RFP_H0114-R-0005_-_MCCS_Golf_Course _Pro_Shops_and_Food_and_Beverage.pdf

MARINE CORPS COMMUNITY SERVICES

SOLICITATION, OFFER, AND AWARD (Nonappropriated Funds)

This is a negotiated Request for Procurement (RFP).

Award will be made on this form or by other official written notice.

1. Solicitation No.

H0114-R-0005

2. Date Issued

16 October 2015

3. Contract No.

4. Type of Product/Service MCCS Golf Course, Pro Shops and Food and Beverage

5. ISSUED BY/ADDRESS OFFER TO

Headquarters, U.S. Marine Corps NAF Business and Support Services Division (MR) Attn: Procurement Support Branch (MRB) 3044 Catlin Avenue Quantico, VA 22134-5099

6. ADMINISTRATION OFFICE ADDRESS (if other than Block 5)

Mr. Jamie Fullinwider Phone: 703-784-3804 Fax: 703-432-0041

Email: fullinwiderjl@usmc-mccs.org

SOLICITATION

7. Following the instructions in Section L, send sealed offers for receipt no later than __19 January 2016; 2;00 PM EST_______ All offers are subject to the following:

(Time, Zone, and Date)

a. The attached Solicitation instructions and Conditions.

b. The Contract Clauses, which are attached or incorporated herein by reference.

c. The attached Schedule.

d. Such other provisions, representations, certifications, and specifications as are attached or incorporated herein by reference. (Attachments are listed in the Schedule.)

FOR INFORMATION CALL Mr. Jamie Fullinwider, Contract Specialist, at (703) 784-3804 (No collect calls please) or e-mail him at fullinwiderjl@usmc-mccs.org .

8. The Sections marked with an "X" are incorporated.

(x) SEC DESCRIPTION PAGE(S) (X) SEC DESCRIPTION PAGE(S)

PART I - THE SCHEDULE PART II - CONTRACT CLAUSES

x A SOLICITATION/CONTRACT FORM 2-4 x I CONTRACT CLAUSES 34 x B PRICE AND FEE SCHEDULE 5-6 PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

x C STATEMENT OF WORK 6-18 x J Attachments 35 x D PACKAGING AND MARKING 19-22 PART IV - REPRESENTATIONS AND INSTRUCTIONS x E INSPECTION AND ACCEPTANCE 23 x K REPRESENTATIONS, CERTIFICATIONS AND

OTHER STATEMENTS OF OFFERORS

36-38 x F DELIVERABLES OR PERFORMANCE 24-30 x G CONTRACT ADMINISTRATION DATA 31-32 x L INSTR., CONDS., AND NOTICES TO

OFFERORS

39-50 x H SPECIAL CONTRACT REQUIREMENTS 33 x M EVALUATION FACTORS FOR AWARD 51-54

OFFER

9. The offeror agrees, if awarded all or part of the items and/or services solicited, to furnish them according to the price(s)/fee(s), terms and conditions contained in the solicitation and proposal. This proposal will be valid until _________ calendar days (60 calendar days unless a different period is entered by offeror) after the date for receipt of proposals established above.

10. ACKNOWLEDGMENT OF AMENDMENTS. The offeror acknowledges receipt of amendments to the SOLICITATION for offerors and related documents numbered and dated.

Amendment No. Date Amendment No. Date

11. OFFEROR'S NAME & ADDRESS (Street, City, State, & ZIP Code) (Include Telephone and FAX Numbers and e-mail address)

If remittance address is different than above, check the space __________ and enter such address in Section B of the Schedule.

12. PRINTED OR TYPED NAME AND TITLE OF PERSON AUTHORIZED

TO SIGN OFFER

13. SIGNATURE

14. DATE

AWARD (To be completed by Contracting Activity)

15. ACCEPTED AS TO ITEMS NUMBERED CLIN

16. AMOUNT

17. ADMINISTERED BY (If other than Block 5).

18. SUBMIT INVOICES (4 copies unless otherwise specified) TO ADDRESS

SHOWN IN BLOCK

20. PAYMENT WILL BE MADE BY

19. ACCOUNTING DATA

21. NAME AND SIGNATURE OF CONTRACTING OFFICER 22. AWARD DATE

Leah Woodley

MR FORM 319 (APR 00)

SECTION A- SOLICITATION/CONTRACT FORM

A-1. OBJECTIVE. Marine Corps Community Services (MCCS) Headquarters, United States Marine Corps, NAF Business and Support Services Division (MR), Quantico, VA (hereinafter referred to as “MCCS”) is pleased to offer an exceptional opportunity for a well-qualified individual, firm or joint venture (hereinafter referred to as “Contractor”), to enter into a ten (10) year contract for the management, operation, and maintenance of select MCCS Golf Courses, Pro Shops and Food and Beverage Operations.

MCCS is requesting proposals to provide golf course and Pro Shop operations, golf course maintenance, food, beverage and banquet services, and facility maintenance and management services in accordance with the specifications and conditions in this Request for Proposal (RFP).

A-2. INTRODUCTION. MCCS manages and delivers Quality of Life programs such as family support, morale, welfare, recreation, retail, and exchange operations in support of the Marines and their families.

MCCS operates on all 18 Marine Corps installations located on the east and west coasts of the continental United States, Hawaii, and Japan. Included in the MCCS mission is the operation of nine (9) golf courses on eight (8) Marine Corps installations in the continental United States. All but one course, at MCLB Barstow, CA, are located inside the fence line of the respective installation. In addition, all golf courses have a waiver which allows the general public to use the facilities.

MCCS desires a single entity to operate all nine (9) golf courses. This single entity can be an individual, firm, or joint venture that can demonstrate substantial experience in the operation, maintenance and management of public access golf courses, including all aspects of a clubhouse and quality food service operation. The Marine Corps’ vision for MCCS Golf Courses is that they will continue to be recognized by the golf community as providing a superior golf experience through effective management of Pro Shop operations, golf course maintenance, clubhouse, and related Food and Beverage services. It is also MCCS’s desire to obtain the best financial arrangement for its golf facilities while maintaining a high standard of operation, recognizing that MCCS Golf Courses presently operate with a mix of facility quality and customer service.

a. As stated above MCCS activities are operated on Marine Corps installations on the east and west coasts of the United States, Hawaii and Japan. Reference the website www.usmc-mccs.org for further information regarding MCCS activities and locations.

b. MCCS activities are Nonappropriated Fund (NAF) Instrumentalities of the Federal government and are therefore subject to directives issued by the Department of Defense, the Secretary of the Navy, and the Commandant of the Marine Corps. MCCS system generates over one billion in sales per year from a wide variety of business operations. Earnings from its major revenue generators are used to supplement funding for non-revenue generating MCCS programs. Additional information is available at www.usmc-mccs.org.

c. MCCS is comprised of over 80 programs and is the primary community support provided aboard

Marine Corps installations. MCCS employs approximately 11,000 employees worldwide.

d. MCCS procurement is governed by Department of Defense Instruction (DODI) 4105.67 available at http://www.dtic.mil/whs/directives/corres/pdf/4105.67p.pdf and Marine Corps Order 7010.20 available at http://www.marines.mil/News/Publications/ELECTRONICLIBRARY/ElectronicLibraryDisplay/tabid/13082/Ar ticle/173017/mco-701020.aspx .

A-3. PATRONAGE. Services related to the golf course operations shall be open to all authorized patrons in accordance with Marine Corps Order (MCO) P 1700.27B, (and any subsequent versions) and local installation orders. Authorized patrons include, but are not limited to, military personnel on Active Duty, Retirees, DoD Civilian Employees, and Dependents.

A-4. AWARD OF CONTRACT. Award will be made to the responsive, competitive, and responsible Offeror or Offerors who are best able to meet the contract specifications based on the evaluation criteria set forth in Section M of this RFP.

http://www.marines.mil/News/Publications/ELECTRONICLIBRARY/ElectronicLibraryDisplay/tabid/13082/Article/173017/mco-701020.aspx http://www.marines.mil/News/Publications/ELECTRONICLIBRARY/ElectronicLibraryDisplay/tabid/13082/Article/173017/mco-701020.aspx

A-5. DEFINITIONS.

a. Activity: Any United States Marine Corps Marine Corps Community Services facility or function.

b. Contracting Officer: A person with the authority to enter into, administer, and/or terminate contracts and make related determinations and findings.

c. Contractor: The person or entity who has been awarded the contract to provide services described in the resulting contract.

d. Days: Defined as calendar days unless otherwise stated in the solicitation.

e. Eligible Patrons: Individuals authorized to obtain and purchase services from the United States

Marine Corps Marine Corps Community Services. Generally, this includes military personnel on active duty, members of the Reserve Component (active and inactive Reservists, National Guard, and ROTC personnel while they are in a training status), retired personnel, DoD civilian employees, Government Contractors on the installation or site, the family members for each category of user, and guests at United States Marine Corps Installations.

f. Government: “Government” or “entity of the Government” means any entity of the legislative or judicial branch, any executive agency, military department, Government Corporation, or independent establishment, the U. S. Postal Service, or any nonappropriated fund instrumentality of the Armed Forces.

Under the contract, the term “Government” shall generally refer to MCCS. The term may also refer to other Federal Agencies.

g. Gross Receipts: Except as provided herein, is defined to be all money, cash receipts, assets, property, or other things of value, including but not limited to gross credit and cash sales, rentals, fees and commissions made or earned by the Contractor, exclusive of state or local sales tax.

h. Gross Revenue: Total dollars paid by patrons for all services rendered on goods sold, excluding

(1) any gratuities or service charges added to a patron’s bill in lieu of gratuities which the Contractor is obliged to turn over to an employee, (2) an amount equal to all credits or refunds made to patrons and (3) all sales taxes deemed payable.

i. Net Profit: That amount of revenue remaining after all expenses are paid, including but not limited to such items as trash removal, tax payments, utilities, costs of goods sold, salaries and benefits, payment to MCCS, management fees, and other expenses incurred in the operation of the facility.

j. MCCS: “Marine Corps Community Services” (MCCS). An integral DoD organizational entity, which performs an essential Government function. It acts in its own name to provide or assist other DoD organizations in providing morale, welfare, and recreational programs for military personnel and civilians. It is established and maintained individually or jointly by the heads of the DoD components. As a fiscal entity, it maintains custody of and control over its nonappropriated funds. It is responsible for the prudent administration, safeguarding, preservation, and maintenance of those appropriated fund resources made available to carry out its function. With its nonappropriated funds, it contributes to the morale, welfare and recreational programs of other authorized organizational entities when so authorized. It is not incorporated under the laws of any State or the District of Columbia and enjoys the legal status of an instrumentality of the United States. The Marine Corps Community Services (MCCS) that is a party to the contract is a nonappropriated fund instrumentality of the United States Marine Corps.

k. Maintenance: The work required to preserve and maintain a real property facility or piece of equipment in such condition that it may be effectively used for its designated functional purpose.

Maintenance includes work done to prevent damage that would be more costly to restore than to prevent.

l. NTP: Notice to Proceed. A notification letter from the Contracting Officer to the Contractor stating the date on which the contractor can begin project work.

m. Offeror: The person or entity submitting a proposal in response to the RFP. After the contract is awarded, this term will refer to the person or entity that was awarded the contract as the Contractor.

n. Quality Assurance: Those actions taken by MCCS to check Contractor’s Quality Control methods to determine if they meet the requirements of the contract.

o. Quality Control: Those actions taken by the Contractor to ensure that the services are performed according to the terms and conditions of the contract.

A-6. SALES AND OPERATION DATA.

a. The contracting officer will release all historical sales and operational data to interested Offerors upon receipt of a signed confidentially agreement.

b. MCCS makes no representation or warranty that the Offeror will experience any level of sales.

The Offeror may experience significantly higher or lower sales due to influx, deployment, transfer and/or attrition of military personnel, market/industry anomalies, season variations, demographic fluctuations, weather, consumer preferences, other factors beyond the control of MCCS and Contractor performance.

c. The Government will not be liable for any costs that the Offeror will incur by entering into the contract or by fulfilling the obligations of the contract.

SECTION B - SUPPLIES OR SERVICES/PRICES

B-1. INFORMATION TO OFFERORS. This is a procurement of the United States Marine Corp Marine Corp Community Services, a Nonappropriated Funds Instrumentality of the U.S. Government.

CONTRACTOR NOTE:

Pre-Proposal Conference. A Pre-Proposal Conference is scheduled for Monday, 2 November 2015 at 1:00pm, at the Iwo Jima Conference Room located at 3044 Catlin Ave. Quantico, VA 22134. The Pre-Proposal conference will serve as an informative session for Offerors to learn more about the project. Pre-registration of your firm’s attendance is requested, but not mandatory.

For pre-registration, please contact Bonnie Childers, Administrative Assistant Commercial Recreation Section at childersb@usmc-mccs.org or at (703) 784-3823. Due to space limitations, please limit attendance of your firm’s representatives to no more than two (2) persons. All questions related to this solicitation, to be addressed at the Pre-Proposal Conference, should be forwarded via e-mail to the Contracting Officer at hqnafcontracting@usmc-mccs.org by 26 October 2015; 12:00pm EDT. MCCS is not liable for any costs incurred by the Offerors in submitting offers in response to this solicitation to include travel to any conference or site visits.

CONTACT POC: Bonnie Childers, Tel: (703) 784-3823 to verify attendance and clarification of directions, parking information, and admittance/security information. Attendees must have picture ID available the day of the conference as well as vehicle information such as valid insurance card and registration if driving a personal vehicle or copy of renter’s agreement if driving a rental car.

Attendees must stop at the Vehicle Inspection Gate with these documents and picture ID to obtain access to Marine Corps Base Quantico. This process can take 20-30 minutes, depending on traffic, so plan your travel time accordingly. There is no other scheduled pre-proposal conference.

Questions regarding coordination or interpretation of RFP requirements during the proposal phase shall be directed to MCCS NAF Contracting – HQ, attention of Jamie Fullinwider, phone: 703-784-3804 or e-mail:

hqnafcontracting@usmc-mccs.org. After award of contract, any questions shall be addressed to the Contracting Officer’s Representative (COR).

Site Visits. Offeror is expected to verify, by attending all of the site visits, all general and local conditions that may affect the cost of the contract performance, to the extent that the information is reasonably obtainable. It is the Offeror’s responsibility to examine the sites and determine for themselves the existing conditions, pertinent details and general character of the sites. Failure of the Offerors to avail themselves of the opportunity for sites visit will not be considered cause for post award redetermination of contract.

Offeror shall be solely responsible to ensure all necessary components are included in their submitted proposal for successful completion of work. Failure by the Offeror to visit the property shall in no way relieve the Offeror from properly estimating the scope of work or from fulfilling any of the requirements. Site visits will be coordinated by contacting Bonnie Childers, Administrative Assistant Commercial Recreation Section, at childersb@usmc-mccs.org or at (703) 784-3823 at least seven (7) business days prior to the site visit.

In no event shall failure to inspect the site constitute grounds for a claim after contract award.

Site visits will be entirely at the Offeror’s expense.

PRE-PROPOSAL CONFERENCE:

Monday 2 Nov - Pre-Proposal Conference – MR HQ; 1:00 PM EST

SITE VISITS:

Tuesday 3 Nov - Hosted Site Visit – MCB Quantico; 10:00 AM EST

Thursday 5 Nov - Hosted Site Visit – MCB Camp Lejeune, NC; 10:00 AM EST mailto:childersb@usmc-mccs.org mailto:childersb@usmc-mccs.org

Friday 6 Nov - Hosted Site Visit – MCAS Cherry Point, NC; 10:00 AM EST

Monday 9 Nov - Hosted Site Visit – MCAS Miramar, CA; 10:00 AM PST

Tuesday 10 Nov - Hosted Site Visit – MCB Camp Pendleton, CA 10:00 AM PST

Thursday 12 Nov- Hosted Site Visit – MCLB Barstow, CA; 1:00 PM PST

Friday 13 Nov- Hosted Site Visit – MCAGCC Twentynine Palms, CA; 10:00 AM PST

Monday 16 Nov- Hosted Site Visit - MCRD/ERR Parris Island, SC; 10:00 AM EST

B-2. FEE SCHEDULE. MCCS envisions that the successful Offeror shall provide a guaranteed annual return of revenue to MCCS as a stated percentage of gross income collected and/or a specified annual amount subject to a minimum fixed base floor amount. Percentages and fixed amount will be specified as part of the Offeror’s proposal.

B-3. FEE PAYMENT. Offeror shall make payment by Electronic Fund Transfer to MCCS monthly in accordance with the terms set forth in Section G.

B-4. SIMILAR OPERATIONS. Should the Offeror be operating similar operations in the local area within thirty (30) miles of an Installation performing services under the contract, the Offeror’s on-Installation prices for identical items must not exceed those prices charged at local commercial facility sites. Additionally, promotional pricing offered at the Offeror’s off-Installation sites shall also be offered on the Installation. A copy of local commercial facility locations and price lists shall be submitted to the local Contracting Officer by close of business on the last day of each quarter.

B-5. SPECIAL PROMOTIONS. Any additions, deletions, or price changes done on a special promotion, daily special, or limited time offer shall not require a formal modification to the contract as those offerings are considered temporary, and of a financial benefit to the patron. If any of these offerings are continued more than six (6) months, it will be deemed a change to the authorized list of services offered and a written request must be submitted by the Offeror to add, delete, or change the item(s), and if approved by the Contracting Officer, the Contracting Officer will issue a written modification. The Offeror shall discontinue the special promotion of daily specials upon written notification by the Contracting Officer. Commission fees shall not be reduced by any special pricing unless negotiated and agreed in writing by the Contracting Officer prior to any special pricing.

B-6. MCCS, at its discretion, may evaluate the Offeror’s Product and Price List to determine continued price reasonableness and to establish that profit margins maintain an acceptable level for profitability in line with the surrounding economy, consumer price index, (civilian and military) market surveys and any other relevant analysis MCCS deems useful.

SECTION C – DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

C-1. BACKGROUND. MCCS is operating nine (9) golf courses totaling 162 holes of golf on eight (8) different Marine Corps installations. These golf facilities include 9-hole, 18-hole and 36-hole facilities with a variety of ancillary amenities. In summary, the golf facilities that are the subject of this RFP include:

Base Golf Course Location Type Other Amenities

MCAS

Cherry Point

Sound of Freedom GC Cherry Point, NC

18-H, Par-72, 6,642 yards

CH, DR, PS, MWLR

MCLB

Barstow

Tees N’ Trees GC Barstow, CA 9-H par-36, 3,223 yards

CH, DR, MWLR

MCAGCC

29 Palms

Desert Winds GC Twentynine Palms, CA

18-H, Par-72, 6,930 yards

CH, DR, PS, SB, MWLR

MCAS

Miramar

Miramar Memorial GC Miramar, San Diego, CA

18-H, Par-72, 6,818 yards +

9-H par-3

CH, DR, PS,

Restaurant*, CP, MWLR

MCRD/ERR

Parris Island

Legends at Parris Island Parris Island, SC

18-H, Par-72, 6,898 yards

CH, DR, PS, SB, MWLR

MCB Camp Lejeune

Paradise Point GC Jacksonville, NC

36-Holes:

Scarlet - 18H Par-70 + Gold

18H Par-72

CH, PS, SB, (2) DRs, CP, MWLR

MCB Camp Pendleton

Marine Memorial GC San Diego County, CA

18-H, Par-72, 6,865 yards, 9-H, Executive Course

CH, DR, PS, Banquets, SB, MWLR

MCB

Quantico

Medal of Honor GC Quantico/

Triangle, VA 18-H Par-72

CH, DR, PS, SB, CP,

MWLR

Amenity Code: CH = Clubhouse; DR = Driving Range; PS = Pro Shop; SB = Snack Bar; CP = Catering Pavilion; MWLR = men’s and women’s locker room. * Food and Beverage at Miramar is under a separate lease and not part of this RFP.

C-1.1 A brief description of each facility can be found in Attachment J-2. Comprehensive sales and operating data will be released following the signature of confidentiality documents and will include three

(3) years of historical financial data, annualized rounds played, staffing structure, and inventories to include Golf Course equipment, Pro Shop equipment inventory and fixtures and Food and Beverage equipment inventory and fixtures. A brief summary of the basic operating parameters of the subject MCCS Golf Courses includes:

Base

Green Fee Range (Low-

High)* Cart Fees (per Rider)

Total 2014 Gross Sales

Total Rounds

MCAS Cherry Point $12 - $24 $14 $560,477 17,585

MCLB Barstow (9 Hole) $8 - $10 $9/$10 $151,481 15,569

MCAGCC 29 Palms $27 - $42 Incl. $286,117 14,925

MCAS Miramar $10 - $35 $13 $1,413,632 44,500

MCRD/ERR Parris Island $17 - $55 $14 $1,109,381 28,413

MCB Camp Lejeune $12 - $35 $14 $1,197,661 29,177

MCB Camp Pendleton $12 - $35 $15/$18 $2,026,405 40,869

MCB Quantico $18 - $42 $16 $997,883 21,632

Total Revenue and Rounds (8 Subject Facilities) $7,743,097 218,670

*Does not include twilight or junior rates. N/A = Not Applicable

C-2. REQUIREMENT.

MCCS is seeking a golf course operator that will embrace a high quality public golf course experience, emphasize customer service, and maintain the highest public standards for golf course and Pro Shop operations, maintenance, and Food and Beverage services at the identified MCCS Golf Courses. MCCS also desires to deliver optimal value to MCCS Golf Course guests, improving upon its financial position, market share and future capital improvement reserves.

The services desired at MCCS Golf Courses will include, but are not limited to: operating and managing the golf facility, providing all golf course maintenance functions, marketing, golf instruction, and managing the food, beverage, and banquet services. The assignment of space is a revocable license agreement for a specified term tentatively commencing on or around May 1, 2016. Nothing in this RFP creates a tenancy, leasehold, or other interest on the part of the Contractor in any premise or real estate owned by or under the jurisdiction of the U.S. Government, the Department of Defense, the Department of the Navy, or any subdivisions or instrumentality thereof.

The Offeror shall evaluate each installation and develop a specific business and operations plan that shall meet the operational tempo of that installation and its specific business requirements. The Offeror shall submit the Business and Operations plan in accordance with section L-13.

C-3. QUALIFICATIONS. The contract shall be awarded to a responsive and responsible Offeror, qualified to provide the goods and/or service specified. The Offeror shall, upon request, promptly furnish MCCS sufficient evidence in order to confirm a satisfactory performance record. Such information shall include an adequate financial statement of resources, the ability to comply with required or proposed delivery or performance schedule, a satisfactory record of integrity and business ethics, the necessary organization experience, accounting and operation controls, and technical skills, and be otherwise qualified to receive an award under applicable laws and regulations.

C-4 SERVICES BY FACILITY.

While the successful Offeror will operate under a contract with MCCS, the contract may or may not include all services at each Marine Corps Installation. Under the defined contract, the proposal may instead describe an arrangement whereby the food, beverage and banquet center operations are performed by a separate individual or firm, possibly the current clubhouse Food and Beverage operator, through a joint venture, sub-lease, or other contractual agreement with the Contractor. However, MCCS must approve any such joint venture, sub-lease, or other contractual agreement with another firm, and MCCS will not be a party to the agreement to provide such food, beverage, and/or banquet functions. The successful Contractor will be the primary responsible party under a contract with MCCS, and the golf operation will serve in the lead role. At present, MCCS has one outstanding contract for food, beverage, and banquet center operations that shall be adhered to by the successful Contractor. The Contractor shall be responsible for (indicated by ‘Yes’):

Base Pro Shop

Operations Golf Course Maintenance

Food and Beverage Services Banquets

MCAS Cherry Point Yes Yes N/A N/A

MCLB Barstow Yes Yes N/A N/A

MCAGCC 29 Palms Yes Yes Yes Yes

MCAS Miramar Yes Yes No* No*

MCRD/ERR Parris Island Yes Yes Yes Yes

MCB Camp Lejeune Yes Yes Yes Yes

MCB Camp Pendleton Yes Yes Yes Yes

MCB Quantico Yes Yes Yes Yes

*MCAS Miramar - There is an existing F & B lease in place that must be honored.

N/A = Not applicable

C-5. OTHER SPECIFIC SERVICE ISSUES.

C-5.1 MCCS’ desired outcome is the seamless delivery of golf, maintenance, facility management, and food, beverage and banquet services at each of eight (8) golf facilities at eight (8) separate Marine Corps Installations. The selected Contractor must have staff with a demonstrated ability to work in harmony with each other, the golfing community, banquet and food service patrons, Marine Corps and MCCS staff and administration, and the general public to meet golf course facility goals and customer expectations. The Contractor must also have a qualified golf staff that will stay current with golf industry practices and trends, implement current standards of turf maintenance, hold insect and pesticide applicators licenses, and are knowledgeable of environmental issues and mitigations. The selected Contractor must also provide qualified Food and Beverage staff who stay current on industry food preparation standards and trends.

The use of golf course pavilions and grounds for non-golf events for Marines and MCCS, which do not interfere with golf operations, will not be unreasonably withheld by the Contractor.

C-5.2 MCCS will have the right to review, make comment and approve the qualifications of the individuals that the Contractor intends to hire to fill the positions of golf course superintendent and golf course professional (regardless of the title given for such position by the Contractor) for appropriate credentialing.

Such approval shall not be unreasonably withheld. Contractors’ staff shall include a dedicated spray technician during the spring and summer. It also shall include an individual that is thoroughly familiar with the operation and maintenance of irrigation systems and central controllers.

C-5.3 The selected Contractor will work cooperatively with the COR and local COR in the development of MCCS’ operating and capital budgets and shall provide Quarterly Reporting for the three key businesses:

Program (golf course), Pro Shop (resale) and Food and Beverage. Quarterly reports will include at a minimum:

Gross Revenue

Labor Costs

Maintenance Conditions Report

Rounds of Golf by Type

Expenditures Statement

Issues and their Resolutions

C-5.4 Representatives of the selected Contractor shall meet at such times as may be required with representatives of MCCS to review performance under the agreement, review quarterly financial reports, and discuss overall management and operation as well as marketing strategies of MCCS Golf Courses, Pro Shops (clubhouses), and Food and Beverage service areas. The selected Contractor shall assign a representative to attend meetings with MCCS staff as necessary.

C-5.5 All employees of the Contractor will be subject to all Federal laws and statutes to include, but not limited to, the Service Contract Labor Standards (previously known as McNamara-O’Hara Service Contract Act), the Construction Wage Rate Requirements (previously known as Davis-Bacon Act), the Affordable Care Act, Executive Order (E.O.) 13495, “Nondisplacement of Qualified Workers Under Service Contracts”, and E.O.13658, “Minimum Wage for Contractors.” Current wages applicable to the contract are installations specific and are identified at Attachment J-1. These wages are subject to a bi-annual wage and benefit review per the Service Contract Labor Standards.

C-5.6 Sublet/Subcontract. The Contractor may not subcontract or sublet any of the business operations provided him by reason of the contract, without the express written approval of the Contracting Officer by formal contract modification. In addition, the Contractor will still remain responsible for the entire contract performance.

C-5.7 The Contractor shall, at their own expense, assume the cost to: remodel/renovate; make site improvements; provide and install all necessary equipment, manage and operate the Golf Courses’ Pro Shops, maintenance and Food and Beverage operations in accordance with the terms of the contract.

Contractor shall provide a consistently high quality experience and service level, and use its own technology systems and processes.

C-5.8 The Contractor will not make modifications to or alter the facility’s structural, electrical, and/or mechanical integrity without first receiving written approval from the local COR and appropriate installation authorities. Improvements shall comply with National, State and local codes applicable as well as Department of Defense and U.S. Navy or Marine Corps policies, manuals and directives. Improvements which alter and/or enhance the appearance of the facility (i.e., painting, carpeting, graphics, etc.) must also receive written approval by the COR, the local COR and appropriate installation authorities. All costs to make Contractor-requested modifications or improvements to a site location to accommodate Contractor’s operation shall be at the Contractor’s expense, unless otherwise agreed upon in writing and in advance by the Contracting Officer. Plans for improvements to be made are to be submitted to the COR and local COR for approval. All materials and workmanship are subject to acceptance and inspection by MCCS and the Installation’s Facilities Management authority.

C-5.9 The government will not assume any liability for the Contractor’s costs or losses resulting from modifications, improvements, repairs or maintenance to the facility. Title to Contractor supplied furniture, fixtures and equipment shall remain with the Contractor. The decision to insure or not insure Contractor’s property is solely the responsibility of the Contractor, except as otherwise required by Section H insurance requirements.

C-5.10 Prior to assuming responsibility for each golf course, MCCS and the Contractor shall conduct a joint inventory of the golf course supplies, Pro Shop inventory and the consumable food and supplies at each location. The Contractor will reimburse MCCS for all usable inventory at current inventory wholesale price, within ten (10) calendar days.

C-6. OPERATIONS.

The following description is provided as a minimum guideline only. The Contractor shall be expected to work with MCCS to clarify and finalize a detailed scope of services described within each of the following business units:

C-6.1 Golf Course Operation. The Contractor shall procure all materials, labor, tools, equipment, furnishings, inventory, supplies and services required for the Contractor to manage all professional services for the golf course, driving range, practice areas, golf Pro Shop, cart storage and other areas of golf operations at the highest level of service. Ensure the availability and use of a sufficient number of trained personnel each day of the year that the golf course is open. Specific areas of professional services include, but are not limited to: processing tee time reservations and tee sheet management; clubhouse merchandising; on-course player assistance; provision and maintenance of golf car fleet; enforcement of golf course rules and regulations; facilitation of play during operating hours; tournament and outing promotion and reservations; golf instructional program; support for men’s and women’s clubs/leagues and youth programs; providing oversight and working cooperatively with the Food and Beverage staff;

developing and implementing golf course and clubhouse marketing strategies; collecting and accounting for all fees received; and appropriate cash handling and reporting. A qualified and experienced full-time manager shall directly oversee and implement all golf facility operations. MCCS Golf Courses are open on a daily, year-round basis. The successful Offeror will also be responsible for marketing and guest relations, promotions, staff training, and special events. Specific issues of importance to MCCS:

Hours of Operation. Hours of operation shall be consistent with the services needed Sunday through Saturday including holidays. No change may take place without written authorization from the COR.

Fees and Charges. The Contractor shall publish fees and charges that are available to all patrons.

E-1 – E-5 (active duty, retiree, and DoD Civilian) golfers may receive a discount on greens fees below what is charged to all other eligible MWR Patrons, i.e. active duty, retirees, and DoD Civilians. Greens and cart fees for general public play should be higher than that for eligible MWR Patrons. In no event shall the Contractor request a price increase or fee decrease during the first six (6) months of the contract. When a price increase may be considered by the Contractor, the Contractor shall submit the request in writing with a price survey for the services provided at the golf course within a twenty (20) mile radius of the installation to the Contracting Officer via the COR. The price survey conducted shall be no less than thirty (30) days old. The Contractor shall submit any requests for proposed additions, deletions, or changes to the original prices to COR for approval, whereby, such approvals shall not be unreasonably withheld.

Priority Tee Times. The Contractor shall maintain priority tee times for active duty military.

Other Contractor Operations. Should the Contractor be operating similar operations in the local area, the Contractor's on-base pricing for identical services and items must not exceed those prices charged at local operation facility sites.

Temporary Pricing and “Specials.” Any additions, deletions, or price changes done on a special promotion, daily special, or limited time offer require local COR approval only, and will not require a formal modification to the contract as those offerings are considered temporary, and of a financial benefit to the patron. If any of these offerings are continued more than six (6) months, it will be considered a change to the authorized list of services offered and a written request must be submitted by the Contractor.

Tournaments. The Contractor shall organize an annual robust schedule of tournaments, in conjunction with the local COR, that appeal to all levels of golfers.

Outings. All Fundraising Outings shall be approved by the local COR. All charity fundraising events will be conducted per the provisions of MCO 1700.27B, MCCS Policy Manual. Non-military outings shall be limited to no more than three (3) per week and shall be hosted at times when they have the least impact on daily play by active duty military and retirees.

Checks. The Contractor will accept checks from patrons in payment for services rendered by Contractor. The Contractor may charge the patron for dishonored check received from the customer, except that the charge will not be applicable when (1) the bank acknowledges the return to be the result of bank error, or (2) the return is the result of Contractor error. The amount charged by the Contractor will not exceed the administrative amount charged by MCCS for dishonored checks. Losses due to dishonored checks are the responsibility of and shall be at the expense of the Contractor.

Personal Property. Personal property left in or at the Golf Courses will be promptly returned if the owner can be identified. If prompt return (within 24 hours) is not possible, all non-golf related items will be turned over to the appropriate military office for lost, abandoned or unclaimed items.

C-6.2 Golf Course Facility Maintenance. The Contractor shall procure all materials, labor, tools, equipment, licenses, supplies and services required for the Contractor to maintain the golf course properties at a level comparative to other first class daily fee operations and consistent with the expectations of MCCS and the Marine Corps.

The Contractor shall ensure availability and use of sufficient number of trained personnel each day of the year that the golf course is open. Specific areas of care and maintenance include, but are not limited to:

golf course tees, greens and collars; fairways; irrigated and non-irrigated rough; bunkers; water features;

cart paths; bridges and crossings; practice areas; markers and tee signs; putting/chipping surfaces; fencing and turf; golf Pro Shop; driving range turf, hitting areas, and building; signage; storage areas; maintenance yard; cart storage; parking areas; and all restrooms including those on-course, within the maintenance facility, and in the clubhouse.

The Contractor will be responsible for all standard golf course maintenance activities, including green mowing, fairway mowing, rough mowing, seasonal aeration and top dressing of greens, tees, and fairways, tree trimming and chipping, weed abatement, bunker cleaning, watering as appropriate on a regular basis, irrigation operation and repair, fertilization of turf, maintaining the turf areas at the driving range, pest control, maintenance of landscaping/horticulture adjacent to and around the clubhouse building, entryways and parking lot, plowing, course cleaning, tree removal and repairing after major storms, maintenance of the golf facility, equipment maintenance and repair, any and all necessary seasonal adjustments and responses to changes in weather, and other industry standard maintenance activities throughout the golf complex. The Contractor will have specific knowledge of the care and maintenance of green repair. The Contractor will provide a detailed list of frequencies of operations such as mowing greens, hole rotation, etc. as well as a detailed calendar year agronomic plan.

The Contractor duties will also include implementing and managing an Integrated Golf Course Management Plan (for chemicals and pest management) and satisfying all environmental requirements related to the maintenance of a golf course and the adjacent open space lands and trails. A qualified, experienced, full-time Class A member of the Golf Course Superintendents Association of America (GCSAA) shall directly supervise all golf course maintenance at all facilities with at least 18 holes of golf.

The Contractor will maintain all areas of the facility according to local, and State clean water, hazardous material, and safety regulations.

C-6.3 Pro Shop Operations. The Contractor shall provide the products required hereunder and display them for resale in the Pro Shop, utilizing its own personnel to assist the patrons and otherwise present the supplies in accordance with standard commercial practices. The Contractor shall ensure personnel are properly trained to provide good customer service and are familiar with all merchandise sold by the Contractor. Contractor personnel are to be knowledgeable and trained to perform all necessary sales functions including handling patron refunds, merchandise exchanges, etc. The Contractor shall be responsible for all costs related to the supply of the golf products to include but not limited to:

Product selection, sourcing, purchases and displays

Building remodeling/structural redesign, security barriers, electrical modifications

Fixture design, procurement, set-up and maintenance

Sales personnel, to include hiring, training and supervision

Any losses due to pilferage, markdowns, returns and credits

Advertising, promotions and other special appearances

Telephone, fax and other communication costs

Articles for sale at each location will be determined jointly by agreement with the Contractor and MCCS.

Articles for sale at each location will be determined based on the facility type, its local market and previous sales histories. It is expected that the Contractor will offer at each Installation golf facility with at least 18-holes:

Irons, Woods, Wedges and Putters

Bags

Gloves

Accessories to include divot tools, hat clips, towels

Grip installation

Apparel to include men's and women's shirts, hats, shoes, socks and outerwear

C-6.3.1 Pro Shop Pricing. All articles for sale will be individually, clearly and uniformly labeled utilizing printed labeling devices or printed stickers. Hand written prices or signage is not allowed. Other issues related to pricing of Contractor’s Pro Shop merchandise for resale:

Selling prices to the customer must be no higher than 175 percent of the Contractor's invoice cost from the supplier, rounded to the nearest five cents ($0.05).

Procure existing Pro Shop inventory from MCCS at current inventory wholesale price. Future inventory shall be of the quality and quantity consistent with the operation to professionally run a well maintained shop.

Selling prices must reflect visible customer savings of at least 10 (ten) percent in comparison to established community retail prices.

Merchandise may be sold at a lesser price to clear obsolete or excess merchandise, to meet the competition of the local civilian economy, or to provide special promotional events.

Supplier invoices and manufacturer's retail price data for Contractor-owned items will be available on the premises of the concession activity at all times for inspection by the Contracting Officer or local COR.

Prices of Contractor-owned merchandise may be changed whenever there is a change in Contractor's invoice cost, and such changes will be effective upon receipt of the first delivery of replenishment merchandise at Contractor's new invoice cost. Contractor will submit copies of invoices with new prices to COR and thus no formal modification to product and price list is required on low volume merchandise.

Contractor will conspicuously post prices. Articles stocked for sale will be individually price marked.

Price list and price marking maintenance is the responsibility of the Contractor. If at any time there is a discrepancy between the posted price and the current contract price, the Contractor will honor the lower price.

The Contractor will advise the customer, prior to finalizing the sale, what the total cost of the charges will be.

Where a state law imposes a sales tax on the sale of the item and/or service, the sales tax will be stated separately from the sales price, added to the sales price, and collected from the customer.

C-6.4 Clubhouse and Food & Beverage Services. The Contractor shall operate the clubhouse and all

Food and Beverage outlets on premises (snack bars, grills, pavilions and banquet centers) using a sufficient number of trained personnel each day of the year that the golf course and the food service outlets are open.

The Contractor shall develop and grow golf and food & beverage business, procure and maintain all materials, labor, supplies, services, furniture, Food and Beverage inventory, and kitchen and dining equipment and accessories required to provide a high quality Food and Beverage experience and to attract the maximum volume of business available.

Specific areas of responsibility include, but are not limited to, managing all food preparation and service facilities; menu planning and development; providing high quality golf course Food and Beverages;

operating a golfer’s restaurant facility; managing special events; providing on-site banquet catering services; coordinating tournament Food and Beverage services; operating on-course snack cart services;

developing and implementing marketing strategies; working cooperatively with the golf course staff;

collecting and accounting for all revenues, cash handling and reporting; and maintaining the clubhouse interior, including all interior restrooms and lobby areas.

MCCS retains the rights to operate any vending services inclusive of all golf facilities.

MCCS may provide installed kitchen equipment and furnishings to operate the Food and Beverage activities at the Golf Courses. The kitchen equipment provided by MCCS at the beginning of the contract shall be in “as-is” condition. Title to any MCCS owned property shall remain with MCCS. The Contractor shall be responsible for repair/maintenance of all MCCS equipment and furnishings. The Contractor shall be responsible for their replacement for damage due to negligence. Both MCCS and Contractor, prior to the first performance date, will take a physical inventory of kitchen equipment and furnishings. Additionally, periodic inventories may be taken by MCCS when required as part of compliance with Marine Corps Regulations. The Contractor shall be present during this inventory. The Contractor shall be responsible to maintain furniture and fixtures in excellent condition, keeping all furniture, wall coverings, window treatments and decorations in good repair. A physical inventory of all conveyed property shall be conducted jointly by the Contractor and local COR on the final day of contract performance. Other issues related to providing Food and Beverage services at MCCS Golf Courses:

The Contractor shall be responsible for the cost of collecting and disposing of any cooking oil, regularly scheduled grease trap inspections and cleaning, and regular trash service. Grease, oil or chemical spills generated by the Contractor, to include those that encroach beyond the Contractor's immediate area of responsibility, shall be the Contractor's responsibility to abate.

Grease trap shall meet the requirement of local code of each installation.

Food and Beverage operations shall be open for lunchtime meals. Breakfast service shall depend on business and the need for such service. Beverage and snack service shall remain open until 3 pm or at a minimum of two (2) hours after start of twilight golf rates.

The sale of alcoholic beverages on Marine Corps installations must be consistent with the overriding need for military readiness, discipline and community safety. Consequently, MCCS supports the Marine Corps efforts to deglamorize the use of alcoholic beverages, as well as, efforts to foster low risk use of alcoholic beverages for those who choose to use them. The Contractor hereunder must agree to comply with the directives, instructions and other guidance or policies issued by the Department of Defense United States pertaining to the sale of alcoholic beverages and implement procedures internally which foster the Marine Corps’ goals. It is the Contractor’s responsibility to meet all federal, state, and local licensing laws and tax requirements. Where approved by the Commanding Officer of the installation, the Contractor will be allowed to sell alcoholic beverages, on a location by location basis, subject to applicable directives, instructions and other guidance or policies. Alcohol server training must be conducted and documented annually to ensure the safety of MCCS patrons.

The Contractor shall ensure that all alcoholic beverages served for consumption on site by the bottle are labeled with the US Government warning label. In addition the Contractor shall have a warning label displayed at the cash register/bar if alcoholic beverages are served by the glass.

The Contractor shall ensure all members of their staff are trained in responsible serving and selling of alcoholic beverages as stated in the MCO 1700.22F, Alcohol Beverage Control in the Marine

Corps and MCO 1700.30, Marine Corps Community Services Business Operations Manual and the Dram Shop Act. The Contractor must obtain and maintain liquor liability insurance to relieve MCCS from any liability arising from Patrons consuming excessive alcohol.

Food products ordered shall originate either in an establishment (1) listed in the Directory of Sanitarily Approved Food Establishments for Armed Forces Procurement; or (2) which has been inspected under the guidance of the United States Department of Commerce or the United States Department of Agriculture. Products shipped shall show the date of packing. All food and beverage products shall be identified with readable dates, such as a "use by" date, date of production, date of processing/ pasteurizing, sell by date, or pickup date. For shelf-stable items, open dating is preferred but coding is acceptable. Contractors not using open dating shall give the Contracting Officer and Post Veterinarian at the Installation a code key explaining actual date of production or processing and original manufacturer (as set forth in Section E-4, CODED DATA).

C-7. EXISTING LEASEHOLDS/AGREEMENTS. Upon the start date of the contract, MCCS shall assign and Contractor shall accept all responsibility with respect to all leases of equipment, or other lease/service arrangements relating to MCCS Golf Courses and their operations, together with all…