Exhibit_B_DD_Form_1423_Customer_Surveys.docx

DD Form 1423-1, Contract Data Requirements List

OMB NO. 0704-0188

Public reporting burden for this collection of information is estimated to average 110 hours per response, including the time for reviewing instructions, searching existing data source, gathering and maintaining the data needed, and completing and reviewing the collection of information. Sent comments regarding this burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to Department of Defense, Washington Headquarters Services, Directorate for Information Operations and Reports, 1215 Jefferson Davis Highway, Suite 1204, Arlington, VA 22202-4302, and to the Office of Management and Budget, Paperwork Reduction Project (0704-0188), Washington, DC 20503. Please DO NOT RETURN your form to either of these addresses. Send completed form to the Government Issuing Contracting Officer for the Contract/PR No. listed in Block E.

A. CONTRACT LINE ITEM NO.

0048, 1048

B. EXHIBIT

B

1. CATEGORY:

TDP TM OTHER X

D. SYSTEM/ITEM

Core IT Services

1. CONTRACT/PR NO.

HDTRA1-18-D-

F. CONTRACTOR

TBD

1. DATA ITEM NO.

A002

2. TITLE OF DATA ITEM

Customer Surveys

1. SUBTITLE

IT Service Integration, Provision and Operations

4. AUTHORITY (Data Acquisition Document No.)

See Block 16. REMARKS

5. CONTRACT REFERENCE

PWS Para. 3.4

6. REQUIRING OFFICE

DTRA IT-IR17. PRICE

GROUP (if applicable)

7. DD 250 REQ

XX

9. DIST STATEMENT

REQUIRED

10. FREQUENCY

ASREQ

12. DATE OF FIRST SUBMISSION

See Block 16. REMARKS

14. DISTRIBUTION

See Block 16. REMARKS

8. APP CODE

N/A

N/A

13. DATE OF SUBSEQUENT SUBMISSION

See Block 16. REMARKS

b. COPIES18. ESTIMATED

TOTAL PRICE

16. REMARKS

Block 4. Contractor format is acceptable with COR approval. The Contractor shall submit proposed customer surveys for COR review and approval before publishing any surveys on the DTRA networks. As a minimum, the cover page or first page shall include the contract number, Contractor name, CDRL Data Item Number (A002) with Title and Subtitle, the submission date and the inclusion dates of each survey’s contents, and the ‘Submitted By’ name and point-of-contact (POC) information.

The intent of the surveys is to capture feedback on Service Desk support effectiveness. Results shall be reported in the monthly MSR(s) (CDRL A001) to include the applicable, required QASP metrics.

Blocks 12. and 13. Submission will be mutually agreed to between the Contractor and the COR. The surveys shall be submitted electronically to the DISTRIBUTION in Block 14.

Block 14. DISTRIBUTION will be electronic to the following names and email addresses (to be provided at time of award).

a. ADDRESSEE

DRAFT

FINAL

AL-CS

AL-KO

AL-Division Chief

15. TOTAL

G. PREPARED BY

Mr. John Sheffer

H. DATE

I. APPROVED BY

Mr. John Sheffer

J. DATE