HC1028-15-R-0031-_AMD_01.docx

HC1028-15-R-0031

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

PERFORMANCE WORK STATEMENT (PWS)

As of September 2, 2015

1. Contracting Officer Representative (COR).

0. Primary COR.

Organization:

Department of Defense Activity Address Code (DODAAC):

Address:

Phone Number:

Fax Number:

E-Mail Address:

0. Alternate COR.

Organization:

DODAAC:

Address:

Phone Number:

Fax Number:

E-Mail Address:

1. Contract or Task Order Title

Building Automation System (BAS) Installation & Maintenance Enterprise-wide Services

1. Background

2. Defense Information Systems Agency (DISA) Implementation Service Center (ISC) datacenters provide routine and mission-critical computer processing resources and support to the Department of Defense (DoD) and numerous government agencies on a 24 hours per day, 7 days a week basis.

2. In support of this National Defense Mission, DISA utilizes a building automation system as part of its tools to successfully operate and report on its facility infrastructure. All facilities covered under this contract currently have some level of BAS installed in them. The sophistication of the systems range from simple Direct Digital Control (DDC) systems to web based systems running on virtualized hardware consisting of over 30,000 data points.

2. DISA has BAS equipment installed at datacenter facilities throughout the world and intends to continue the repair, expansion, and upgrade of these systems throughout the enterprise.

2. DISA uses the BAS systems to provide the following benefits to the Government:

0. Reduction of utility costs

0. Increase facility systems reliability and dependability

0. Real-time control and monitoring of remote equipment

0. Alert facility personnel to alarm and failure conditions, allowing response to infrastructure situations in a proactive (vice reactive) manner

2. Typical mission-critical support equipment monitored and/or controlled by the BAS equipment includes chillers, air handlers, computer room air handlers (CRAHs), other air conditioning equipment, boilers, power distribution systems, emergency generators, and uninterruptible power supply systems.

1. Objectives

The objectives of this requirement are to provide preventative, unscheduled, and emergency maintenance services in support of DISA’s mission and current BAS systems. In advancing DISA’s mission, new systems will be installed, current systems will be expanded, and contracts awarded as facility infrastructure requirements change.

The BAS systems are to be connected to future infrastructure information technology tools (provided as Government Furnished Equipment (GFE)) to assist DISA in its focus to provide managed, integrated, and reliable tools for data center management. Examples of the tools include Data Center Information Management (DCIM), and Computerized Maintenance Management System (CMMS).

1. Scope

1. Provide BAS maintenance, installation, and modification to BAS systems enterprise-wide in accordance with best industry practice and DISA BAS standards and in support of their overarching data center and operational mission.

0. Division 23 09 09 is included as appendix A

0. Division 25 is included as appendix B

0. The Government may change (add, modify, or delete) portions of the BAS standards referenced in PWS section 5.1.1 and 5.1.2; any changes to these sections will be done on a bilateral basis. The Government shall keep an updated change control record as part of each standard, available in the published documents. When these standards change, DISA will provide the updated set of standards to the contracting officer for issuance to the contractor for review.

1. Provide periodic and recurring preventative maintenance to include all parts, labor, and travel as defined by section 6.1 of the PWS.

1. Provide recurring onsite application administration support to include all parts, labor, and travel as defined by section 6.2 of the PWS.

1. Provide recurring operations and maintenance manual updates to include all parts, labor, and travel as defined by section 6.3 of the PWS.

1. Provide recurring enterprise level support from Iconics (SupportWorx) including all parts, labor and travel as defined by section 6.4 of the PWS.

1. Provide recurring contract management and quality control of all contract requirements as defined by section 5.25 of the PWS.

1. Provide emergency and unscheduled maintenance as required to include all parts, labor and travel as defined by sections 6.5 and 6.7 of the PWS.

1. Provide unplanned expansion of the BAS system as a result of new or modified facilities infrastructure including all parts, labor, and travel as required by section6.7of this PWS.

1. Provide design built installation services of new BAS systems in support of current or future DISA requirements to include all parts, labor, and travel as defined by section 6.8 of the PWS.

1. Provide DISA with technical assistance in review of its standards and facilities equipment designs/installations as defined in section 6.9 of the PWS.

1. Provide BAS system application administration.

1. Provide DISA with guidance, technical assistance, hardware, and software changes in support of all DISA and Department of Defense (DoD) Information Assurance (IA) security requirements including but not limited to DoDI 8500.1 and DoDI 8500.2.

1. Provide DISA with training on the installed BAS systems including all parts, labor, and travel.

1. Perform Software & Firmware Upgrades for Existing Equipment

1. Obtain & Maintain System Security Accreditations.

1. Provide consulting on new installations and system modifications and additions that are contracted as part of other facility infrastructure system contracts.

1. Perform integration of DISA BAS systems with future GFE Data Center Information Management (DCIM) and Computerized Maintenance Management Systems (CMMS).

1. The contractor shall provide appropriately cleared and trained building automation technicians, project managers, application administrators, and quality control personnel to fulfill the requirements outlined by this contract. Personnel supporting this contract will have direct access to classified materials, IT processing equipment and workloads including critical facility infrastructure areas located within electrical and mechanical rooms.

1. Technical Requirements:

Technical Requirements (TRs) (work orders) are contract modifications initiated by DISA to resolve an unscheduled maintenance, system expansion/contraction or to install a new system/component. The requirements are issued in the form of a TR that outlines the technical requirements. The contractor must provide a technical approach and pricing for each TR. All TRs are firm fixed price and must be accepted/approved by the Chief, BOS Branch (MPE1), COR, and Contracting Officer (KO). The KO shall add these requirements to the current year contract by modification of the contract before the beginning of any upgrade, realignment, addition or modification.

Technical requirements are given a specific numbering system for tracking of the requirement. The number system is as follows:

Site Number (see below) – BA (for BAS) – Sequential Number

An Example of a TR number is: TR 03-BA-01

1. Contract Communications: All communications associated with this contract shall be classified and marked FOR OFFICIAL USE ONLY (FOUO).

All communications related to the project shall be constructed as follows:

Emails: The subject line in the email shall contain the contract # and project title followed by the email subject followed by UNCLASSIFIED-FOUO. For example, the transmission of an email for submittal review would read:

(U/FOUO) 1234XYZ5678 - Montgomery BAS PM – PM Report – UNCLASSIFIED

19. Shipments: All shipments to the facility must be marked with the project name on the outside of the package, container, pallet, box etc.

19. Contractor shall conduct a weekly phone conference with the COR, project leads, DISA IT teams and facility managers to discuss technical, contractual, or scheduling issues. The contractor may request an alternate meeting schedule, however meetings shall be held at least every other week. The meeting schedules may change as the volume of work increases/decreases.

19. All emails shall be sent to the contracting officer as well as the primary and alternate COR.

19. The processing and handling of all classified information shall be in accordance with the contract’s DD254.

19. All classified information and data shall not be sent across a commercial system (voice, email, website etc).

1. Use of Government Equipment and Networks: To assist in execution of this contract, DISA will make computers available for onsite use by authorized contract personnel. The typical installation is three computers at each site with an installed BAS for system access at each site.

20. To assist in execution of this contract, DISA will issue (hand receipt and property pass) a computer to application administrators for their offsite use in maintaining and responding to emergent BAS items. Two computers will be made available for the length of the contract.

20. To assist in execution of this contract, DISA will make available a single cubicle in Denver, Colorado for use by the application administrator during the duration of the contract. When requested by the contractor, and available on site, additional cubicles may be assigned to assist in the execution of BAS upgrades.

20. Personnel using DISA computers for access to the BAS system shall read and sign the appropriate DISA network user agreement and perform all computer operations, work, or tasks in compliance with this user agreement.

20. At no time shall a non DISA issued computer be connected to any portion of the BAS system, network, or hardware.

20. All personnel needing access to the BAS systems shall complete the appropriate system access forms. The current form is the DD Form 2875, System Authorization Access Request (SAAR). This form is subject to change as DISA processes grow, mature, and change over time; therefore the contractor shall verify the correct form is utilized when requesting access. A current copy of DD Form 2875 can be obtained from the COR.

1. Mandatory training for all contract personnel: All personnel performing work on this contract shall complete the following training annually. The training must be completed within thirty (30) days of contract award or the execution of any option or contract extension period. Additionally, some training may be provided in class rooms, via all hands, by site security managers or via VTC. There is no cost to the contractor to take this training and all labor charges shall be included as part of the FFP monthly PM or system administrator rates. .

Cyber Awareness Challenge Training is available at:

http://iase.disa.mil/eta/index.html Select “Cyber Awareness Challenge”, Version 2.0, October 2013 If the above course is no longer available, select the most recent version for DoD Personnel.

Phishing Awareness Training is available at:

http://iatraining.disa.mil/eta/phishing_v2/launchpage.htm

Personally Identifiable Information (PII) Training is available at:

http://iatraining.disa.mil/eta/piiv2/launchPage.htm

Portable Electronic Devices / Removable Storage Media Training is available at:

http://iase.disa.mil/eta/pedrm_v2/pedrm_v2/launchPage.htm

To ensure the safety and security of personnel, property, computer systems, and data, select employees (typically application admins, PMs, personnel assigned a computer, all IT-1 cleared personnel) are required annually to complete all DISA mandatory computer based training (CBT) required by DISA HQ and the working site. Additionally, some training may be provided in class rooms, via all hands, by site security managers or via VTC. Currently this training consists of eight classes with each class taking approximately one and a half hours to complete. The training must be completed within thirty (30) days of contract award or the execution of any option or contract extension period. The costs for this training shall be firm fixed priced.

1. Intellectual Property

The government will receive the right to use, for government purpose, any intellectual property or technical data created under this contract. This includes data and software as a government purpose license or as a nonexclusive, non-transferable, paid up license to practice, or have practiced, such inventions throughout the world.

1. Licensing of personnel and companies

The Contractor shall be (or be teamed with) a certified reseller of Genesis 32, and Genesis 64 software by Iconics, the installed control and monitoring software in use by the existing BAS systems. The Contractor shall also be (or be teamed with):

· An authorized seller and installer of Iconics

· An authorized seller and installer of Delta Controls company

· An authorized seller and installer of Johnson Controls company

· An authorized seller and installer of Invensys (Schneider Electric) Controls company

Failure to possess these certifications will make the Contractor unable to perform required duties under this contract and will be cause for non-selection and/or contract termination due to inability to perform. Documentation of these certifications and all teaming agreements must be provided with the contractor’s proposal as part of the contract solicitation process. The contractor shall notify the Government of any technician changes throughout the life of this contract. For temporary and/or permanent replacement of personnel, the contractor shall provide verification of certifications for each individual to the KO. Any technician replacement personnel shall have equal or better qualifications than the individual being replaced and must meet the qualifications of the generic resumes provided with offeror submission. All technician replacements must be approved by the Government.

All technicians shall be factory certified to operate, troubleshoot, and maintain the BAS component (hardware or software) on which they work.

The contractor shall maintain teaming agreements with the appropriate OEM authorized DDC distributor within fifty miles of each site to support emergent response to DDC systems; OEM information is outlined within section 4.30 above.

1. Provide Quality Control

24. Provide a quality control plan shall be submitted annually for review and acceptance by DISA the Government. The plan shall be submitted within 30 days of contract award or contract extension.

24. Provide quality control within 96 hours of completing all PM and TR work, the contractor shall provide a report detailing how the work was completed within the parameters of the quality control plan.. For all PM and potential TR work outlined in this PWS the contractor shall submit a completed QA surveillance (Appendix C). Form to the COR for final PM and TR work acceptance.

1. Environmental and Energy Management

DISA has a corporate goal (strengthen environmental & energy management) supporting Executive Order 13693, “Planning for Federal Sustainability in the Next Decade” (EO 13693), Executive Order 13514, “Federal Leadership in Environmental, Energy, and Economic Performance” (EO 13514), and Executive Order 13423, “Strengthening Federal Environmental, Energy, and Transportation Management” (EO 13423).

25. In accordance with guidance from Executive Order 13693, Executive Order 13514, Vol. 74, No. 194 and Executive Order 13423 Vol. 72, No. 17, DISA MPE Engineering and DECC Management Branch intends to reduce the enterprise impact through reduced energy and water consumption intensity (13693 Sections 3(a) and 3(f); 13514 Sections 2(d) and 2(g); and 13423 Sections 2(a), 2(c), and 3(a)).

25. In accordance with guidance from Executive Order 13693, Executive Order 13514, Vol. 74, No. 194 and Executive Order 13423 Vol. 72, No. 17, DISA MPE Engineering and DECC Management Branch intends to reduce the enterprise impact through waste diversion and pollution prevention (13693 Sections 3(i), 3(j), and 3(l); 13514 Sections 2(d), 2(e), & 2(h); and 13423 Sections 2(d) 2(e), 2(h), and 3(a)).

1. Contractors shall utilize the installation recycling agency (or Defense Reutilization Management Office) to maximize waste diversion (recycling) of all demolished, waste, scrap, and excess material.

1. Current BAS installations DISA currently has standard and non-standard compliant BAS systems installed at its facilities. Operation and Maintenance manuals, as built drawings, and other system specific documents will be provided to the contractor upon contract award. Proof of the appropriate security clearance is required prior to release of any document.

The following is an overview of the systems currently installed at a given facility:

· Harrisburg PA area: The site has a DISA compliant web based system communicating with approximately 300 facility infrastructure devices with a system data point count of approximately 30,000. The installed systems are Iconics Gen 64 and Delta Controls. This site is expected to experience expansion and contraction of facilities infrastructure during the life of this contract.

· Denver CO area: The site currently has no BAS system. A new system installation is programmed for FY16/17.

· Montgomery AL area: The site has a DISA compliant web based system communicating with approximately three hundred facility infrastructure devices with a system data point count of approximately 30,000. The installed systems are Iconics Gen 64 Delta Controls and Invensys Controls. This site is expected to experience expansion and contraction of facilities infrastructure during the life of this contract.

· Saint Louis MO area: The site has a DISA compliant web based system communicating with approximately 150 facility infrastructure devices with a system data point count of approximately 20,000. The installed systems are Iconics Gen 64 and Delta Controls. This site is expected to experience expansion and contraction of facilities infrastructure during the life of this contract.

· Columbus OH area: The site has a Siemens Control DDC system. A new system installation is programmed for FY16/17

· San Antonio TX area: The site has a DISA compliant web based system communicating with approximately 150 facility infrastructure devices with a system data point count of approximately 20,000. The installed systems are Iconics Gen 64 and Johnson Controls. This site is expected to experience expansion and contraction of facilities infrastructure during the life of this contract.

· Salt Lake City UT area: The site has a DISA compliant web based system communicating with approximately 300 facility infrastructure devices with a system data point count of approximately 30,000. The installed systems are Iconics Gen 64, Delta Controls, and Invensys Controls. This site is expected to experience expansion and contraction of facilities infrastructure during the life of this contract.

· Oklahoma City OK area: The site has a DISA compliant web based system communicating with approximately 300 facility infrastructure devices with a system data point count of approximately 30,000. The installed systems are Iconics Gen 64, Delta Controls, and Invensys Controls. This site is expected to experience expansion and contraction of facilities infrastructure during the life of this contract.

· Macon GA area: The site has a Trane Control DDC system. A new system installation is programmed for FY17/18.

· Honolulu HI area: The site currently has no BAS system. A new system installation is programmed for FY18/19.

· Wiesbaden Germany area: The site currently has no BAS system. A new system installation is programmed for FY16/17.

· Baltimore MD area: The site currently has a proprietary BAS system. Initial technical evaluation and budgeting is being conduct by DISA to program a future project to integrate this facility.

· Bahrain area: The site currently has no BAS system. A new system installation is programmed for FY18/19.

1. Operations Support

Operational support of the BAS at all sites will begin at contract award with the exception of the following sites that are scheduled/anticipated to receive systems and be operational in later option years as noted:

Columbus, OH, anticipated to begin option year 2 Stuttgart or (Wiesbaden), Germany, anticipated to begin option year 2 Macon, GA, anticipated to begin option year 3 Honolulu, HI, anticipated to begin option year 3 Baltimore MD, to be determined Bahrain, anticipated to begin option year 3

1. Necessary certification(s), accreditation(s), and authorization(s)

All Information Technology (IT) systems designed, implemented, and operated in the DISA environment are subject to a strict set of Information Assurance (IA) requirements before those systems are allowed to operate or connect to any other system (including but not limited to the internet for stand-alone systems). Prior to operation or connection of any system, the Service Provider for that system shall work with DISA to obtain (and then maintain) all necessary certification(s), accreditation(s), and authorization(s). The requirements for IA are addressed in the DISA Facilities Standards and DoD Instruction 8500.2 (Appendix D).

1. Hours of Operation

All non-emergency work shall be accomplished during core hours (0700-1730 local, Monday-Friday). The Contractor shall coordinate with the KO, COR, Chief- BOS Branch, and the site facility manager for preventative maintenance scheduling. Date and time of services shall be by mutual consent between the BOS Branch, the site Facility Manager, and the Contractor. Emergency maintenance work can occur at any time.

1. Travel

Travel must be approved by the COR in advance and will be reimbursed in accordance with the joint travel regulation and FAR 31.205-46. When used, travel shall be invoiced monthly on a cost basis.

1. Performance Requirements

2. Provide Preventative Maintenance (PM) Services

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0. PM services shall include all consumable parts, remedial repairs, labor, and expenses.

0. The Contractor shall provide semi- annual (two times per year) PM services for each of the systems referenced above in section 5.27. . The contractor shall provide a detailed list of PM tasks that will be performed during each PM visit. The technical approach shall contain DDC and Iconics level PM to include alarming, calibration, sequence of operations testing, and operational training.

1. As new systems are installed the contractor shall adjust the semi-annual preventative maintenance to include all installed systems.

0. At least one PM visit/service shall be scheduled to coincide with heating and cooling season changeovers annually for each site.

0. PM services for each site shall include but are not limited to:

3. Overall assessment of BAS hardware

3. Calibration of temperature, pressure, voltage, amperage, flow, and other sensors

3. Other adjustments, cleaning, housekeeping services necessary to maintain the system in an optimal operational state

3. Recommendations for additional support or services on BAS equipment

3. Overall assessment of BAS software

3. Installation of any software or firmware upgrades

3. Hard drive(s) maintenance (file & database cleanup, archival of records, disk surface scan, defragmentation, etcetera)

3. Physical cleaning of computer equipment including system printer(s)

3. Maintenance of system backups (onsite and offsite copies)

3. Recommendations for additional support or services on BAS software

3. Refresher training of site facility personnel

3. Complete documentation of system findings and services rendered

0. Conduct BAS training, annually. Two hours per site. Training attendance rosters shall be taken and maintained in the O&M manual.

0. PM Scheduling: The Contractor shall develop a yearly PM schedule to be provided to the COR and BOS Branch, MPE1. The schedule shall be updated by the Contractor as dates change and sent to DISA BOS Engineering. The PM schedule shall be provided annually within 30 days of contract award or exercise of an option year.

0. PM Reporting: The Contractor shall provide a report of the items receiving PM and other incidental items in the BAS system that requires attention. This report shall be delivered quarterly to the DISA BOS Branch. The report shall be a report for the entire enterprise with specific site detail separated within the report.

0. PM QA Report: DISA shall provide a digitally signable QA form to the Contractor upon contract award. This form shall be filled out by the site Facility Manager, or his representative, and signed by both the site facility manager and the person (s) performing the PM. A copy of the report shall be sent to the KO, the COR, and the DISA BOS Branch Chief for review and archiving.

2. Provide Application Administration Services

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1. Provide 24 hours/week of application administration. The mission requirements will ultimately dictate the weekly number of hours required; if it is determined that more than 24 hours is required, direction/approval by the KO will be given. The contractor is not permitted to work more than 24 hours/week unless direction from the KO is received.

1. The application administrator shall be the initial point of contact for reporting system issues, emergencies, failures, etc.

1. The application administrator shall be available 24x7x365 to respond to all application issues deemed emergent by Chief, BOS, MPE1.

1. The application administrator shall provide a weekly activity report (WAR) to the COR and MPE1 point of contact.

1. The application administrator shall work with DISA IT teams to maintain application security and uptime.

1. The application administrator shall validate BAS users monthly.

1. The application administrator shall check and correct application issues on a daily basis.

1. The application administrator shall travel as necessary to support the application. Travel shall be in accordance with section 5.34 of the PWS.

1. The application administrator shall maintain the pre-production and production environments.

1. The application administrator shall coordinate all BAS activities related to maintaining, operating, and repairing the application. This includes physical security and information assurance.

1. Application administrators shall be IT I cleared.

1. The application administrator shall provide, to DISA and the COR, a weekly activities report detailing:

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11. Tasks accomplished during the week

11. Quantity of hours worked during the week

11. Upcoming travel

11. Any application issues

11. Application information assurance issues and resolutions

11. Issues with government provided tools

11. All outages experienced by the application for the week, with causes and resolutions

11. Training accomplished during the week, for application admin and for DISA BAS users

11. Number of application users added/deleted in the week

11. Items needing escalation for resolution

11. Items added over time by government to support operational and reporting requirements.

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1. The application administrator may be tasked with generating briefings regarding the BAS system on a single or recurring basis.

1. The application administrator shall monitor the application and hardware for reliability, resource constraints, and overall application function.

1. The application administrator will be responsible for account management of BAS users and is expected to ensure that the users request for access is processed within 24 hours of request for user access. The application administrator shall perform a monthly review of the user list; if it is discovered that the user is no longer a DISA employee/contractor or does not require application access, the contractor shall submit a request for user access removal within 24 hours of the discovery. The application administrator shall maintain a list of users for all BAS user groups. The list of users shall be provided monthly to the COR.

1. The application administrator will be the initial responder to all application questions, failures, or malfunctions and must have the ability to reach out to other Iconics Genesis 64, Delta, Johnson Controls, Invensys, Siemens, and Kepware trained individuals for additional support. The application administrator shall immediately report all BAS failures to the COR and the Chief, Base Operating Support Branch.

1. The application administrator is to be involved in the coordination of new BAS installation in the DISA network, but shall not participate in installations or configurations of the new instances while working as the application administrator.

1. The application administrator shall maintain all documentation for the existing BAS systems and for new systems as they are placed into operation.

1. The application administrator position shall report to the DISA facility located in Denver Colorado unless they are travelling or working after hours to resolve a BAS issue.

2. Provide Ongoing System Documentation

2. Each BAS system has an existing “BAS Operations & Maintenance (O&M) Manual.” The Contractor shall prepare and maintain this manual. Updates to the manual shall occur within 30 days of changes to the BAS system, The O&M manual shall not be provided to anyone not directly working on the contract without written permission from DISA, specifically the KO.

Typical updates to the O&M manuals include, but are not limited to the items listed below.

· Software and hardware configuration changes (updates, upgrades, setpoint changes, application revisions, repairs, etcetera)

· Post PM and repair service visits

· Changes in spare parts availability notify the Government to reorder components if necessary

· Trouble log

· Issue changes to the O&M manual to reflect system modifications throughout the year, including generation of AutoCAD drawings when needed.

· Additions to the BAS made by this contract or another infrastructure project

2. There are times when the government will require additional documentation be developed to support a site, a project, or site operations. When these instances occur, a TR will be issued to outline the requirements of the documentation.

2. Prepare and maintain an equipment list as part of the O&M manual.

At a minimum the list shall include make, model, serial number, nomenclature, and location.

2. The O&M manual shall be provided to the government semiannually or at the government’s request.

2. Maintain a list of updates, changes, and revisions made to the O&M manual.

2. Provide Enterprise Supportworx – Iconics Support

3. Annually renew the DISA enterprise Supportworx for all sites. The renewal is to occur every September 15th.

2. Unscheduled Maintenance, Repair, and Replacement Parts

This work shall be conducted only upon issuance of a contract modification in support of an identified TR. The issued TR modification shall contain detailed and specific guidance on the work to be accomplished. Final pricing for this work shall be negotiated at the time of issuance of the TR and prior to work being accomplished; however, the contractor must utilize their awarded FFP labor rates for all work under the TR support line item.

4. The Contractor shall provide all parts, labor, materials, tools, equipment, services, and supervision to accomplish replacement of existing BAS control system parts which fail in the course of routine operations. Replaced parts shall be invoiced monthly. The cost of parts covered is not to exceed (NTE) the amounts stated in the appropriate CLIN as set by the Government, without contract modification, approved through the Chief, BOS Branch.

4. Software system enhancements and/or updates expressly authorized by Chief, BOS Branch are covered in this section; their installation is covered as part of an unscheduled maintenance services. This includes hardware and parts needed to accomplish the upgrades. The contractor shall utilize an OEM trained and licensed distributor/installer/service provider for all BAS systems.

2. Unscheduled (Emergency) Maintenance & Repair (24x7)

Emergency Maintenance Services shall include all troubleshooting and repair of all covered equipment. Emergency services shall be available to the Government 24 hours per day, 7 days per week, with a two (2)-hour response time by trained, proficient operations and repair Contractor personnel (report to site or as directed by site representative). The mission critical role of the DISA BAS systems requires this stringent and mandatory response time.

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5. Unscheduled (Emergency) calls shall be worked continuously “around the clock” until completed. Estimated completion date/times and progress reports shall be provided to the Site Security Manager at least three times per workday. Parts required in support of emergency service calls shall be obtained in the most expedient and cost effective manner available. Emergency service calls can occur at any time, on any day.

5. The contractor shall be able to obtain critical equipment and parts, such as sensors, control panels, switches, wire etcetera to ensure that failures of this equipment can be fixed within a reasonable timeframe of no less than 24 hours.

5. Service report on tasks performed, any findings relating to equipment condition and/or recommendations to improve the condition of the system. This deliverable shall be provided to the Contracting Office Representative (COR) and site Security Manager concurrently not more than 15 calendar days following the completion of Emergency Maintenance services in electronic format.

5. Quality Assurance (QA) Surveillance Form shall be used to record observations and certify that all onsite services are completed as required at every onsite service. The QA form is signed and provided to the site technical representative 100% of the time indicating completion and acceptance of services rendered shall be provided electronic to the COR not more than 15 calendar days following the completion of emergency services.

5. All Parts shall be compatible with the already installed Original Equipment Manufacturer (OEM) ONLY.

4. The Contractor shall respond to a reported or observed emergency or critical situations that result directly from a BAS system failure, and cannot be resolved utilizing offsite support, within two (2) hours. A plan of action to include potential diagnoses, projected resolutions, equipment requirements, and travel plans shall be developed. With the express authorization of Chief, BOS the best available travel arrangements for a qualified BAS engineer will be approved to resolve the system emergency onsite.

4. Parts required in support of emergency onsite service calls shall be obtained in the most expedient manner available. Emergency onsite service calls can occur at any time, on any day. When critical system failures occur in covered equipment that requires replacement of defective parts, the Contractor shall obtain the replacement components within twelve (12) business hours of notice for repair actions. The Contractor shall invoice for these required parts at the Contractor’s cost with the next monthly invoice.

4. The contractor shall utilize an OEM trained and licensed distributor/installer/service provider for all BAS systems.

2. System Repairs and Replacements, Modifications and Additions (Technical Requirements)

6. This work shall be conducted upon issuance of an individual TR modification to the contract only. A detailed and specific statement of objectives will be provided to the contractor to which the contractor will respond with their technical and cost approach. Final pricing for this work shall be negotiated at the time of issuance of the modification and prior to work being accomplished. A FFP labor rate in support of this line item will be established at contract award. The FFP labor rate shall be utilized when proposing work under this line item.

6. All work accomplished under this agreement shall be conducted in accordance with DISA’s BAS standards.

6. System repairs, replacement, modifications, and additions shall include software updates, licenses, parts, switches, wire, DDC hardware, and commissioning. Successful accomplishment of the requirement shall include:,

2. New (not used or remanufactured) DDC controllers with hand/off/auto switches for all outputs.

2. Include programming of new Iconics and DDC controllers, according to the sequence of operations for individual supported equipment.

2. Remove all unused devices and conductors from BAS control panels. Connect DDC controllers into existing BAS network.

2. Replace equipment input devices that are not compatible with specified DDC controllers. Complete any necessary programming and terminations to ensure equipment is operational and can be controlled as designed through the BAS system.

2. Modify the Genesis32 or Genesis 64 control software to display appropriate data, alarms, and trending.

2. Field tests all communications for continuity and proper operations. Verify all software points including alarms and trending.

2. Create or modify graphics.

2. Update documentation for the site BAS Operations & Maintenance Manual. Provide appropriate amounts of training to site facility management personnel on new components.

2. System commissioning. Commissioning shall begin at design and continue through the end of the installation with Pre-functional and Functional Testing (PFT & FT) to include all testing of control sequences and failure methods.

2. Develop sequence of operations. Provide industry best practices for developing and creating equipment sequence of operations.

2. Provide Replacement Parts and Spare Parts

10. This work shall be conducted upon issuance of an individual TR modification to this contract only. The issued TR shall contain detailed and specific guidance on the parts to be ordered. Final pricing for this work shall be negotiated at the time of issuance of the TR and prior to work being accomplished.

10. The Contractor shall provide all parts, labor, materials, tools, equipment, services and supervision to accomplish replacement of existing BAS control system parts which fail in the course of routine operations to provide spare parts used by the government to increase system reliability. The cost of parts covered is Not To Exceed (NTE) the amounts stated in the appropriate CLIN as set by the Government, without contract modification approved through the Chief, BOS Branch.

10. Government owned spare parts used by the contractor to resolve an emergent or unscheduled repair are to be replaced by the contractor as part of the TR under which the contractor is performing the repair.

2. New Component Installations

11. New component systems shall be performed to “industry best practices” and shall follow these general guidelines (included to indicate examples of minimum standards for this type of work at DISA facilities – actual project work items may vary and will be based on the equipment being supported, the DDC hardware, and the BAS interfaces as appropriate):

11. Provide new (not used or remanufactured) DDC controllers with hand/off/auto switches for all outputs.

11. Include programming of new DDC controllers, according to the sequence of operations for individual supported equipment.

11. Remove all unused devices and conductors from BAS control panels. Connect DDC controllers into existing BAS network.

11. Replace equipment input devices that are not compatible with specified DDC controllers. Complete any necessary programming and terminations to ensure equipment is operational and can be controlled as designed through the BAS system.

11. Modify the Genesis32 or Genesis 64 control software to display appropriate data, alarms, and trending.

11. Field tests all communications for continuity and proper operations. Verify all software points including alarms and trending.

11. Create or modify graphics.

11. Update documentation for the site BAS O&M Manual. Provide appropriate amounts of training to site facility management personnel on new components.

2. Provide New BAS Installations

DISA may execute the installation of new BAS systems (upgrades) through this contract or under other contracting sources to support its mission, financial requirements, or to ensure that a complement installation of other facilities equipment.

7. When a new system is installed as part of this contract, the work shall be conducted upon issuance of an individual Technical Requirement (TR) (work order) modification to this contract only. The issued TR shall contain detailed and specific guidance on the work to be accomplished. Final pricing for this work shall be negotiated at the time of issuance of the TR and prior to work being accomplished.

7. When the system is being installed as part of another facilities equipment installation contract, DISA may elect to request this contract to provide technical review of the new systems design or installation. This work shall be conducted upon issuance of an individual TR (work order) modification to this contract only. The issued TR shall contain detailed and specific guidance on the work to be accomplished. Final pricing for this work shall be negotiated at the time of issuance of the TR and prior to work being accomplished.

7. When the system is being installed as part of another facilities equipment installation contract, DISA may elect to request this contract to provide third party commissioning of the system being installed as part of another facilities equipment installation. This work shall be conducted upon issuance of an individual Technical Requirement (TR) (work order) modification to this contract only. The issued TR shall contain detailed and specific guidance on the work to be accomplished. Final pricing for this work shall be negotiated at the time of issuance of the TR and prior to work being accomplished.

7. When consulting/design of new BAS systems at covered DISA sites, installation and integration of new BAS systems or OPCs, additional system hardware, modifications to system layout due to space reallocation or acquisition of new capital equipment, or upgraded control/database software are required by the Government, the Contractor shall prepare estimates of hardware/software cost and hours to complete such an installation. The site Facility Manager and the Chief, BOS Branch, shall approve all upgrade and modification requirements. The Contracting Officer shall add these requirements to the current year contract by modification of the contract before any upgrade or modification project begins. The following is an example of new system requirements anticipated to be required during the term of this agreement:

3. Installation of a chiller requires modification to the controls but is contacted through United States Corp of Engineers.

7. New installations shall be performed to “industry best practices” and shall follow DISA facility standards.

7. When a new system is installed as part of this contract, the contractor shall provide identification on all systems, equipment, and components (SEC) added, modified, altered or removed under this contract to the BOS Branch, MPE1. Information will include:

5. Make, model, serial number, building number, room number, grid designator (as applicable), unique identifier (UID) number, capacity, capacity units, common name, other information (as applicable), Parent UID numbers, Child UID numbers (as applicable), date installed, and warranty expiration date for all SEC added, modified, or altered under the new BAS installation.

5. Make, model number, serial number, building number, room number for SEC removed under the new BAS installation.

7. When a new system is installed as part of this contract, the contractor shall label all SEC installed as part of their work.

6. All SEC labeling shall be in accordance with the DISA MPE Minimum Technical Specification for Structures, Systems, Equipment, and Components: Identification, Labeling, and Marking.

6. Names on drawings shall match the SEC UID numbers.

6. The contractor shall submit SEC label layouts at 65% design for review and approval by the BOS Branch, MPE1.

6. When a new system is installed as part of this contract, the contractor shall provide a minimum one (1) year parts and labor warranty on all installed equipment. The warranty period shall start upon acceptance at substantial completion.

2. Provide Consulting/Design of New BAS

8. Systems may be required at covered DISA sites, installation and integration of new BAS systems, additional system hardware, modifications to system layout due to space reallocation or acquisition of new capital equipment, or upgraded control/database software are required by the Government, the Contractor shall prepare estimates of hardware/software cost and hours to complete such an installation. The site Facility Manager and the Chief, BOS Branch, shall approve all upgrade and modification requirements. The Contracting Officer shall add these requirements to the current year contract by modification of the contract before any upgrade or modification project begins. The following are examples of new system requirements anticipated to be required during the term of this agreement:

· Consulting/design of new BAS systems at covered sites (new BAS system requirements); Additional setpoints or equipment to be covered by BAS (new monitoring requirements); Removal of setpoints or equipment from BAS (removal of monitoring requirements); Replacement of obsolete, defective, or old technology sensor & control equipment (technology refreshes)

· Integration of BAS with access control, intrusion detection, closed circuit television, or other building automation system components (systems integration)

· BAS database software upgrades required to maintain system warranties Upgraded DDC components required for database and/or software compatibility. Removal, replacement or creation of graphics, reports, or trends.

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1. Performance Standards.

Task

Task 6.1 - Provide Preventative Maintenance (PM) Services

Task 6.2 - Provide Application Administration Services

Task 6.3 - Provide Ongoing System Documentation

Task 6.4 - Provide Enterprise Supportworx – Iconics Support

Task 5.25 - Provide Quality Control

Task 6.5 - Unscheduled Maintenance, Repair, and Replacement Parts

Task 6.6 - Emergency Onsite Service Calls