Attachment-6-QASP.pdf

CFT Basic Contract – FOR OFFICIAL USE ONLY – SOURCE SELECTION INFORMATION SEE FAR 3.104

Contract Field Teams Program Contract Number: FA8108-D-16-XXXX-XXXX

17 July 2014

Quality Assurance Surveillance Plan

The Quality Assurance Surveillance Plan (QASP) details Government QA surveillance performed by the Contract Field Teams Program Office and MFT of Contractor activities for the CFT Basic Contract.

Multi-functional Team Signatures

Contracting Officer’s Representative/Program Manager, CFT Program Office Date

Contracting Officer’s Representative Manager, CFT Program Office Date

Procuring Contracting Officer, CFT Program Office Date

Quality Program Analyst, CFT Program Office Date

Quality Assurance Program Coordinator, Tinker AFB Date

Quality Assurance Specialist, DCMA-DAYTON Date

Administrative Contracting Officer, DCMA-DAYTON Date

Contractor (For Information Purposes Only) Date

Table of Contents

1. OBJECTIVES

2. SCOPE

2.1 DESCRIPTION OF WORK EFFORT

2.2 FACILITY INFORMATION

3. MULTI-FUNCTIONAL TEAM

3.1 GOALS OF THE MULTI-FUNCTIONAL TEAM (MFT)

3.2 MFT MEMBERS AND THEIR RESPONSIBILITIES

Contracting Officer’s Representative/Program Manager, CFT Program Office (COR/PM) Contracting Officer’s Representative Management Procuring Contracting Officer, CFT Program Office (PCO) Quality Program Analyst, CFT Program Office (QPA) Quality Assurance Program Coordinator, Tinker AFB (QAPC) Quality Assurance Specialist, DCMA-DAYTON (QAS-DCMA) Administrative Contracting Officer, DCMA-DAYTON (ACO) Contractor

3.3 MFT PERFORMANCE MANAGEMENT

MFT Purpose MFT Goal MFT Meetings Disputes Contractor Performance Assessment Reporting System (CPARS)

3.4 INITIAL PERFORMANCE REVIEW

Initial Performance Review Criteria Schedule Management/Performance Technical Cost Staffing Special Interest Items Assessment Values

4. RESERVED

5. SURVEILLANCE (PERFORMANCE ASSESSMENT)

5.1 SURVEILLANCE PLANNING (METHODS)

Customer Complaint/Observation 100% Inspection Random Inspection Periodic Inspection

SERVICE SUMMARY

5.2 SURVEILLANCE STANDARD

5.3 SURVEILLANCE OF NON-SERVICE SUMMARY ITEMS

5.4 SURVEILLANCE EXECUTION

5.5 SURVEILLANCE DOCUMENTATION

6. REMEDIES FOR NON-CONFORMANCE

CORRECTIVE ACTION REQUESTS (CARS)

7. PERFORMANCE MANAGEMENT - DATA ANALYSIS

POSITIVE AND NEGATIVE INCENTIVES

8. COMMUNICATION

9. RECORD RETENTION

10. RESERVED

11. COMBATING TRAFFICKING IN PERSONS

12. REVISIONS TO THE QASP

12.1 QASP ANNUAL REVIEW DOCUMENTATION

1. Objectives

This document is to establish proper Government surveillance of Contractor performance during execution of the contracted service(s) in accordance with the Performance Work Statement (PWS) associated with this Quality Assurance Surveillance Plan (QASP).

2. Scope

2.1 Description of Work Effort

The Contract Field Teams (CFT) Program Management Office (PMO) is responsible for supporting requirements generated by the Department of Defense and other federal agencies to provide a flexible rapid deployment capability and to field supplemental skilled technicians on site anywhere in the world in support of the Government's war readiness and posture planning needs. These contract field teams perform modification, maintenance, inspection and repair of active systems in the US Government inventory, such as aircraft; vehicles; aerospace equipment; missile systems; subsystems such as engines, communications and cryptologic equipment; and ground support equipment. Efforts will include on-site Organizational, Intermediate/Field, and Depot/Sustainment level maintenance support at customer locations both in the Continental United States (CONUS), and outside the Continental United States (OCONUS). This effort may include approved foreign military sales (FMS) support [with an approved FMS case number and Letter of Agreement (LOA) between countries]. All weapon systems supported under this contract will be non-commercial and must have Government-owned technical data. These requirements will not include personal services or inherently governmental functions. The objectives and requirements identified within this PWS are described in general terms. Each task order will specifically address applicable task order requirements, scheduling, task order options, and performance criteria.

2.2 Facility Information

Efforts will include on-site Organizational, Intermediate/Field, and Depot/Sustainment level maintenance support at customer locations both in the Continental United States (CONUS), and Outside the Continental United States

(OCONUS).

3. Multi-functional Team

3.1 Goals of the Multi-functional Team (MFT)

The goals of this team are to provide the highest levels of Contractor and Contractor deliverables surveillance possible through this Government QASP.

3.2 MFT Members and Their Responsibilities

The membership, goals, and responsibilities of the MFT are outlined below. Upon award of the contract, the Contractor will become a member of this team.

Contracting Officer’s Representative/Program Manager, CFT Program Office (COR/PM)

1. Single point of contact for customer, assisting in pre-award activities as well as monitoring and reporting of

Contractor performance during order execution period.

2. Assists customer in development and refinement of requirements documents and submits them for MFT coordination during pre-award phase.

3. Leads MFT in timely completion of Initial Performance Review Report, assures generation of report and subsequent documentation, collaborates with MFT to develop government recommended actions for red issues, and reports Initial Performance Review results to SDO and to AFPEO/CM (when applicable).

4. Notifies the PCO/ACO and the Contractor of any performance deficiencies in writing or by e-mail.

5. Maintains accurate documentation of Contractor assessment activities as required by the surveillance plan and reports the results of Contractor assessment activities to the ACO/PCO.

6. Works with the Contractor and the PCO/ACO to resolve issues.

7. Submits all requests for corrective action to the PCO/ACO.

8. Records Contractor performance data and CPAR comments and develops recommendations for annual

Contractor Performance Assessment Report (CPAR).

9. Performs roll-up data analysis derived from Task Orders.

10. Prepares monthly Basic CFT Contract Form 104, a Contractor performance surveillance report, by the 10th of the following month in accordance with the Contract Management Plan.

11. Identifies areas that warrant a change in assessment method, frequency, or performance threshold and provides suggestions about the surveillance plan to the PCO.

12. Maintains records in accordance with the Surveillance Plan/QASP.

13. Ensures the Contractor complies with the requirements of FAR Clause 52.222-50(c), (d), and (f) (Combating

Trafficking in Persons).

14. Reviews QASP annually.

15. Participates as a member of the MFT and functions as the Lead.

Contracting Officer’s Representative Management

1. Upon request from PCO, prepares COR nomination package.

2. Ensure prospective COR understands importance of performing their designated functions.

3. Ensure the COR will be afforded the necessary resources (time, supplies, equipment, and opportunity) to perform their designated functions.

4. Ensure that performance of the designated functions will be addressed as part of the COR’s annual performance appraisal.

5. Solicit input on performance of COR duties from the PCO.

6. Ensure COR completes required training prior to award or prior to their designation as a COR if appointed after contract award.

7. Identifies mission essential services (i.e. Functional Commander/Director only responsibility)

8. Completes training offered by the Quality Assurance Program Coordinator (QAPC)

9. Participates as a member of the MFT.

Procuring Contracting Officer, CFT Program Office (PCO)

1. Advise the MFT on Surveillance Plan development.

2. Requests rework when services are not performed or do not meet contract requirements.

3. Appoint, assess, review, and terminate CORs as required by MP5301.602-2(d).

4. Provides Contract Specific Training as required by MP5301.602-2(d).

5. Track COR training, appointment, and termination through online CORT tool.

6. Terminates the COR Designation in writing, when appropriate, and forwards copies of COR Termination to the

COR, COR Supervisor and QAPC and notifies the Contractor.

7. Reviews the submitted CFT Form 105 (Initial Performance Review Report), collaborates with MFT to develop

Government-proposed actions to resolve any red issues, and adds report to contract file.

8. Ensures past performance inputs are prepared documenting any performance issues.

9. Includes in the contract file documentation identifying nonperformance and actions taken.

10. Maintains suitable records reflecting decisions regarding the acceptability of the requirements as well as actions to correct defects.

11. Assists Program Manager with completing monthly Basic CFT Contract Form 104.

12. Requests re-performance and/or reduction of price of contract when services are not performed or do not meet contract requirements.

13. Determines that the amount withheld constitutes a reasonable estimate of the Contractor's potential liability.

14. Ensures that the withholdings represent an amount commensurate with the reasonable value of such services.

15. Keeps communication lines open with the Contractor regarding performance issues.

16. Participates as a member of the MFT.

Quality Program Analyst, CFT Program Office (QPA)

1. Performs reactive site visits when Government quality surveillance has failed and /or Contractor performance trends have shown repeated noncompliance with contract. Reactive site visits may also occur after third party audits have detected poor Government surveillance of Contractor and/or repeated Contractor noncompliance with contract.

2. Assists MFT in performing the Initial Performance Review. Collaborates with MFT to develop and monitor Government-proposed actions to resolve any red issues.

3. Develops and monitors quality assurance programs in concert with QAPC and QAS-DCMA to include QASP templates, COR and QAR training, and training certificates as required.

4. Functions as the lead authority for the development of the Service Summary, Basic Contract QASP, and CFT Task Order specific QASP template.

5. Provides guidance to site CORs and QARs during QASP development to include content approval.

6. Coordinates QASP reviews with the QAPC and DCMA to include obtaining required signatures.

7. Provides quality assurance surveillance recommendations to site CORs and QARs.

8. Identifies areas that warrant a change in assessment method, frequency, or performance threshold and provides suggestions about the surveillance plan to the PCO.

9. Assists PM with roll-up data analysis derived from Task Orders.

10. Assists Program Manager with completing monthly Basic CFT Contract Form 104.

11. Reviews QASP annually.

12. Participates as a member of the MFT.

Quality Assurance Program Coordinator, Tinker AFB (QAPC)

1. Supports the MFT in the development of contract requirements specifically to ensure requirements are clearly stated and enforceable.

2. Assists with development of the Service Summary, Basic Contract QASP, and CFT Task Order specific QASP template.

3. Participates as a member of the MFT.

Quality Assurance Specialist, DCMA-DAYTON (QAS-DCMA)

1. Provides quality assurance surveillance recommendations to the CFT Program Office.

2. Keeps a current list of QARs assigned to the contract/task order, indicating their areas of responsibilities.

3. Performs proactive site visits to ensure Government quality surveillance of Contractor and when Contractor performance trends indicate contract compliance issues.

4. Performs reactive site visits when Government quality surveillance has failed and /or Contractor performance trends have shown repeated noncompliance with contract. Reactive site visits may also occur after third party audits have detected poor Government surveillance of Contractor and/or repeated/serious Contractor noncompliance with contract. In the event of serious noncompliance, immediate intervention will occur.

5. Maintains suitable records reflecting decisions regarding the acceptability of the requirements as well as actions to correct defects.

6. Develops and monitors quality assurance programs in concert with QAPC and QPA-CFT to include QASP templates, COR and QAR training, and training certificates.

7. Assists MFT in performing the Initial Performance Review. Collaborates with MFT to develop and monitor Government proposed actions to resolve any red issues.

8. Provides quality assurance surveillance recommendations to site CORs and QARs.

9. Identifies areas that warrant a change in assessment method, frequency, or performance threshold and provides suggestions about the surveillance plan to the PCO.

10. Reviews Contractor procedures/documents for satisfactory condition.

11. Participates as a member of the MFT.

Administrative Contracting Officer, DCMA-DAYTON (ACO)

1. Performs contract administration as defined in Federal Acquisition Regulation (FAR) Part 42 and DCMA

Guidebook as needed and as authorized by the PCO.

2. Monitors corrective action requests that pertain to the contract initiated by the site CORs and/or QARs.

3. Initiates and monitors Level III and IV Corrective Action Requests given to the Contractor during the performance of the contract.

4. Notifies the PCO of any potential delays and any Contractor performance that poses risks to the completion and quality of contract.

5. Monitors rework as reported by site CORs and/or QARS when services are not performed or do not meet contract requirements.

6. Participates in Initial Performance Review, leads MFT in development of Government-proposed action plan to resolve any red issues, and monitors plan execution.

7. Includes in the contract file documentation identifying nonperformance and actions taken.

8. Keeps communication lines open with the Contractor regarding performance issues.

9. Participates as a member of the MFT.

Contractor

1. Reviews and acknowledges the QASP for information purposes only; has no editorial authority.

2. Participates as a member of the MFT.

3.3 MFT Performance Management

MFT Purpose The MFT will manage the contract for the life of the contract. This team is a partnership between the Government and the Contractor to ensure the best possible service is provided for the life of the contract.

MFT Goal The goal of the MFT is to give all members a vested interest in maintaining the highest level of quality service to our customers and the ability to propose/initiate improvements. The success of the contract is a combined effort of all MFT members.

MFT Meetings The MFT will manage the contract for the life of the contract. This team is a partnership between the government and the Contractor to ensure the best possible service is provided for the life of the contract. All performance assessment data will be reviewed at these meetings. If performance improvement is necessary, a plan of action will be created.

Disputes Attempts will be made to resolve all disputes arising under this plan using the Alternate Dispute Resolution (ADR) as outlined in FAR 33.214. The objective is mutually agreeable resolutions that are relatively inexpensive and expeditious.

If no resolution can be made under ADR, the PCO shall be notified for a final decision.

Contractor Performance Assessment Reporting System (CPARS) CPARS will be updated at least annually by the CFT Program Office documenting Contractor performance for this specific contract. More frequent updates may be made as required to document a significant improvement or degradation of the level of Contractor performance.

3.4 Initial Performance Review

In accordance with AFI 63-138 Para 6.4, the MFT initial evaluation of Contractor performance will take place within 30 days after the Contractor assumes full performance responsibilities, i.e., after completion of transition/mobilization, to ensure the Contractor has successfully started performance, completed transition, is fully operational, and is within the estimated cost, schedule, and performance parameters of the contract task order. Conduct of the Initial Performance Review may be determined to be government-only, however, appropriate feedback to the Contractor will be provided to generate corrective action plans where necessary.

The CFT PM will develop a schedule that includes the planned date for conducting the Initial Performance Review. The Services Designated Official (SDO) may waive the initial evaluation for Contractors that have continued performance under a successor contract award (i.e. prior incumbent) or for Contractors which have otherwise demonstrated full compliance with contract start-up. Separate initial contract performance is not required when they would duplicate reviews.

Initial Performance Review Criteria The MFT will report the results of the initial performance review to the SDO. The report will include an assessment of schedule, management, technical, staffing and cost performance (i.e. cost performance will be reported only if other than Firm Fixed Price). Negative variations in cost, schedule, staffing, and/or performance will be reported with an assessment of the root causes and corrective action plan.

Schedule The assessment will include a discussion of the Contractor’s adherence to the required delivery schedule, milestones, administrative requirements, and should address the Contractor’s efforts during the assessment period that contributes to or affect the schedule variance, as applicable.

Management/Performance The assessment will include a discussion of the integration and coordination of all activity needed to execute the contract, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals, the Contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts including progress on small business subcontracting goals.

Technical The assessment will include a discussion of the Contractor’s conformance to contract requirements, specifications and standards of good workmanship (i.e., commonly accepted technical, professional, environmental, or safety and health standards), as applicable.

Cost Cost performance will be reported only for other than firm, fixed-price orders. The assessment will include a discussion of the Contractor’s effectiveness in forecasting, managing, and controlling contract cost, as applicable.

Staffing The assessment will include a discussion of Contractor’s performance in selecting, retaining, supporting, and replacing key personnel, as applicable.

Special Interest Items Special interest items are to be included in the Initial Performance Review Report when significant modifications to the contract have been made since contract award.

Assessment Values GREEN: No issues.

YELLOW: Issue(s) but Contractor has an adequate mitigation or corrective action plan in place.

RED: Issue(s) with inadequate or no Contractor’s mitigation or corrective action plan. Any “RED” assessment will include the government proposed actions with respect to the failing Contractor.

4. Reserved

5. Surveillance (Performance Assessment)

Surveillance of the Contractor is performed to ensure that contractual requirements are being met.

The required performance objectives can be found in the Service Summary in the PWS. The Contractor service requirements are summarized into performance objectives that relate directly to the mission essential items. The performance threshold describes the minimum acceptable levels of service for each requirement. It should be noted that the absence of any contract requirement from the Service Summary does not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

5.1 Surveillance Planning (Methods)

There are various surveillance methods used to monitor contract performance and compliance. When selecting the appropriate method, take into consideration task criticality, task complexity, time available, mission requirements, and availability of trained Quality Assurance personnel. PM/PCO/QPA focus should be at the task order level, as corporate level quality audits will be conducted by DCAA or DCMA Dayton.

The following are preferred methods of surveillance and consideration for their use:

Customer Complaint/Observation Any customer observing unacceptable services, either incomplete or not performed, for any performance objectives should immediately contact the PM/PCO/QPA. PM/PCO/QPA personnel will furnish written instructions and/or customer training to each organization receiving the Contractor’s service. The PM/PCO/QPA must evaluate the complaints on a case by case basis and will perform a follow-up inspection to ensure the Contractor response to the customer complaint has effectively resolved the deficiency. If any Government action or lack of action caused the unacceptable performance, the complaint against the Contractor is not valid. The PM/PCO/QPA will document the invalid complaint and keep for their records. If the complaint is not a result of any Government action, the procedures referenced above will be followed.

100% Inspection All deliverables will be inspected 100% for errors and omissions.

Random Inspection This type of surveillance is statistically based and assumes the Government receives acceptable performance by the Contractor if a given percentage or number of scheduled inspections is found to be acceptable. If this method is used, the COR/QAR will need to describe the process for how the random numbers will be pulled (i.e. either manually or computer generated).

Periodic Inspection This type of surveillance is based upon selecting samples for evaluation on other than 100% inspection or on a statistically random basis.

Service Summary PWS Paragraph

Reference Performance Objective Performance Threshold Surveillance Method

PWS Para 4.2.1 Transition: Fully executed Contractor Transition Plan for all Task Orders

In order to meet the minimum standard for transition at the basic contract level, the Contractor must fully execute all transitions within the Contractor specified goals identified in each task order CDRL A007. The metric will be measured on the Contractor’s ability to meet all Contractor specified timelines as reported in each task order CDRL A008 IAW

PWS paragraph 6.7.

CFT PMO will monitor each Task Order transition upon occurrence.

100% Inspection

PWS Para 4.2.2 Firm-Fixed-Price Minimum Team Complement (FFP MTC): Firm-

Fixed-Price (FFP) Minimum Team Complement (MTC) consistently met for all applicable Task Orders

The minimum standard for FFP MTC measured against the basic contract shall be met when the FFP MTCs for all task orders are fully manned on day 1 of task order PoP and when no task order with a FFP MTC discrepancy in any given month has a repeated discrepancy for the same task order in consecutive months.

Measurements of the FFP MTC being met by day 1 of task order PoP will only apply when the award is made 30 calendar days prior to PoP start OR if the task order PWS requires a set required transition time.

COR will monitor each Task Order with an FFP

MTC monthly.

100% inspection

PWS Para 4.2.3 Site Supervision: The Contractor shall staff site supervision at each site IAW each Task Order PWS and basic contract clause H-2

The minimum standard for site supervision measured against the basic contract shall be met when site supervision for all task orders is on-site on day 1 of task order PoP and when no task order has a supervisory absence/vacancy of longer than 30 calendar days.

CFT PMO will monitor Task Order site supervision monthly.

100% inspection

PWS Para 4.3.1 Acceptable Quality Control Plan (QCP) for all Task Orders

In order to meet the minimum standard for submission of QCPs at the basic contract level, the Contractor shall ensure all task order QCPs submitted to the government

Quality Assurance Representative (QAR) are deemed compliant within 30 calendar days after the start of each task order PoP.

CFT PMO will monitor each Task Order QCP submission.

100% Inspection

PWS Para 4.3.2.1

Standard Operating Procedures (SOPs) and Local Operating

Instructions (LOIs): Acceptable Local Operating Instructions

(LOIs) for all Task Orders

In order to meet the minimum standard for submission of LOIs at the basic contract level, the Contractor shall ensure all task order LOIs submitted to the government QAR are deemed compliant

CFT PMO will monitor all LOI submissions not related to aviation.

100% Inspection within 30 calendar days of each task order award.

PWS 4.4.1 Acceptable FOPs/GOPs for all aviation Task Orders

In order to meet the minimum standard for submission of

FOPs/GOPs at the basic contract level, the Contractor shall ensure all task order FOPs/GOPs submitted to the government G/GFR are approved in writing no later than day 1 of the start of each task order PoP.

CFT PMO will monitor all FOPs/GOPs/Aviation LOIs submissions.

100% Inspection

* This services summary is not inclusive of individual Task Order Performance and Schedule metrics (see IAW PWS Para 4.8). The Contractor shall also be measured against the services summary for each individual task order PWS. The government reserves the right to inspect all services required by the contract, basic and task order PWS, to the maximum extent practicable, at all times and places, during the term of the contract IAW the contract inspection clauses.

5.2 Surveillance Standard

The Contractor must correct each discrepancy through re-performance. Recurring discrepancies during the reporting period which bring the performance threshold below the acceptable level will be recorded and reported IAW Task Order QASP/QSP by the site COR/QAR to the ACO/PCO for appropriate action. Additionally, if the same discrepancies occur repeatedly throughout different reporting periods, this will reflect upon the Contractor's CPAR performance rating.

The COR/QAR will annotate the unacceptable performance and notify the ACO/PCO in order to address the problem areas with the Contractor. In those instances where re-performance is not possible, the PCO may deduct payment IAW the inspection of services clause.

5.3 Surveillance of Non-Service Summary Items

The Government reserves the right to inspect and test services required by the contract, to the extent practicable, at all times and places, during the term of the contract IAW the contract inspection clause.

5.4 Surveillance Execution

The PM/PCO/QPA will perform surveillance to ensure Contractor compliance with the appropriate paragraphs of the PWS, other Government requirements, and the Contractor’s own procedures.

5.5 Surveillance Documentation

The PM/PCO/QPA will record the results of the surveillance, noting the date, time, inspector/observer (COR or QAR), serial number or other identifier, inspection item/area (component system), number of observations, observations/deficiencies noted (results), and CAR information (if applicable). If surveillance indicates performance does not meet required quality and safety standards identified in the PWS (Applicable Documents/Directives), the COR or QAR will notify the Contractor and the DCMA ACO/QAS (by means of monthly reports) of the deficiency for correction, thus initiating the Corrective Action Request (CAR) process (see QASP Para 6 for specific CAR procedures).

6. Remedies for Non-Conformance

The government QAR/COR will periodically perform inspections to ensure Contractor compliance with the appropriate paragraphs of the PWS and will record the results of inspections, noting the date and time. If inspections indicate unacceptable performance, the COR/QAR will notify the Contractor of the deficiencies for correction. The Contractor shall be given an appropriate time frame (depending on the discrepancy identified) after notification to correct the unacceptable performance. If deficiencies are not corrected within the required time frame, the COR/QAR should notify the ACO/PCO for action. If the Contractor disagrees with the noted discrepancy and an agreement cannot be reached, the PCO shall be notified for a final decision.

Corrective Action Requests (CARs) The Contractor shall be given a reasonable time after notification to correct the unacceptable performance. The length of time allowed to correct the problem will depend upon the requirement, complexity of the corrective action(s), and the deficiency. The Contractor will notify the COR or QAR if the time allowed for correction is not adequate. The COR shall not consider the corrective action(s) complete until all deficiencies have been corrected and determined by the QAR to be adequate (Government follow up). Contractor non-responsiveness, deficiencies not adequately addressed or corrected after notification of such, or estimated dates of completion that are not acceptable to the COR/QAR will be forwarded to the ACO/PCO for action.

When a contractual nonconformity is noted, corrective action must be taken. Level I and II CARs will be issued to Contractor management at the site by the site COR or QAR.

CARs shall include a description of the contractual nonconformity and a description of the contractual requirement.

Level I CARs are only applicable to minor deficiencies that can be corrected on the spot.

Level II CARs will be issued for repeat Level I CARs, when contractual nonconformities cannot be corrected on the spot, when minor deficiencies are noted that may affect system performance or the Contractor is clearly not performing to the contract requirements. As a minimum, contractual nonconformity associated with Critical Safety Item (CSI) critical characteristics and Safety of Flight (SOF) characteristics shall be issued at this level with a required written corrective action response due date not to exceed 5 calendar days. When Level II CARs are issued, the document must be specific in identifying the exact deficiency and the Contractor personnel with whom the deficiency was discussed. All Level II CARs will require the Contractor to identify the root cause of the deficiency, action taken to correct the specific deficiency, action taken to prevent recurrence, action taken to determine if other products/aircraft are affected by same/similar deficiencies, and the date when the corrective action will be implemented. The QAR will perform a follow-up audit to ensure the corrective action presented by the Contractor has effectively resolved the deficiency.

If a systemic or serious contractual nonconformity is noted, or contractual nonconformities cannot be satisfactorily resolved at the site level, Level III and Level IV CARs may be elevated to the Contractor corporate level ONLY by DCMA-Dayton, who will then coordinate with the PCO. The COR/QAR will forward all documentation to DCMA- Dayton for action. (Note: Repeat contractual nonconformities found within one year for the same single point failure SOF characteristics shall be issued as a Level III CAR.)

A corrective action log will be established and all CARs will be entered. The log should identify, at a minimum, the CAR control number, whether the CAR was Level I or Level II, the date issued, whether the CAR involves SOF/CSI, who the CAR was issued to, summary of the deficiency/non-conformance, and the date the QAR performed verification/follow-up actions. All CARs shall be reported on the CFT Form 104.

7. Performance Management - Data Analysis

All inspection records, observations, monthly reports (CFT Form 104 submissions), CARs and other pertinent data will be reviewed by the PM/PCO/QPA monthly to identify any trends in order to adjust surveillance activities. This does not preclude the necessity of adjusting surveillance due to specific incidents or deficiencies noted at any time. The review should include at a minimum a description of the data analyzed, a description of the conclusions/results, and actions planned/taken. These reviews will be documented and retained in accordance with QASP paragraph 8.

Positive and Negative Incentives In accordance with the results of the PM/PCO/QPA surveillance documentation, areas warranting a change in assessment method, frequency, or performance threshold will be changed in either a positive or negative manner throughout the life of the contract.

8. Communication

Communication with the Customer, CFT Program Office, DCMA, Contractor, and other interested parties will be accomplished via phone, e-mail, and/or other means as required to accomplish proper contractual oversight.

9. Record Retention

At a minimum, records will include letters of delegation (COR and QAR), a current copy of the contract/order and all attachments to include any modifications, the QASP, training, training certificates, a CAR log, all CARs, any correspondence with the Contractor, inspection logs, document review logs, data analysis, documentation of actions taken by the COR/QAR, and any other beneficial communication for proper CFT Contractor surveillance.

Records will be retained in accordance with FAR 4.8, Contracts Files.

10. Reserved

11. Combating Trafficking in Persons

In accordance with DFARS PGI 222.17, the COR shall pursue, as appropriate, the following methods of monitoring the Contractor's performance regarding trafficking in persons such that non-compliances with FAR clause 52.222-50 are brought to the immediate attention of the Contracting Officer:

1. Keep the lines of communication open with the Contractor. Specifically, at the Post-Award conference, remind the Contractor of his contractual responsibilities to notify the government if the Contractor receives notification of any alleged violations to this policy or if actions have been taken against the Contractor employees, Subcontractors or Subcontractor employees pursuant to the clause.

2. When appropriate, encourage Contractor to complete Human Trafficking Awareness Training.

3. Encourage the Contractor to take steps to investigate and eliminate slavery and human trafficking in their supply chains and to publish information for consumer awareness.

4. Periodically access the Department of State's Trafficking in Person (TIP) website for updates and to view the latest reports. http://www.state.gov/g/tip

12. Revisions to the QASP

Revisions are the joint responsibility of the PM, QPA, PCO, QAS-DCMA, and QPA-CFT. The PM and QPA will review the QASP annually and will provide proposed changes to the MFT for review. This document can be changed at any time with support of the PWS and upon review and subsequent approval by the MFT.

http://www.state.gov/g/tip

12.1 QASP Annual Review Documentation

PM Date Annual Review Accomplished: / / Initials:

QPA Date Annual Review Accomplished: / / Initials: