigerators or the oven vent hoods;

· Engraving machine;

· Photography equipment;

· Furniture in Contractor offices accepted for their exclusive use;

· Pallet Jacks.

e. Equipment Warranties. As part of the replacement program for certain structural systems, the Government will receive one-year and extended warranties on equipment and systems. Warranties begin on the date of beneficial occupancy for each Building. The Contractor shall inventory, maintain a Warranty Log and track such warranties listed on the Log, as well as the warranties on all future equipment purchased and installed throughout the life of the contract. The Contractor shall advise the Contracting Officer on whether inoperable or broken equipment is under warranty. Warranty information on equipment installed may be obtained from the Contracting Officer.

(3) Government Furnished Supplies. The Government will furnish or make available to the Contractor all registration supplies, classroom supplies, and materials necessary for student training. The Contractor shall retain signed delivery receipts for Government furnished consumable supplies delivered and used at the contract site, be responsible and accountable for such supplies and materials accepted for use and shall take adequate precautions to prevent loss, damage or theft. When a Government furnished item is needed, the Contractor shall prepare a FLETC Purchase Requisition (PR) - FTC-ADM-1A (see Section J, Attachment C-6) indicating the nomenclature, make, model, and cost of the needed materials or parts. The Contractor shall send the PR to the Contracting Officer for approval and Government procurement. Upon completion or termination of this contract a joint inventory shall be conducted by the Contractor and the Contracting Officer, if necessary, of all unused Government furnished materials. The Contractor shall be held liable for all materials, which cannot be accounted for by issue/use documentation.

(4) Availability of Utilities. The Government will furnish, at no cost to the Contractor, the following utility services at existing outlets, for use in those facilities provided by the Government and as may be required for the work to be performed under the contract: electricity, natural gas, fresh water and sewage service. Information concerning the location of existing outlets may be obtained from the Contracting Officer. The Government will contract for, and pay for, approximately thirty-five (35) local telephone lines. Long distance telephone toll charges shall be the Contractor’s responsibility. The Contractor may have a telephone line installed for long distance calls. Further, it shall be the contractor’s responsibility to monitor and supervise the use of the government-furnished telephone(s). Any long distance telephone toll charges, incurred by other than authorized Contractor personnel, will remain, nonetheless, the responsibility of the Contractor. Utilities used by the Contractor shall only be used for performance of work related to this contract.

(5) Accountability of Government-Furnished Items. Government-furnished property and equipment shall not be removed from the Charleston FLETC facility. As scheduled in the phase-in plan, the Contractor and Contracting Officer shall inventory all Government-furnished property and equipment. The Contractor and the Contracting Officer shall jointly determine the working order of all equipment. Items of equipment not in working order and any discrepancies beyond fair wear and tear will be noted and certified by all parties upon completion of the inventory. The Contractor shall sign receipts for the items in accordance with the provision entitled “Phase-In/Phase Out” in Section H.

(6) Salvage Materials. All materials and equipment that are removed or disconnected but are not specifically indicated or specified for reuse shall remain the property of the Government. Government furnished items no longer needed by the Contractor shall be delivered by the Contractor to the location on Center designated by the Contracting Officer.

(7) Lost articles found by the Contractor or Contractor employees shall be turned in as directed by the Contracting Officer or COTR.

(8) The Contractor shall maintain these spaces in a neat and orderly condition, so that they are clean, safe, free of fire hazards, and meet all applicable Environmental Protection Act (EPA) standards. The Contractor shall correct unsanitary or hazardous conditions immediately.

(b) Contractor Furnished Property And Supplies. The Contractor shall furnish all consumable supplies except for those specifically identified in the contract as Government furnished. The Contractor shall also be responsible for replacing any GFE accepted for its exclusive use that later becomes un-repairable (Reference Section C.3(a)(2)). Section J, Attachment C-7 represents a list of most frequently used materials and supplies. Other supplies are discussed below.

(1) The Contractor shall provide, in support of Contractor operations, all collateral office furniture and equipment such as desks, file cabinets, computers, calculators, typewriters, copy machines, consumable and general office supplies.

(2) The Contractor shall be responsible for providing equipment and materials, not provided as GFP, as necessary to fulfill the requirements of the contact. All equipment (initial or replacement) furnished by the Contractor shall be in good working condition and subject to approval of the Contracting Officer prior to any purchase.

(3) The Contractor shall provide:

ADVANCE \L 36.0

a. Janitorial supplies and equipment (mops, brooms, buckets, chemicals, detergents, vacuum cleaners, floor polishers, light bulbs etc.).

b. All tools, supplies, and equipment required for preventive maintenance, incidental and minor repairs.

c.

All tools, supplies and equipment required for vehicle support and minor repair.

d. All tools, supplies and equipment, other than Government Furnished Equipment (GFE), which are required for the operation of the Dining Hall.

e. All supplies which are required for the operation of the Dormitory.

f. Consumable supplies (napkins, paper towels, toilet paper, etc.).

g. Vehicles (Unless otherwise indicated in the following sub-sections, the Contractor shall provide all vehicles necessary for the performance of this contract.)

h. Cellular phones for all management staff, transportation and delivery drivers.

i. All pool chemicals and supplies with the exception of carbon dioxide (CO2) tanks.

C.4

MANAGEMENT RESPONSIBILITIES

The Contractor shall manage the total work effort associated with the Facility Operating Support Services required herein to assure fully adequate and timely completion of these services. Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control. The Contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work in accordance with sound and efficient management practices. The Contractor shall maintain an adequate workforce to complete work in accordance with the time and quality standards specified herein.

(a) Contractor Project Manager Responsibilities

(1) The Contractor shall designate in writing, to the Contracting Officer, a competent and responsible Project Manager and an Assistant Project Manager. These individuals shall be responsible for the overall management and coordination for the work required under this contract and shall act as a central point of contact with the Government. They shall have the authority to speak for and act for the Contractor in all matters related to providing services under this contract. The Contractor shall include in the designation letter any limitations on the Project Manager’s ability to bind the Contractor to changes or adjustments. During normal duty hours, the Project Manager or Assistant Project Manager shall be on site and available within 30 minutes notice to meet on the facility with Government personnel designated by the Contracting Officer to discuss problem areas. After normal duty hours, the Manager or designated Alternate shall be available on the facility within two hours.

(2) Prior to contract start date, but no later than at the post-award conference, the Contractor shall provide the Contracting Officer, in writing, the name(s) of the designated on-site Manager and Alternate(s) who shall act for the Contractor when the Manager is absent, the telephone number(s) at which contact may be made at all times, the assigned normal area of responsibility, and background. Any desired changes to this information must be provided to the Contracting Officer in writing prior to making such changes.

(b) Work Control.

(1) The Contractor shall implement all necessary work control procedures to ensure timely accomplishment of work requirements, as well as to permit tracking of work in progress. The Contractor shall plan and schedule work to assure material, labor, and equipment are available to complete work requirements within the specified time limits and in conformance with the quality standards established herein. Verbal scheduling and reports on the status of service call work items shall be provided when requested by the Contracting Officer.

(2) The Quality Control Manager shall ensure work performed by the Contractor is accomplished in accordance with guidelines as specified within the contract. This includes, but is not limited to, work performed by the Facilities and Grounds Maintenance staff, as well as subcontractors hired by the BOSS contractor.

(3) Performance Evaluation Meetings. The Contractor’s representatives shall meet with the designated Technical Representative(s) and the Contracting Officer weekly. A mutual effort will be made to resolve all problems identified. Written minutes of these meetings, prepared by the Contractor, shall be provided to the Contracting Officer. Should the Government not concur with the minutes, it will provide any areas of disagreement within three (3) working days of receipt of the minutes.

(4) Standards of Conduct. The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity, and for taking such disciplinary action against his/her employees as may be necessary. Each Contractor employee is expected to adhere to standards of conduct that reflect credit on themselves, their employer, the FLETC Facility and the Federal Government. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The Contractor shall initiate immediate action to replace such an employee to maintain continuity of services at no additional cost to the Government.

(c) Management Plan & Method of Operation.

(1) The Contractor shall submit a Management Plan, in duplicate, for the Contracting Officer’s approval within 30 days after award of contract, 30 days after the exercise of the option to renew and whenever the methods, procedures, or controls used are changed by the Contractor. Once approved, all work shall be performed in strict compliance with the Management Plan to facilitate the Government’s inspection of the work.

(2) The Contractor shall not make any changes to the Management Plan without prior approval of the Contracting Officer. In any circumstance in which contract specifications conflict with the Management Plan, the contract specifications shall take precedence.

(d) Disruption of Contractor Work Schedule. The Contractor shall promptly notify the Contracting Officer when it appears that Government activities or personnel, or other Contractor’s projects are hindering the effective execution of his work efforts.

(e) Safeguarding of Government Property. The Contractor shall be responsible for safeguarding all Government property and securing facilities, equipment, and materials at the end of each work period. During execution of the work, the Contractor shall take special care to protect Government property including furniture, walls, floor covering, baseboards, and other surfaces. Accidental splashes shall be removed immediately. The Contractor shall return areas damaged as a result of work under this contract to their original condition, to include painting, refinishing, or replacement, if necessary.

In all instances where Government property or equipment is damaged by Contractor employee(s), a full written report of the facts and extent of such damage shall be submitted to the Contracting Officer within 24 hours of occurrence.

(f) Conservation of Government Utilities. The Contractor shall actively participate in all energy conservation efforts and programs and shall instruct employees in utilities conservation practices. Lights shall be used only in areas where and when work is actually being performed. Mechanical equipment controls for heating, ventilation, and air conditioning systems shall only be adjusted by maintenance personnel. Doors shall be kept shut to prevent an imbalance of the HVAC systems. Water faucets or valves shall be turned off after required usage has been accomplished.

(g) Safety and Environmental Requirements. The Contractor shall comply with all fire/safety and environmental regulations, which includes National Fire Protection Association, Occupational Safety and Health Administration, Environmental Protection Agency, and Federal, State and Local environmental /safety regulations (see Section H for additional requirements). The Contractor agrees to take all reasonable steps and precautions to prevent accidents and preserve the life and health of Contractor and Government personnel performing in any way under this contract. The contractor shall perform safety site visits on all jobs.

(h) Emergency Response Plan. The Government must plan in advance how it will meet mission requirements in the event of an emergency situation. Emergency situations include: utility interruptions, fire, accident and rescue operations, labor disputes and strikes, civil disturbances and natural disasters such as earthquakes and incapacitating storms and floods. The Government must be able to respond to such events without undue delay and impact on operations. In the event of warnings of impending disaster situations such as hurricanes, terrorism, acts of war, severe fire, etc., the Contractor shall provide additional manpower to protect Government property and personnel. In the event of an emergency, Contractor participation in emergency response plans shall be mandatory regardless of time of occupancy. The Contractor’s contingency plan shall include the procedures outlined in Section H, Disaster Preparedness Plan.

(i) Performance Requirements. This is a “performance based” requirement description, therefore, an estimated number of occurrences (frequency) will not be provided for each performance element. The projected workload for these requirements shall be based upon the physical characteristics of the FLETC grounds, climate conditions and history, and the contractor’s proposed process to achieve the desired performance objective. The Government focus will therefore be centered on the performance objectives provided in the Performance Requirements Summary, Section J, Technical Exhibit E-1. New and renovated facilities at the FLETC will be completed and occupied during the course of this contract. Work required to support new or changed facilities will be included within the contract, as needed, by contract modification in accordance with the “Changes” Clause. The Contractor is fully responsible for providing in a reliable, timely manner all the services necessary to ensure the successful operation of the DHS Facility and in such a fashion as to not impact the operations of the training facility or disrupt its programs. The requirements outlined in Section C state the performance requirements to be achieved by the Contractor. The Contractor shall confirm and provide service for each of the responsibility areas listed in Section C.5.

C.5

GENERAL REQUIREMENTS AND PERFORMANCE BASED SPECIFICATIONS

This Section contains the following sub-sections:

C-5.A

Janitorial Services

C-5.B

Dormitory Management

C-5.C

Food Service

C-5.D

Facilities Maintenance

C-5.E

Grounds Maintenance

C-5.F

Physical Training / Pool – Water Survival / Recreation

C-5.G

Range Master Services

C-5.H

Role Player Services

C-5.I

Audio Visual / IT Maintenance

C-5.J

Transportation / Motor Pool

C-5.K

Student Support Services

C-5.L

Environmental & Safety Each sub-section contains a separate functional area with its own Table of Contents, a detailed description of the work to be performed and is structured into the same five major areas as outlined in C.1 through C.5. For example, Janitorial Services is Sub-section C-5.A. Sub-sections may also be subdivided as follows:

C-5.A.1 General Requirements discusses the statement of work for the functional area.

C-5.A.2

Definitions, which are specific to the functional area.

C-5.A.3

Contractor Furnished Property and Supplies, which are specific to the functional area.

C-5.A.4 Management Responsibilities, which are specific to the functional area.

C-5.A.5 Performance Specifications, which describe the Government’s requirements in terms of the facility’s needs rather than in terms of a precise description of the work to be done.

The responsibilities specified in these functional areas are not in lieu of, but rather in addition to the Contractor’s responsibilities outlined in Sections C.1 through C.4.

C-8