Attachment L3 Section L 15 Dec 2019.pdf

PART IV REPRESENTATIONS AND INSTRUCTIONS

SECTION L– INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

SECTION L FA2486-19-R-0003

Attachment L3

ATTACHMENT L3

Past Performance Customer Questionnaire

Please expedite this request provide one (1) copy to the offeror and email or mail your response to:

SOURCE SELECTION FACILITY

210 West D. Ave., Suite 160 Bldg 373 Eglin AFB, FL 32542

Attn: Mrs. Karen Wagner, Contracting Officer karen.wagner.1@us.af.mil

1. Evaluator Summary:

Evaluator’s Name:

Evaluator’s Title/Rank:

Evaluator’s Organization:

Evaluator’s Role (relative to the Offeror being evaluated):

Evaluator’s Phone: DSN, _____________________COMM,____________________

Dates of Involvement: From: To:

2. Contract Summary:

Service provider (Company and Division): Program Name:

Contract Number:

Contract Type: Period of Performance: ______________________

Purpose: (Circle one)

Engineering; Mathematics and Statistical Analysis; Computer Science; IT Support, Services, Other (Specify)

Contract Cost:

Scope of Effort:

3. Instructions: Please complete the following survey using the rating scale below:

Exceptional (E): Identified performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the service provider were highly effective.

Very Good (VG): Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being assessed was accomplished with some minor problems for which corrective actions taken by the service mailto:karen.wagner.1@us.af.mil provider were effective.

Satisfactory (S): Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the service provider appear or were satisfactory.

Marginal (M): Performance does not meet some contractual requirements. The contractual performance of the element or sub element being assessed reflects a serious problem for which the service provider has not yet identified corrective actions. The service provider’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory (U): Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the service provider’s corrective actions appear or were ineffective.

NOTE: Your comments on unsatisfactory ratings and other ratings where problems have not been satisfactorily resolved are critical to our Past Performance evaluation. Please take the time to provide comments.

Not Applicable (N/A): Indicates the service provider was not required to perform similar efforts on the subject contract. An N/A response will be evaluated neither favorably nor unfavorably.

Questionnaire

Background:

The requirements of our Backshop contract include: Provide personnel, equipment, tools, materials, vehicles, supervision, logistics, training, technical support, and other items and services (except those items and services specifically identified as Government furnished) necessary to manage and perform the services of this contract. The service provider shall provide Backshop maintenance, Temporary 2 (T-2) Modifications, and support tasks and functions specified within the Performance-based Work Statement (PWS) for the 96th Test Wing. The service provider is encouraged and expected to generate innovative approaches to efficiently and effectively accomplish tasks, functions, and requirements within this PWS in a quality manner and in a way which fosters pride and ownership in the work performed. The service provider shall ensure work, services, and operations are in compliance with local, state, and federal laws and regulations, publications, and applicable technical orders (TOs) listed in Appendix D. Additionally, the service provider shall comply with safety, security, and environmental requirements. Sections in TOs, AF, Major Command (MAJCOM) or local regulations that refer to Bioenvironmental Engineering for Occupational Health support and evaluation shall be accomplished by the service provider's industrial hygiene/occupational health specialist except where specifically spelled out in the contract.

A. Phase-In/Transition Plan In evaluating the service provider’s management approach, consider the following items:

a. Ability to accomplish all phase-in/transition plans with all phase-in/transition activities completed within the required time limit.

b. Ability to provide a detailed plan on employees’ proof of qualifications/certifications.

c. Ability to provide a detailed plan on new employee hiring, retention of current personnel, training/orientation, badging activities and any security clearance issues prior to contract start.

d. Ability to provide a detailed plan to have all vehicles in place and serviceable to include the service providers logo on each vehicle at contract start.

e. Ability to provide a detailed plan to accommodate changes in requirements and priorities prior to and up to contract start.

Phase-In/Transition Plan E VG S M U N/A

a. The service provider’s phase-in/transition plans with phase-in/transition activities was: (select one)

b. The service provider’s ability to provide employees’ proof of Qualifications and or certifications was:

(select one)

c. The service provider’s ability to hire new employees, retention of current personnel, training/orientation, badging activities and any security clearance issues prior to contract start was: (select one)

d. The service provider’s Ability to have all vehicles in place and serviceable to include the service providers logo on each vehicle at contract start was: (select one)

e. The service provider’s ability to accommodate changes in requirements and priorities at contract start was:

(select one).

B. Program Management In evaluating the service provider’s approach to program management, consider the following items:

a. Ability to provide an organizational structure to include reporting chain for daily operations and mission events; an organization chart identifying key personnel positions.

b. Ability to provide a key personnel listing by position and section clearly identifying those responsible for the respective flight commander/flight chief and non-commissioned officer in charge (NCOIC) duties outlined in each applicable section IAW AFI 21-101 as per the PWS.

c. Ability to provide for and accommodate changes in Governments requirements and priorities.

d. Ability to provide listing of all service provider proposed vehicles by type and number.

e. If subcontracting, ability to describe their approach for subcontracting and managing any subcontracted efforts. Include a description of the functions that will be performed by subservice providers and where the performance will take place.

f. Ability to provide a training approach that addresses all service provider (and subservice provider if applicable) employees, and ensures the workforce is technically qualified to meet the PWS requirements on an initial and continuing basis.

g. Ability to provide a “final” or “draft” of the plans/programs as requested prior to contract start such as:

1. Strike Plan

2. Quality Control Plan

3. Drug Free Workplace Plan

4. Safety Plan

5. Property Control Plan

6. Contingency Plan

Program Management

E VG S M U N/A

a. The service provider’s organizational structure to include reporting chain for daily operations and mission events; an organization chart identifying key personnel positions was:

b. The service provider’s key personnel listing by position and section clearly identifying those responsible for the respective flight commander/flight chief and non-commissioned officer in charge (NCOIC) duties outlined in each applicable section IAW AFI 21-101 as per the PWS was: (select one)

c. The service provider’s ability to accommodate changes in requirements and priorities was: (select one).

d. The service provider’s listing of all service provider proposed vehicles by type and number

e. If subcontracting, the service provider’s approach for subcontracting and managing any subcontracted efforts. Include a description of the functions that will be performed by subservice providers and where the performance will take place was: (select one)

f. The service provider’s training approach that addresses all service provider (and subservice provider if applicable) employees, and ensures the workforce is technically qualified to meet the PWS requirements on an initial and continuing basis was: (select one)

g. The service provider providing a “draft” of the plans/programs as requested prior to contract start was: (select one)

C. Management of Personnel In evaluating the service provider’s approach to management of personnel, consider the following items:

a. Ability to provide a staffing approach in numbers with a matrix showing proposed manning by shift and number of personnel per shift for each shop for day to day operations; an approach for obtaining additional workforce as needed to support contingency plans.

b. Ability to maintain home station operations during times of TDY/deployments.

c. Ability to monitor, track and provide all Personal Protective Equipment to employees.

Management of Personnel E VG S M U N/A

a. The service provider’s ability to provide a staffing approach in numbers with a matrix showing proposed manning by shift and number of personnel per shift for each shop for day to day operations; an approach for obtaining additional workforce as needed to support contingency plans

b. The service provider’s ability to maintain home station operations during times of TDY/deployments: (select one)

c. The service provider’s ability to monitor, track and providing all Personal Protective Equipment to employees was: (select one)

D. Quality Control (QC) In evaluating the service provider’s approach QC, consider the following items:

a. Ability to provide an organizational chart for the QC office to include the responsibilities per inspector.

b. Ability to provide the rationale for each QC augmentee.

c. Ability to proactively perform in accordance with quality control plan.

d. Ability to effectively conduct root cause analysis for corrective actions on findings by QC and/or the Government and how the proposed fix ensured no repeat occurrences.

e. Ability to provide a plan on implementing and sustaining the Self-inspection/MICT program.

f. Ability to provide and sustain overall quality control.

Quality Control E VG S M U N/A

a. The service provider’s ability to provide an organizational chart for the QC office to include the responsibilities per inspector was: (select one)

b. The service provider’s rationale for each QC augmentee was: (select one)

c. The service provider’s performance in accordance with their quality control plan (proactively vs reactively)

d. The service provider’s ability to effectively conduct root cause analysis for corrective actions on findings by QC and/or the Government and how the proposed fix ensured no repeat occurrences: (select one)

e. The ability to provide a plan on implementing and sustaining the Self-inspection/MICT program was: (select one)

f. The service provider’s overall quality control was:

E. Fleet Time Management In evaluating the service provider’s approach to fleet time management, consider the following items:

a. Ability to effectively manage their aircraft fleet to include aircraft scheduled maintenance, phase flow, and aircraft availability to meet mission requirements.

b. Ability approach to managing small fleet dynamics.

Fleet Time Management E VG S M U N/A

a. The service provider’s ability to effectively manage their aircraft fleet to include: aircraft scheduled maintenance, phase flow, and aircraft availability to meet mission requirements was:

b. The service provider’s approach to managing small fleet dynamics was: (select one)

F. Aircraft and Weapons Maintenance Services In evaluating the service provider’s aircraft and weapons maintenance services, consider the following items:

a. Ability to comply with scheduling requirements IAW applicable directives.

b. Ability to ensure all maintenance actions are documented IAW applicable directives.

c. Ability to effectively determine maintenance prioritization and management.

Aircraft/Weapons Maintenance E VG S M U N/A

a. The service provider’s ability to comply with scheduling requirements IAW applicable directives was: (select one)

b. The Service provider’s approach to ensure all maintenance actions are documented IAW applicable directives

c. The Service provider’s effectiveness in determining maintenance prioritization and management was: (select one)

G. Contract Price In evaluating the service provider’s contract price, consider the following items:

a. Ability to perform at the proposed price/rate; did the service provider come back for additional funding/Request for Equitable Adjustment (REA).

b. Ability to manage their funding and timely notify the Government if CLIN levels are low.

Contract Price E VG S M U N/A

a. The service provider’s ability to perform at the price/rate they proposed; did the service provider come back for additional funding/REA was: (select one)

b. The service provider’s Ability to manage their funding and timely notify the Government if CLIN levels are low was:

H. If given the opportunity, would you award a contract to this service provider again?

(circle one) Yes No

I. Overall Comments:

Signature of Evaluator Date

Please take the time to provide comments for your ratings (use the back if more space is needed).