Attachment_1_Performance_Work_Statement_FINAL.doc

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USAFA Small Unmanned Aircraft Systems Support Services Federal contract opportunity
Solicitation number
FA7000-15-T-0117
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Department of the Air Force Headquarters Air Force Academy

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FA7000-15-T-0117

Attachment 1

Performance Work Statement

USAFA SUAS Operations, Maintenance, and Training

31 July 2015

1. General Information and Description of Service

1.1. Program Mission

1.1.1. Leadership Development: the mission of the USAFA small unmanned aircraft systems (SUAS) center is to develop future combat Air Power leaders for the USAF within the context of a current, multi-faceted, and realistic air combat training environment that exposes cadets to real-world systems, concepts of operation, together with the three dimensional battlefield of fog and friction.

1.1.2. Military Education: The USAFA UAS center is an Air Power program with a broad emphasis on the development of combat Air Force leaders coupled with specific air combat academic understanding, experiential learning, and operational familiarization through the utilization of the USAFA Airpower Battle Lab in concert with the RQ-11B DDL Raven SUAS. This is combined with operational support of research for USAF Academy and associates in intelligence, surveillance, and reconnaissance (ISR), future development of manned and unmanned UAS; ISR tactics, techniques, and procedures (TTP); and SUAS systems.

1.1.3. Orientation to Military Flying: This center supports the purpose and goals of USAFA cadet airmanship education with introduction and operations of a SUAS within the national airspace system and within the construct of DoD-FAA guidance. It is intended to provide a student-focused, highly motivational leadership development program with orientation to a broad spectrum of airborne systems involved in ISR and ground support roles.

1.2. Center Program Goals

1.2.1. Graduate cadets with a basic understanding of air combat operations through the integration of the RQ-11 Raven with the air operations center (AOC) “lite” Airpower Battle Lab. The center’s educational approach introduces concepts such as crew resource management (CRM); risk management (RM); TTPs; command and control (C2) of airborne assets; application of rules of engagement (ROE); various aspects of kill chain execution; target search, identification and designation; persistent ISR; moving target acquisition and monitoring; planned and ad-hoc mission tasking and execution; and other tactical employment concepts.

1.2.2. Indoctrinate cadets into USAF operational culture. Cadets will fill all leadership and instructor roles to the extent possible within the constraints of the USAFA training and academic requirements. However, to ensure success the contractor fills an essential training and educational responsibility. The contractor must be familiar with and able to instruct cadets on current airpower TTPs, weapons and threats. At all times the contractor will present a high level of professionalism and competence with respect to current USAF and joint operational norms.

1.3. Description of Operations

1.3.1. Overview. The USAFA UAS Airmanship program uses the RQ-11 Raven SUAS as the primary platform to achieve its mission and goals. In addition to the Raven, USAFA operates other small unmanned aircraft systems (SUAS group 1 and 2) primarily for research and educational purposes. This service contract supports Raven and provides flight operations coordination support for other SUAS operations.

1.3.2. USAFA AOC. The AOC, located in building 2413, provides administrative and flight following support for all USAFA UAS operations. This includes providing daily flight briefings; maintenance of flight evaluation and training records; maintenance, storage and issuance of equipment and inventories; airspace scheduling and de-confliction; frequency scheduling and de-confliction; real-time “Ops Sup” command and control support to include single-point-of-contact support between UAS flight crews and the 306th FTG (e.g., SOF, Weather, OSS NOTAMS shop, etc.). The AOC will operate IAW USAFA UAS Operating Instructions, Volumes 1, 2, and 3.

1.3.3. Raven Basic Course. The Raven Basic Course, UAS 200, provides Raven-specific classroom instruction as well as familiarization sorties (“fam training”). The primary goal of UAS 200 is to motivate cadets to enroll in the MSS 201 airpower applications course and the instructor upgrade training (IPUG) program. Cadets will be primarily responsible for instructing familiarization sorties as SUAS Operators/Instructors (SUAS-O/I) using the Raven with contractor / officer SUAS-I oversight as required. On occasion, if there are no cadet SUAS-Is available, the contractor will be required to assist the Government officer with familiarization training. In this case, cadet SUAS-Os will normally demonstrate Raven capabilities to UAS 200 students with the assistance of contractor/officer SUAS-Is.

1.3.4. MSS 201. The USAFA UAS/AOC Airpower Applications and SUAS-O Upgrade course is designed to develop knowledge, skills, and responsibilities of operating SUAS beyond the familiarization of UAS 200 with the added dimension of blending this ISR asset into the broader concept of airpower application within an AOC like environment. Operations emphasize situational awareness, weapon and sensor systems and capabilities, mission execution, and operational risk and crew resource management. Cadets experience a variety of scenarios requiring the application of sound tactics, rules of engagement, and ethical airmanship. Approximately 15 SUAS sorties and 10 simulator missions accruing approximately 15 flight hours are focused on realistic ISR missions. The contractor will assist the Government in developing training materials and providing feedback to Government evaluator in accordance with course objectives and outcomes.

1.3.5. SUAS Instructor Upgrade. USAFA Cadets who enter IPUG will attend Initial Qualification Training as required by USAF Instructions where they will meet the initial training requirements for SUAS-O qualification provided by Air Force Special Operations Command (AFSOC). As SUAS-Os they will assist with familiarization training and receive classroom instruction to build time and prepare for SUAS-I qualification evaluations. Select SUAS-Is will be certified by the Director as SUAS-Evaluators (SUAS-Es). The contractor will assist the Government in providing feedback for prospective SUAS-I.

1.3.6. SUAS Flight Test. Flight test is conducted at USAFA using group 1 or 2 SUAS. These operations meet USAFA academic requirements to include research. SUAS flight test operations are flown by cadets, Government personnel, and contractors who have completed SUAS-O upgrade. (Flight Test upgrade training, and all training related to non-Raven UASs will be provided by USAFA personnel.) Operationally, SUAS flight test operations are controlled and supported by the USAFA UAS AOC IAW USAFA UAS Volumes 1-3. Contractors’ role in SUAS Flight Test is limited to flight operations coordination support.

1.4. Scope of Work

1.4.1. Objective: The purpose of this contract is to provide necessary qualified support to the USAFA UAS program.

1.4.1.1. The intent is to provide USAFA with the needed concurrent support for administrative, logistical, RQ-11 maintenance, flying operations supervision and aircrew records management support (ARMS) together with ground and flight instruction for SUAS. The primary SUAS is the RQ-11 Raven. Additional Group 1 and 2 SUAS may be adopted in the future as the UAS program evolves. See paragraph 1.8.1.

1.4.1.2. At any given time the contractor may be required to provide personnel to simultaneously support up to three separate flying sites while operating the AOC. Contractor is required to provide personnel qualified in the RQ-11 as an instructor in order to meet contract requirements. If contractor does not have RQ-11 experience, contractor may obtain RQ-11 training through AeroVironment or AFSOC certification course at the contractor’s expense. Contractor will be certified locally by the USAFA SUAS Director.

1.4.1.3. Contractor must have appropriate staffing with primary responsibility and experience of maintenance/logistics, and ARMS with RQ-11 qualification desired.

1.4.1.4. SUAS operations are typically 8-hour shifts Monday – Friday. Generally flight operations occur during daylight hours; however, occasional night and weekend operations do occur requiring contractor support. Day and night operations will not be required on the same day.

1.4.2. Administrative responsibilities.

1.4.2.1. Aircrew Records Management.

1.4.2.1.1. SUASMAN

1.4.2.1.1.1. Contractor shall execute administrator duties for the USAF’s Small UAS Manager (“SUASMAN”) system. Duties include scheduling cadets for AFSOC training courses, verifying creation of SUASMAN accounts, and verifying USAFA personnel are current/qualified for flight operations. A system manual for SUASMAN is available as needed (Appendix 1). Additionally, an AFSOC POC is available to answer support questions.

1.4.2.1.1.2. Contractor will maintain up to date and accurate aircrew records in SUASMAN and as necessary, ancillary record keeping methods. Each operator is responsible for entering his/her flight time and training accomplishments into SUASMAN. However, the contractor will ensure operators are logging requirements accurately and provide individual feedback to ensure omissions or mistakes are resolved.

1.4.3. Reporting requirements.

1.4.3.1. Contractor shall provide training and currency summaries, based on SUASMAN data to the extent possible with alternative accounting methods as necessary, as required by the Director.

1.4.3.2. Normally, summaries will be required monthly in a form of a letter of certifications (letter of “X’s”).

1.4.4. Training and Flight Evaluations Folders (TFEFs).

1.4.4.1. Contractor shall maintain all USAFA UAS TFEFs located in the AOC (Approximately 80-100 TFEFs).

1.4.4.2. Individual crewmembers shall be responsible for the contents of their TFEFs.

1.4.4.3. The contractor shall conduct monthly TFEF inspections based on the birth month of the individual, and notify crewmembers of discrepancies. TFEF inspections, along with discrepancy notifications, will be complete NLT 2 work weeks after the end of each month. If discrepancies are identified, the contractor must notify individual by email or telephone within 48 hours.

1.4.5. Equipment management.

1.4.5.1. Currently, the USAFA UAS program maintains and can operate up to six Raven RQ-11B DDL systems. As program needs dictate additional systems may be required to meet demand.

1.4.5.2. RQ-11 Raven System. Contractor shall maintain all USAFA Raven digital data link DDL Systems, spares, and support equipment in accordance with the Operator’s Manual.

1.4.5.3. Contractor shall maintain current inventory lists of all USAFA SUAS system equipment. This includes all USAFA Raven related equipment included in the Raven system plus Initial Spares Package contents, and any other equipment provided through outside organizations or purchase through AeroVironment.

1.4.5.4. Contractor shall track the consumption of all Raven system equipment. This includes the consumption of “field expendables” as well as any other equipment losses.

1.4.5.5. Contractor shall make purchase recommendations to the Director based on inventory consumption and predetermined desired inventory levels. Government personnel will be responsible for acquiring needed equipment, as recommended by the contractor. List of current and desired inventory levels is included at Appendix 2.

1.4.6. Operators Manuals.

1.4.6.1. Contractor shall maintain positive control over and protect all ITAR-related materials from unauthorized disclosure, to include the Raven DDL Operator’s Manual. Manuals (hard copy or e-copy) may be issued via a hand receipt only to eligible individuals, along with a signed statement of understanding ensuring the individual receiving the manual has been briefed on ITAR restrictions.

1.4.7. Reporting requirements.

1.4.7.1. Contractor shall provide current summaries of all tracked equipment upon request and post the current inventory for ready access.

1.4.7.2. Contractor shall meet all SUASMAN inventory reporting requirements as established by USAF/AFSOC IAW AFI 11-502 Vol. 3 Para 1.4. This will require the contractor to track some Raven equipment by serial number. Only equipment that is required to be reported through SUASMAN by regulation must be entered into SUASMAN. Additional use of SUASMAN capabilities is optional, as approved/directed by the Director.

1.4.7.3. Contractor shall provide equipment consumption reports by year, by month.

1.4.7.4. Inventory levels will normally be reported monthly to the Director indicating all current equipment inventories along with consumption data for the previous month. This report will be due the first business day of each month.

1.5. Group 1 and 2 SUAS.

1.5.1. The Government may change between Group 1 and 2 as the SUAS program evolves. The Contractor will provide support for SUAS operations outside the RQ-11 Raven which will be accomplished through appropriate training and guidance stipulated at the time the group requirements are changed.

1.6. Air Operations Center.

1.6.1. Air Operations Center Management. The contractor is responsible for operating and maintaining the Air Operations Center, its related systems, and its interface with the Raven system and other SUAS as required.

1.6.2. Technical Assistance. The contractor shall be responsible for operating and minor troubleshooting of video distribution, telemetry distribution and display, cursor-on-target information, and sensor point of interest display.

1.6.3. USAFA will augment the AOC with other software, as directed by the Director in order to enhance the AOC and/or demonstrate current C2 and PED techniques and tools. This may involve the government adding additional hardware to the AOC as required.

1.7. Flying Operations Support.

1.7.1. Classroom instruction. The contractor will be called upon to provide assistance with Government-led classroom instruction as required to meet course descriptions provided by USAFA to include UAS 200 and MSS 201, and any other future classes requiring UAS instruction. If classroom duties interfere with other duties, the site lead shall coordinate with the Director in order to prioritize instruction and work requirement.

1.7.2. Current Course Schedule.

1.7.2.1. Summer. UAS 200 taught throughout the summer beginning 1 Jun – 31 Jul. Training is broken into three, three week sessions. Each session has two groups of 30 students for a two week period. Each day’s class lasts roughly 5-6 hrs. Cadet instructors will be involved, performing the majority of training. Contractor support will be used to serve as Ops Sup and site leads. They will also instruct as needed to fill gaps. Total Cadets trained for the summer will be around 180. Summer UAS 200 involves roughly 120 hours of flying time per course.

SUMMER SEMESTER

Session
Length of Session
Course Number
Class Length
Class Hrs./Day
Number of Students
Anticipated Flying Hours
1
3 Weeks
UAS 200 (1st & 2nd Week)
2 Weeks
5-6 Hours
30
120 Hours
UAS 200 (2nd & 3rd Week)
2 Weeks
5-6 Hours
30
120 Hours
2
3 Weeks
UAS 200 (1st & 2nd Week)
2 Weeks
5-6 Hours
30
120 Hours
UAS 200 (2nd & 3rd Week)
2 Weeks
5-6 Hours
30
120 Hours
3
3 Weeks
UAS 200 (1st & 2nd Week)
2 Weeks
5-6 Hours
30
120 Hours
UAS 200 (2nd & 3rd Week)
2 Weeks
5-6 Hours
30
120 Hours

1.7.2.2. Fall. Two MSS 201 courses will be taught during the fall semester. Each course is on an every-other day basis. With two courses contractor will be involved in class sessions each day with a class size of about 15 Cadets plus additional cadets who will act as instructors. Each class will last about 3 hours for the entire semester (40 classes). Contractor support will be needed to serve as Ops Sup, site leads and serve as instructors to fill in gaps. Class will start at 0930. In a semester, we will plan on 30 Cadets trained. Each MSS 201 course will involve roughly 80 hours of flying.

FALL SEMESTER

Course Number
Semester Length
Number of Classes/Semester
Class Hrs./Day
Number of Students
Flying Hours
MSS 201
16 Weeks
40 Classes
3 Hours
15
80 Hours
MSS 201
16 Weeks
40 Classes
3 Hours
15
80 Hours

1.7.2.3. Spring. Currently two UAS 200 (short courses) taught in late spring. Each course is only 10 classes (4 weeks) with about 5-10 students per class. Each UAS 200 (short course) will involve roughly 10 hours of flying.

SPRING SEMESTER

Course Number
Class Length
Number of Classes/Course
Class Hrs./Day
Number of Students
Flying Hours
UAS 200 (Short Course)
4 Weeks
10 Classes
3 Hours
5-10 Students
10 Hours
UAS 200 (Short Course)
4 Weeks
10 Classes
3 Hours
5-10 Students
10 Hours

1.7.2.4. OPTIONS: Anticipated need for future courses. If these courses are incorporated into the SUAS program, additional contractor support will be initiated via contract modification to exercise optional CLINs. Additional classes will not run concurrent (at the same time of day as other classes) with current or additional classes. Only one classroom is available for all classes.

1.7.2.4.1. Provide necessary support for one (1) additional MSS 201 course in either spring or fall semester. Each class will last approximately 3 hours /day for the entire semester (40 Classes).

1.7.2.4.2. Provide necessary support for two (2) additional MSS 201 courses in either spring or fall semester. Each class will last approximately 3 hours /day for the entire semester (40 Classes).

1.7.2.4.3. Provide necessary support for two (2) additional UAS 200 (short courses) in either spring or fall semester. Each course is 10 classes (4 weeks) with about 5-10 students per class.

1.7.3. Flying Operations Lead. Contractor is the Flying Operations Lead and will act as, or support, the USAFA UAS Operations Supervisor (Ops Sup). Support will consist of the following.

1.7.3.1. Scheduling.

1.7.3.1.1. Flying Schedule. Contractor shall maintain the weekly flying schedule. The schedule will reflect expected flying and instruction windows throughout the day. Specific crew and instructor assignments will be determined as required and on a daily basis in order to meet UAS requirements. Contractor will ensure personnel are available to support the schedule and recommend to the Director necessary courses of action when adequate contractor/officer/cadet support is not available.

1.7.3.1.2. Airspace Scheduling. Contractor shall schedule and allocate airspace for all SUAS (both Airmanship and Research) flying. The contractor shall ensure all airspace allocations are de-conflicted with 306th OSS announced aerial events.

1.7.3.1.3. Frequency scheduling. Contractor shall schedule and allocate all required frequencies to support UAS operations. This includes Airmanship AV, Falcontracker, LMR, VHF (if required), and research AV frequency requirements. USAFA frequency management is responsible for frequency access approval. Contractor shall ensure compliance with AFI 91-208, Hazards of Electromagnetic Radiation to Ordnance, paragraphs 4.1.4.6. and 4.1.4.7. requirements to ensure safety of operations involving munitions or in and around areas of munitions operations and storage.

1.7.3.1.4. Provide the 306th with the flying schedule window as required.

1.7.3.2. Ops Sup Specific Duties. USAFA UAS OI Vol 3 delineates the duties of the Ops Sup which is further explicated in the Ops Sup continuity OI. These documents specify Ops Sup duties. Cadets may perform Ops Sup duties to the maximum extent possible with Flying Operations Lead oversight per the USAFA UAS OI. However, in the event there is no cadet Ops Sup available the contractor or Director will be the Ops Sup.

1.7.3.2.1. The contractor will complete Government provided Ops Sup certification training, to include formal certification by the Director. Comply with all Ops Sup procedures as required by the USAFA UAS OI Vol 3.1 Ch. 2.5.

1.7.3.2.2. The contractor will develop and present the pre-mission (“mass”) brief IAW the USAFA UAS OI Vol 3.1 Ch. 2.5.2.

1.7.3.2.3. Maintain radio contact with all UAS crews, and telephone contact with the SOF.

1.7.3.2.4. Will notify the SOF NLT 10 minutes prior to first launch and upon mission completion.

1.7.3.2.5. Monitor weather conditions during flight operations.

1.7.3.2.6. Manage UAS-related incidents, or other contingencies, per instructions listed in the USAFA UAS OI Vol 3.2 Ch 6. Maintain a complete log of all actions taken while acting as Ops Sup, to include all communications.

1.7.3.2.7. The Ops Sup will always be present during multi-site operations.

1.8. Flying duties. The contractor is obligated to provide flying and administrative support on an as required basis recognizing the vagaries of weather, scheduling, the USAFA cadet schedule, and other competing demands which will require a flexible schedule.

1.8.1. Contractor will normally fly the Group 1 and Group 2 SUAS.

1.8.1.1. Contractor must operate under the requirements outlined in AFI 11‐502, volumes 1-3 and USAFA SUAS OI, volumes 1-3.

1.9. Responsibilities.

1.9.1. Contractors will act as Raven site leads (SUAS-I required) to assist with oversite of cadet training. To the extent possible contractors will provide educational oversight to assist cadet SUAS-O/I’s as they fulfill site lead and pilot in command (PIC) responsibilities.

1.9.2. Safety is paramount. Contractor will conduct UAS operations without any incidents of lack of air discipline or safety violations, e.g., intentionally violating airspace or operating in non compliance with applicable directives. There are no UAS operations at USAFA that dictate pressing the limits of any regulations or instructions.

1.9.3. Contractor will sufficiently support SUAS operations as scheduled. Normal USAF SUAS duty day limitations will apply in accordance with AFI 11-502 Vol. 3 Para 9.4.

1.9.4. Contractor will support the AOC during flying operations as the Ops Sup and will support Raven field site locations within the constraints of the USAFA UAS OI.

1.9.5. Contractor may be required to provide transportation for its employees from Bldg 2413 to various launch and recovery locations located on USAFA. Government vehicles are not available for use by contractor personnel.

1.10. Maintenance Requirements

1.10.1. Diagnose, troubleshoot, isolate and remove Line Replaceable Units (LRU)/Shop Replaceable Units (SRU).

1.10.2. Identify, evaluate and repair structural composite damages to the air vehicle’s airframe.

1.10.3. Performs all aspects of maintenance and repair on Small Unmanned Aircraft Systems, LRUs and SRUs as required.

1.11. Other Performance Requirements

1.11.1. Distinguished Visitors. The contract personnel involved in flight operations shall be available on each flight day to provide tours and brief distinguished visitors.

1.11.2. Collection of Imagery. Collection of imaging data is permitted only within operational flight areas. Collection of imaging data from off-base locations and military community and residential areas is not permitted. Any imagery that is stored by the contractor will be destroyed at the conclusion of the contract. Any imagery data recorded and stored by the contractor is the property of the U.S. Government.

1.11.3. The contractor shall be available, as required, to meet scheduled duties (NLT one half hour prior to scheduled mass brief for flying or scheduled academics).

1.12. Insurance. Due to potential impact of UAS mishap, FAR 52.228-5 Insurance – Work on Government Installation and FAR Subparts 28.306 and 28.307-2(a) – (c) pertain to this contract. The insurance levels required shall be at least:

1.12.1. Worker’s compensation and employer’s liability – at least $100,000

1.12.2. General liability – at least $500,000 per occurrence for bodily injury liability.

1.12.3. Per occurrence property damage or loss - $20,000

1.12.4. Automobile liability – at least $200,000 per person, at least $500,000 per occurance of bodily injury and at least $20,000 per occurance for property damage.

1.12.5. The Contractor shall provide proof of insurance prior to beginning work on USAFA IAW AFFARS 5328.310 Insurance – Work on a Government Installation.

1.13. Reporting and Deliverables

1.13.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the United States Air Force Academy via a secure data collection site. The contractor is required to completely fill in all required data fields at http://www.ecmra.mil.. Reporting inputs will be for the labor executed during the period of performance each Government fiscal year (FY), which runs 1 October through 30 September. While inputs may be reported any time during the FY, all data shall be reported no later than 31 October* of each calendar year. Contractors may direct questions to the Contractor Manpower Reporting Application (CMRA) help desk.

1.14. Performance of Services During Inclement Weather or Other Crisis

1.14.1. In accordance with Department of Defense Instruction 3020.37 and current Air Force Guidance the following specifications are provided regarding continuation of services under this contract. The service being performed is “mission non-essential” for the purposes of base related delays and closures. In the event of a crisis, as long as the cadet training mission and airspace operations are continued, and access to the Academy is permitted, work required under this contract shall continue. In the event access is prohibited, training suspended or airspace operations curtailed or suspended, and performance cannot be provided or is significantly impacted, performance will cease until notified otherwise by the COR or CO.

2. Services Summary

A Contracting Officer’s Representative shall be assigned to monitor performance and the following Service Delivery Summary has been developed to evaluate performance objectives.

Performance Objectives
PWS Paragraph
Performance Threshold
Simultaneously support and operate up to three separate flying sites while operating the AOC
1.4.1.2.
Contractor shall accomplish 85% of the time per course.
Maintain up to date and accurate air crew records in SUASMAN and as necessary ancillary record keeping methods
1.4.2.1.1.2.
Training and currency information 90% accurate quarterly. If discrepancies are identified, contractor must notify individual by email or telephone within 48 hours.
The contractor shall conduct monthly TFEF inspections based on the birth month of the individual, and notify crewmembers of discrepancies.
1.4.4.3.
Zero late monthly inspections with no more than 2 missed discrepancies per month.
Contractor shall maintain the weekly flying schedule.
1.7.3.1.1.
Contractor shall maintain the flying schedule IAW PWS requirements 90% of the time monthly.
Contractor will conduct UAS operations without any incidents of lack of air discipline or safety violations
1.9.2.
There will be zero incidents of lack of air discipline or safety violations, e.g., intentionally violating airspace or operating in noncompliance with applicable directives.

3. General Information

3.1. Contractor Transition. The Contractor shall accomplish phase-in and phase-out as indicated in the following sub-paragraphs.

3.1.1. Phase-in Transition Period. The Contractor will be allowed access to the facilities to familiarize supervisors, key personnel and staff with equipment, reporting, work scheduling and procedures. The Contractor shall assume responsibility for all functions and full manning as required to support the PWS upon the full assumption date (day following the Transition Period). The Contractor will be provided access to the functional areas to observe and interface with the existing work force after award of the contract and prior to the full assumption date. The Contractor shall provide and maintain only properly trained, qualified, and/or certified personnel. The Contractor shall be responsible for all transition associated costs.

3.1.2. Phase-out Transition Period. The Contractor shall provide familiarization to any follow-on Contractor or government personnel if services revert to the government. During the phase-out familiarization period, the Contractor shall be fully responsible for operation of all services. The government reserves the right to conduct site visits in all Contractor-operated facilities in conjunction with a solicitation of offers for a follow-on contract, or government assumption of services. The Contractor shall interface and fully cooperate with other Contractors and government personnel. The incoming Contractor will be permitted to post a recruitment notice in each facility. The incumbent will not prevent the incoming contractor from contacting its employees. The Contractor shall not commit any act that will interfere with the performance of work by any other Contractor or government employee.

3.1.3. Coordination and Interface During Transition. The Contractor shall interface and fully cooperate with other Contractors and/or government personnel. The Contractor shall not commit any act that will interfere with the performance of work by any other Contractor or government employee.

3.2. Quality Control. The Contractor is required to manage the quality of the services delivered using their internal management structure and is encouraged to use innovative processes and continuous quality improvement in the performance of the PWS. The Contractor shall develop and implement procedures to identify, prevent and ensure non-recurrence of defective services.

3.3. Contracting Officer Representative (COR). The Government will evaluate the Contractor’s performance under this contract. Multiple CORs will be appointed by the CO with the authority to monitor contract performance and to inspect and accept services. The Contractor is encouraged to partner with the Government COR in meeting the performance expectations for the service areas within the PWS.

3.4. Guidance/Instruction Changes. The Contractor shall immediately implement all changes to an identified guidance/instruction which does not result in additional cost. If additional cost is anticipated, the Contractor shall notify the Contracting Officer (CO) and provide an estimate of the cost, stating the change due to the appropriate guide/instruction. If the Contractor does not notify the CO within thirty (30) calendar days of learning of the change, the Contractor shall implement the change at no additional cost to the government. The Contractor shall not implement a change that affects the cost of the contract without written approval from the CO.

3.5. Contractor Personnel Identification. IAW FAR clause 52.204-9, the Contractor personnel shall identify themselves as contractor employees. The Contractor employees shall wear a government issued badge at all times to identify themselves as a Contractor employee. Contractor employees shall identify themselves as being a Contractor when attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties (e.g., clients, vendors, customers, public contacts, etc.) to avoid creating an impression that they are Government officials. The Contractor shall also ensure that all documents or reports produced by the Contractor are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

3.6. Image of Contractor Personnel. Contractor personnel shall present a neat and professional appearance. The Contractor is expected to behave in a professional manner and provide courteous customer service at all times. The following items of civilian clothing are unacceptable attire and shall not be worn: undergarments worn as outer garments, transparent or loose weave clothing worn without under-clothing; any ornamental symbol expressing derogatory or obscene words, gestures or connotations; any ornament, insignia or symbol implying disrespect for the United States, the United States flag, or military service; cutoffs, shorts, bathing suits, frayed trousers, workout clothes, such as sweatpants or tops, tank tops, crop tops or spandex.

3.7. Contractor Personnel Vehicles. All employee vehicles shall meet local, state, federal and installation safety and insurance requirements.

3.8. Maintaining Clean Work Areas. Contractor personnel shall ensure that all work areas assigned under the PWS are maintained in a neat and clean manner at all times and immediately report any facility and safety discrepancies to the Government.

3.9. Fire Prevention and Protection. The Contractor shall comply with all local, state and federal laws required in the performance of the contract. Base fire prevention personnel may make periodic government provided facility inspections for regulation compliance.

3.10. Safety Requirements and Precautions. The Contractor shall comply with all local, state and federal safety laws (e.g. OSHA, National Fire Protection Agency {NFPA} and National Electrical Codes {NEC}) required in the performance of the contract. USAFA safety personnel may make periodic government provided facility inspections for compliance. The Contractor is responsible for their employees’ occupational safety and health program as specified under the OSH Act of 1972 and subsequent amendments.

3.11. Incident/Mishap Reporting and Investigation. In the event of a safety incident/mishap, the Contractor shall take reasonable and prudent action to establish control of the scene, prevent further damage to persons or property and preserve evidence until released by the investigative authority. Immediately report the incident to the COR and the USAFA Safety Office. If the government elects to conduct an investigation, the Contractor shall cooperate fully and assist Government personnel until completed. The Contractor may be required to secure and/or provide personnel training/qualification records, maintenance records, etc. USAF mishap investigations take precedence over internal contractor safety investigations.

3.12. Government-Furnished Services. The following services will be made available and paid for by the government to the extent described below.

3.12.1. Government-Furnished Utilities. The government will furnish utilities for all onsite work (work performed at a government installation). The contractor shall make sure employees practice utility conservation and operate under conditions that prevent the waste of utilities

3.12.2. Custodial Services. The government will provide the following custodial services for all onsite work:

3.12.2.1. Refuse Collection. The Government will make available refuse collection and disposal services at government expense for contractor work performed in direct support of the PWS on the installation. Emptying of individual trash receptacles into government-provided dumpsters is the responsibility of contractor employees. Dumpsters are available for contractor use for the disposal of large items. The contractor shall follow guidelines established by the base regarding proper disposal of refuse. The contractor shall not dump prohibited items in dumpsters. The contractor shall comply with all base-recycling programs.

3.12.3. Telephone Services. For work conducted on a government installation, the government will provide local and Defense Switched Network (DSN) telephone service only. A list of telephone numbers and access capability will be provided under separate cover. The government shall provide all maintenance service on government-provided phone lines and instruments and will relocate subject service when the relocation is approved by the government. Government-provided telephone service shall be used for official calls necessary in the performance of the Work Statement. All commercial long-distance expenses shall be the contractor’s responsibility. The contractor shall provide his or her own non-Government telephone service through off-base switching equipment for personal or unofficial business, if required.

3.12.4. Police and Fire Protection. The government will provide police and fire protection for work performed on the government installation.

3.12.5. Medical. In the event of an emergency while performing work on-site at a government installation, the government or its agent may respond and transport contractor employees to a local medical facility, if necessary. The government may require reimbursement for these services.

3.12.6. USAFA will provide meteorological support to provide weather data to the contractor.

3.13. Federal Holidays. The following Federal Holidays are observed by this installation, but may not always be observed by the Contractor due to mission needs.

New Year’s Day, January 1st or the Friday preceding or Monday following Martin Luther King’s Birthday, 3rd Monday in January President’s Day, 3rd Monday in February Memorial Day, Last Monday in May Independence Day, July 4th or the Friday preceding or Monday following Labor Day, 1st Monday in September Columbus Day, 2nd Monday in October Veteran’s Day, November 11th or the Friday preceding or Monday following Thanksgiving Day, 4th Thursday in November Christmas Day, December 25th or the Friday preceding or Monday following

4. Security.

4.1. Installation Access Requirements. The Contractor shall adhere to all installation security and access requirements. Detailed requirements are outlined in AFI 31-113, Installation Perimeter Access Control, USAFA Supplement. When work under this contract requires unescorted entry to controlled areas, the Contractor shall comply with AFI 31-101, Integrated Defense paragraph 5.6.3. - 5.6.3.2. The Contractor shall ensure that each employee obtains pass and identification items as applicable for Contractor personnel and non-government owned vehicles as required in performance of the Work Statement. The Government will provide the Contractor access to all facilities, equipment and Government documents necessary to complete tasks orders. The Contractor must meet the personnel security requirements established by Government instructions and local policies to be allowed access to the installation and facilities. Failure of employees meeting access requirements does not relieve the Contractor from full performance specified herein. The Contractor shall park in designated parking areas only.

4.2. Physical Security. The contractor shall be responsible for safeguarding all government property provided for contractor use, as well as contractor-owned property. All government facilities, equipment, and materials shall be secured at the end of each work period.

4.3. Operations Security. All information collected or created as a result of this contract is the property of the US Government and is not to be released either formally or informally without the consent of USAFA. Contractor employees shall complete mandatory Government-provided Operation Security (OPSEC) training within 10 business days of contract award. The Contractor must notify the COR within one business day upon the discovery of any OPSEC violations. The contractor shall comply with the current version of all listed and related applicable instructions and regulations.

4.4. Communications Security (COMSEC). Contractor employees shall complete government provided COMSEC training and comply with COMSEC user requirements IAW AFI 33-201, Communications Security (COMSEC), Volume 1, paragraph 2.13.67; and Communications Security (COMSEC) User Requirements, Volume 2, paragraph 3.4., as noted in paragraph 1.11. The contractor shall comply with the current version of all listed and related applicable instructions and regulations.

4.5. Network Security Requirements. The Service Provider shall comply with Department of Defense (DoD), AF, and USAFA security requirements during the performance of services under this PWS. Personnel utilizing unclassified automated information systems shall have an appropriate favorable Personal Security Investigation IAW AFI 31-501, Personnel Security Program Management chapter 3. The Service Provider employee requiring access shall sign a DD Form 2875, System Authorization Access Request and an AF Form 4394, Air Force User Agreement Statement. The government reserves the right to deny access to government networks for personnel waiting on approval of favorable background checks. The Service Provider shall enforce and adhere to DoD, AF and USAFA policies and procedures regarding the use and security of computer hardware and software systems and ensure that Service Provider employees receive guidance/assistance on computer security policies and procedures IAW AF and USAFA requirements AFI 33-200 Information Assurance (IA) Management, Section D-Training; and policies listed on the AF Form 4394. The Service Provider shall notify their local Client Service Technician (CST) or Information Assurance Officer (IAO) when employees no longer require access to government networks so that log-ins and e-mail accounts can be deleted. All work on the government networks is subject to monitoring without notification for the safety and security of all government networks resources.

4.6. Building/Facility Access Control. The contractor shall establish and implement methods of making sure all access provided by the government to the contractor are not lost or misplaced and are not used by unauthorized persons. The contractor shall include procedures for immediate reporting to the COR or CO any occurrences of lost, unauthorized uses, or unauthorized duplication of keys, badges or lock combinations.

4.6.1. Corrective Action(s). In the event keys or badges are lost or duplicated, the contractor shall be required, upon written direction of the CO to reimburse the government the costs to re-key or replace the affected keys, lock(s) or badges.

4.7. New Personnel. During performance of the contract, the Contractor shall be responsible for obtaining required identification for newly-assigned personnel.

4.8. Badging. Contractor personnel shall prominently display their Circulation Control Badge (CCB) in a visible location above their waist while visiting or performing work in the cadet area.

4.8.1. Common Access Card (CAC). The Contractor shall obtain a government-provided CAC for all contractor personnel who require access to the Government computer system. Non-US citizens will be provided special identification badges. All contractor verification is done electronically via the Contractor Verification System (CVS). Each contractor employee shall contact the SUAS Program Director to begin the CVS process. Once a contractor employee has been verified via CVS they may obtain their CAC.

4.8.2. Circulation Control Badge (CCB). In order to obtain a CCB the contractor must submit an USAFA Form 111, Facility/Barrier Electronic Access Request, to the contract administrator or CO for verification and signature. Once the CO or contract administrator has reviewed and signed the USAFA Form 111 the contractor employee will hand-carry the form to the proximity badge issuing office (the pass and ID office) for issuance of their proximity badge. The Contracting Officer may restrict the Contractor’s employees from accessing the Cadet Area until a Proximity Badge is obtained.

4.8.3. Badge Accountability. Upon completion or termination of the contract or expiration of the Contractor Access Identification, the prime Contractor shall ensure that all Contractor Identification Badges issued to employees and subcontractor employees are returned to the issuing office within 5 calendar days. Failure to comply with these requirements may result in withholding of payment.

4.9. Background Checks. All employees of the Contractor shall comply with installation security requirements while on the installation. Prior to Contractor employees working on the installation, the Contractor and all Contractor personnel shall agree to the Government conducting a criminal background check in order to be issued a Contractor Identification Badge. Installation Security Forces shall conduct the criminal background check accessing the appropriate state crime information center and national crime information center database to include, but not limited to any state listed by the employee as current and past addresses.

4.9.1. National Agency Check with Inquiries. The Government shall bear the expense of the National Agency Check with Inquiries (NACI) background check. The Contractor agrees to fully cooperate in the processing of the NACI background check. Those employees shall also be subject to the background check required for issuing a Contractor Identification Badge, as described above.

4.9.2. Convictions. Based on the results of the background check, any felony conviction in the past ten (10) years involving violence, weapons, explosives, physical assault, espionage, illegal drugs, theft or any violations of immigration and naturalization laws shall constitute indisputable grounds for the Contracting Officer, with coordination from the Installation Commander, to immediately require removal of the employee from the effort under this contract. For convictions more than ten (10) years ago, the Contractor may recommend retaining the employee. Any misdemeanor conviction in the past five (5) years involving the same offenses as stated above shall constitute indisputable grounds, with coordination from the Installation Commander, to immediately remove the employee from effort under this contract. Employees removed by the Contracting Officer may also be subject to debarment from entering the Installation.

4.9.3. Warrants. If during the course of the badging process any Contractor personnel are found to have an outstanding warrant, Security Forces may detain the contractor employee and may notify the appropriate law enforcement authorities. The Installation Commander may issue a debarment letter based upon the gravity of the offenses surrounding the warrant. The Contracting Officer shall be immediately notified by the prime contractor of all such cases, and the Contracting Officer may require the Contractor to restrict the employee’s use on this contract until the case is resolved.

4.10. Removal of Contractor Employees. The Government reserves the right to direct the removal of an employee for substantiated misconduct (has the potential to jeopardize the mission, put themselves or others at risk, etc.) or security reasons. This action does not relieve the Contractor from complete and satisfactory performance of the work specified herein.

4.11. Hiring of U.S. Government Employees. The Contractor shall not employ any person who is an employee of the US Government if employing that person would create a conflict of interest, or the appearance of a conflict of interest. The Contractor shall comply with the Joint Ethics Regulation (JER) in regard to the employment of current and/or former Government employees. Additionally, the Contractor shall not employ any person who is an employee of the Department of the Air Force, either military or civilian, unless such person seeks and receives proper approval. The Contractor shall not employ any person who is an employee of the Department of the Air Force if such employment would be contrary to the policies in AFI 64-106 Air Force Industrial Labor Relations Activities paragraph 3. The Contractor is prohibited from employing off-duty government personnel who are managing any contracts or subcontracts awarded to the Contractor. The abrupt absence of any Contractor personnel does not at any time constitute an excuse for nonperformance under this contract.

4.12. Performance Evaluation Meetings. The Contracting Officer may require the contract representative to meet with the Contracting Officer, Contract Administrator and COR or other Government personnel as deemed necessary.

4.13. Miscellaneous Training. The Contractor employees may be required to complete Government-provided computer based training as required in any functional area at no additional cost to the government.

4.14. Subcontractor Compliance.

4.14.1. The prime Contractor shall be responsible for ensuring subcontractors satisfy the requirements set forth in this Work Statement and the contract.

4.14.2. Data Rights. The Government has unlimited rights to all data and deliverables created in performance of this contract (e.g. designs, associated code and/or executable code, documentation and affiliated work products). The Government will retain custody of all records (hard and soft copies) associated with Service Provider management and shall have exclusive control in the distribution of all deliverables and products.

5. Government Equipment, Property, and Services

5.1. Six Raven DDL systems will be provided as Government Furnished Property (GFP). An itemized list of the six Raven DDL systems component parts is included at Appendix 9.

5.2. The government will provide access to the necessary equipment required to execute this contract. The contractor will be the CA/CRL equipment account custodian. The contractor will be required to complete Government provided training per 10 LRS instructions, IAW AFI 23-10, Air Force Material Management, section 5.4.2.7. The SUAS program does not currently have any items listed on the CA/CRL account. Should items be required to be included on the CA/CRL equipment list, the contractor will be responsible for managing.

5.3. The contractor will be provided access to and use of Raven DDL SUAS ISP parts and spares for maintenance and repair.

5.4. The contractor will be provided access to all required communications equipment.

5.5. The contractor will be provided access to all required computers, networking equipment, workspace, desk, and furniture.

APPENDIX

TITLE

DATE

PAGES

1. SUASMAN User Manual Version 2.7

24 Aug 2011

2. Current/Desired SUAS Inventory Levels

4 Aug 2015

3. Air Force Instruction (AFI) 11-502 Volumes 1-3

26 Apr 2012

4. USAFA Operating Instruction Vol. 1

01 Apr 2014

5. USAFA Operating Instruction Vol. 2

01 Apr 2014

6. USAFA Operating Instruction Vol. 3.1

01 Dec 2013

7. USAFA Operating Instruction Vol 3.2

01 Jun 2014

8. USAFA Operations Supervisor Operating Instruction

01 Jan 2014

9. Scheduled Government Furnished Property

12 Aug 2015

END Performance Work Statement

File details come from the government source that posted it. Updated .