Attachment_4_-_Past_Performance_Questionnaire.pdf

ATTACHMENT 4

PAST PERFORMANCE QUESTIONNAIRE

Offeror: Complete Section 1, then e-mail questionnaire to the customer points of contact listed on the past performance information sheets.

Offeror’s Evaluator: Complete Sections 2-5 and e-mail to: cory.hansen@us.af.mil

DO NOT PROVIDE A COPY BACK TO THE OFFEROR.

When filled in, this document is source selection sensitive information IAW FAR 2.101 and 3.104.

SECTION 1: CONTRACT IDENTIFICATION

A. Contractor:

B. Cage Code:

C. Contract number:

D. Contract type:

E. Was this a competitive contract? Yes _____ No _____

F. Period of performance:

G. Initial contract cost:

H. Current/final contract cost:

I. Reasons for differences between initial contract cost and final contract costs: (enter below)

J. Description of service provided (enter below):

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

A. Customer or agency name:

B. Customer or agency description (if applicable):

C. Geographic description of services under this contract (enter below)

Local_____ Nationwide_____ Worldwide_____ Other Command(s) ____

SECTION 3: EVALUATOR IDENTIFICATION

A. Evaluator's name:

B. Evaluator's title:

C. Evaluator's phone number:

D. Number of years evaluator worked on subject contract:

SECTION 4: EVALUATION

1. Please indicate your satisfaction with the contractor’s performance by placing an “X” in the appropriate block using the scale provided to the right of each question. This scale is defined as follows:

CODE PERFORMANCE RATING

B BLUE/EXCEPTIONAL - During the entire period, the contractor met and exceeded many of the requirements of the contract and consistently performed at a superior level. Performance was accomplished with very few minor problems, and the contractor took immediate and effective corrective actions for those problems that did occur.

P PURPLE/VERY GOOD - During the entire period, the contractor met and exceeded some of the requirements of the contract and consistently performed very well. Performance was accomplished with some minor problems, and the contractor took timely and effective corrective action for those problems that did occur.

G GREEN/SATISFACTORY - During the entire period, the contractor met the requirements of the contract and consistently performed at an acceptable level. Performance was accomplished with some problems, and the contractor took effective corrective action for those problems that did occur.

Y YELLOW/MARGINAL – During the entire period, the contractor did not always meet some of the requirements of the contract and intervention was required to continue performance. There were instances where performance was at a less than acceptable level; performance was accomplished with some problems and some corrective actions appear only marginally effective or were not fully implemented.

R RED/UNSATISFACTORY – During the entire period, the contractor did not meet the requirements of the contract and performance was at an unacceptable level. There were a number of serious problems that required extensive oversight and involvement, and corrective actions were either ineffective or non-existent.

N/A NOT APPLICABLE - Unable to provide a rating. Contract did not include performance for this aspect, or information was not available. Do not know.

Technical Performance B P G Y R N/A T1 How did the contractor meet the technical requirements of the specification?

T2 How was the quality of technical system operations & maintenance testing and certification efforts?

T3 How was the quality/integrity of technical data/report preparation efforts ?

T4 How adequate/effective was the System Engineering Process?

T5 How did the contractor implement current quality processes, standard practices for computer hardware design, operation, maintenance, upgrades and configuration control?

T6 How did the contractor implement current standard practices for computer software design, operation, maintenance, upgrades and configuration control?

T7 How adequate/effective were the contractor’s environmental safety procedures?

Program Management B P G Y R N/A P1. How effective was overall contract management (including ability to effectively lead, manage, control and deliver on-time)?

P2. How reasonable and cooperative was the contractor when dealing with program staff (including the ability to successfully resolve disagreements/disputes)?

P3. How timely and effectively did the contractor resolve contract problems without extensive customer guidance?

P4. How well did the contractor understand/comply with customer objectives and technical requirements?

P5. How successfully did the contractor respond to emergency

Program Management B P G Y R N/A and/or surge situations?

P6. How did the contractor manage quality/effectiveness of sub-contracted efforts?

P7. How effective was the contractor’s material management (including Government Furnished Property or Material)?

P8. How effective was the contractor’s acquisition management?

P9. Of what benefit to the customer were contractor proposed alternative methods/processes that reduced cost, improved maintainability or other factors?

P10. To what degree did the contractor implement responsive/flexible processes to improve quality and timeliness of support?

Transition/phase-in B P G Y R N/ A

T1. How smoothly did the contractor transition resources and personnel?

T2. How effective was the contractor in maintaining continuity of mission support while transitioning/phasing in resources and personnel to support other efforts?

Employee Retention/Attraction B P G Y R N/

E1. How effectively was the contractor able to hire/apply a qualified workforce to this effort?

E2. How effectively was the contractor able to retain a qualified workforce on this effort?

E3. How effective was employee compensation towards quality of work?

Small and Small Disadvantaged Business Participation B P G Y R N/

S1. To what degree was the contractor able to meet or exceed small business and small disadvantaged business goals set forth in the approved subcontracting plan?

S2. How effectively did the contractor manage small business participation to meet technical performance?

Cost Performance B P G Y R N/

C1 How accurately did the contractor forecast contract costs?

C2 How well did the contractor meet forecasted costs and perform within contract costs?

C3 How successfully did the contractor alert the Government of unforeseen costs before they occurred?

C4 How sufficient and timely was the contractor’s cost reporting?

2. Please discuss each and every response for which you indicated B/E (Blue/Exceptional), Y/M (Yellow/Marginal), or R/U (Red/Unsatisfactory) in response to the questions above (use additional sheets, if necessary).

3. Government Contracts Only: Has/was this contract been partially or completely terminated for default or convenience or are there any pending terminations?

Yes___ Default___ Convenience___ Pending Terminations___ No ___

If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc).

SECTION 5: OVERALL PERFORMANCE SUMMARY

1. Describe the contractor’s greatest strong points in the performance of the contract.

2. Describe the contractor’s greatest shortcomings in the performance of the contract.

3. Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

Yes ____ No ____ (If yes, provide details/comments)

Evaluator’s Signature Date

Thank you for your prompt response and assistance!

Please e-mail this completed questionnaire to: cory.hansen@us.af.mil

Questions or Comments can be directed to cory.hansen@us.af.mil