Attachment D, Operational Readiness Checklist.pdf
PDF 288 KB Posted
- Attached to
- Service Desk and Deskside Support Services
- Solicitation number
- HHS0017021
- Issued by
- Texas
About this file
This is an Operational Readiness Checklist for Contract HHS0017021, a Service Desk and Deskside Support Services engagement with the Texas Health and Human Services Commission (HHSC). The checklist establishes requirements and verification protocols for the contractor during a 60-calendar-day transition period beginning at contract execution. Key requirements include attendance at a mandatory on-site post-award meeting within five calendar days at 701 W 51st Street, Austin, Texas, identification of four key personnel positions (Project Manager, Hiring Manager, Invoicing Manager, and Transition Manager) at contract execution, and provision of up to 52 managed services staff within 30 days aligned with job descriptions in Exhibit O and the transition staffing schedule in Exhibit AA.
The checklist encompasses comprehensive transition governance and oversight across multiple functional areas, including weekly transition status meetings and reporting per Exhibit Q, staffing ramp-up compliance, vacancy management with qualified replacements at no additional cost, and recruitment of Texas-based candidates maintaining an active talent bench. All onboarding and access verification requirements must be completed, including background checks (with contractor payment of DFPS fingerprint-based background check costs), ITIL Foundation and HIPAA training, and system access approvals prior to granting credentials. The transition period concludes with HHSC formal acceptance and certification, documented through completion of the Exhibit U Operational Readiness Checklist and resolution of any required corrective actions. Both HHSC and contractor representatives must provide formal certification acknowledging approval of transition phase requirements.
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Text version
Attachment D, Operational Readiness Checklist
RFO No. HHS0017021 Attachment D
Attachment D, Operational Readiness Checklist
Contract: HHS0017021 – Service Desk and Deskside Support Services
Contractor: __________________________
Contract Effective Date: ______________
Transition Period: Day 1 – Day 60
HHSC Program / Division: __________________________
Contractor Primary POC: __________________________
A. Post-Award Meeting Requirements (HHSC-Verified)
✔ Requirement Due Date HHSC Verification / Notes
☐ Contractor attended on-site post-award meeting coordinated by HHSC
Within 5 Calendar Days of Contract Effective Date
☐ Meeting location confirmed: 701 W 51st Street, Austin TX 78751
N/A
☐ Required Key Personnel attended post-award meeting
Meeting Date
☐ Contractor management staff supporting ITSDS/DSS attended
Meeting Date
B. Key Personnel Provisioning (At Contract Execution)
✔ Requirement Verified HHSC Notes
☐ Project Manager identified (1) ☐
☐ Hiring Manager identified (1) ☐
☐ Invoicing Manager identified (1) ☐
☐ Transition Manager identified (1) ☐
☐ Key Personnel contact information provided to HHSC ☐
C. Transition Phase Execution (60 Calendar Days)
✔ Requirement Status HHSC Notes
☐ Contractor supported full 60-day Transition Phase ☐
☐ Continuity of Service Desk and Deskside Support maintained ☐
☐ Performance obligations met during Transition ☐
☐ Contractor complied with all contract provisions during Transition
D. Transition Governance & Reporting
✔ Requirement Frequency HHSC Verification
☐ Contractor participated in weekly Transition Status Meetings
Weekly
☐ Weekly Transition Status Reports submitted per Exhibit Q
Weekly
E. Staffing Ramp-Up & Compliance Oversight
✔ Requirement Status HHSC Notes
☐ Up to 52 Managed Services Staff provided within 30 days ☐
☐ Staffing aligned with Exhibit O job descriptions ☐
☐ Staffing supported per HHS priorities and Exhibit AA, Transition Staffing Schedule
☐ Continuity maintained for critical roles ☐
☐ Staffing shortfalls did not degrade service ☐
F. Vacancy & Replacement Oversight
☐ HHSC notified when proposed staff could not begin work ☐
☐ Qualified replacement personnel provided ☐
☐ Replacement resumes met Exhibit O requirements ☐
☐ Replacements provided at no additional cost to HHS ☐
G. Recruitment & Talent Bench Oversight
✔ Requirement Ongoing HHSC Notes
☐ Contractor recruited and retained Qualified Candidates ☐
☐ Targeted talent bench maintained ☐
✔ Requirement Ongoing HHSC Notes
☐ Active Texas-based candidate database maintained ☐
H. Onboarding, Access, and Training Verification
☐ Background / eligibility requirements met ☐
☐ DFPS fingerprint-based BGC completed prior to DFPS access ☐
☐ Contractor paid cost of DFPS BGC ☐
☐ ITIL Foundation training completed ☐
☐ HIPAA overview training completed ☐
☐ Required acknowledgements completed ☐
☐ Access requests submitted per HHS procedures ☐
☐ No system access prior to approvals ☐
☐ HHSC-approved headsets provided ☐
I. Transition Completion & Acceptance (HHSC Authority)
✔ Requirement Status HHSC Notes
☐ All Transition Period requirements completed ☐
✔ Requirement Status HHSC Notes
☐ Exhibit U – Operational Readiness Checklist reviewed ☐
☐ Corrective actions taken required (if any) ☐
☐ Transition Period formally closed by HHSC ☐
J. HHSC Acceptance & Certification
HHSC certifies that the Contractor has met or not met the Transition Phase requirements as documented above.
HHSC Reviewer Name: __________________________
Title: __________________________
Signature: __________________________
Date: __________________________
K. Contractor Acceptance & Certification
Contractor certifies acknowledgment of HHSC’s determination of approval.
Contract Representative Name: __________________________
Title: __________________________
Signature: __________________________
Date: __________________________
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