9 - NS6_DISN Maintenance Support_v2 Read-Only .pdf

PDF 255 KB Posted Jul 12, 2010

Attached to: GSM-O - Provides day-to-day operations and sustainment in support of the Defense Information Systems Network (DISN).
Solicitation number: HC1028-10-R-2000
Issued by: Defense Information Systems Agency

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DISN Maintenance

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A Combat Support Agency

Defense Information Systems Agency

DISN Maintenance SupportDISN Maintenance Support

(DGS Large Task Order 28)(DGS Large Task Order 28)

Mr. David White

Chief, Service Delivery Division

DISN Maintenance SupportDISN Maintenance Support (Task Order 28)(Task Order 28)

• Performance Based Contract

– Twelve month Period of Performance (03 Jan - 02 Jan)

– Based on established restoral time standards

– Hybrid contract type which is primary FFP

• Provides life cycle maintenance of DISN service equipment installed in the network

• Maintenance offerings:

– Vendor Maintenance Agreements

– Blanket Purchase Orders

– Field Engineer Support

– Spare Parts

– Maintenance Holding Facilities

DISN Maintenance SupportDISN Maintenance Support (Task Order 28)(Task Order 28)

– Vendor Maintenance Agreements (VMA)

• Repair of inoperable equipment

• Software support and upgrades

• 24/7 technical support (Phone & Web)

• Next business day advance replacement of parts

– Blanket Purchase Orders (BPO)

• Used when VMA option is not offered

• Repair of inoperable equipment through RMA process

• Purchase of replacement parts

– Field Engineer Support

• Perform actual maintenance support

• Field Engineers are located in each theater

DISN Maintenance SupportDISN Maintenance Support (Task Order 28)(Task Order 28)

– Spare Parts

• Based on equipment density listing

• Contract restoral times mandates a certain amount of spares

• Stored in Maintenance Holding Facilities

– Maintenance Holding Facilities

• Spares are strategically distributed among facilities

– CONUS

» Atlanta, GA

» Chicago, IL

» Dallas, TX

» Los Angeles, CA

» Washington DC

– OCONUS

» Stuttgart, GE

» Hawaii

File details come from the government source that posted it. Updated Nov 14, 2017.