FOS_PWS_24_Feb_12.pdf

PERFORMANCE WORK STATEMENT

Interim Contractor Support and Training for the

Modernization of the

Air Force Navigational Aid Systems Family of Systems

21 Feb 2012

Prepared by:

OC-ALC/GKAAA

Tinker AFB, OK 73145

DRAFT

PWS for ICS& Training of the AF NAVAIDS FOS Modernization

21 Feb 2012 2

1. Description of Services

This Performance Work Statement (PWS) defines the effort required to provide Interim Contractor Support (ICS) and Training for the sustainment of the modernized Navigational Aid Systems (NAVAIDS) Family Of Systems (FOS) which includes the modernized Very High Frequency Omni-Directional Range (VOR), Fixed Tactical Air Navigation (TACAN) and Fixed Very High Frequency Omni-Directional Tactical Air Navigation (VORTAC). Through a comprehensive logistics support plan, the Contractor is to establish and implement an ICS and Training program. The Contractor shall provide all qualified personnel, materials, management, technical services, equipment and contractor facilities necessary to support the requirements of this PWS.

1.1. Interim Contractor Support

The ICS program shall provide the Government with a full range of depot support services throughout the contract. During the ICS period the contractor shall be responsible for all depot level maintenance repair actions and field level repair actions as required. For those components and software installed to support this modernization effort, the Contractor shall provide the level of support required to sustain the required Operational Availability (Ao) of 99% for the modernized NAVAIDS FOS. As part of this support, the Contractor shall provide technical troubleshooting and operational support services which the Government can utilize 24 hours a day, 7 days a week with Contractor responses provided no later than the next business day. The Contractor shall develop and implement a process for managing all activity required on the ICS program. The Contractor shall maintain a record of all ICS activity that is updated regularly and make it available for Government review at all times.

1.1.1. Hardware Support

As a part of the ICS program, the Contractor shall develop and implement a plan to supply required hardware for the modernized NAVAIDS FOS. The supply plan shall allow for submission of parts requisitions by the Government 24 hours a day, 7 days a week and Contractor shipment of requested items within 24 hours of requisition.

1.1.2. System Software Support

As part of the ICS program, the Contractor shall develop and implement a plan to maintain and update the modernized NAVAIDS FOS software. Through this plan, the Contractor shall revise the software as required to resolve issues as may be discovered during and after fielding the NAVAIDS FOS modernization. This shall include issues that are discovered by the Government as well as those discovered by the Contractor. All changes shall be properly documented through the configuration management plan and new versions of the software distributed per Government direction.

1.2 Training

The Contractor shall develop and conduct an initial training program designed to instruct AF technical personnel on the operation, alignment, inspection, troubleshooting and basic repair

21 Feb 2012 3 techniques applicable to the modernized NAVAIDS FOS focusing especially on any new capabilities. The Contractor shall provide all training documentation, materials, facilities, equipment and supplies required to conduct classes of no more than 10 students per class. The Contractor shall conduct the first class prior to the First Article installation and the 2nd class prior to the first production installation. The schedule for the remaining training class shall be mutually agreed upon by the Contractor and the Government. The training program shall allow all participants to maintain the system at a 99% Operational Availability (Ao).

1.3. Mission Essential Services

The contractor shall prepare for the continuation of essential Department of Defense (DoD) services during crisis In Accordance With (IAW) Defense Federal Acquisition Regulation Supplement (DFARS) 252.237-7023. In a state of emergency, if the Government deems necessary, the Contractor shall provide all services necessary to ensure mission accomplishment.

On occasion, services may be required to support an activation, or exercise of contingency plans outside normal duty hours. IAW DFARS 252.237-7023, the Contractor shall develop a contingency plan and furnish a copy to the Administrated Contracting Officer (ACO) for those tasks identified as essential to provide reasonable assurance of continuation during crisis conditions.

1.4. Security

The Contractor shall perform all activities required to meet the security requirements of DoD facilities they are required to access during the performance of this contract. The Contractor, when working in DoD facilities, shall wear identification badges on their outer garment in the chest area and abide by all rules, regulation, etc. of the DoD facility. Contractor employees shall identify themselves as contractor personnel by introducing themselves or being introduced as contractor personnel and displaying distinguishing badges or other visible identification for meetings with Government personnel. In addition, contractor personnel shall appropriately identify themselves as contractor employees in telephone conversations and in formal and informal written correspondence.

1.5. Period of Performance

The period of performance for this PWS shall begin with the initial training class for the NAVAIDS (FOS) modernization and continue through the end of the contract.

2. Service Summary

Contractor performance shall be measured and assessed, using the Performance Objectives listed in the Service Summary Table. The Contractor service requirements are summarized into performance objectives that relate directly to the mission essential items. The performance threshold describes the minimum acceptable levels of service for each requirement. In the event the performance objective is not met, the Contractor will be given a reasonable time after notification to correct the unacceptable performance, if such correction is possible. The Contractor shall immediately take corrective action in accordance with the performance threshold(s). In cases where the Contractor fails to implement corrective action, the ACO will

21 Feb 2012 4 take appropriate measures. The absence of any contract requirement from the Service Summary shall not detract from this enforceability nor limit the rights or remedies of the Government under any other provision of the contract.

The Contractor shall address all deficiencies noted by the Government while performing the surveillance of this service delivery. The Contractor shall prepare and maintain a numbered list of deficiencies, the repair of the deficiency, the root cause(s) for the deficiencies and changes they will implement to prevent the mishap in the future. The Government shall be able to review an up-to-date list at all times.

Performance Objectives

PWS

Paragraph Performance Threshold

For those components and software installed to support this modernization effort, the Contractor shall provide the level of support required to sustain the required Operational Availability (Ao) of 99% for the modernized

NAVAIDS FOS.

1.1 Each modernized

NAVAIDS FOS meets 99% Ao through the life of this contract.

The Contractor shall provide technical troubleshooting and operational support services which the Government can utilize 24 hours a day, 7 days a week with Contractor responses provided no later than the next business day.

1.1 No more than 1 incident of

support services not being available in a month. No more than 1 incident per month of Contractor responses later than the next business day and not more than 24 hours late.

Submission of parts requisitions by the Government 24 hours a day, 7 days a week and Contractor shipment of requested items within 24 hours of requisition.

1.1.1 No more than 1 incident of

requisition support not being available in a month.

No more than 1 incident per month of late shipment and not more than 24 hours late.

The training program shall allow all participants to maintain the system at a 99% Ao.

1.2 Each modernized

NAVAIDS FOS meets 99% Ao through the life of this contract.

3. Government Furnished Property

The ICS and Training program shall not utilize Government resources (manpower, Government furnished equipment/material, facilities, etc.) as support for the program.