Attch_1F_-_Westover_PWS_Tab_F_Final_16_Mar_15.pdf

TAB F

REAL PROPERTY MAINTENANCE

TABLE OF CONTENTS

SECTION TITLE PARA PAGE

F ................... Description of Services .......................................................................... ...................... F-2 Overview .......................................................................................... F1 .................. F-2 Personnel .......................................................................................... F2 .................. F-2 General Requirements ...................................................................... F3 .................. F-3 Work Categories ............................................................................... F4 .................. F-5 Facility Maintenance ........................................................................ F5 .................. F-10 Services ............................................................................................. F6 .................. F-26 Specialized Systems ......................................................................... F7 .................. F-33 Material Support ............................................................................... F8 .................. F-35

TECHNICAL EXHIBITS PAGE

F-TE-1 ................. Service Delivery Summary ............................................................................... F-37 F-TE-2 ................. Workload Estimates .......................................................................................... F-41

F-TE-2a ............ Grounds Maintenance ...................................................................................... F-41 F-TE-2b ............ Service Calls & Moderation/Revitalization (M/R) .......................................... F-42 F-TE-2c ............ MEANS Estimates .......................................................................................... F-42 F-TE-2d ............ Utility Room Locations ................................................................................... F-43 F-TE-2e ............ Equipment Locations ....................................................................................... F-42 F-TE-2f ............. Facilities To Be Maintained By KTR .............................................................. F-62 F-TE-2g ............ HVAC Filter Location and Quantities ............................................................. F-67 F-TE-2h ............ Fire Detection, Protection & Suppression Systems ......................................... F-75 F-TE-2i ............. Fixed Ladders .................................................................................................. F-83 F-TE-2j .......... Shop Fabricated Oil Filled Tanks .................................................................... F-83 F-TE-2k ............. Active Vehicle Barrier (AVB) ......................................................................... F-84 F-TE-2l ............. Reserve Training ........................................................................................................ F-84

F-TE-3 ................. Data Deliveries .................................................................................................. F-85 F-TE-4 ................. Government-Furnished Property ....................................................................... F-91

F-TE-4a ............ Government Furnished Facilities..................................................................... F-91 F-TE-4b ............ Government Furnished Equipment ................................................................. F-91 F-TE-4c ............ Reserved .......................................................................................................... F-92 F-TE-4d ............ Government Furnished ADPE/Copier ............................................................. F-92 F-TE-4e ............ Government Furnished Telephones ................................................................. F-92

F-TE-5 ................. Technical Acronyms/Abbreviations and Definitions ........................................ F-93 F-TE-6 ................. Maintenance Action Sheet ................................................................................ F-102 F-TE-7 ................. Maps .................................................................................................................. F-152

F-i Westover ARB Tab F

REAL PROPERTY MAINTENANCE

DESCRIPTION OF SERVICES

F1 Overview: Real Property Maintenance’s major responsibilities include preventive maintenance (PM) and corrective maintenance (CM) service calls for facility maintenance, utility systems, fuels facilities, power production, fire suppression system maintenance, pavements and roads, and airfield lighting. The KTR shall furnish all personnel, hand tools (to include consumable parts/materials, e.g. drill bits, saw blades, filters, spark plugs, plow blades, gas and cylinders, etc.), equipment, supervision, administration, materials, and other items and services necessary to service equipment, facilities, grounds, pavements and utility systems as defined in this PWS except as specified in Section A-2 and F-TE-4 as government furnished property and services. All work identified in this Tab is included in the Firm Fixed Price unless otherwise specified.

F2 Personnel

F2.1 Real Property Maintenance (RPM) Manager: The KTR shall provide an RPM manager who shall be responsible for the performance of the work. The name of this person and an alternate(s), who shall act for the KTR when the manager is absent, shall be designated in writing. The RPM manager shall have no additional duties, outside the real property maintenance function. (See F-TE-3, F01)

F2.2 The RPM manager or alternate shall be located on-site and be available during normal duty hours within 30 minutes to meet on the installation with government personnel designated by the CO to discuss problem areas. After normal duty hours, the manager or designated alternate shall be available within one hour. The RPM Manager or alternate shall maintain a communication device by which he can be contacted by the Base Civil Engineer (BCE), Contracting Officer Representative (COR) or designated representative 24 hours a day, 7 days a week.

F2.3 Minimum Qualifications: The KTR shall submit the below resumes and supporting documentation. (See F- TE-3, F01 and F02)

F2.3.1 RPM Manager: The RPM manager shall have a minimum of 10 years’ experience in a combination of construction, maintenance, and operation of facilities and utilities. Experience in operation and maintenance of utility plants and systems is highly desirable. The RPM manager shall have a minimum of six years management level experience in any of the above areas. (See F-TE-3, F02)

F2.3.2 RESERVED

F2.3.3 Liquid Fuels Maintenance (LFM) Technicians: All KTR LFM technicians shall be able to demonstrate at least 5 years’ experience on the maintenance of aviation fuel systems. Experience shall include maintenance of military hydrant systems (Type III), automatic control valves, petroleum pumps, aviation fuel filtration equipment, fuel meters, above- and below-ground storage tanks, gauging and leak detection systems, electrical systems, manual valves, pressure and flow sensing devices, and fuel transfer hoses. (See F-TE-3, F02)

F2.3.4 Boiler Operators: Journeymen employees that operate steam boilers (operating pressure greater than 15 PSI) or high temperature hot water generators (operating temperatures greater than 250 F and pressure greater than 160 PSI) shall be qualified as stated herein. Journeymen boiler operators shall be trained to the level required by the National Institute for the Uniform Licensing of Power Engineers (NIULPE) for issuance of a Class 4 operator’s license. The KTR shall submit evidence of qualification of employees to the CO. The KTR shall have at least one journeyman employee on duty at all times that a boiler meeting the requirements above is operational. (See F-TE-3, F02)

F2.3.5 Backflow Prevention Technicians: Technicians shall have a current back-flow/cross connection certification issued by the state of Massachusetts. Certification and Recertification shall be the responsibility of the KTR. (See F-

TE-3, F02)

F2.3.6 Cross-Connection/Backflow Surveyor: Cross-connection/backflow surveyor shall be certified by the state of Massachusetts as a surveyor. Certification and Recertification shall be the responsibility of the KTR.

F-1 Westover ARB Tab F

F2.3.7 Craftsman Qualifications: All work requiring licensed or certified Craftsmen in accordance with local, state, and federal requirements, must be performed only by employees possessing the applicable licenses or certifications. Work that does not require licenses or certifications must be performed only by personnel who are proficient in the tasks normally performed by the applicable trade, as described in the Service Contract Act Directory of Occupations or other government-approved occupational descriptions. Service call work performed by employees who are performing tasks as maintenance workers, helpers, escorts and laborers shall not be reimbursed at the full Craftsman rate for that trade. On the job or other training of personnel is not reimbursable against service calls, except as authorized for a specific service call by the BCE for new contract requirements. For the purposes of this Tab, "craftsman" is defined as any KTR employee who is licensed in, or is specifically determined by the KTR to be knowledgeable and proficient in, one or more facility maintenance trades listed in CLINS 0013 and 0015 of this contract. The KTR shall furnish licenses and certifications as required by F2.3.1 thru F2.3.6 and shall maintain documentation sufficient to demonstrate that given individuals are proficient in the trades for which the KTR is requesting reimbursement. Upon government request, the KTR will provide such documentation within two work days. In addition, the KTR shall submit summary reports of employee qualifications in accordance with F-TE-3, F02a.

F3 General Requirements

F3.1 Disaster Response Work: In the event government property is damaged by causes of a disastrous nature, the BCE will determine the emergency actions necessary to protect government and personal property. Services will be ordered under the Labor for Service Call CLIN of the contract. KTR support required for disaster preparedness exercises shall be provided as directed by the BCE IAW AFI 10-2501, Air Force Emergency Management (EM) Planning and Operations, and will be ordered under the Labor for Service Call CLIN of the contract.

F3.2 Hazardous and Regulated Waste: Several of the activities undertaken in the execution of this contract will result in the generation of hazardous waste. The KTR shall comply with the Base Hazardous Waste Management Plan, AFI 10-2501, Air Force Emergency Management (EM) Planning and Operations, AFI 32-7042, Waste Management, AFI 32-7086, Hazardous Materials Management, and AFPAM 32-7043, Hazardous Waste Management Guide. The KTR shall ensure personnel handling hazardous waste and regulated materials are properly trained in a manner consistent with applicable local, state, and federal regulations.

F3.2.1 To facilitate waste handling and disposal, and ensure regulatory and Base Hazardous Waste Management Plan compliance, the KTR shall control the accumulation of hazardous and regulated wastes and establish procedures for documentation, inspection and on-site safety measures at the accumulation points for all KTR-operated facilities. The Base Hazardous Waste Mgt Plan does not require extraordinary procedures, but rather directs a common handling system that complies with OSHA and environmental guidelines and ensures compliance with federal and state regulations.

F3.2.2 The KTR shall comply with the Westover ARB Hazardous Materials Emergency Planning & Response (HAZMAT) Plan section on spill notification, spill prevention, containment and control for spill reporting and first response.

F3.2.3 Both underground and aboveground storage tanks containing petroleum products, hazardous materials, and other regulated substances are included in "facilities." The KTR shall comply with state, federal regulations and Air Force Instructions concerning the monitoring and inspections of those tanks.

F3.2.4 All work pertaining to handling hazardous and regulated waste other than preventive maintenance will be ordered under the Labor for Service Call CLIN. The Government will be responsible for actual disposal of hazardous and regulated waste, and costs associated therewith.

F3.3 Welding, Cutting, Brazing, and Soldering: The KTR shall comply with 29 CFR 1910, Occupational Safety and Health Standards and obtain AF Form 592, USAF Welding, Cutting, and Brazing Permit, from the Fire Department before initiating “hot work”. The KTR shall notify the Fire Department on completion of work.

F3.4 Road Closures: The KTR shall coordinate all road closures and re-opening required in the performance of this contract with the BCE, Fire Department, Security Forces, and COR prior to start of work.

F-2 Westover ARB Tab F http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afi10-2501/afi10-2501.pdf http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afi10-2501/afi10-2501.pdf http://static.e-publishing.af.mil/production/1/af_a4/publication/afi32-7042/afi32-7042.pdf http://static.e-publishing.af.mil/production/1/af_a4/publication/afi32-7086/afi32-7086.pdf http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afpam32-7043/afpam32-7043.pdf

F3.5 Technical Guidance: The KTR shall provide advice and assistance to the government on all areas specified as KTR responsibilities. Services include, attendance at (or participation in) commander’s staff meetings, Work Order Review Meetings (WORM), field surveys, disaster preparedness and base recovery exercises and meetings, environmental protection committees, Bird Aircraft Strike Hazard (BASH) Team, Base Civil Engineering staff meeting, Base Civil Engineering Update, Environmental Compliance Assessment Management Plan (ECAMP) meetings and inspections, Pollution Prevention and Recycling meetings, Facility Board, Foreign Object Debris (FOD), Safety Meeting, Base Energy Steering Group Meeting, Design Review Panels and meetings, utilities conservation, Water Committee Meetings, Snow Meetings and all other meetings designated by the BCE.

Attendance at the meetings noted in this subparagraph by KTR management and shop personnel, is Firm Fixed Price. The KTR shall prepare related reports as required by the BCE. Preparation of reports not specified in F-TE- 3 will be processed by the BCE as a miscellaneous service call.

F3.6 Work Involving Occupied Buildings

F3.6.1 During the performance of this contract, facilities will continue to be occupied. All KTR work shall be performed in an orderly manner with minimum disturbance and inconvenience to the occupants, including advance coordination as required. The KTR shall confine and limit his operations to only those areas required for performing the work. The KTR shall, on a daily basis, keep the work area, job sites and government vehicles used in the performance of this PWS free from accumulations of waste material, rubbish, tools, scaffolding, equipment, and materials. Upon completion of the job, the KTR shall leave the work area and premises in a clean and neat condition. (See F-TE-1, SDSF04)

F3.6.2 The KTR shall submit a written request to the BCE and obtain written approval from the BCE at least 48 hours prior to scheduled interruption of utilities to any facility. The KTR shall notify the facility managers, Fire Department, and Security Forces at least 24 hours prior to scheduled interruption of utilities. The KTR shall notify the BCE, Fire Department and Security Forces within 30 minutes after all utilities have been restored.

F3.6.3 KTR work areas that may present health or safety hazards to building occupants or other affected personnel must be securely enclosed, cordoned, marked or otherwise made safe by the KTR.

F3.7 Unscheduled Utility Outages: The KTR shall treat all unscheduled utility outages as emergencies. The BCE, Fire Department, and Security Forces shall be notified of all unscheduled utility outages within 30 minutes of occurrence. All utilities systems shall be reset and returned to its normal operating condition within one hour of utility being placed back in service. The KTR shall notify the BCE, Fire Department and Security Forces within 30 minutes after all systems have been reset. (See F-TE-1, SDSF05)

F3.8 Airfield Safety: The active airfield area (consisting of all runways, including overruns, taxiways, and areas adjacent to the above) is under the control of the Chief of Airfield Management, represented by the Air Traffic Controller (ATC) on duty in the control tower. Before entering or approaching this area for any reason, the KTR shall obtain permission from the ATC. In the airfield area the KTR shall subject his operations and movements to the control of the ATC IAW AFI 13-204V3, Airfield Operations Procedures and Programs.

F3.9 Asbestos Materials: The KTR may encounter asbestos containing materials (ACM) during performance of this contract. When ACM are encountered or suspected to be present in the work area, the KTR shall stop all work immediately and notify the BCE. The KTR shall conduct activities necessary to identify the presence of ACM in facilities and equipment and plan for limited abatement in order to conduct repairs and prevent work stoppages. All abatement activities will be IAW the Clean Air Act (CAAO), Occupational Safety and Health Administration (OSHA), Toxic Substances Control Act (TSCA), Asbestos Hazard Emergency Response Act (AHERA) and Massachusetts Department of Labor 453 CMR. All work under this paragraph will be ordered on an as required basis under the applicable Labor and Parts & Materials for Service Call CLINs of the contract.

F3.10 Work Clearance Request Form (AF Form 103): The KTR shall be responsible for processing all excavation permits and flagging/painting of utility systems and underground structures that falls under the responsibility of the BCE. From receipt of the request, the KTR shall have less than five business days to accomplish task per BCE work clearance policy. (See F-TE-2c-1 for estimates and F-TE-3, F03 for filing

F-3 Westover ARB Tab F http://static.e-publishing.af.mil/production/1/af_a3_5/publication/afi13-204v3/afi13-204v3.pdf instructions)

F4 Work Categories: The KTR shall perform two categories of work: Preventive Maintenance and Corrective Maintenance Service Calls.

F4.1 Preventive Maintenance (PM): Preventive maintenance is defined as those items of planned work, inspections and tests required on a periodic (for example, daily, weekly, semi-monthly, quarterly, semi-annual and annual) basis to prevent or delay failures of all real property, real property installed equipment (RPIE). The KTR shall base the degree of preventive maintenance employed upon the reliability, criticality, and economics of the equipment, facility, and system being maintained, except as specified elsewhere in the PWS. See additional workload data in F-TE-6. (See F-TE-1 SDSF06)

F4.1.1 Provide an effective, comprehensive PM program that establishes priorities for all preventative maintenance (whether performed in-house or by subcontract) tasks and frequencies that effectively focus resources necessary to maintain Westover infrastructure and provide greater protection to the equipment. Maintain all equipment and systems to sustain an operational capability for the anticipated asset life while maintaining life cycle costs within industry standards.

F4.1.2 Submit a completed PM plan to the BCE for approval within fifteen (15) days of the beginning of the first operational performance period. The KTR shall submit all proposed changes to PM schedules to the BCE or BCE’s designated representative in advance of the scheduled dates for performance. The KTR shall update schedules as necessary to reflect all changes in equipment inventory. All records maintenance shall be the sole responsibility of the KTR. At the beginning of each option period the BCE designated representative and KTR will jointly review the preventative maintenance accomplished over the previous twelve (12) months. The CO (with the BCEs recommendation and concurrence) will approve all additions or deletions to the PM. (See F-TE-3 F04 and F-TE-1

SDSF06)

F4.1.3 The PM program shall include equipment inspected or maintained, assigned shop, facility number, inspection, and maintenance action sheet frequencies and estimated hours. The KTR shall perform preventative maintenance as specified in existing PM records, Maintenance Action Sheets (MAS), identified applicable AF/UFC/ETL/UPC/MIL-Handbook standard, current RS MEANS CostWorks series (or equivalent), manufacturer’s specifications or agreed upon levels for each equipment item, facility, or infrastructure and plant system. Adhere to all manufacturers’ preventative maintenance recommendations throughout the warranty period of newly installed equipment.

F4.1.4 The KTR will maintain PM data, to include subcontracted work, and all costs associated with PM in IWIMS or an AFRC approved system to ensure all costs are captured to support the Asset Management Plans (AMPs), and Base Comprehensive Management Plans (BCAMPs). Upon Government request, the KTR will provide PM data IAW the PM Submission Procedures (see BCE Asset Management POC for procedures). PM data captured and tracked in another AFRC approved system will be provided in an excel format (See COR for sample PM and Shop Rate Data examples). All PM data will include: Installation code, Shop Number, Record Type, Record Description, Record Location, Record Frequency, Facility Number, Work Order Number, Craft (Shop Description i.e. OX, IT, ET), and estimated hours.

F4.1.5 The KTR shall provide an equipment failure report to the government for each instance of premature catastrophic failure. The failure report shall include preventative maintenance preformed, warranty expiration date (if any), equipment expected life, date equipment installation, date of failure, and explanation for failure. (See F-

TE-3 F05)

F4.1.6 The KTR shall enter a CM work order into IWIMS for all discrepancies found during preventive maintenance on equipment and facilities no later than 2 working days.

F4.2.1 PM Schedules: The KTR shall provide the following schedules.

F4.2.1.1 Annual PM Schedule: The KTR shall prepare and submit a written annual schedule by month for preventive maintenance, inspections, and tests of equipment referenced in the PWS Technical Exhibits. Schedule all

F-4 Westover ARB Tab F equipment items for preventive maintenance, inspection, and tests during the contract period providing for an even distribution of work. (See F-TE-3 F04 and F-TE-1 SDSF06)

F4.2.1.2 Monthly PM Schedule: The KTR shall prepare and submit a monthly schedule for all work and inspections required in Tab F. The KTR shall schedule all equipment items for preventive maintenance, inspection, and tests during the contract period providing for an even distribution of work. (See F-TE-3 F06 and F-TE-1

SDSF06)

F4.2.1.3 Completed PM Schedule: The KTR shall prepare and submit a written report of work actually accomplished during the preceding month. The report shall include the date/time accomplished, craftsman’s name, hours, actions accomplished with specific equipment information and location, and any written reports specified in F-TE-3. For any preventive maintenance work not performed as scheduled, the report shall include documentation of advance BCE approval. The KTR shall include a revised schedule in the report for any work, which was scheduled but not accomplished, and submit for the BCE's approval. (See F-TE-3 F07 and F-TE-1 SDSF06)

F4.3 Service Calls (See F-TE-1 SDSF07)

F4.3.1 Corrective Maintenance (CM) Service Calls: Corrective Maintenance (CM), previously known as Direct Scheduled Work (DSW) shall be subject to review and approval by the BCE. CM service calls consist of sustainment type work requirements and includes non-preventive maintenance, repair, and replacement, necessary to sustain real property assets. Examples of CM work are repair broken window; water/electrical outage; repairs to HVAC; repairing a gas valve, etc. (NOTE: A CM call may be generated by a customer who only knows the air conditioner does not work. The result of the customer complaint is a CM call requiring the KTR to repair the air conditioner). All CM call labor shall be paid at the applicable craft category hourly rate(s) specified under the Labor for Service Call CLIN of the contract. KTR CM repair building material costs will be reimbursed, this does not include consumable parts/materials, e.g. drill bits, saw blades, filters, spark plugs, plow blades, gas and cylinders, etc. Billing shall be broken down by craft in tenths of an hour per CM call per craft. (CM call number A1011:

plumber 10 hours, carpenter 2 hours, etc.) For any CM call meeting the requirements of F4.3.2.1, which in the evaluation of the KTR is $500.00 or less in labor and materials, the KTR shall schedule and accomplish the work within the periods established in paragraph F4.3.3 and subparagraphs below, after receipt of the CM call. If during accomplishment of any CM call, the KTR determines the cost will exceed $500.00 in labor and materials, work shall be stopped and the BCE contacted for further approval before proceeding. All CM calls in excess of $500.00 shall require BCE approval prior to accomplishment. The KTR shall populate, maintain, and update, the CE legacy systems Interim Work Information Management System (IWIMS), (or other Government designated replacement database system), in the time frames set forth in paragraph F4.3.3 and subparagraphs below after receipt of approval.

The KTR shall invoice the government for CM calls only after completion and acceptance of all work and update of IWIMS (or the government designated database system) data. CM service call work will be ordered under the Labor for Service Call CLIN of the contract with the following exceptions, which are considered firm fixed price: pickup and delivery of supplies and equipment; costs associated with Means estimates per F4.3.4; purely administrative tasks (including but not limited to: tasks associated with purchasing and scheduling materials and services, assembling materials lists, obtaining quotes, data entry, subcontract administration).

F4.3.1.1 Daily Schedule: Each workday before 8:00 A.M., the KTR shall notify the BCE and COR of all PM and CM work scheduled that day. Any changes to the daily schedule will be reported immediately to the BCE and COR.

F4.3.1.2 Customer Service (Work Control): The KTR shall serve as the on-base CE centralized customer service focal point. Process all CM work requests to include after hour calls, dispatch craftsman to emergencies, write Corrective Maintenance (CM), previously known as Direct Scheduled Work (DSW). Maintain the night log with all pertinent information. Classify work utilizing the most current government work classification system. Provide work request feedback to facility managers to include approved priority estimated start date and completion status.

The KTR shall receive calls by telephone, in person, or in writing at the service call desk during normal duty hours, Monday through Friday 0700-1630, excluding holidays. CM calls (other than emergencies) shall only be accepted from facility managers or their alternates, RPM supervisor, or the BCE. The KTR shall accept emergency CM calls from all base personnel. A list of personnel authorized to place CM calls (other than emergencies) will be provided to the KTR by the BCE.

F-5 Westover ARB Tab F

F4.3.1.3 Interim Work Information Management System (IWIMS): The KTR shall populate, maintain, update, generate, and manage all CM call data and reports in the CE legacy systems IWIMS, or Government designated replacement database system. The KTR shall input daily work order status and all information IAW the procedures outlined in the CE legacy systems IWIMS Guidebook for a BOS Contract Environment, or Government designated replacement database system guidance. The KTR shall input a description of work performed and detailed remarks, including corrective actions and materials used, for all CM calls. Except as otherwise stated herein, the KTR shall input estimates for all CM calls prior to the performance of work. The KTR’s estimate for non-duty hour emergency CM calls shall be input NLT the next workday along with requests for BCE approval of overtime. For those CM calls estimated to be $1,000.00 or less, the estimate may be based on the KTR’s experience or on industry standards. Actual hours and costs shall be input daily and at the completion of work. If, during accomplishment of any CM call, the KTR determines the cost will exceed the approved amount in IWIMS or the Government designated replacement database system, the work shall be stopped and the BCE shall be contacted for further approval. The KTR shall document all CM call changes, including emergency verbal approvals, special conditions and references to related work orders in the remarks section of the service call form in IWIMS.

F4.3.1.4 Service Call Form/Signatures: The CM call form in IWIMS or the Government designated replacement database system shall be used. Upon completion of a CM call, the KTR shall obtain a signature from the requester or facility manager (or alternate) to validate that the work was completed.

F4.3.1.5 Work Accomplishment: Generally, the KTR shall perform CM call work in the sequence received based on the allotted time. However, it may become necessary for the Government to change the sequence and timing for work performance or completion based on unforeseen changes in circumstances. Any required changes in the sequence and timing for work performance or completion will be determined by the BCE and provided to the KTR.

Such changes shall not form the basis for an equitable adjustment. Document all work changes in the remarks section of the service call form in IWIMS.

F4.3.1.6 Any CM call, which will change Government real property records, facility plans, or detail drawings, shall be individually managed. The KTR shall use scaled facility drawings indicating to scale all changes to plans, elevation, and details, as appropriate, so necessary updating of real property records, facility plans, and drawings can be accomplished. The KTR shall submit the "marked-up" scaled drawings IAW F-TE-3 F08 prior to considering the job complete.

F4.3.2 Types of Corrective Maintenance Calls

F4.3.2.1 Unscheduled/Scheduled Sustainment Work: Corrective Maintenance work which contributes to the sustainment of facilities to support the continued mission operations. Non-preventive maintenance and repair CM work is defined as work necessary to: change parts, accessories, apparatus, bearings, drive belts, chains, pulleys, sheaves, valves, piping apparatus, strainers, filters, and the change-out of components such as generators, pumps, starters, motors, radiators and the total overhaul of the basic item of equipment or facility system. Non-preventive maintenance and repair is performed as a result of equipment or facility system breakdown or by detection of a malfunction or potential malfunction. All repairs will be ordered under the applicable Labor for Service Call CLIN of the contract.

F4.3.2.2 Scheduled Enhancement Work: Work which does not contribute to the sustainment of continued mission operations are for work which enhance a facility.

F4.3.2.2.1 Miscellaneous Service Calls: Service calls which are within the overall realm and scope of the Real Property Maintenance (RPM) function, but which are not specifically called for in any section(s) of the RPM PWS.

Miscellaneous service calls are tasks that cannot be defined as non-preventive maintenance, repairs, or replacements.

Miscellaneous service calls will be ordered under the Labor for Service Call CLIN of the contract and the KTR shall obtain BCE approval prior to accomplishing the work regardless of estimated cost.

F4.3.2.2.2 Modernization/Restoration Work: Modernization/Restoration is defined, as work performed for which the end result is a new or higher standard (facility enhancement). Example: Replace wallpaper, replacing carpet/tile, painting, increase HVAC capacity, replacing existing items with new items for the purpose of improving the quality of the work area. Also included is work performed that results in adding new components or items to an existing

F-6 Westover ARB Tab F facility or system, or work that substantially alters a facility or system. Example: Install new door in existing wall, build a new wall within an existing facility, installing carpet or tile where none previously existed, changing the use.

In no case shall modernization/restoration service calls exceed $30,000 (labor and materials). The total amount of modernization/restoration shall be limited to, $150,000 per year. The BCE will develop a metric to track expenditures and report status to WORM and HQ AFRC/A7I monthly. Response and completion time for these service calls shall be accomplished in the time frames as established by the BCE. The BCE will provide an approved AF Form 332, Work Request, to the KTR for all Modernization/Restoration work. All work under this paragraph will be ordered under the Labor for Service Call CLIN of the contract.

F4.3.3 Corrective Maintenance Service Call Priorities: CM service call priorities are defined as below and the KTR shall start and finish work as follows:

F4.3.3.1 Priority 1 Emergency (Sustainment, Corrective Maintenance): Priority 1 is all emergency (unscheduled) work. Emergency work represents immediate maintenance, safety, or mission risk and will always be accomplished before all other work. The goal is to eliminate the emergency hazard or perform a temporary fix until sufficient materials or resources are made available to complete a final repair. The KTR shall notify the BCE, respond back to the customer within 10 minutes, and initiate corrective action within 30 minutes after receipt of service call. The KTR shall continue work until the emergency condition is removed. The KTR shall notify Security Forces and Fire Department personnel as soon as possible but NLT 30 minutes after the KTR is notified of the emergency. (See F-TE-1 SDSF07)

F4.3.3.2 Priority 3 – Sustainment Corrective Maintenance (CM): Priority 3 is classified as Sustainment Corrective Maintenance. The majority of customer generated daily workload will fall within this category. This work category is also classified as scheduled, non-discretionary work. Priority 3 work is divided into three sub-levels based on the type and description of the work and the maintenance risk of not performing the task as well as priority of the asset.

F4.3.3.2.1 Priority 3A – High Risk Work: This sub-category priority is often associated with follow-up work to an Emergency (Work Priority 1) that was responded to and downgraded. Work that corrects life, health and safety deficiencies should also fall under 3A, i.e. RAC, FSD, etc. This identifies the task as having the potential for high risk to the asset and left unattended could become potentially worse. The KTR shall respond within 24 hours and complete all work within five workdays. (See F-TE-1 SDSF07)

F4.3.3.2.2 Priority 3B – Medium Risk Work: The priority is based on the scope of work, typically medium risk, and should be responded to in an expedited manner to prevent failure. Failure to respond could lead to requirement becoming a 3A high risk. Work orders in this category are only CE internally generated work, typically during PM inspections, and to repair and maintain RPIE assets. The KTR shall make an initial response within five workdays and complete all routine service calls within 30 calendar days. (See F-TE-1 SDSF07)

F4.3.3.2.3 Priority 3C – Routine Risk Work: This is low priority and low risk maintenance. Low maintenance risk supports delays longer time periods to complete. The KTR shall make an initial response within 15 workdays and complete all routine service calls within 60 calendar days. (See F-TE-1 SDSF07)

F4.3.3.3 Scheduled Enhancement Work: Priority 4 is classified as enhancement or discretionary work. All work in this category will be managed through a review committee within CE, typically called the Work Order Review Meeting or WORM. The WORM will apply both asset management and Priority Authorization List (PAL) type factors to these kinds of requests. Work will be defined and prioritized by the BCE. Enhanced work orders will not be accomplished over sustainment work.

F4.3.3.3.1 Priority 4A – Scheduled Enhanced Work: Work orders in this category are for facility enhancement or “nice to have” work. Examples include all M&R work associated with replacement of carpet or ceiling tiles, lighting upgrades, installation of electrical outlets, or repair of aesthetic appurtenances, such as landscape lighting.

Work could also be for a new critical mission requirement when an addition to or new RPIE is required. Work orders in this category may require capitalization.

F4.3.3.3.2 Priority 4B – Scheduled Enhanced Work: Work done to upgrade, replace, or install a system which

F-7 Westover ARB Tab F may need to be capitalized. Work that does not contribute to sustainment or ensure continued mission operations.

Work can be accomplished via contract/Saber and “funded by others.” Other examples, event support (airshows) and any decorative versus operational need (signs, landscaping, status displays etc.) fall in this category.

F4.3.3.4 Upgrade/Downgrade of Priorities: CM calls shall not be downgraded to a lower classification except as approved in writing by the BCE. Conversely, as determined in writing by the BCE, CM calls may be upgraded to a higher classification as dictated by the situation.

F4.3.3.5 End of Contract Year Service Call Approval and Completion: All CM or Enhancement calls must be approved in IWIMS NLT the last day of the contract option year. All CM or Enhancement calls must be physically complete within 30 days of approval and must be financially closed within 120 days of approval.

F4.3.4 R.S. “MEANS” Cost Data: The KTR shall use the R.S. Means (MEANS) data to determine the estimated cost of CM calls where the total costs (labor and materials) are estimated to exceed $1,000. All work associated with the development of R.S. MEANS estimates, including any work associated with the development of the estimate and any revised MEANS estimates, is included in the firm fixed price. The fixed price tasks associated with Means estimates are: identify individual tasks needed to complete the service call; determine the quantities of materials, labor and/or subcontract services needed; determine unit pricing or other pricing data; compute overall costs; prepare and submit estimate as required by this PWS. The estimated workload for MEANS estimates is included in F-TE-2c.

F4.3.4.1 Processing Times: Processing time for the KTR to complete and input the MEANS estimates into IWIMS shall be IAW the priorities set forth below. All MEANS estimates shall be treated as a priority II, unless otherwise specified by the BCE. The completion times shown are workdays after receipt by the KTR of the CM call request.

(See F-TE-1 SDSF08)

Priority: # Days:

I

II

III

IV

F4.3.4.2 The BCE may provide any applicable sketches, drawings or other description of the required work, as needed to help define the overall scope of work for extensive repair or M/R service calls. As necessary, and as requested by the KTR or the BCE, a meeting or site visit will be conducted between the BCE, the KTR and the customer to review the requirement, discuss the scope of work, and answer any questions the KTR, BCE or customer may identify. Document all service call changes in the remarks section of the service call form in IWIMS.

F4.3.4.3 The KTR's MEANS estimate shall include: an itemized list of materials, with the cost and basis thereof indicated; the estimated craft hours by craft category, with the cost of labor based on the applicable craft hourly rates specified under the applicable Labor for Service Call CLIN of the contract; a description of any equipment rental with justification, and rental cost with basis thereof indicated. The KTR shall fully explain any assumptions used in developing the MEANS estimate. Document all assumptions in the remarks section of the service call form in

IWIMS.

F4.3.4.4 It may become necessary for the KTR to develop revised MEANS estimates. Revised MEANS estimates can be caused by a number of reasons, including (but not limited to): funding constraints, change of mission, project scope changes, customer changes in the Government requirement, inadequate or inaccurate estimates by the KTR.

Any request for a revised MEANS estimate will be submitted in writing by the BCE with a description of any changes and an explanation of reasons necessitating the revision. Processing times for revised MEANS estimates will be IAW paragraph F4.3.4.1 and the priority as established by the BCE. The KTR shall document all individual service call changes in the remarks section of the service call form in IWIMS.

F4.3.4.5 Completion of Means CM call work shall be IAW paragraph F4.3.3 work priorities unless deviation is approved by the BCE. BCE approval is required before start of work.

F-8 Westover ARB Tab F

F4.3.4.6 The KTR shall be aware some CM calls may be canceled or not approved for accomplishment after the MEANS estimate has been developed and input into IWIMS. The BCE shall notify the KTR of any CM calls that are canceled or not approved for accomplishment. Document all individual CM call information in the remarks section of the service call form in IWIMS.

F5 Facility Maintenance: The KTR shall be responsible for the maintenance and repair of all base facilities and utility systems. The KTR shall perform all work under this PWS using licensed/qualified craftsmen and the latest trade practices. The KTR shall comply with the Uniform Building Code. In the event any base facility not identified in this PWS should require repairs or non-preventive maintenance, work will be ordered under the applicable Labor for Service Call CLIN of the contract. (See F-TE-1 SDSF09)

F5.1 Facility Maintenance Files: A facility maintenance folder for each facility shall be maintained by the KTR.

Documentation of all service calls accomplished on a facility shall be placed in chronological order in the appropriate facility maintenance folder. The records shall provide detailed maintenance and repair history for each facility. Documentation will include all materials used, date, start/stop times, and name of person accomplishing these actions. The KTR shall maintain all warranty information in this file. Any service call, which requires a MEANS estimate, shall have the estimate filed with the service call form. These files and their contents are the property of the government and shall not be destroyed or removed from the installation. These files shall be made available to the BCE, the COR and the CO at all times during the life of the contract. (See F-TE-1 SDSF10)

F5.1.1 Preventive Maintenance Program Files: A Preventive Maintenance Program (PM) file for all preventive maintenance, inspections and testing shall be maintained by the KTR. Documentation for all PM accomplished shall be placed in chronological order in the appropriate preventive maintenance item folder. Documentation will include all materials used, date, time, and name of person accomplishing these actions. Documentation shall identify all discrepancies found during preventive maintenance. These records shall provide preventive maintenance, inspections, testing, and completion history for each recurring item listed in this PWS. These files and their contents are the property of the government and shall not be destroyed or removed from the installation. These files shall be available to the BCE, the COR, and the CO at all times during the life of the contract.

F5.1.2 BUILDERTM Data: Before closing out work orders for replacement of equipment or pieces of equipment classified within NIST standard NISTIR 6389 as Uniformat II Level 4 or higher, the KTR shall document and deliver, at each equipment level, the specific equipment removed from service (model number and serial number), and submit the new piece of equipment information installed at every level to include all name plate data (i.e. ID Number, Equipment Type, Equipment Make, Serial Number, Model, Capacity, Manufacturer, Warranty Date, Warranty Company, Warranty Company 2, Warranty Date 2, Location, dated Manufactured, Control Type/Make, Year Installed, and any other pertinent comments), and digital pictures of a legible name plate and overall configuration for easy identification of the equipment. (F-TE-1 SDSF11, F-TE-3 F09)

F5.2 Roofing: The objective of a roof maintenance inspection program is to reduce the life-cycle cost of installation roofs. Roof management involves the periodic inspection, routine maintenance and repair. The KTR shall perform a visual roof inspection and general housekeeping (removal of foreign debris) on all roofs, gutters, downspouts, flashing, and gravel stops, in May of each year. Perform inspections IAW the appropriate National Roofing Contractors Association (NRCA) Manual for Inspection and Maintenance, and UFC 3-110-04 Roofing Maintenance and Repair. The KTR shall inspect all roof systems not covered by the Manual for Inspection and Maintenance, or UFC 3-110-04, or IAW the applicable manufacturer's instruction or customary trade practices if manufacturer's instructions do not exist. The KTR shall prepare and submit a written report of findings specifying the location and severity of any defective or potentially defective areas. (See F-TE-3 F10) (Refer to F-TE-2e for gutter/downspout quantities).

F5.2.1 The KTR shall use BUILDERTM to maintain a roof management database to administer the roof inspection program. The roof database will be maintained IAW AFI 32-1051, Roof Systems Management. The roof database will contain detailed information on each roof section (facility number, roof type, material, manufacture, warranty info, etc.) and classify each roof section as “red”, “yellow”, or “green” IAW the guidelines for classification in AFI 32-1051 and BUILDERTM. Training for the data base is on line and self-paced on government supplied computers.

F5.2.1.1 The KTR shall repair all roofing, flashing, gutters, downspouts or gravel stops, which are leaking, missing, loose, F-9 Westover ARB Tab F http://www.wbdg.org/ccb/DOD/UFC/ufc_3_110_04.pdf http://www.wbdg.org/ccb/DOD/UFC/ufc_3_110_04.pdf http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afi32-1051/afi32-1051.pdf http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afi32-1051/afi32-1051.pdf http://static.e-publishing.af.mil/production/1/af_a4_7/publication/afi32-1051/afi32-1051.pdf or otherwise defective. The KTR shall patch or replace in such a manner to ensure the completed work is water and weather tight. The roof repairs shall include all necessary structural repair and fascia board repair. The KTR shall remove bitumen spilled over gravel stops and on fascia boards during the execution of repair work under this contract. The KTR shall perform repair work IAW the National Roofing Contractors Association (NRCA) Manuals, and UFC 3-110-04.

All repair work under this paragraph will be ordered under the applicable Labor for Service Call CLIN of the contract.

F5.2.1.2 Roof Heating Tape/Cable System: Twice per calendar year, the KTR shall inspect and test de-icing cables and related components installed in gutters and downspouts. This work shall include inspections and testing of cables, connections, heat controls and power sources for defective conditions. Inspection, testing and evaluation shall be in accordance with manufacturer's requirements and the National Electric Code. The systems shall be activated each year in the fall, and shut down each Spring. Inspection and testing work shall be accomplished upon activation (15 October) and immediately before shut down (15 April). Repairs will be ordered under the Labor for Service Call CLIN. (Refer to F-TE-2e for facilities and quantities).

F5.2.2 Fixed Ladders

F5.2.2.1 Inspections: The KTR shall inspect all fixed ladders annually IAW AFI 91-203, Air Force Consolidated Occupational Safety Instruction. Locations of the ladders and quantities are identified in F-TE-2i. A formal, fully documented inspection of all fixed ladder inspections shall be reported IAW F-TE-3 F11.

F5.2.2.2 Maintenance and Repair: Maintenance and repair of fixed ladders shall be IAW AFI 91-203. Any modifications will be approved and documented in writing by the BCE and Ground Safety. All repair work under this paragraph will be ordered under the applicable Labor for Service Call CLIN of the contract.

F5.3 Locksmith: The KTR shall provide locksmith services to include safes, vaults, combination locks, cipher locks, panic hardware, file cabinet locks, door closers, codes and keys, key cutting, padlocks, and associated hardware. The KTR shall be furnished keys for access to many facilities and shall protect keys from pilferage. The KTR shall establish a procedure for an orderly arrangement and positive control of all keys. In the event a master key or sub-master key in the KTR's possession is lost or missing, all locks and keys for that system shall be replaced or retumbled at the KTR's expense. The KTR shall make and distribute keys to the BCE only. The KTR shall provide all key codes on all facilities locks to the Real Property Manager upon request. The BCE will control all key blanks.