Exhibit R, Transition Staffing Schedule.pdf

Exhibit R, Transition Staffing Schedule

RFO No. HHS0017021 Exhibit R

Exhibit R

Transition Staffing Schedule

Contract: HHS0017021 – Service Desk and Deskside Support Services Contractor: __________________________ Contract Effective Date: ______________ Transition Period: Day 1 – Day 60 Date Submitted: ______________ Transition Manager: __________________________

1. Purpose and Scope

This Transition Staffing Schedule describes how the Contractor will staff, onboard, and maintain Managed Services Staff during the sixty (60) Calendar Day Transition Phase to ensure continuity of Tier 1 IT Service Delivery and Support Services (ITSDS) and Tier 2 Deskside Support Services (DSS).

This plan supports HHSC oversight and does not relieve the Contractor of any performance, staffing, or service level obligations during the Transition Phase.

2. Staffing Objectives

The objectives of this Transition Staffing Schedule are to:

• Provide fifty-two (52) Managed Services Staff within thirty (30) days of contract execution

• Maintain continuity of service during transition

• Ensure staffing aligns with Exhibit O – Job Descriptions

• Prevent staffing shortfalls from resulting in service degradation

• Support monthly staffing compliance requirements

3. Authorized Managed Services Staffing

The Contractor must staff the following positions during the Transition Phase in accordance with HHSC priorities and Exhibit O requirements.

Exhibit R

RFO No. HHS0017021

Managed Services Staff by Role

Tier Job Title Authorized Positions

Tier 1 – ITSD Enterprise Service Desk IT Support Specialist III 22

Tier 1 – ITSD DFPS Service Desk IT Support Specialist III 10

Tier 1 – ITSD TIERS IT Support Specialist III 5

Tier 2 – DSS Deskside Support Systems Administrator II 14

Tier 2 – DSS Deskside Services Team Lead 1

Total Managed Services Staff 52

4. Staffing Ramp Up Approach

Describe the Contractor’s approach to ramping up staffing during the Transition Phase.

Narrative (Contractor to complete):

5. Staffing Ramp Up Schedule

The table below identifies planned staffing levels during the Transition Phase.

Transition Period Planned Staffed Positions Cumulative Staffed Notes

Day 1–7

Day 8–14

Day 15–21

Day 22–30

Transition Period Planned Staffed Positions Cumulative Staffed Notes

Day 31–45

Day 46–60

6. Staffing Continuity and Risk Management

Describe how continuity will be maintained for critical roles and how staffing risks will be mitigated.

Risk Impact Mitigation Strategy

7. Vacancy and Replacement Management

The Contractor shall notify HHSC when proposed staff are unable to begin work as planned and shall provide qualified replacement personnel at no additional cost to HHS.

Replacement Approach:

8. Recruitment and Talent Bench Support

Describe how the Contractor will support staffing needs through recruitment and talent bench management during the Transition Period.

• Targeted recruitment efforts: __________________________

• Talent bench maintenance strategy: _____________________

• Texas based candidate sourcing approach: _______________

9. Onboarding, Access, and Training Readiness

The Contractor shall ensure all Managed Services Staff:

• Meet background and eligibility requirements

• Complete required acknowledgements

• Submit access requests per HHS procedures

• Do not access systems until approvals are obtained

Onboarding Coordination Summary:

10. Contractor Submission Certification

The Contractor certifies that this Transition Staffing Schedule is accurate and reflects the Contractor’s approach to meeting all staffing obligations during the Transition Phase.

Contractor Representative Name: __________________________ Title: __________________________ Signature: __________________________ Date: __________________________

11. HHSC Acceptance & Certification

HHSC certifies approval of the Transition Staffing Schedule.

HHSC Reviewer Name: __________________________ Title: __________________________ Signature: __________________________ Date: __________________________

12. Contractor Acceptance & Certification

Contractor certifies acknowledgment of HHSC’s determination of approval.

Contract Representative Name: __________________________ Title: __________________________

Exhibit R

RFO No. HHS0017021

Signature: __________________________ Date: __________________________