Appx_A_-_Performance_Work_Statement_Portfolio.pdf

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PERFORMANCE WORK STATEMENT

for

C-32A, C-40B, and C-40C

CONTRACTOR LOGISTICS SUPPORT (CLS)

REQUEST FOR PROPOSAL: FA8106-13-R-0002

PREPARATION DATE: 02 October 2014

REVISION NUMBER: 0

PREPARING ORGANIZATION:

AIR FORCE LIFE CYCLE MANAGEMENT CENTER (AFLCMC)

MOBILITY DIRECTORATE (AFLCMC/WL)

COMMERCIAL DERIVATIVE AIRCRAFT DIVISION (AFLCMC/WLV)

PRESIDENTIAL AND SPECIAL AIRLIFT MISSION BRANCH (AFLCMC/WLVV)

TINKER AIR FORCE BASE OK 73145-3303

As of 02 Oct 2014

1.0 DESCRIPTION OF SERVICES/GENERAL INFORMATION 1

1.1. SCOPE

1.1.1. Mission Statement

1.1.2. Mission Essential Designation

1.1.3. Limitation of Authority

1.1.4. Contract Days

1.2. BACKGROUND

1.2.1. Covered Aircraft Background

1.2.2. C-32A Aircraft

1.2.3. C-40B and C-40C Aircraft

1.2.4. Federal Regulations

1.2.5. Government Publications

1.2.6. Federal Aviation Administration Equivalency/Requirements

1.2.7. FAA Documentation and Delivery

1.2.8. Precedence of Requirements

1.2.9. Access and Use of Original Equipment Manufacturer Data

1.3. CONTRACTOR LOGISTICS SUPPORT CONCEPTS

1.3.1. Common Tasks

1.3.2. Contractor Operated and Maintained Base Supply Support

1.3.3. Full CLS Tasks

1.3.4. Aircraft Assignments

1.3.5. Price Revision Due to Reassignment of Aircraft

1.3.6. Deployment and Contingency Operation Support

1.3.7. Item Unique Identifier Requirements

1.4. PROGRAM MANAGEMENT

1.4.1. Program Management Support

1.4.2. Program Management Plan

1.4.3. Integrated Maintenance Plan

1.4.4. Contract Full-Time Equivalent Manpower Reporting Act

1.4.5. Initial Transition and Activation Plan

ii

1.4.6. Site Activation, Transition or Closure Plan

1.4.7. Program Risk Management

1.5. MEETING/TELECONFERENCE REQUIREMENTS

1.5.1. Teleconference Applications

1.5.2. Meeting Agendas, Minutes and Presentation Materials

1.5.3. Teleconferences

1.5.4. Post Award Meeting

1.5.5. Program Management Review

1.5.6. Quarterly Executive Program Review

1.5.7. Site Meetings

1.5.8. Flight Manual Review Conference

1.5.9. Technical Interchange Meeting

1.6. CONTRACTOR PERSONNEL (NON-PERSONAL SERVICES)

1.6.1. General Personnel Requirements

1.6.2. Specific Personnel Requirements

1.6.3. Hours of Performance and Support

1.6.4. Host Base/MAJCOM Exercise Support

1.7. SECURITY REQUIREMENTS

1.7.1. DoD National Industrial Security Program

1.7.2. Contractor Personnel Security Clearances

1.7.3. Operations Security

1.7.4. Public Release of Information

1.7.5. Classified Storage

1.7.6. Communications Security Account Requirements

1.7.7. Communications Security Equipment (Full CLS Sites)

1.7.8. Release of Intelligence Information

1.8. PROGRAM QUALITY ASSURANCE AND SUPPORT

1.8.1. Quality Program Requirements

1.8.2. Deficiency Reports

1.8.3. Foreign Object Damage Prevention/Tool and Equipment Management iii

1.8.4. Commercial Warranty

1.9. ENVIRONMENTAL REQUIREMENTS

1.9.1. Inspections

1.9.2. Remediation

1.10. SAFETY REQUIREMENTS

1.10.1. Personnel Safety

1.10.2. Mishaps, Accidents, and Incidents

1.10.3. Health and Safety on Government Installations

1.11. MISSION CAPABILITY REQUIREMENTS

1.11.1. Standard Mission Capability Terms Used

1.11.2. Minimum Essential List

1.11.3. Mission Capable Status Requirements

1.11.4. Departure Reliability Rate

1.11.5. Non-Reporting Time

1.12. REPORTING SYSTEMS

1.12.1. Maintenance Management Information Systems

1.12.2. Depot Maintenance Possession Reporting (Full CLS)

1.13. STATUS REPORTING

1.13.1. Mission Capability Determination and Daily Reporting

1.14. TECHNICAL SERVICES

1.14.1. Systems Engineering Program

1.14.2. Engineering Drawings and Specifications

1.14.3. Investigations and Analysis

1.14.4. Technical Assistance/Support

1.15. HEALTH MONITORING SUPPORT

1.15.1. Aircraft Condition Monitoring System

1.15.2. Military Flight Operations Quality Assurance Support

1.15.3. Engine and APU Condition Monitoring System Support

1.15.4. Fluid Analysis

1.16. TECHNICAL DATA

iv

1.16.1. Technical Order Precedence

1.16.2. Interim Technical Data

1.16.3. Time Compliance Technical Order and Service Actions

1.16.4. Technical Order Library

1.16.5. Commercial Service Literature

1.16.6. Technical Order Changes

1.17. AIRCRAFT MAINTENANCE

1.17.1. Integrated Maintenance Planning Tool (MPT)

1.17.2. Depot Level Maintenance

1.17.3. External Aircraft Paint

1.17.4. Paint Warranty

1.17.5. Over and Above Tasks

1.17.6. Engine, APU, and Landing Gear Overhaul/Major Maintenance

1.17.7. Modification Support

1.17.8. Extended Operations/Extended Range Operations

1.17.9. Specialized Navigation Capability

1.17.10. Line Maintenance (Full CLS Sites)

1.17.11. Aircraft Maintenance Data Management and Reporting

1.17.12. Contractor Field Team

1.18. PARTS AND MATERIALS

1.18.1. Contractor Operated and Maintained Base Supply

1.18.2. High Value Assets

1.18.3. Landing Gears

1.18.4. Engines and APUs

1.18.5. Government Furnished Material

1.18.6. Inventory Management and Reporting

1.19. MAIN OPERATING BASES GOVERNMENT FACILITIES

1.20. BASE OPERATING SUPPORT

1.21. Training

1.21.1. Training Conference/Course Requirements

v

1.21.2. Training Liaison

1.22. Data Reporting Requirements

1.22.1. Contract Data Requirements List Markings and Submissions

1.22.2. Personal Identification Information

1.22.3. Data Accession List

1.22.4. Monthly Aircraft Status Report

1.22.5. Contract Funds Status Report

1.22.6. Configuration Management and Status Accounting Information (Full CLS and Depot Maintenance)

1.22.7. Maintenance Data Collection

1.22.8. Aircraft Production Schedules

1.23. Travel and Transportation

1.23.1. Travel Costs

1.23.2. Transportation Costs

2.0 SERVICE SUMMARY 59

2.1. SERVICE SUMMARY REQUIREMENTS

2.2. CONTRACTOR PERFORMANCE EVALUATION

3.0 TRANSITION REQUIREMENTS 63

3.1. TRANSITION PHASE-IN

3.1.1. Transition Plan

3.1.2. Transition Phase-in Status Reporting

3.1.3. Transition from Incumbent Contractor

3.1.4. Joint Inventory

3.1.5. Access/Site Visits

3.1.6. Transition Activities

3.1.7. Supply Support

3.1.8. Residual Tasks

3.2. TRANSITION PHASE-OUT

3.2.1. Transition Support

3.2.2. Transition Plan

vi

3.2.3. Joint Inventory

3.2.4. Parts Documentation

3.2.5. Warranty Data

3.2.6. Access/Site Visits

3.2.7. Operations

3.2.8. Material Accountability

3.2.9. Engineering Data

3.2.10. Government Site Visits

3.2.11. Familiarization

3.2.12. Contractor Owned Spare Parts and Support Equipment

3.2.13. Residual Tasks

LIST OF TABLES

1.1 Covered Aircraft 3

1-2 PWS Performance Mission Capability Calculations 25

2-1 Performance Service Summary 58 vii

1.0 DESCRIPTION OF SERVICES/GENERAL INFORMATION

1.1. SCOPE

The purpose of this Performance Work Statement (PWS) is to define the tasks to be accomplished for mission essential CLS for four (4) Boeing 757-200 (designated C-32A), four (4) Boeing 737-700 (designated C-40B) and seven (7) Boeing 737-700 (designated C-40C) Commercial Derivative Aircraft (CDA). This PWS covers the United States (US) Air Force (USAF) C-32A, C-40B and C-40C fleet aircraft, hereafter referred to as “Covered Aircraft”. Unless specifically called out separately, the term C-40 aircraft encompasses both C-40B and C-40C aircraft. CLS includes all support actions required for operating and maintaining the aircraft, aircraft subsystems, and support equipment. Two levels of support are required for this effort; Full CLS and Partial CLS. Additionally, other Boeing 737/757 aircraft operated or managed by the Government may obtain support and services through this contract on a limited over and above (O&A) basis when approved by the Procuring Contracting Officer (PCO) or Administrative Contracting Officer (ACO).

1.1.1. Mission Statement

The mission of the C-32A and C-40B aircraft is to provide safe, secure, and dedicated worldwide transportation for executive level Government officials and Department of Defense (DoD) civilian and military senior leaders. This includes the President of the United States (POTUS), the First Lady (FLOTUS), Vice President, Secretary of Defense (SECDEF), Secretary of State (SECSTATE), Congressional Leaders, other Secretarial and Cabinet leaders, and US Combatant and Component Commanders from all services. The C-40C is used for transportation of FLOTUS, SECDEF, SECSTATE, Office of the Secretary of Defense (OSD), White House Movement Office, foreign dignitaries, senior executive, Congressional and senior military leaders, and their respective staff. These missions are referred to as Very Important Persons (VIP)/Special Airlift Mission (SAM) or VIPSAM airlift. Due to the executive level of passengers and their political and military duties, reliability and appearance play key roles in the success of their mission. Due to their VIPSAM status, these aircraft have been missionized with such items as executive furnishings, unique paint scheme, secure/nonsecure communications, and auxiliary fuel tanks.

1.1.2. Mission Essential Designation

The Contractor shall provide PWS support as mission essential services IAW FAR Title 48, Subpart

237.76 and Defense FAR Supplement (DFARS) clause 252.237-7023, Continuation of Essential Contractor Services, and 252.237-7024, Notice of Continuation of Essential Contract Services. Specific functions required are listed in Attachment 13 to the PWS. The Contractor shall provide their plan for Continuation of Essential Contract Services for these tasks in their Program Management Plan Contract Data Requirements List (CDRL) submission. (CDRL A002)

1.1.3. Limitation of Authority

Only the PCO or the ACO, as delegated by the PCO, are authorized to make changes to the contract per FAR 1.6. No other person other than the PCO/ACO has authority to make any commitments or changes that affect price, quality, quantity, delivery, or other terms and conditions of the contract or in any way direct the Contractor or its subcontractors to operate in conflict with the contract terms and conditions.

If at any time during the performance of the contract, the Contractor receives such direction from a person other than the PCO/ACO to make these changes, the Contractor shall immediately and before taking any action on that change notify the PCO/ACO for formal resolution.

1.1.4. Contract Days

For this contract the Contractor shall use “days” as calendar days unless called out differently.

1.2. BACKGROUND

1.2.1. Covered Aircraft Background

The C-32/C-40 aircraft were originally designed, manufactured, and certified as Federal Aviation Administration (FAA) Transport Category Aircraft. They were missionized for specific Air Force (AF) missions. This moved them from pure FAA Civil Use Aircraft to a hybrid of military and civil certification processes as Military Commercial Derivative Aircraft (MCDA) per FAA Order 8130.2, Air Worthiness Certification of Aircraft and Related Products, and FAA Order 8110.101, Type Certification for Military Commercial Derivative Aircraft. The C-32/C-40 fleets are maintained In Accordance With (IAW) Air Force Policy Directive (AFPD) 21-1, and Air Force Instruction (AFI) 21-101 which require these aircraft to continue to maintain and comply with the applicable military standards (which encompasses applicable civil requirements). These FAA Transport Type Certified aircraft are maintained in a manner consistent with Code of Federal Regulations (CFR) FAA FAR Title 14 using a combination of Government and industry maintenance systems and procedures as described herein.

FAA Type Certification (TC)/Supplemental Type Certificates (STC) requirements are also maintained IAW AFPD 62-6 and AFI 62-601 when modifying these aircraft to maintain safety, airworthiness, and configuration control.

1.2.2. C-32A Aircraft

The C-32A is a Boeing 757-200 aircraft and the fleet consists of four (4) aircraft powered by twin Pratt & Whitney (P&W) 2040 engines. They are assigned to the Air Mobility Command (AMC) and are located at Joint Base (JB) Andrews MD. Flying hours for these aircraft are variable and a tiered approach based upon flying hour bands for support shall be used.

1.2.3. C-40B and C-40C Aircraft

The C-40B and C-40C are Boeing 737-700 Increased Gross Weight (IGW) aircraft and consists of four

(4) C-40Bs and seven (7) C-40Cs powered by twin General Electric (GE) CFM 56-7B27 turbofan engines. There are two (2) C-40Bs located at JB Andrews MD assigned to AMC, one (1) C-40B located at Ramstein Air Base (AB) GE assigned to USAF in Europe (USAFE) Command, and one (1) C-40B located at JB Pearl Harbor - Hickam AFB HI (hereafter Hickam Field) assigned to the Pacific Air Forces (PACAF) Command. There are three (3) C-40Cs located at JB Andrews MD and assigned to the Air National Guard (ANG). There are four (4) C-40Cs located at Scott AFB IL and assigned to the Air Force Reserve Command (AFRC). One each C-40B aircraft located at Hickam Field HI and at Ramstein AB GE are supported by Full CLS. Flying hours for these aircraft are variable and a tiered approach based upon flying hour bands for support shall be used. For the purposes of this PWS, the C-40B and C-40C are considered unique model aircraft. See Table 1 for the Covered Aircraft, base of assignment, responsible Major Command (MAJCOM), and level of support category.

Covered Aircraft Tail Number

Main Operating Base (MOB) Location Command

CLS Service

Mil Civ Full Partial

C-32A 757-200 98-0001 Joint Base Andrews MD AMC X

C-32A 757-200 98-0002 Joint Base Andrews MD AMC X

C-32A 757-200 99-0003 Joint Base Andrews MD AMC X

C-32A 757-200 99-0004 Joint Base Andrews MD AMC X

C-40B 737-700 01-0040 Joint Base Andrews MD AMC X

C-40B 737-700 01-0041 Joint Base Andrews MD AMC X

C-40B 737-700 01-0015 Hickam Field HI PACAF X

C-40B 737-700 02-0042 Ramstein Air Base Germany USAFE X

C-40C 737-700 05-0730 Scott Air Force Base IL AFRC X

C-40C 737-700 05-0932 Scott Air Force Base IL AFRC X

C-40C 737-700 05-4613 Scott Air Force Base IL AFRC X

C-40C 737-700 09-0540 Scott Air Force Base IL AFRC X

C-40C 737-700 02-0201 Joint Base Andrews MD ANG X

C-40C 737-700 02-0202 Joint Base Andrews MD ANG X

C-40C 737-700 02-0203 Joint Base Andrews MD ANG X

Table 1-1 Covered Aircraft

1.2.4. Federal Regulations

Both Federal Aviation Regulations (FAR) and Federal Acquisition Regulations (FAR) are contained within the CFR. For clarity, when referencing Federal Aviation Regulations, the reference will be FAA FAR Title 14, and when referencing Federal Acquisition Regulations, the reference will simply be FAR.

1.2.5. Government Publications

Where AF publications are called out, they include applicable AF command and base supplements whether individually referenced or not. AMC, as the lead command for Covered Aircraft in this PWS, issues supplements which may apply to all fleet aircraft regardless of ownership/ assignment.

Application is detailed in the introduction of each publication.

1.2.5.1. AF Publications Website

Most AF publications and forms may be accessed through the AF Publishing website:

http://www.e-publishing.af.mil/ http://www.e-publishing.af.mil/

1.2.5.2. DoD Publications Websites

DoD Issuances (Directives (DoDD), Instructions (DoDI), Publications/Manuals (DoDM), etc.) are available through the Defense Technical Information Center (DTIC) website:

http://www.dtic.mil/whs/directives/

DoD Forms available through:

http://www.dtic.mil/whs/directives/infomgt/forms/

1.2.5.3. Federal Aviation Administration Publications

FAA publications and forms are available through the FAA website:

http://www.faa.gov/

1.2.6. Federal Aviation Administration Equivalency/Requirements The Contractor shall provide worldwide support under this contract. The Contractor shall maintain the Covered Aircraft’s FAA TC compliance and apply civil airworthiness standards as identified herein this PWS using USAF maintenance systems and procedures IAW AFI 21-101. The Contractor is not required to hold a 14 CFR Part 121 certificate, but requirements herein leverage 14 CFR Part 121 standards to the maximum extent possible in order to obtain an equivalent level of maintenance and safety as 14 CFR Part 121 operators. The Contractor shall ensure any requirement that exceeds maintenance capabilities at the MOB shall be accomplished by a Contract Field Team (CFT) or a facility certificated under 14 CFR Part 145 for 737-700IGW/757-200 aircraft unless approved in advance by the PCO. The Contractor shall maintain the Covered Aircraft IAW AFI 21-101 and this PWS. For the purpose of FAA compliance, the Air Force is the airworthiness regulatory authority, the flight operational regulatory authority, and the operating agency (or operator); however, the USAF does have policy and procedural agreements with the FAA such as for airspace operations, modification certification (i.e. FAA STC approval), airman maintenance, etc.

1.2.7. FAA Documentation and Delivery

Distribution of documents and reports to the FAA are not called out individually by Contract Data Requirement Lists (CDRLs) as the requirement for these are normally per FAA requirements. The Contractor shall be responsible for distribution of all FAA documentation, reports, forms, certifications, etc., to include courtesy distribution called out in the PWS without respect to whether identified on a CDRL unless specific directions are provided.

1.2.8. Precedence of Requirements

Where AF, Original Equipment Manufacturer (OEM), FAA, and/or Contractor’s procedures/processes differ, the following precedence shall apply:

Specific C-32A/C-40B/C Aircraft technical orders and technical manuals This PWS The more stringent of the AF regulations, general technical orders, OEM guidance, or FAA requirement http://www.dtic.mil/whs/directives/ http://www.faa.gov/

For conflicts that the Contractor believes drive unnecessary costs; impact airworthiness or safety; or otherwise results or may result in adverse impact, the Contractor shall contact System Program Office (SPO) through the PCO, in advance, for clarification or supplemental instructions.

1.2.9. Access and Use of Original Equipment Manufacturer Data The Contractor shall obtain and maintain OEM Proprietary Data license agreement(s) for the access and use of OEM proprietary data necessary to execute this PWS. The use and access of data shall include sharing with AF maintenance technicians, flying crew chiefs, and flight crews for operation and sustainment of the covered aircraft. These agreements may be fee bearing. The Contractor shall ensure that any subcontractors have required access and license for OEM data to support their activities under this PWS. Proof of such agreements shall be provided to the Government upon request by the PCO.

The following is a partial list of significant OEMs whose data will likely be required in the sustainment of covered aircraft:

a. The Boeing Company (and subsidiaries)

b. Pratt and Whitney Engines

c. General Electric Engines

d. CFM Engines

e. Honeywell

f. Northrup

g. L3 Communications

h. Greenpoint Technologies

1.3. CONTRACTOR LOGISTICS SUPPORT CONCEPTS

CLS includes organizational and depot level maintenance, technical assistance, data, Contractor Operated and Maintained Base Supply (COMBS), operation of a 24 hour Fleet Support Center (FSC), modification design, and installation support. The Contractor shall provide all support required to fulfill this requirement, including but not limited to labor, materials, tools, equipment, parts, and transportation. CLS coverage differs between aircraft assigned to specific MOBs. Two levels of CLS support are required - Full and Partial. However, common tasks are associated with both concepts. The Contractor shall provide Partial CLS as defined within this PWS at JB Andrews MD and Scott AFB IL.

The Contractor shall provide Full CLS as defined within this PWS at Hickam Field HI and Ramstein AB

GE.

1.3.1. Common Tasks

For both Full and Partial CLS support, the Contractor support shall include:

Program Management Fleet Logistics Support Management of all Government owned spares and support equipment Operation of a COMBS Operations of a 24 hour FSC Provide Field Service Representative (FSR) services at Partial CLS Sites Depot maintenance

Technical Services Contract Field Team (CFT) support Field and depot technical assistance Aircraft modifications Repair/overhaul of all reparable parts and spares at FAA certified repair stations (as applicable) Provide Peculiar Support Equipment (PSE) Aircraft paint Aircraft Engine, Auxiliary Power Unit (APU) and landing gear spares, repairs, overhaul and restoration

1.3.2. Contractor Operated and Maintained Base Supply Support COMBS supply support shall include, but not be limited to, actions to identify, procure, stock, store and issue common and peculiar spare parts, components, consumables and bench stock for the aircraft, aircraft systems, engines/APUs and test/support equipment. The Contractor’s inventory and support strategy shall be of sufficient range and quantity to meet the performance measurements defined in this PWS and to support the worldwide nature of the VIP/SAM mission.

1.3.2.1. COMBS Price per Flying Hour (PPFH) Coverage

The COMBS is funded by a flying hour program consisting of three tiers (Low, Medium, and High) of fleet flying hours. Each model aircraft has separate CLINS that are based upon quarterly allocation.

The COMBS PPFH rate shall cover all Contractor’s manning and operation of the COMBS and FSC. It shall include, but is not limited to, all repair parts and consumables; repair, overhaul, replacement of unserviceable assets; certification of Line Replaceable Units (LRUs) and components; calibration (except that provided by the Government Precision Measurement Equipment Laboratory (PMEL)) of Test, Measurement, and Diagnostic Equipment (TMDE); and contractor furnished tools, support and test equipment. It does not include off-aircraft depot overhaul and repair of High Value Assets (HVA) listed in para 1.18.2. These are covered by separate CLINS.

1.3.3. Full CLS Tasks

For Hickam Field HI and Ramstein AB GE, the Contractor shall provide Full CLS support. In addition to the Common Tasks, Full CLS support shall include all aircraft organizational (Line) scheduled and unscheduled maintenance (including, but not limited to materials; inspections; repairs; launch and recovery of aircraft; Time Compliance Technical Order (TCTO)/Service Action (SA) compliance; and aircraft and maintenance reporting).

1.3.4. Aircraft Assignments

The Government reserves the right to rotate, exchange, or reassign individual aircraft between locations/commands. If model changes occur or if new permanent locations are assigned, the Government will issue a request for proposal (RFP) for a transition plan and proposal to identify contract impacts.

1.3.5. Price Revision Due to Reassignment of Aircraft

When site support Contract Line Item Number (CLIN) pricing requires adjustment due to reassignment of aircraft the Contractor shall enter into negotiations, if necessary, to determine the impact of increasing or decreasing aircraft quantities on contract coverage, including prices. For this action, the proposed price adjustment per aircraft shall be added/subtracted from the affected site's unit price to arrive at the equitably adjusted new unit price as a result of aircraft reassignments of more than three (3) months in duration. Price adjustments, as described above shall be incorporated by a bilateral modification or delivery order to the contract for all periods of performance after the aircraft reassignment and subsequent pricing change. The contract modification shall update the number of aircraft at the affected site(s) after changes have been performed. Price adjustments shall not apply for a single aircraft that is formally reassigned/ added/ deleted for less than three (3) months in duration. Adjustments shall only be made for sites where the reassignment is for one (1) or more aircraft for over three months in duration or for two or more aircraft for over 45 days. For this contract the Contractor shall use “days” as calendar days unless called out differently.

1.3.6. Deployment and Contingency Operation Support

The Contractor shall within 21 days of notifications by the PCO, be capable of providing deployment and contingency operation support for all or tailored PWS capabilities as separately negotiated by the PCO. This may include operations within a hostile fire area. The Contractor shall be capable of providing COMBS operations and support, required Common and Peculiar Support Equipment, FSR and FAA certified Airframe and Powerplant (A&P) mechanics. The Air Force will provide unique mission training and equipment for such items as Buddy Care, personal protective equipment (Mission Oriented Protective Posture (MOPP) gear), and any other training and equipment designated by the supported Combatant Commander. Arming of Contractor personnel is not anticipated to be required or allowed.

1.3.7. Item Unique Identifier Requirements

The Contractor shall not remove or alter Item Unique Identifier (IUID) plates installed on any Covered Aircraft without program office direction. For any item obtained through the DoD supply system, the Contractor shall comply with IUID markings and reporting policies in Military Standard (MIL-STD 129R, Military Marking for Shipment and Storage, and AFI 23-101, AF Materiel Management.

1.4. PROGRAM MANAGEMENT

1.4.1. Program Management Support

The Contractor shall provide Program Management support to meet the performance requirements of the PWS. The Contractor shall establish and maintain a risk management program for the purpose of early identification of program risks and mitigation of risk so contract performance is not impacted. The Contractor shall be responsible for work requirements and work in progress at the start of full contract performance with the exception of any work in progress at a depot facility. Accountability in this case shall transfer from the current provider to the Contractor after delivery from Return to Service (RTS).

1.4.1.1. Program Management

The Contractor shall designate a single point of contact responsible for the overall management and performance of the PWS. The Contractor designee shall be responsible for all contractual and operational requirements of the contract. The Contractor shall provide the name and contact information of the designee to the PCO within ten working days of contract award by contracts letter. Any change to this Point of Contact (POC) shall be submitted within five business days.

1.4.1.2. Key Contact List

The Contractor shall provide names and contact information for key personnel at each performance site and for the overall contract to the PCO and the applicable Contracting Officer Representative (COR) for each site within 15 days after contract award and provide updates within three business days if changes are made. Contact information shall include provisions for 24 hour contact. (CDRL A001)

1.4.2. Program Management Plan

The Contractor shall establish a management system and develop, maintain, and deliver a Program Management Plan (PMP) within 30 days after contract award that executes the C-32A and the C-40B/C CLS program per this PWS. The Plan shall address personnel, material management, quality, hazardous waste, Operations Security (OPSEC), Foreign Object Damage (FOD) Control, Tool Control, safety, emergency/crisis management and notification, maintenance management, COMBS operation and management, contract reporting, Aircraft on the Ground (AOG) response, and security as a minimum.

The plan shall address continuation of mission essential services at MOBs per DFARS237.76 and clauses 252.237-7023 and 252.237-7024. (CDRL A002)

1.4.2.1. Material Management Plan

The Contractor shall accomplish material management planning to include, but not limited to, forecasting, purchasing, leasing, provisioning, establishing stock levels, packing, handling, shipping, transportation, requisitioning, expediting deliveries and providing/maintaining mission support kits.

This plan shall address repairs, compliance with FAA regulations/processes on parts and repairs, and control and inventory of Government property. The Contractor shall submit a Material Management Plan as part of the PMP.

1.4.2.1.1. The Contractor shall develop and maintain a Counterfeit Parts Protection Plan as part of their Material Management Plan. If Counterfeit or Suspected Unapproved Parts are identified, reporting to the FAA per Air Circular 21-29C, Detecting and Reporting Suspected Unapproved Parts, using FAA Form 8120.11 shall be accomplished after notification to the PCO by contracts letter with the FAA Form

8120.11 attached.

1.4.2.2. Subcontracting Plan

As part of the PMP or as a separate plan, the Contractor shall submit a subcontracting plan for the program to demonstrate and measure effective control and management of subcontractors. The plan shall include how PWS requirements are flowed down to the subcontractors to ensure consistent and compliant performance, quality, and security. The Plan shall address plans, processes, and procedures to ensure that Small Business subcontracting meets or exceeds contract requirements. The Contractor shall submit their Small Business Subcontractor Report. (CDRL A002, A044)

1.4.3. Integrated Maintenance Plan

The Contractor shall schedule and manage all aircraft maintenance (short and long term) planning for Full CLS aircraft and all depot visits for both Full and Partial CLS aircraft to maximize aircraft availability. The Contractor shall submit an Integrated Maintenance Plan which contains a seven-year depot maintenance schedule based upon the Government provided actual and planned flying schedule and maintenance requirements. These schedules shall include, but not be limited to, heavy maintenance, modification or modification/replacements, landing gear replacement/ overhaul, and engine/APU depot visits. These reports shall be made available as historical data throughout the life of this contract and shall always contain seven years’ worth of future depot schedules. The plan shall include an Engine and

APU removal, rotation and installation schedule and drivers (time, cycles, operating hours, etc.) to meet scheduled maintenance requirements. This schedule shall also forecast engine and APU changes to exchange spare engines and APUs. (CDRL A003)

1.4.4. Contract Full-Time Equivalent Manpower Reporting Act

To comply with the Contractor Manpower Reporting Act (CMRA), the Contractor shall report ALL Contractor labor hours (including subcontractor labor hours if not reported directly by subcontractor) required for performance of services provided under this contract. The Contractor shall report through the on-line reporting site http://www.ecmra.mil.

1.4.4.1. Reporting Inputs

CMRA reports shall be for the labor executed during the period of performance during each Government fiscal year (FY) which runs October 1 through September 30. While inputs may be reported any time during the FY, the annual data shall be reported no later than (NLT) October 31 of each calendar year. Contractor may direct questions to the on-line CMRA help desk.

1.4.5. Initial Transition and Activation Plan

The Contractor shall provide a plan with an integrated schedule to address initial site activation and transition with the incumbent contractor. This plan and the actions to meet this plan shall be updated as significant changes occur or as directed by the SPO PM. (CDRL A004)

1.4.6. Site Activation, Transition or Closure Plan

The Contractor shall provide a plan to address new site activation, transition, or closure when directed by the PCO within 90 days from notification of planned activation, to be negotiated at time of occurrence. (CDRL A005)

1.4.7. Program Risk Management

The Contractor shall maintain an active Risk management Program per para. 1.4.1. The Contractor’s Risk Management Program shall support the Risk Management Guide for DoD Acquisition, Version 1, Aug 2006 and AFI 90-802, Risk Management, as applicable. The Contractor shall report and track any UNMITIGATED program risk rated HIGH and any MITIGATED risk rated MODERATE or HIGH per Risk Management Guide for DoD Acquisition, Version 1, Aug 2006, and AFI 90-802, Risk Management, as applicable. (CDRL A041)

1.5. MEETING/TELECONFERENCE REQUIREMENTS

The Contractor shall support required meetings and teleconferences to discuss program status, review requirements compliance, and resolve open issues.

1.5.1. Teleconference Applications

Due to internet security restrictions, many commercial teleconference services are “blocked” from full use by Government IT policies and processes. The Contractor shall support and utilize the DoD/AF approved applications for joint teleconferences, if requested. The current approved application is Defense Connect Online (DCO): https://www.dco.dod.mil/

1.5.2. Meeting Agendas, Minutes and Presentation Materials

http://www.ecmra.mil/ https://www.dco.dod.mil/

The Contractor shall host, support, and participate, as required or directed, in recurring and non-recurring meetings in support of this PWS and the SPO’s management and sustainment of the Covered Aircraft. The Contractor shall develop agendas and minutes for all Contractor hosted meetings.

The Government Meeting POC may waive the requirement for agendas, minutes, and/or presentation materials. The following encompass some of the recurring meetings the Contractor shall support. The SPO/PCO/COR will notify the Contractor for emerging or ad hoc meetings that require their attendance, support and/or hosting. (CDRL A006, A007, A008)

1.5.3. Teleconferences

The Contractor shall host recurring and non-recurring teleconferences at the request of the SPO/PCO.

Meetings may include external agencies and other contractors supporting the weapon system. The Contractor shall track and report all Action Items generated as a result of these meeting. Recurring teleconferences include, but are not limited to, the following:

1.5.3.1. CLS Contract Weekly Status Telecom

The Contractor shall host and participate in a weekly teleconference to discuss program status and issues with the program office. Specific information to be discussed in these meetings will be up to the discretion of the SPO. (CDRL A008)

1.5.3.2. Contract Funds Status Report (CFSR) Review

The Contractor shall support a monthly CFSR teleconference to review the CFSR. (CDRL A009)

1.5.3.3. Engineering Status Review

The Contractor shall participate in a teleconference with SPO and other contractors as required to discuss and resolve engineering issues and status.

1.5.3.4. AF Technical Order (AFTO) Form 103 Review Telecoms

The Contractor shall host and support an AFTO Form 103 Review nominally 120 and 60 days prior to a scheduled depot input to review and validate requirements. The Contractor shall coordinate specific dates with the SPO. (CDRL A006, A007, A008)

1.5.3.5. Depot Input Pre-Induction Telecoms

The Contractor shall host and support a Depot Input Pre-Induction review 30 days prior to depot input to review requirements and assess readiness. ((CDRL A006, A007, A008)

1.5.3.6. Test Readiness Review (TRR) Telecoms

The Contractor shall support telecoms to determine readiness for Government modification tests, prototype/validation tests, and new/revised maintenance operations checks/tests, FAA certification testing, FAA test flights, USAF check flights: Functional Check Flight (FCF), Operational Check Flight (OCF), and Acceptance Check Flight (ACF). (CDRL A010)

1.5.3.7. Maintenance Working Group (MWG)

The Contractor shall support Government MWG meetings, as requested.

1.5.4. Post Award Meeting

The Contractor shall conduct and host a Post Award meeting in the Oklahoma City OK area within 30 days after Contract Award. The purpose of the meeting is for the Contractor to review with and demonstrate to the Government their management procedures, provide progress assessments, review of technical and other specialty area status, and to establish schedule dates for near term critical meetings/actions. (CDRL A006, A007, A008)

1.5.5. Program Management Review

The Contractor shall conduct and host an annual Program Management Review (PMR) and associated meetings/ working groups at a facility in or near Oklahoma City, OK, unless an alternate location is otherwise authorized by the PCO. The Contractor shall develop agendas and charts, inclusive of but not limited to, discussions pertaining to review of program status, parts obsolescence issues and remedies, future year planning, current modification efforts and current maintenance issues. The Contractor shall ensure hard copy presentation materials are provided to PMR/meeting attendees. The Contractor shall be responsible to pay for PMR facilities, internet/computer services provided such as any person(s)/equipment required to take minutes and compact disks/paper copies of minutes and presentations. This includes travel and per diem and all associated costs for Contractor representative and all associated costs. DoD Ethics Regulations for meals, entertainment, handouts, gratuities, etc.

shall be complied with. (CDRL A006, A007, A008)

1.5.5.1. The Contractor shall support and participate in annual and ad hoc C-32A, C-40B and C-40C System Safety Group/System Safety Working Group (SSG/SSWG) meetings, The Contractor shall also support risk assessments, as required. The annual meetings are normally held in conjunction with the PMR.

1.5.5.2. The Contractor shall support and participate in Aircraft Information Working Group (AIWG) Meetings, as requested. These are normally held in conjunction with the PMR.

1.5.5.3. The Contractor shall support and participate in Maintenance Manual Review Conference, as requested. These are normally held in conjunction with the PMR.

1.5.6. Quarterly Executive Program Review

The Contractor shall host and participate in a Quarterly Executive Program Review to discuss program performance, status, and issues. This meeting shall be held in or near Oklahoma City, OK, unless otherwise authorized by the PCO. The chart package shall be developed jointly with the Government Program Team, but shall include cost, schedule, performance, risk, and issues associated with the contract. The Contractor shall track and report all Action Items generated as a result of the meeting.

(CDRL A006, A007, A008)

1.5.7. Site Meetings

The Contractor shall support recurring and non-recurring meetings between site CORs, supported unit leadership to share information and coordinate support requirements. This includes, but is not limited to, daily stand-ups, weekly scheduling meeting, base agency coordination meetings, and informal discussions. The meetings are not authorized to change contract requirements without direction and approval from the PCO. (CDRL A006, A007, A008)

1.5.8. Flight Manual Review Conference

The Contractor shall support annual and ad hoc Flight Manual Review Conferences (FMRC) to discuss changes to the Flight Crew Operations Manual (FCOM) & Quick Reference Handbook (QRH); the Cabin Crew Manual (CCM) & QRH; the Communications Systems Operator (CSO)/ Data Systems Operator (DSO) Manual & QRH; and the USAF created Flight Operations Manual (FOM).

1.5.9. Technical Interchange Meeting

The Contractor shall host/participate in Government Technical Interchange Meetings (TIMs), as requested. (CDRL A006, A007, A008)

1.6. CONTRACTOR PERSONNEL (NON-PERSONAL SERVICES)

1.6.1. General Personnel Requirements

The Contractor shall be responsible for the selection, hiring, assignment of duties, reassignment of duties, transfer, certification, qualification, supervision, management, control, and termination of Contractor employees in performance of this PWS. The Contractor shall ensure employees and any subcontractor/vendor comply with any FAA or specialty licensing, qualification, certification required to execute this contract.

1.6.1.1. The Contractor shall be responsible for training of their personnel. Certain exceptions for Government unique activities and systems are detailed within this PWS. Unless otherwise specifically identified as a Government provided service/activity, the Contractor shall be responsible for monitoring, scheduling, documenting, and all associated costs for the training, qualification, and/or certification of their employees. Training time and participation shall not relieve the Contractor from other PWS performance requirements or coverage.

1.6.1.2. The Contractor shall ensure all employees/subcontractors have appropriate Government issued Contractor Identification Badge. Additionally, if the Contractor’s employee requires access to Government networks/applications, the Contractor shall request a Common Access Card (CAC) for the employee IAW base procedures.

1.6.1.3. The Contractor shall ensure all Contractor employees wear appropriate attire depending on particular job assignment and be easily recognized as Contractor employees.

1.6.1.4. The Contractor shall ensure Contractor employees who are required to communicate with Government personnel have the ability to clearly read, write, and speak English. All program documentation shall be done in English.

1.6.1.5. The Contractor and Contractor employees shall identify themselves as contractors when communicating with the Government and shall not represent themselves as or provide direction as if they were a Government representative.

1.6.1.6. The Contractor shall obtain Technical Expert Status Accreditation (TESA) for non-local employees performing work on Ramstein AB GE.

1.6.2. Specific Personnel Requirements

1.6.2.1. Program Manager

The Contractor shall provide a Program Manager (PM) to be the primary point of contact between the Government and the Contractor. This individual shall provide support during normal business hours and shall be available for 24 hour contact as required by the Government. The Contractor shall ensure the PM has a minimum of 10 years aircraft maintenance management, aircraft program or project management experience. Within the last 10 years, at least 5 of those years shall have been directly managing aircraft maintenance operations.

1.6.2.2. Site Managers

The Contractor shall provide a single point of contact at each unit to represent the Contractor in management and execution of the PWS and provide liaison support to the local unit.

1.6.2.3. Field Service Representatives (FSR)

The Contractor shall provide on-site FSRs at each home station site for Partial CLS Covered Aircraft to provide accurate and timely technical assistance (informally/formally or oral/written, as appropriate) and to identify significant technical issues/concerns to the SPO/COR/PCO. The FSR shall provide accurate and timely liaison technical and other support/assistance where FSR has capability to obtain guidance and information from the SPO, OEMs, COMBS, FAA, airlines, depot facility personnel, subject matter experts, etc. For Full CLS sites, while no dedicated FSR is required, coverage for those type duties shall be performed by the Contractor’s on-site personnel. It is anticipated that the AF will provide a Technical Representative(s) for in-depth support to unique AF Communication Systems. FSR support for the Mission Communication System (MCS) is not required beyond interface with aircraft systems and general maintenance actions.

1.6.2.3.1. FSR Experience - The FSRs shall have:

1.6.2.3.1.1. Current FAA certification as an Airframe and Powerplant (A&P) Mechanic

1.6.2.3.1.2. Thorough knowledge, expertise, and experience to expediently assess requests/problems, determine appropriate resolution, and provide accurate and timely assistance (informally and formally as appropriate) where scope entails all aspects relevant to aircraft maintenance including, but not limited to: technical knowledge of entire aircraft (including airframe, landing gear, engine, APU, and all systems (avionics, aircrew communication, hydraulics, etc.), repair/corrective action methods, flight/operational aspects, part/supply operations, etc.

1.6.2.3.1.3. A minimum of ten years recent aerospace experience as FAA certified A&P mechanic.

Five of the ten years shall be to the specific commercial model of the covered aircraft.

1.6.2.4. Technical Data Availability

The Contractor shall obtain and/or have access to all pertinent technical data relevant to Covered Aircraft and Covered Aircraft systems as needed for the Contractor to provide technical assistance.

1.6.2.5. Relationships with other Technical Representatives

The AF may provide other contract technical representatives to Covered Aircraft systems at their discretion. The Contractor shall cooperate with and support activities involving these other Technical Representatives to include, but not limited to, trouble/fault analysis, liaison support, and integration/interface with aircraft systems.

1.6.2.6. Fleet Support Center

The Contractor shall provide a 24 hour FSC to support daily and emerging requirements for PWS activities. The purpose of the FSC is to act as a 24 hour, 7 day a week call center for supported units and covered aircraft to initiate Contractor support when off-station or to assist in recall of local Contractor personnel, if required. The FSC provides support to all covered aircraft and supported units/MOBs. The Contractor shall provide FSC personnel who can provide enroute support to include technical assistance with parts identification, ordering and shipping; coordinate urgent or emergency technical and logistics support from Contractor; recall/telephone bridge of Contractor personnel to the off-station crew and/or the Program office. The Contractor shall provide both a commercial toll-free telephone contact number as well as a direct phone number for over-seas calls. The Contractor shall provide a contact sheet and instructions to supported units. (CDRL A001)

1.6.2.7. Full CLS Line Maintenance Personnel

At Hickam Field and Ramstein AB. the Contractor shall provide Line Maintenance Personnel with a valid A&P license. At least 75% of the line maintainers at the site shall each have a minimum five (5) years previous 737 aircraft maintenance experience. The Contractor shall provide a mix of both A&P licensed mechanics and FAA licensed inspectors to maintain FAA standard practices. These personnel shall have at least a SECRET clearance.

1.6.2.8. Contractor Operated and Maintained Base Supply Personnel The Contractor shall provide personnel to operate, sustain, and maintain the COMBS. The personnel shall have a working knowledge of FAA and AF supply processes and procedures. The COMBS personnel shall be able to assist maintenance personnel with identification of repair and replacement parts per approved tech data and Contractor’s FAR Title 14 Part 121 (or equivalent) processes and procedures. COMBS personnel shall have required clearances to operate within the base controlled area and handle, store, and issue classified Line Replaceable Units (LRUs)/ equipment.

1.6.3. Hours of Performance and Support

1.6.3.1. Program Management

The Contractor shall provide routine program management services Monday – Friday during Contractor’s normal business hours. The Contractor shall support meetings, telecoms, video teleconferencing outside these normal business hours as required providing worldwide services, and supporting Government standard duty hours.

1.6.3.2. Fleet Support Center

The Contractor shall provide 24 hour, 7-day a week, including holidays, in-place support from the Fleet Support Center. For purposes of base shutdowns, the FSC and the Contractor manning for such is considered mission essential.

1.6.3.3. On-site Contractor Operated and Maintained Base Supply (COMBS)

The COMBS for all Covered Aircraft sites shall be operated to provide services to the respective user activity on a sixteen (16) hour, five (5) days a week basis for Partial CLS sites and 8 (hour), five day a week for Full CLS sites. The Contractor shall also provide non-core support for mission departures, mission returns, maintenance operations, and as specified within the PWS. As a minimum, the

Contractor shall provide coverage for the on-site storerooms and during the core hours of 0700 through 2300 from Monday through Friday for Partial CLS sites and 0700-1600 for Full CLS sites. The Contractor shall provide COMBS support on a 24 hour, 7 days per week on-call basis, as requested/required with a recall response time not to exceed 2 hours. The Contractor shall also support ANG and AFRC drill weekends with the single 0700-1600 shift per day coverage, if requested by the local unit. During Government holidays and on Base Closure days, unless a mission, maintenance support, lateral support to Covered Aircraft or if other operational or maintenance support is required, the facility will be closed, but subject to recall. During periods of inactivity at a specific site, the Contractor may request reduced coverage through the PCO.

1.6.3.4. Line Maintenance (Full CLS Sites)

The Contractor shall provide Line Maintenance and equivalent FSR coverage for Covered Aircraft at both JB Hickam and Ramstein AB on a primary one-shift coverage basis (0700-1600, five (5) days a week) from Monday through Friday. Work schedule will be coordinated with the local COR to cover mission requirements. The Contractor shall also provide non-core support for aircraft generation, mission departures, mission returns and as specified within the PWS. Coverage during Government holidays shall be on an on-call basis or to launch/recover mission aircraft. The Contractor shall obtain COR/PCO coordination to work outside normal duty hours. During periods of inactivity, the Contractor may request reduced coverage through the PCO. The Contractor shall be able to provide line maintainers qualified to fly on Government aircraft to assist troubleshooting or if directed by the PCO as means of transportation. If required, Contractor personnel may be granted Mission Essential Ground Personnel (MEGP) status for the purpose of utilizing military air transportation or to assist in trouble analysis.

1.6.3.5. Field Service Representative (Partial CLS)

The Contractor shall provide FSR coverage Covered Aircraft at each Partial CLS site on a two-shift coverage basis (sixteen (16) hour, five (5) days a week) of 0700 through 2300 from Monday through Friday.