Atch 12 - GSM-O PP Questionnaire.doc

HC1028-10-R-2000 – Attachment 12

DEFENSE INFORMATION SYSTEMS AGENCY

DEFENSE INFORMATION TECHNOLOGY CONTRACTING ORGANIZATION

SCOTT FIELD OFFICE (PL8)

2300 EAST DRIVE, BLDG. 3600

SCOTT AIR FORCE BASE, ILLINOIS 62225

IN REPLY REFER TO:

PLD

18 February 2011

SUBJECT:

Past Performance Questionnaire for the Global Information Grid (GIG) Services Management – Operations (GSM-O) Procurement

Reference: Solicitation HC1028-10-R-2000

The Defense Information Systems Agency, Network Services (NS) Directorate is in the process of selecting a contractor for the GSM-O program. The GSM Acquisition of Services includes support services needed to operate, defend and sustain information networks used by the nation’s warfighters.

One of the considerations in proposal evaluation is the verification of the offerors' past and present performance on contracts, which reflect the offeror's ability to perform on the proposed effort. We depend on information received from agencies such as yours, which have had first hand experience with an offeror, for the evaluation of the offeror's performance on those contracts.

Our areas of interest in the offeror are summarized in the enclosed questionnaire. As discussed in our initial phone contact with your office, our schedule is extremely tight and we need your written response no later than 15 calendar days after your receipt of this letter.

To assist you in preparing your response and expediting your reply, you can email your completed questionnaire to directly to me at DISNGSM@disa.mil or the questionnaire may be filled out by hand and faxed to (618)229-9177, Attention: Ms. Crista Decker.

Please call (618)229-9491 prior to fax transmission, or if you have any questions. Your completed questionnaire will become a part of the official contract file.

Your help is greatly appreciated and your prompt response will be one of the keys to the successful and timely completion of this Source Selection.

1 Atch

Kathy M. Tullock

Past Performance Questionnaire

Contracting Officer

PAST PERFORMANCE QUESTIONNAIRE

(This questionnaire is intended as a sample. Tailor the questionnaire to your technical/management subfactors/cost/price to solicit the information your PCAG will need to make their Performance Confidence Assessment. This questionnaire should be accompanied by a transmittal letter explaining its purpose.)

When filled in this document is source selection sensitive information iaw FAR 3.104

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor: ________________________________________________________________________________

B. Cage Code of contractor contract was awarded to: _________________________________

C. Contract number: _______________________________________

D. Contract type: ______________________________

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance: _________________________________________________________

G. Initial contract cost: $____________________________

H. Current/final contract cost: $_______________________________

I. Reasons for differences between initial contract cost and final contract costs:

J. Description of service provided:

SECTION 2. CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract, i.e., local, nationwide, worldwide, other Commands:

SECTION 3. EVALUATOR IDENTIFICATION

A. Evaluator's name: _______________________________________________________

B. Evaluator's title: _______________________________________________________

C. Evaluator's phone/fax number: _______________________________________________________

D. Number of years evaluator worked on subject contract: ___________________________________________

SECTION 4: EVALUATION

1. Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE

PERFORMANCE LEVEL

B BLUE/EXCEPTIONAL - Performance meets or met contractual requirements and exceeds or exceeded many to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor was highly effective.

P PURPLE/VERY GOOD - Performance meets or met contractual requirements and exceeds or exceeded some to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

G GREEN/SATISFACTORY – Performance meets or met contractual requirements. The contractual performance of the element or sub-element being assessed contained some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Y YELLOW/MARGINAL – Performance does not or did not meet some contractual requirements. The contractual performance of the element or sub-element being assessed reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor's proposed actions appear only marginally effective or were not fully implemented.

R RED/UNSATISFACTORY – Performance does not or did not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor's corrective actions appear or were ineffective.

N NOT APPLICABLE - Unable to provide a score.

Technical Performance

T1 Quality & repeatability of operations & maintenance.

T2. Quality of capability to apply an ITIL process or similar

T3 Efficiency of sustaining support of a worldwide telecommunications network.

T4 Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements

T5 Ability to implement current standard practices for Net Assurance.

T6 Ability to detect and defend network attacks/intrusions.

T7 Ability to support contingency operations.

Program Management P1. Effectiveness of overall contract management (including ability to effectively lead, manage and control the program)

P2. Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes)

P3. Timeliness/effectiveness of contract problem resolution without extensive customer guidance

P4. Understand/complied with customer objectives and technical requirements

P5. Successfully responded to emergency and/or surge situations

P6. Quality/effectiveness of sub-contracted efforts

P7. Effectiveness of material management (including Government Furnished Property or Material)

P8. Effectiveness of acquisition management

P9. Contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors that benefited the customer

P10. Contractor implemented responsive/flexible processes to improve quality and timeliness of support.

Transition/phase-in

T/PI1. Contractor ability to smoothly transition resources and personnel.

T/PI2. Contractor effectiveness on maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts.

Employee Retention/Attraction

E1. Ability to hire/apply a qualified workforce to this effort.

E2. Ability to retain a qualified workforce on this effort.

E3. Effectiveness of employee compensation towards quality of work.

Small and Small Disadvantaged Business Participation

S1. Ability to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan

S2. Ability to effectively manage small business participation to meet technical performance.

Cost Performance

C1 Accuracy in forecasting contract costs

C2 Ability to meet forecasted costs and perform within contract costs

C3 Ability to alert Government of unforeseen costs before they occur

C4 Sufficiency and timeliness of cost reporting

2. Please discuss each response for which you indicated B/E (Blue/Exceptional), P/VG (Purple/Very Good), Y/M (Yellow/Marginal) or R/U (Red/Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

3. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___

No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5: NARRATIVE SUMMARY

1. What were the contractor’s most positive aspects in the performance of the contract?

2. What were the contractor’s most negative aspect in the performance of the contract?

3. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

4. Please provide any additional comments concerning this contractor’s performance, as desired.

Evaluator’s Signature

Date

Thank you for your prompt response and assistance!

Please return this completed questionnaire to:

Email to: DISNGSM@disa.mil

Mailing Address:

DITCO–Scott

PL8311

Attn: Ms. Crista Dekcer 2300 East Drive

Scott Air Force Base, IL 62225

Or FAX to: (618)229-9177 (Call Ms. Decker at 618-229-9194 before faxing)

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