Atch_9_-_Past_Performance_Questionaire_(PPQ).docx

PAST PERFORMANCE QUESTIONNAIRE

1. The contractor identified in Section 1 of this questionnaire is being considered in a Source Selection by the 338 Specialized Contracting Squadron, JBSA-Randolph, TX. You have received this questionnaire because you are a source of Past Performance Information for that offeror.

2. Please complete the attached questionnaire for the contractor and program described in Section 1. Send the completed questionnaire via email to audrey.talamantez@us.af.mil, and michael.corrigan.2@us.af.mil. Begin the subject line of the email with “SOURCE SELECTION SENSITIVE INFORMATION (SEE FAR 2.101 & 3.104)”.

DO NOT SEND THE COMPLETED

QUESTIONNAIRE TO THE CONTRACTOR

WHEN FILLED IN, THIS DOCUMENT IS SOURCE SELECTION SENSITIVE

3. Based upon your knowledge and experience with the contractor’s performance, assign a rating consistent with the rating/description criteria below. Limit your assessment to the particular program referenced in Section 1. Place an “X” in the appropriate column using the definition matrix below. Assessments should reflect only contractor liable performance. The following is a definition of the rating levels:

4. Please discuss each response for which you indicated N (Neutral) via a narrative explanation. Space for your comments is provided after each area (use additional sheets, if necessary).

5. In addition to completing the attached questionnaire for the identified program, please provide comments on any other programs for which your activity has contracts with this contractor. You are urged to supplement your own knowledge of the contractor’s performance with the judgment of others in your organization.

6. Please fill in all sections. Your prompt response will be integral to the successful and timely completion of this source selection and ensuring the Government receives the best value.

SECTION 1: CONTRACT IDENTIFICATION

1. Program Title: _____________________________________________________________________

1. Contractor (Company/Division): _______________________________________________________

1. Contractor Cage Code: ______________________________________________________________

1. Contract number: __________________________________________________________________

1. Contract type (e.g., FFP, FPIF, CPFF): _________________________________________________

1. Was this a competitively awarded contract? Yes __________ No _________

1. Was this contract set aside for small business? Yes __________ No _________ If Yes, how was it set aside? _______________________________________________

1. Period of performance: _____________________________________________________________

1. Initial contract cost: ________________________________________________________________

1. Current/final contract cost: ___________________________________________________________

1. Reasons for differences between initial contract cost and final contract costs:

L. Brief description of effort as ________Prime or ________Subcontractor:

SECTION 2: CUSTOMER OR AGENCY IDENTIFICATION

1. Customer or agency name: _________________________________________________________________________________

1. Customer or agency description (if applicable): _________________________________________________________________________________

1. Geographic description of services under this contract (i.e. local, national, worldwide, other Commands): ___________________________________________________________________________________

SECTION 3: EVALUATOR IDENTIFICATION

1. Evaluator's Name: _________________________________________________________________________________

1. Evaluator's Position or Title (e.g., Program Manager, QAE, PCO/ACO): _________________________________________________________________________________

1. Evaluator's Phone/Fax number: _________________________________________________________________________________

SECTION 4: EVALUATION

Mobilization/Changeover

A.1. How did the contractor transition resources and personnel from previous provider?

Comments:

A.2. Was the contractor able to effectively perform on the first day of contract performance?

Comments:

A.3. Was the contractor able to submit required plans in a timely manner during the mobilization period?

Comments:

A.4. Was the contractor able to complete required inventories during mobilization period in a timely manner?

Comments:

A.5. How did the contractor do with recruiting qualified personnel?

Comments:

A.6. How did the contractor do with hiring qualify workforce to include key positions?

Comments:

A.7. Did the contractor provide the correct number and type of vehicles by the first day of contract performance?

Comments:

A.8. How was the contractor’s ability to acquire security clearances for all required personnel?

Comments:

A.9. How effectively did the contractor’s management team lead, manage and control the program?

Comments:

A.10. How did the contractor’s management and supervisory personnel understand aircraft and trainer maintenance functions?

Comments:

A.11. How effectively did the contractor support multi-shift hours of operations?

Comments:

A.12. How effectively did the contractor manage Government Furnished Property? (i.e. facilities, equipment, etc.)

Comments:

A.13. How did the contractor do with managing and performing corrosion control on aircraft and support equipment?

Comments:

A.14. How effectively did the contractor manage geographically separate units?

Comments:

A.15. How effectively did the contractor manage Munitions Storage Areas (MSA)?

Comments:

A16. How effectively did the contractor manage environmental protocol compliance?

Comments:

A.17. How well did the contractor support the host base’s Operational Plans, Plans and Support Agreements?

Comments:

A.18. How well did the contractor support contingency operations?

Comments:

A.19. How effectively did the contractor adhered to custodial plans and facility management duties? (i.e. submittal of work orders, repairs, etc.)

Comments:

A.20. Rate how well the contractor procured non-Government provided aircraft parts or other consumables in a cost effective manner that met technical order threshold standards.

Comments:

A.21. Please provide YOUR OVERALL RATING for this factor.

B.1. How effectively did the contractor do with providing quality of services, products, and workmanship?

Comments:

B.2. How effectively did the contractor implement processes for identifying and preventing deficiencies to include root cause analysis procedures in the quality of service, including workmanship, products, and customer support?

Comments:

B.3. How effectively did the contractor apply and monitor corrective actions and ensure successful and timely problem resolution?

Comments:

B.4. How did the contractor’s system(s) for recording, computing, and accessing performance measure data?

Comments:

B.5. How did the contractor link the quality control process to their training program?

Comments:

B.6. How did the contractor do with workforce staffing of their quality system?

Comments:

B.7. How did the contractor’s corporate management approach do with identifying negative trends and implementing corrective actions?

Comments:

B.8. How did the contractor do in effectively managing a Foreign Object Damage (FOD) program and damage to government property?

Comments:

B.9. How effectively did the contractor managed and maintained tools and test equipment?

Comments:

B.10. How did the contractor’s Technical Order Distribution Office (TODO) perform maintaining update technical orders?

Comments:

B.11. How did the contractor do in complying with Government technical maintenance orders, commercial manuals, policy and procedures, Air Force instructions to perform maintenance?

Comments:

B.12. How did the contractor do reporting accurate maintenance information system (MIS) data?

Comments:

B.13. Overall how would you rate the contractor’s quality system and quality control plan?

Comments:

B.14. Please provide YOUR OVERALL RATING for this factor.

C.1. How did the contractor do with workforce staffing to support all Performance Work Statement (PWS) requirements?

Comments:

C.2. How did the contractor’s organizational structure support the Performance Work Statement (PWS) requirements?

Comments:

C.3. How did the contractor’s staffing skill mix support PWS requirements?

Comments:

C.4. How well did the contractor determined workforce composition? (e.g. productive/non-productive hours, overtime, weekend shift, proper skills mix for proper work areas, etc.)

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C.5. How effectively did the contractor cross-utilize their workforce. Consider whether a Collective Bargaining Agreement (CBA) was in place and cross-utilization was permitted under the CBA?

Comments:

C.6. How effectively did the contractor backup “one deep” personnel with properly trained/certified personnel to ensure continuous contract performance?

Comments:

C.7. How effectively did the contractor maintain adequate staffing to meet mission changes, unscheduled and urgent requirements while meeting PWS requirements?

Comments:

C.8. How effectively did the contractor sustain trained, qualified and certified personnel, including training management and instructor staffing to meet the requirement throughout the life of contract?

Comments:

C.9. How effectively did the contractor do with providing a comprehensive training plan to ensure only trained, qualified and certified employees were performing the PWS required services?

Comments:

C.10. How effectively did the contractor’s approach to recruit and retain an experienced, motivated labor pool, including replacement of key personnel for the life of the contract?

Comments:

C.11. How effectively did the contractor resolve/avoid labor disputes and/or strikes or execute their Strike Plan to ensure no interruption of services?

Comments:

C.12. Overall, how would you rate the contractor’s staffing plan?

Comments:

C.13. Please provide YOUR OVERALL RATING for this factor.

D.1. To what degree was the contractor able to meet or exceed small business goals set forth in the approved subcontracting plan?

Comments:

D.2. How effectively did the contractor manage small business participation to meet technical performance?

Comments:

D.3. Rate the Contractor’s responsiveness to modification requests or adjustments in delivery requirements.

Comments:

D.4. Rate the effectiveness of the Contractor’s ability to manage their subcontractors’ quality of work.

Comments:

D.5. If the Contractor was issued a cure notice or show cause notice, rate the contractor’s performance pertaining to rectifying the situation.

Comments:

D.6. Rate the Contractor’s effectiveness with showing initiative to identify and solve issues and offer alternative approaches.

Comments:

D.7. Rate the Contractor’s ability in paying their subcontractors/suppliers and personnel in a timely manner.

Comments:

D.8. Rate the Contractor’s ability to execute an effective financial management program, to include timely and accurate invoicing and timely corporate approval of cost reimbursable purchases.

Comments:

D.9. Rate the quality and accuracy of documentation the Contractor provided in support of Requests for Equitable Adjustment and/or other contract changes.

Comments:

D.10. Rate the Contractor’s ability to maintain a cooperative business relationships with the Government personnel, e.g. Contracting Officer’s Representative (COR), contracting personnel, customers, etc.

Comments:

D.11. Rate the contractor’s ability to delegate authority to project managers and supervisors commensurate with contract requirements.

Comments:

D.12. Please provide YOUR OVERALL RATING for this factor.

E. Government Contracts Only: Was this contract partially or completely terminated for default or convenience? Or indicate if there is a pending termination?

No ____ Yes ____ For Default ____ For Convenience ____ Pending Terminations ____ If yes, please explain (e.g., inability to meet cost, performance, or delivery schedules, etc). _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

F. Please provide YOUR OVERALL RATING for this contract by circling your rating:

G. GENERAL COMMENT (Choose one of the following and explain your choice in the remarks)

Given what I know today about the contractor’s ability to execute what was promised in their proposal, I, (mark your response below) , award to them today given that I had a choice.

Would _____________ Would not ______________

SECTION 5: NARRATIVE SUMMARY

Please provide any additional comments you may have concerning other contracts your agency has with this contractor.

Would you have any reservations about soliciting this contractor in the future or having them perform one of your critical and demanding programs?

Please provide any additional comments concerning this contractor’s performance, as desired.

DO NOT SEND this completed questionnaire to the Contractor.

WE APPRECIATE YOUR PROMPT RESPONSE AND ASSISTANCE!

FA3002-14-R-0011

Attachment 9